O2 Outage in Thame, Oxfordshire, England

If I was a shareholder in @O2 rather than a loyal customer today would be the day I sold.

@O2 Tried everything. (Apart from trying SIM in another phone). Previously if ever ‘SIM not working’ flashed up all I had to do was switch phone on/off. Not this time. Help!

My SIM only service with @O2 has packed up inexplicably today; and O2 slow to respond. Anyway I am without phone. So please DM if you need me.

@sophdefoe92 I had that problem on @O2 but managed to sort it out

@CPWTweets @gb62028 Got through to your sales team I one ring though. Quite obvious you don’t give a shit once you’ve flogged the phones. Long as the money is still coming in. No wonder @o2 ****** you off

@CPWTweets Might want to sort out the problems you’ve already created with your shit company before you sell more phones for more problems you’ll create. No wonder @O2 ****** you off

@O2 I’m an O2 fan but at a time when many will have been given new apple watches its hugely disappointing that we can’t then subscribe to an O2 mobile data plan for the watch due to ‘known technical issues’.

@O2 Haha no, you might be able to help Dave, but you were about as standoffish and difficult as I’d expect from a mid tier operator. In fact, my experience with you highlighted why I left you 12+ years ago and why I sure as hell wouldn’t go back to you.

@O2 I have spent three hours on chat and on hold on the telephone trying to find out why I have not received the SIM card I ordered on Sunday. Nobody seems to know why it hasn’t been dispatched. I’m told I have to cancel the order and re-order. Customer service: ABYSMAL!

@lollylaura40 @samantha00861 @O2 Hi, I have same problem sky seem to have the best deal, I really don’t want to leave o2 but I can’t justify paying over £56 a month when sky will do the same for £49 and you can get money back with topcashback

@O2 sort my problem. No Service. Have spoken and chatted to all of your possibilities for past 24 hrs. They’ve gone home and left me ******. I pay a monthly contract on DD and u can’t be ****** to sort my problem. Shit customer service 🙄

Following a recent mobile roaming incident (connected to a Bosnian network 4.5km+ from Dubrovnik airport), it did make me wonder why phones don’t have tiered roaming settings e.g. within EY, outside EU etc @Apple @o2 #roaming

Dearest #02 @O2 I do wish all your customer service people were as helpful as the person I spoke to today. Sadly there were several trees killed in the printing of a years mobile bills, which I was told was required. Todays agent simply gave the info I needed in a 5 min call

I wanna move to @O2 cause Vodafone is just shit to me but I only got my phone in November 😕

Just walked into your Oxford City Centre store and immediately walked out again purely because a member of your staff ignored me and went straight to another customer who arrived after me . . . #WantedToUpgrade #GreatServiceThere #JustSaying @O2

Just walked into your Oxford City Centre store and immediately walked out again purely because a member of your staff ignored me and went straight to another customer who arrived after me . . . #GreatServiceThere #JustSaying @O2

Just went into your oxford city branch and walked out again purely because you staff ignored me and went straight to another customer who arrived after me . . . #GreatServiceThere #JustSaying @O2

@O2 Hey, im still having this issue so ive dm'd you

@O2 I'm a new customer trying to port my number over from EE but your online form to submit a PAC code has not been working for days. Can you help please?

Oh come on @O2 get a grip data service in East Coast Suffolk Nr337qy is absolutely abismal. Even @Vodafone is crap.

@O2 I've called up, was on the phone for 50 mins. I was advised to just stay put and wait till the signal issues improve. This issue has been ongoing since I took the contract out in Feb.

@O2 absolutely disgusting still waiting day 24 for a refund of faulty goods .., started to chase 6pm Sunday still waiting as to the whereabouts of this 'cheque in the post' @o2 rubbish service the ways of communicating and finding info is seconds in this day not bloody weeks 😡

@O2 I’ve been on about my signal issues since Oct 2020 again feb 2021 And still nothing resolved 😡 it’s actually got worse now, missing calls can’t make calls and calls dropping! Can’t wait till my contract ends! And yes I’ve tried everything you’ve advised!

@O2 What is going on with your service recently? No service last week at Bickington, Devon. No service this week at Longleat, Wiltshire. Never used to have this problem before you merged with @virginmedia

@O2 I’d hang on but O2 Twitter was saying “this year” in 2017 so the info you get from the company isn’t very reliable. Thanks anyway 👍

@O2 why do you still have so little 5g around. I'm glad I didn't pay extra for 5g but frustrating my husband has the same 5g phone on a different network and has 5g. Not even in Chester which is a pretty big city.

@O2 I’ve phoned up already but customer service says it was retentions and retentions say it’s customer service