O2 Outage in Didcot, Oxfordshire, England

@O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE

@O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON

@O2 I’m an O2 fan but at a time when many will have been given new apple watches its hugely disappointing that we can’t then subscribe to an O2 mobile data plan for the watch due to ‘known technical issues’.

@O2 sort my problem. No Service. Have spoken and chatted to all of your possibilities for past 24 hrs. They’ve gone home and left me ******. I pay a monthly contract on DD and u can’t be ****** to sort my problem. Shit customer service 🙄

@O2 any reason for awful 3/4G reception in/around Reading train station - can’t listen to any music, use social media, do emails..nothing in general...not just peak times Mon-Friday either..don’t see people who are prob on other networks w/ this issue...it’s shocking service tbh

@zoeonpop @O2 That’s why I swapped years ago, often I wouldn’t even have 3G either! Madness. Much happier with 3 even though their signal is meant to be much worse, on the whole it’s so much better than I found o2!

Dear @O2 please stop sending me texts about the England rugby team - otherwise I may have to change my network #AsOne #CmonScotland

@O2 Never really been with you as you never managed to enact my PAC or activate my SIM

@O2 Thanks but I persevered yesterday and web chatted so hopefully issue all resolved now

Yup, No service on @O2 ... Again.

@Newcastlecalli4 @O2 No problem in SIM card and phone

@MillieJadeSmith @O2 😂😂 so shit isn’t it

@O2 @jackray_03 When you’re having a bad evening at work. We’ve all been there 😂🤣

@casigus @O2 Can you help @KelseaOBrien she’s waiting for O2 to answer her DM 😂

@Binzo_1 @O2 The problem isn't the network, it's the SMSC, basically a computer which controls the SMS traffic. Seems as though that is either overloaded as people send masses of texts as the data network is down or it's connected/served by/to the data network and so also down.

@O2 call and text signal is up. 4g data still out in reading.

Come on @O2. Need my service back.

@O2 Unfortunately nobody called me back so I decided not to get a new contract and instead go elsewhere. In this case, rudeness cost you a customer

@O2 why can I not speak with any customer service agent unless I want to report fraud or stolen phone

@O2 I'm on the governments vulnerable list and I've been trying to check if my device is unlocked so I can switch to another network. I filled out your form a week ago, have heard nothing. My O2app passes me round screens in circles & I can't get through on the phone. DISGRACEFUL.

@O2 have said I can have £10 back because I am a loyal customer Thanks that’s £40 for a phone that doesn’t work 🙌🏼 But if I don’t pay my bill I get a bad credit score

@O2 I have been a customer of yours for nearly 10 years now but I will be leaving you as soon as my current contract is up as you are one of those companies who don't reward loyalty just new customers.

@O2 £50 a month on a phone contract that is useless Signal doesn’t work without WiFi 12 months it’s been like this and just get told it will get better Family on @VodafoneUK don’t have this issue

@planetcallum @ThreeUKSupport @ThreeUK @O2 Interesting that @ThreeUKSupport continue to refer to Payforit, which ceased to exist in December 2019. These charges are clearly the result of a contractual relationship between @ThreeUK and ModoMobi, as evidenced by the fact that the scam only operates on the Three network.

@O2 wow never experienced such bad customer service. Spoke to 4 different people who were all unable to help reduce my bill, the 4th of which just hung up on me mid sentence. O2 are clearly not willing to help people who #badservice #CustomerService #phone #financialhardship

Day 11 & the @PSAuthorityUK still unable to answer. I suspect it’s because they either really don’t have a clue, or there would be retrospective legal action from previous cases. Can you help please @Ofcom @aimmtweets @commsadruk @ThreeUK @O2 @EE @bt_uk @VodafoneUK

@Ben_zilla @O2 I’m having the same problem in the WS1 area