O2 Outage Report in Staffordshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staffordshire, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staffordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Staffordshire, England
Latest outage, problems and issue reports in Staffordshire and nearby locations:
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK
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Vikki Jayne Birch at 🏘
(@VikkiJayne80) reported
from
Cannock Chase, England
@o2 Got full 4g signal back.
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Thomas Jordan Jones
(@T_J_Jones_1997) reported
from
Stafford, England
@iD_Mobile_UK @O2 About 3 weeks, the other day I had to restart my phone just to get it to connect back to the network.
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ellen
(@ellenkenty) reported
from
Lichfield, England
@O2 hiya, are you having service issues at all? i’m unable to get any signal and haven’t been able to for nearly half an hour???
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Andrew Ankers
(@andyankers) reported
from
Stoke-on-Trent, England
@ionica_official @O2 I got done at Christmas but that was done by hacking the @O2 customer security number to ring me. Apparently its then my fault
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del
(@del__91) reported
from
Stoke-on-Trent, England
@O2 I GOT A TEXT!!! 📱 Never wanted a Monday to come around so fast before
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DaveH63
(@huson63) reported
from
Stoke-on-Trent, England
@O2 longtime loyal customer spent ages on the phone yesterday completing new deal now customer service telling me it’s not there #Ripoff
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Edward Ramsdale
(@EdwardRamsdale) reported
from
Stoke-on-Trent, England
@O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all
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Gertrude Englebert 🇪🇺
(@Dedicated_Mole) reported
from
Burntwood, England
@O2 my new phone arrived a week ago today on refresh but the network is still on my old phone. I have removed sim and switched on and off. How do I get the network to switch to my new phone??
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del
(@del__91) reported
from
Stoke-on-Trent, England
Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks
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Stocky.
(@StaffordTownUK) reported
from
Stafford, England
@O2 4g down in st16. 3g ok.
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Vikki Jayne Birch at 🏘
(@VikkiJayne80) reported
from
Cannock Chase, England
@O2 Do you know when the issue maybe sorted by?????
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?
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Vikki Jayne Birch at 🏘
(@VikkiJayne80) reported
from
Cannock Chase, England
@O2 Any update on the phone signal, when its likely to be back on.
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Nicola Gratton
(@NickiGratton) reported
from
Barlaston, England
@O2 My elderly mum has a monthly contract with. o2 but the SIM card has stopped working therefore she can’t contact friends/family. Tried to call to order a new SIM but keep getting cut off.. can someone help please
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Rick
(@StokeyRick) reported
from
Stoke-on-Trent, England
@O2 I have spent one hour trying to speak to somebody about an issue on your app. I want to literally give you money to buy a bolt on and I can’t get hold of anyone to help me.
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt
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del
(@del__91) reported
from
Stoke-on-Trent, England
Is anyone having trouble receiving calls on the @O2 network?
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Robert Fisher
(@StrategiRob) reported
from
Stoke-on-Trent, England
Excellent customer service from Steve in the @O2 shop in the @intuPotteries at a time I was considering going to another network... very impressed 👍 #o2 #excellentcustomerservice
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Philip Drury
(@DruryPhilip) reported
from
Penkridge, England
@O2 A shambles in customer service, moving to Vodaphone tomorrow after 10 plus years with o2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Collins
(@geordiequin) reported
@O2 That's not working, restarted the phone three times today already
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L Brown
(@dompyone) reported
@O2 opened a new line, want it to transfer my old number and got the PAC, when I asked for the transfer date the Customer assistant confuse 9/06/25 with September 6/25 instead of 9th of June 25. He cancelled my new account altogether! 😡😡
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Natalie Peperell
(@natnetballcoach) reported
Avoid @O2 like the plague. Just had to fork out over £100 for a SIM I never received and never used, after hours of phone calls when I constantly asked them to cancel it as I never received it. I know I could argue it but the amount keeps going up and they just keep saying I owe it. Their pay as you go unit are bullies and just keep adding on amounts until you pay them off, if you are like me and not brave enough to take them to court. I asked them to cancel it after the SIM didn't arrive and the cost of the SIM was £11, the rest has been added on because I didn't pay for a SIM I never received!
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Laura - StorryTellingGinAndTonic
(@GinsideStorry) reported
@O2 So why continue to market that priority customers can get tickets for London, Birmingham, Edinburgh etc? It's poor planning by yourselves
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David Boyes
(@davidboyes_) reported
@o2 YOUR 😡SIGNAL 😡DOES 😡NOT 😡WORK 😡IN 😡LONDON!!!!!!
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Zarbi Carbi
(@Biddi_babs) reported
@O2 trying to get through to sort out why when people ring me they're being told my number is no longer in service but sometimes the calls come thru. All up 2 date on my bills. What gives?! I've been on the app & tried to ring but was on hold almost 20mins without any1 answering.
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David Page
(@dcpage99) reported
@O2 Seams to be an issue with cookies. Your site didn’t give me an option to agree to them. I had to adjust google settings to do this.
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Meg 🌈
(@RedgraveLancs) reported
Why do I never have internet when I’m not on WiFi @O2 ? Since buying my new iPhone (16) service has been beyond shocking. 5G usually connects for a few seconds before dipping out, I end up with 3G if I’m lucky (which obviously doesn’t work at all). Really need to change provider
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Stuart
(@Douglas50xx) reported
@O2 customer service is poor and why is there issues with the app
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wayne daly
(@1934rabbit) reported
@O2 .. Its such a waste of time and money paying for a service when you can't use #Wifi #Data or make phone calls from home,work, allotment or anywhere else .. it's so bloody annoying .Don't want to change network because I've been O2 for years but won't have a choice soon .