O2 Outage Report in South Cerney, Gloucestershire, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in South Cerney, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in South Cerney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 26: Problems at O2
O2 is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (24%)
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Total Blackout (11%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near South Cerney, Gloucestershire, England
The most recent O2 outage reports came from the following cities: Swindon and Stroud.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Total Blackout | |
| Swindon |
Internet | |
| Swindon |
Phone | |
| Swindon |
Phone | |
| Swindon |
Phone | |
| Swindon |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near South Cerney, England
Latest outage, problems and issue reports in South Cerney and nearby locations:
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beijinggail
(@sargeant_gail) reported
from
Cirencester, England
@O2 very upset 15+ year customer . Phone cut off - bill paid balance 0.00 - on hold over 20 mins still not spoken to anyone #nofestivegoodwill #o2 #poorcustomerservice
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EMMΛ
(@iemhouston) reported
from
Gloucestershire, England
@JamesOsypiw @VodafoneUK @O2 I’ve always hated Vodafone. I’ve been with O2 for about 10 years now, signal isn’t great, ever but the benefits are always worth having
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𝐢𝟐𝐛𝐚𝐛𝐚
(@i2baba) reported
from
Swindon, England
@O2 services (my O2 app and web page) are down causing inconveniences since yesterday!
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Darren
(@daz1972horses) reported
from
Cricklade, England
@O2 please can you justify a £49 charge to call Australia for 19 minutes? I used my partners phone as I had no signal and needed to call o2 to enable Wi-Fi calling. While he does not have the international bolt on like me, I was shocked to find out the charge. this is exorbitant.
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beijinggail
(@sargeant_gail) reported
from
South Cerney, England
Well despite repeated direct messages from @O2 it seems they are unable to help a long standing customer (15+ years) with an issue on phone that’s under warranty !! I tried visiting my local o2 shop also they can’t help !! #o2 #verypoorcustomerservice
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beijinggail
(@sargeant_gail) reported
from
Cirencester, England
@O2 despite my owing 0.00 - my phone remains blocked. 45 mins now trying to get thru to cust service. Request to unlock had not been put thru when bill was paid over 24 hrs ago!!!! V unhappy long term customer #o2 #rubbishservice #loyaltymeansnothing
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kevin houston
(@kevlar_52) reported
from
South Marston, England
@ATAPPLEUK @VodafoneUK Come too @O2 dude.had no issues or problems since I left Vodafone in March.
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Dave Ryland
(@DaveRyloRyland) reported
from
Gloucestershire, England
Anyone know how on earth I get to speak to a real person @O2? Gave up holding at the weekend and losing the will on hold today. Quite possibly the worst customer service I have ever had. This is an unresolved problem from April! Actually there is no customer service!
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Simon Robinson
(@simon5666) reported
from
Gloucestershire, England
@O2 just need to confirm my o2 contract will cancel. As I did ring you over a month ago but had no confirmation that it will end.
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Paul Fisher
(@paulfishcakes) reported
from
Swindon, England
@matrig1977 @O2 Getting the same problem here
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Dean Turnbull
(@DeanTurnbull01) reported
from
Swindon, England
@o2 or anyone out there what the hell is going on with 4G at the moment & why is it soooooo slow. Been the same for days now? #snailpace #wasteoftime
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
@ClareLee1962 @O2 Aaaaah. Havent needed to call anyone. Heard rumour they're down coz everyone is suddenly working from home 😶
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beijinggail
(@sargeant_gail) reported
from
Cirencester, England
@O2 Responding over 6 hours after my post isn’t much help !!! #poorcustomerservice #o2
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liam dixon
(@liam_dixon2019) reported
from
Swindon, England
@O2 I’ve sent a tweet yesterday still not heard back please can someone cancel my extra
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Dave Jack
(@DaveJacko60) reported
from
Swindon, England
@O2 No problem,will be moving to another supplier when my my contract is up in October anyway
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liam dixon
(@liam_dixon2019) reported
from
Swindon, England
@bryonydent @O2 @ThreeUK The signal is crap here too I wouldn’t bother lol
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beijinggail
(@sargeant_gail) reported
from
South Cerney, England
@O2 how can I get help with an issue on my handset? When I call cust service they say not taking calls for this.....#o2
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Jay Shah
(@jayshah4455) reported
from
Swindon, England
@O2 @TheO2 my phone number was barred when i was out of uk,when i came back and contacted o2,they says number has gone,what should i do to get my number back? kindly help asap
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Daniel French
(@dancfrench) reported
from
Malmesbury, England
@O2 Well, that’s a lie. Just been online chatting with Prinash and he’s sorted me some compensation for the hassle. Would still prefer a network though.
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
Apparently @O2 is down.... just tweeting using my O2 4G now!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Vicky Holloway
(@vics_h) reported
@O2 why am I paying for a service that you can't provide? You've taken down a mast in our area and I've been unable to get a signal for weeks but you still continue to take my money. I've called you and you still refuse to refund me until your problem is resolved 🤦 Come on 02!
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Heatherbells
(@Heatherbells10) reported
Am I right thinking @O2 are ‘ not here at the moment’ ? The service I’m paying for are unable to take my calls? Surely not!
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Emma Bracey
(@emmabee80) reported
@O2 Can I check though, I am a virgin media customer and I should get double data. This is not yet showing on my app, will this update automatically or do I need to do something to link the accounts to activate?
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Jen
(@JcraigJennifer) reported
@O2 Please can someone help with my order. It’s 10 days since I ordered my phone. I’m now on a new contract for a phone I haven’t received. It’s impossible to@speak to anyone by phone and the person on chat said ‘just wait, it’ll eventually arrive.’
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stuart collier
(@stupotcollier) reported
from
Borough of Torbay, England
@O2 I have lost signal. I'm trying to login to my O2 account but can't as I'm unable to receive the text code
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Jessica Nell
(@JessicaNellH) reported
@abigiles21 @O2 I'm leaving them as soon as I can. Their data coverage is woefull, and even when my phone says it has 4G the actual bandwidth is rarely over a few mbps at best (slow connection from local cell tower to network?). Feels like lack of investment to me,
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Matthew Bowater
(@MBowater) reported
A few months ago I bagged a cracking deal with @O2 sadly their poor customer service and lack of coverage I managed to break the contract. Let's hope I have better luck with EE.
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Name cannot be blank
(@PostmanPattni) reported
@O2 shouldn't be allowed to run as a network. Dog **** signal and drops significantly when the wind changes direction. @EE can you coach these amateurs?
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Jay
(@join4te) reported
@O2 Day 63 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
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Chris 💙🇬🇧⚓🇺🇦
(@chrisjdownes) reported
@O2 what the hells happened to your signal both phone and data lately? Poor all around the West Midlands every day, access to the net is dreadful and missing calls. Please sort it.