O2

O2 Outage Report in North Shields, Borough of North Tyneside, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in North Shields, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in North Shields, Borough of North Tyneside, England 03/25/2026 00:30

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (45%)

    Phone (45%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (19%)

    Total Blackout (19%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near North Shields, Borough of North Tyneside, England

The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, Ashington and Blyth.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Phone
United KingdomBlyth Phone
United KingdomSunderland Phone
United KingdomNewcastle upon Tyne Phone
United KingdomNorth Shields Internet
United KingdomNewcastle upon Tyne Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near North Shields, England

Latest outage, problems and issue reports in North Shields and nearby locations:

  • NTF_Ian Ian (@NTF_Ian) reported from Dunston, England

    Hey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    @O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!

  • stuarturquhart1 stuart urquhart (@stuarturquhart1) reported from Whickham, England

    @O2 website and app not working 😕

  • chellehewison Michelle Hewison (@chellehewison) reported from Whitley Bay, England

    @O2 Any issues in the Whitley Bay (NE26) area with mobile signal this weekend? I’ve barely been able to get 3G at times let alone anything else!

  • ScottD_DJMS Scott Dixon (@ScottD_DJMS) reported from Whitley Bay, England

    @o2 I’ve claimed an Odeon code today on the @O2PriorityUK app but the cinema website is saying that the code is incorrect. Please help

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 and can’t even login to my o2 account online to pay it that way

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    @O2 could someone help?

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    Is @O2 #priority still down after @peterkay_co_uk broke it???

  • gavwells77 gavin wells (@gavwells77) reported from South Shields, England

    @O2 spent an hour to try and sort out and cancel an account and have been cut off 6 times now #not happy

  • smiling_cyclist Dean (@smiling_cyclist) reported from Chester-le-Street, England

    @segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off

  • SophieBur492 Sophie burlinson💙💚💛❤️ (@SophieBur492) reported from Sunderland, England

    @O2 My head when i get no signal

  • Danford2013 John McCarthy (@Danford2013) reported from Whickham, England

    @O2 I was spammed. Then defrauded. Went to O2 shop and reported issue. Told Fraud Dept would contact within 2 days. Three further calls to O2 (2O2) and one month later still no Fraud contact and no resolution. Today notice to take another payment. @O2 any chance of sorting?

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 @O2 fone now completely off and can’t even login to my o2 account online to pay it that way

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 @O2 Could you help me o2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’tmy

  • sharonhunter72 Sharon Hunter (@sharonhunter72) reported from Ashington, England

    Disgraceful service yet again with @O2 3 separate staff sorting refund within 7 days it’s now two weeks and guess what both call handlers HAVE NOT processed the refund 😡this is a phone was meant to have been cancelled in January but again this wasn’t done either hence refund😡

  • MarkMowbrayNE Mark Mowbray (@MarkMowbrayNE) reported from Blyth, England

    Does anyone use @vodafone in the Northumberland area? Is it any good? I'm currently on @O2 but looking to switch networks as O2 are being extremely greedy with large price hikes on their already expensive network.

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    @O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??

  • Dan05858044 Dan (@Dan05858044) reported from Chester-le-Street, England

    @O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MR_E1978 Mr_E2023 (@MR_E1978) reported

    @O2 Any chance you can help with an account issue, no response via app

  • GazJ8 Gaz Judge (@GazJ8) reported

    So after 52minutes the hold music stopped and I was left with silence until I had to hang up because clearly nobody was answering my call @O2 not doing yourselves any favours for when my contract comes up later this year

  • kfesto10 Kevin Festorazzi (@kfesto10) reported

    @O2 what am absolute **** show of a company you guys are, won't answer my calls, won't answer my chat support. I have no signal for calls and no 4g. Will be advising all not to take out an o2 contractor in future

  • xjordanirvinex JordanElizabethAnne (@xjordanirvinex) reported

    @O2 My partner called today and the insurance team weren't much help but I have now been emailed a claims form though along with an email from them saying they've been waiting for us to contact! (Unsure if it's automated) but this isn't good enough. I will be emailing a complaint in.

  • western_emma Ew (@western_emma) reported

    @o2 I’ve had really bad signal for nearly 4 weeks I have been told that a mast is damaged and needs fixing but I can’t contact anyone in a emergency when I’m at home or at work my family are on o2 and we’re paying for a service that’s rubbish.😡

  • carolthomson131 Carol Thomson 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@carolthomson131) reported

    @O2 I’ve spent 2 hours trying to get through to your Customer Service Team and received no help whatsoever. Completely unsatisfactory. I’ve had no phone for 2 days and need help from yourselves.

  • CaraBarty Cara Bartlett (@CaraBarty) reported from Liverpool, England

    @O2 it's painful enough holding for 30 mins after being told I was being transferred only to be then cut off by someone shouting down the phone at me. Was going to change my contract but seeing as I'm at the end of my 3 year deal I may consider my options!

  • viktoriadoh Viktoria (@viktoriadoh) reported

    @Hjharris5 @O2 I have up after being on hold for 3 hours. Just going to a different service as o2 is shocking lol.

  • desdemonaduck Georgie Ancell (@desdemonaduck) reported

    @O2 trying to get help but DMs just say they can't be delivered...

  • matter201414 Matthew R (@matter201414) reported

    @O2 I’m having serious issues with signal in my area (BT30 6) - I’ve looked on the network status page but it does not say if there is a fault/ongoing work in my area