O2 Outage Report in North Shields, Borough of North Tyneside, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in North Shields come from postal codes NE29.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in North Shields, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 25: Problems at O2
O2 is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near North Shields, Borough of North Tyneside, England
The most recent O2 outage reports came from the following cities: North Shields and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Total Blackout | |
| Wallsend |
Phone | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near North Shields, England
Latest outage, problems and issue reports in North Shields and nearby locations:
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Richard
(@Richard_Y1) reported
from
Whitley Bay, England
@O2, any particular reason why signal for mobile data is so poor/pretty much non-existent in the NE30 area?
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Hugh Toner
(@scoobyhugh8) reported
from
Newcastle upon Tyne, England
@O2 how can your service be so poor in a city centre.
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case
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Bilbo Gubbins
(@andyphilipson) reported
from
Whitley Bay, England
@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.
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Gracie
(@nossy1996) reported
from
Newcastle upon Tyne, England
@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
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Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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Rebecca Thorne
(@rebeccajadetho1) reported
from
Shiremoor, England
@O2 It’s still not working
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Lucky Tony
(@LuckyTony72) reported
from
Hebburn, England
@O2 Got a call bar today. Absolutely shoddy customer service. Also I've waited a minimum of 20 minutes to speak to your alleged customer service agents who appear to be utterly inept to make a simple change.
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Darran Blackshaw
(@DarranBlackshaw) reported
from
Seaton Valley, England
@O2 rang for help and answering machine says ring back in 24hrs and hangs up -really ??
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Scott Christie
(@ScottSChristie) reported
from
Whitley Bay, England
@O2 Is there an issue with signal in NE29 just now? Mine has been pretty bad for a couple of weeks now. Many Thanks.
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
Newcastle upon Tyne, England
@O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy
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Kathryn Baird
(@kathrynbaird_) reported
from
Cramlington, England
@O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @giffgaff @O2 Have you asked for a different SIM? Otherwise I'd be tempted to switch as there is so much more competition now. I don't like poor service.
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Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
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Hugh Toner
(@scoobyhugh8) reported
from
Newcastle upon Tyne, England
@O2 I’m in Newcastle for the weekend and could hardly get a service, keeping jumping from 1 bar on 5G onto 3G, couldn’t get into social media or online due to it buffering. What a waste of time moving to you from EE
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Victoria Murtha
(@VictoriaMurtha) reported
from
Newcastle upon Tyne, England
@O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?
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Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@O2 I can’t login into my o2 app, it says I might be a bee customer and to wait 48 hours but I’ve been a member for years 🤔 it’s just randomly started doing this
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Andros 👾👾👾
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help
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Adam Hill
(@adshill) reported
from
Morpeth, England
@O2 I’ve just been told that the only way I can use My O2 is to setup a new email account despite My O2 saying it’s the phone number that is the problem. Do I have to have two email accounts just for O2? Seems utterly absurd.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Berry
(@BerryandEmmett) reported
Hi @O2 , I'm switching from PAYG to pay monthly but can't get a response on live chat as to what will happen with the remaining credit on my PAYG - can you help please?
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Tracy D
(@TheRocketGarden) reported
.@ThreeUK has offered THE worst customer service today. Passed from 1 idiot to another and fobbed off at every opportunity. They don't listen to customers, just try and get rid of them as soon as they can. Time to move to @O2 or @EE by the looks of it.
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Damian Kinsella 🇬🇧
(@damokinsella82) reported
@MartinSLewis It’s all well & good when your not mid contract Martin. This is why I like @O2 - I can change my price plan once every 30 days up or down :-) the only network I believe that allows you too bar sky mobile. The only network to let you pay a device off & cancel contract too :-)
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Mr N-1
(@Nook123a) reported
@O2 should be ashamed at the way you treat loyal customers! 1 hour waits and no on line agents!!! Disgusting service …..
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Fractured Dreams
(@N1nj4L1nk) reported
@GrumpyMathTeach @O2 Get off O2. They have bollocks signal, refer you to their broken signal checker when you complain and just overall have awful service. They should be shut down.
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James Jansson
(@JamesJansson85) reported
@O2 Why do you feel it is ok to install an esim for a disabled person with mobility issues then deactivate it the next day with no warning or help?
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YusraTraveler
(@YusraTraveler) reported
@O2 Your link is not working …. Joke
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Jonas Twothieves
(@2thieves) reported
@O2 Whatever you are thinking of never never use 02. After week of me explaining to them what a partial port out was, they are still perplexed. I even had to get Customer Services to Google the problem. Unresolved.
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Fractured Dreams
(@N1nj4L1nk) reported
@O2 charges me for a service that they don't provide and have the audacity to tell me my signal issues are a problem my end. Your signal and customer service is ****. **** this scummy company.
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Knee V
(@naomhmorrison) reported
@O2 hello I won of those Christmas Priority vouchers £100 Puma but I never received a text with a code or anything. I would appreciate some help. Thanks.