O2 outages and service status in North Shields, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around North Shields, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in North Shields, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in North Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near North Shields, England
The most recent O2 outage reports came from the following cities: Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead
|
Phone | 2 months ago |
|
North Shields
|
Internet | 2 months ago |
|
Newcastle upon Tyne
|
Internet | 3 months ago |
|
Sunderland
|
Phone | 3 months ago |
|
Newcastle upon Tyne
|
Phone | 5 months ago |
Community Discussion
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O2 Issues Reports Near North Shields, England
Latest outage, problems and issue reports in North Shields and nearby locations:
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Tommy Winter (@TommyWinter23) reported from Blaydon-on-Tyne, England@O2 hello. Do you have a link for the “keep my number” form. Website isn’t helping and store said they couldn’t help as already had the SIM card
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stuart urquhart (@stuarturquhart1) reported from Whickham, England@O2 website and app not working 😕
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Darren (@DarrenMorgan) reported from Washington, England@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
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Dan (@Dan05858044) reported from Chester-le-Street, England@O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.
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Dave (@daveyK1234) reported from Walker Gate, England@Blyth_Spartans @O2 It was bad enough live I don’t need to see it again 😏.
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Donna_xx (@Donna_xx) reported from Sunderland, EnglandHonestly what does @O2 expect selling pre sale Beyoncé tickets website down again! Did they not learn from the Peter Kay debacle
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nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England@O2 and can’t even login to my o2 account online to pay it that way
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Sami (@Sami_antha83) reported from Gateshead, England@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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Emma (@Leggler75) reported from Gateshead, EnglandMy husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
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Rebecca (@_RebeccaJT) reported from Sunderland, England@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England@WilliamNB @giffgaff @O2 Have you asked for a different SIM? Otherwise I'd be tempted to switch as there is so much more competition now. I don't like poor service.
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Craig Donnison (@craig_donnison) reported from Ashington, England@O2 Shouldn't need a DM for you to check you're replying correctly to the relevant posts. Don't insinuate I'm to blame for your poor customer service.
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Craig Donnison (@craig_donnison) reported from Ashington, England@O2 I know you have a status & outage checker you're missing the point. RE O2 Priority app issue - last time it happened, you advised it was a known issue at your end also effecting other customers. I want you to thoroughly check to see if it's a known issue at your end again.
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Mark Mowbray (@MarkMowbrayNE) reported from Newcastle upon Tyne, England@O2 I need to cancel 2 expired phone contracts on my account before my new o2 phone contracts become active but can't get to use the contact o2 online chat. Can you sort this for me?
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Luke Terence Batten (@luketerenceb) reported from Washington, England@O2 I’m really not happy with my phone contract it’s far to expensive would like to cancel free of charge !!!!! Fed up of this bad customer service
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🎃👻💀🙀🧟♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, EnglandSo to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.
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Hugh Toner (@scoobyhugh8) reported from Newcastle upon Tyne, England@O2 I’m in Newcastle for the weekend and could hardly get a service, keeping jumping from 1 bar on 5G onto 3G, couldn’t get into social media or online due to it buffering. What a waste of time moving to you from EE
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Craig Donnison (@craig_donnison) reported from Ashington, EnglandThis issue has been happening intermittently again over the last week or so. Beyond infuriating. Sort it out, @O2.
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Mark Mowbray (@MarkMowbrayNE) reported from Blyth, EnglandDoes anyone use @vodafone in the Northumberland area? Is it any good? I'm currently on @O2 but looking to switch networks as O2 are being extremely greedy with large price hikes on their already expensive network.
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Lucky Tony (@LuckyTony72) reported from Hebburn, England@O2 Got a call bar today. Absolutely shoddy customer service. Also I've waited a minimum of 20 minutes to speak to your alleged customer service agents who appear to be utterly inept to make a simple change.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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𝕁𝕠𝕣𝕕𝕪 (@garynetchells) reported@O2 You’re joking…right?! It’s not a handset issue - it’s a rubbish network and infrastructure issue!!
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Northern Running Girl (@UKrunninggirl) reportedWhy is the link to the pre sale for Thomas Rhett not working on priority @O2
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Asim (@asimeone3000) reportedHi, trying to add hbo max tnt sports subscription. The app and live chat is driving me mad. Need some help please @O2
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Deano... (@Frugal_ways) reported@humantorch1036 @O2 @Ofcom Unless an issue is happening to a certain number of people, watchdogs, official bodies, etc. Do nothing. So they just plod along, counting numbers, with little to offer. Also, there is no such thing as, "An independent watchdog/official body" - they are in each other's pockets.
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Neil G (@granth1974) reportedIs it worth actually playing Spin to Win? Never win anything and makes me depressed on a Monday. What a shite "game". Fire whoever came up with the concept. @O2
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𝕁𝕠𝕣𝕕𝕪 (@garynetchells) reportedWhat is it with the infrastructure of mobile networks in the UK when you can get a signal - at all on a train?! Why is that? Why in 2026 with a digital generation can I not access an email on a train? It’s ridiculous @O2 @VodafoneUK @EE
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Lewis (@Lewis_1417) reportedHey @O2. You have the worst account management system of any phone provider I have ever had the displeasure of using. Why is there no way to change the default payment method. Instead you just send threatening texts saying I’m going to be cut off.
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Circfruit (@circuit_k) reported@willmcgugan @O2 when they have too many customers, they stop caring. not only mobile operators, all of them service providers.
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Paula (@Paula24Paula) reported@O2 trying to cancel my mums phone contract who has gone into a nursing home with dementia to be told you need to speak to mum. I explained again my mum has dementia to be told will need power of attorney. Your staff are so insensitive at such a difficult traumatic time.
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Minnie (@xxxxminniex) reported@Christo44671940 @O2 Thank you, O2 did they put a £5 cap on but it still continued to charge lots over this. Not sure how or why but it’s bad because they told her it was her sending picture messages off the WiFi and didn’t tell her it’s a scam. They even have an link to check premium numbers on the bill so I’m almost positive the call handlers knew it wasn’t my mum doing this herself and it says received texts and not ones she had sent!