O2

O2 Outage Report in North Shields, Borough of North Tyneside, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in North Shields, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in North Shields, Borough of North Tyneside, England 03/19/2026 08:30

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (17%)

    Total Blackout (17%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near North Shields, Borough of North Tyneside, England

The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, Ashington and Blyth.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Phone
United KingdomBlyth Phone
United KingdomSunderland Phone
United KingdomNewcastle upon Tyne Phone
United KingdomNorth Shields Internet
United KingdomNewcastle upon Tyne Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near North Shields, England

Latest outage, problems and issue reports in North Shields and nearby locations:

  • stuarturquhart1 stuart urquhart (@stuarturquhart1) reported from Whickham, England

    @O2 website and app not working 😕

  • TommyWinter23 Tommy Winter (@TommyWinter23) reported from Blaydon-on-Tyne, England

    @O2 hello. Do you have a link for the “keep my number” form. Website isn’t helping and store said they couldn’t help as already had the SIM card

  • Dan05858044 Dan (@Dan05858044) reported from Chester-le-Street, England

    @O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    Is @O2 #priority still down after @peterkay_co_uk broke it???

  • farrenciaran Ciarán (@farrenciaran) reported from Blaydon-on-Tyne, England

    Hey @O2! 👋👋👋 You are really starting to make me angry. Why is my internet connection very slow, even when on 4G. I cannot deal withe pausing videos, apps and webpages not loading. Sort it out!

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    @O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from Gateshead, England

    @O2 Hi! Just wondering I have damage insurance on my phone and I’m aware it covers accessories aswell, can you claim for accessories by its self or does it have to be as part of a phone claim too?

  • JonnaAnderson Jonathan Anderson (@JonnaAnderson) reported from Beamish, England

    @O2 I’m having issues with my calls connecting at the moment - every time someone is calling me when I’m answering the call is failing. I’m having to use WhatsApp to make and receive calls! Any idea how I can fix it?

  • smiling_cyclist Dean (@smiling_cyclist) reported from Chester-le-Street, England

    @segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.

  • chellehewison Michelle Hewison (@chellehewison) reported from Whitley Bay, England

    @O2 Any issues in the Whitley Bay (NE26) area with mobile signal this weekend? I’ve barely been able to get 3G at times let alone anything else!

  • SophieBur492 Sophie burlinson💙💚💛❤️ (@SophieBur492) reported from Sunderland, England

    @O2 My head when i get no signal

  • NTF_Ian Ian (@NTF_Ian) reported from Dunston, England

    Hey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.

  • farrenciaran Ciarán (@farrenciaran) reported from Blaydon-on-Tyne, England

    Hey @O2! 👋👋👋 You are really starting to make me angry. Why is my internet connection very slow, even when on 4G. I cannot deal with the pausing videos, apps and webpages not loading. Sort it out!

  • sharonhunter72 Sharon Hunter (@sharonhunter72) reported from Ashington, England

    Disgraceful service yet again with @O2 3 separate staff sorting refund within 7 days it’s now two weeks and guess what both call handlers HAVE NOT processed the refund 😡this is a phone was meant to have been cancelled in January but again this wasn’t done either hence refund😡

  • HannahColley Hannah (@HannahColley) reported from Gateshead, England

    Imagine being given exclusive access to sell presale Beyoncé tickets and your app is so bad it crashes for the whole UK. Howay @O2

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    Honestly what does @O2 expect selling pre sale Beyoncé tickets website down again! Did they not learn from the Peter Kay debacle

  • ScottD_DJMS Scott Dixon (@ScottD_DJMS) reported from Whitley Bay, England

    @o2 I’ve claimed an Odeon code today on the @O2PriorityUK app but the cinema website is saying that the code is incorrect. Please help

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    @O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    @O2 could someone help?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • alouvic22 Amy (@alouvic22) reported

    Abysmal service from @O2. Overcharge me after saying I had nothing more to pay, after taking payments out on the wrong days for 2months. Phone to ask for my money back & start politely but firmly expressing dissatisfaction.. when the line mysteriously goes dead? No call back…

  • smontylee sarahmonty (@smontylee) reported

    @nationalrailenq @O2 @HSBC_UK They didnt offer her much more help than that .. surprised being she was on tube heading into London between stations when happened..

  • deratoul Lukas Piatkowski (@deratoul) reported

    @O2 I am not. And quite frankly I find this super annoying that this still don't work. I was talked into swapping Sims.. it worked over sim authentication (via 3 network login) on my old sim .

  • kerriebackhouse Kerrie Backhouse (@kerriebackhouse) reported

    @O2 my door number isn’t even on my phone delivery!!! Can someone help?!

  • chloejhancox Chloë Owen (@chloejhancox) reported

    @O2 hi, I can't get my sim to connect to the network (calls, text or internet). I can't register for My O2 to access the live chat either, because I can't receive the text that I need to verify my account to register. What can I do?

  • itsmikash Ashley Chiara (@itsmikash) reported

    @MartinCox0155 @O2 @O2AcademyBrix Had the same problem tonight. The staff at the o2 Academy Brixton was so dang rude when asked about it and kept saying to just queue with everyone else. 🙄

  • minhasa Abdul (@minhasa) reported

    @O2 Priority Log in with Virgin Media is not working. Please help

  • LoonyNargles Cinderella (@LoonyNargles) reported

    @O2 I've just got a sim only deal and received the sim card but forgot to give my pac code when ordering the sim. Trying to switch it now and the 'keep my mobile number' form now won't submit, can you help please.

  • jakey011 Danny Jakeman (@jakey011) reported

    @davidfromirl @O2 Mental isn’t it. The guy on the phone at @O2 thought I was exaggerating. How anyone can pick that up and think it’s “as new” ill never know. It didn’t even come with a cable.

  • RWRedmanPhotos RWRedmanPhotography (@RWRedmanPhotos) reported

    My brother (who is currently uncontactable on a ship in the middle of the Indian ocean) has fraudulently had multiple phone contracts taken out in his name, one of which has been with @O2. Customer services are useless, the guy even suggested phoning up pretending to be my bro?!?