O2 Outage Report in North Shields, Borough of North Tyneside, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in North Shields, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near North Shields, Borough of North Tyneside, England
The most recent O2 outage reports came from the following cities: Sunderland and Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Phone | |
| Newcastle upon Tyne |
Phone | |
| North Shields |
Internet | |
| Newcastle upon Tyne |
Phone | |
| North Shields |
Total Blackout | |
| Wallsend |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near North Shields, England
Latest outage, problems and issue reports in North Shields and nearby locations:
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Kathryn Baird
(@kathrynbaird_) reported
from
Cramlington, England
@O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
Newcastle upon Tyne, England
@O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy
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Rebecca Thorne
(@rebeccajadetho1) reported
from
Shiremoor, England
@O2 It’s still not working
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Gracie
(@nossy1996) reported
from
Newcastle upon Tyne, England
@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
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philip
(@fredspoon) reported
from
Chester-le-Street, England
Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.
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Adam Hill
(@adshill) reported
from
Morpeth, England
@O2 I’ve just been told that the only way I can use My O2 is to setup a new email account despite My O2 saying it’s the phone number that is the problem. Do I have to have two email accounts just for O2? Seems utterly absurd.
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Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
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Angie Orrick
(@AngieOrrick) reported
from
Walker Gate, England
@O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone
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Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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Darran Blackshaw
(@DarranBlackshaw) reported
from
Seaton Valley, England
@O2 rang for help and answering machine says ring back in 24hrs and hangs up -really ??
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
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Ruxana Nargolwala
(@RuxanaNargol) reported
from
North Gosforth, England
@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.
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Victoria Murtha
(@VictoriaMurtha) reported
from
Newcastle upon Tyne, England
@O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?
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Bilbo Gubbins
(@andyphilipson) reported
from
Whitley Bay, England
@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @giffgaff @O2 Have you asked for a different SIM? Otherwise I'd be tempted to switch as there is so much more competition now. I don't like poor service.
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Hugh Toner
(@scoobyhugh8) reported
from
Newcastle upon Tyne, England
@O2 how can your service be so poor in a city centre.
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Andros 👾👾👾
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@O2 I can’t login into my o2 app, it says I might be a bee customer and to wait 48 hours but I’ve been a member for years 🤔 it’s just randomly started doing this
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lord Mang
(@LordMangX) reported
@MDrewHangry @O2 call centre people can't even understand me and I can't understand them. going to cancel today. wankers
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Tony Cohen
(@2Virgil) reported
@O2 cont a phone i ordered and yes you charged me for the contract when I am still paying another one with you ans dont have a phone all your CSAs are great at stating the company processes but will not help a customer. where is my phone do you care how do I get money back
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Darren
(@2SortsNorfolk) reported
@o2 Can you sort out your data network please? I’ve not long upgraded on the back of you telling me 5G is the way. It’s worse than 3G! Anywhere built up, the problem arises. Phone is unusable when it’s like this. It’s not a new issue either. It drags on and on.
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pponty
(@valleycommando1) reported
@O2 Losing the will to live with new O2 sim. Every single card I've got declined for £10 top up via web or phone. About to give up and try vodafone. Very poor indeed.
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John Mercer
(@Merse2506) reported
@O2 why am I still waiting for O2 to sort out why i cannot access the O2 APP? Its been 6 weeks of my new phone and tjet are quick to take tje money but service is shocking. As a VM custimer its now double shockung customer service. I need to escape fron these contracts
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Billy Big Baws
(@_billybigbaws) reported
@virginmedia @O2 I’m trying to login in to my ******* account. Have been for 24 hours, just stuck in a loop! I’m trying to order 4 new iPhone 17 pro max’s
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Eppie Churcher 🎲
(@17Hepzibah) reported
Hello @O2 Team, any news on a replacement mast near The Plain in Oxford now the Sainsbury's building is going? 5G/4G reception is awful now in the area.
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Ronny Allan
(@RonnyAllan1) reported
@O2 worst customer services in the world!
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ant / אנתוני
(@anthonyden1) reported
In early November the openly antisemitic pieces of trash bob vylan will play at 02 venues in Leeds Manchester Glasgow and London If they are allowed to play these “gigs” they will bring the name of 02 into disrepute and I will cancel very contract I have with @O2.
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Annabelle 🇨🇴
(@annabellediana1) reported
@O2 I claimed my tastecard but never received an email?? it has been a week now so I am unsure what to do!