O2 outages and service status in North Shields, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around North Shields, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in North Shields, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in North Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 14: Problems at O2
O2 is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near North Shields, England
The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, Ashington, and Blyth.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Phone | 1 month ago |
|
Blyth
|
Phone | 1 month ago |
|
Sunderland
|
Phone | 3 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near North Shields, England
Latest outage, problems and issue reports in North Shields and nearby locations:
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Craig Donnison (@craig_donnison) reported from Ashington, EnglandThis issue has been happening intermittently again over the last week or so. Beyond infuriating. Sort it out, @O2.
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🎃👻💀🙀🧟♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, EnglandSo to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.
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🏳️🌈Matt Keena🏳️🌈 (@MattKeena) reported from Gateshead, England@O2 Hi! Just wondering I have damage insurance on my phone and I’m aware it covers accessories aswell, can you claim for accessories by its self or does it have to be as part of a phone claim too?
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Scott Dixon (@ScottD_DJMS) reported from Whitley Bay, England@o2 I’ve claimed an Odeon code today on the @O2PriorityUK app but the cinema website is saying that the code is incorrect. Please help
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stuart urquhart (@stuarturquhart1) reported from Whickham, England@O2 website and app not working 😕
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Hugh Toner (@scoobyhugh8) reported from Newcastle upon Tyne, England@O2 I’m in Newcastle for the weekend and could hardly get a service, keeping jumping from 1 bar on 5G onto 3G, couldn’t get into social media or online due to it buffering. What a waste of time moving to you from EE
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Hugh Toner (@scoobyhugh8) reported from Newcastle upon Tyne, England@O2 how can your service be so poor in a city centre.
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Tommy Winter (@TommyWinter23) reported from Blaydon-on-Tyne, England@O2 hello. Do you have a link for the “keep my number” form. Website isn’t helping and store said they couldn’t help as already had the SIM card
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nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England@O2 @O2 Could you help me o2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’tmy
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Craig Donnison (@craig_donnison) reported from Ashington, England@O2 Shouldn't need a DM for you to check you're replying correctly to the relevant posts. Don't insinuate I'm to blame for your poor customer service.
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🏳️🌈Matt Keena🏳️🌈 (@MattKeena) reported from Newcastle upon Tyne, England@O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy
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JoshSlesser (@Slesss_) reported from South Shields, England@virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case
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Philip (@fredspoon) reported from Chester-le-Street, EnglandI am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2
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Scott Christie (@ScottSChristie) reported from Whitley Bay, England@O2 Is there an issue with signal in NE29 just now? Mine has been pretty bad for a couple of weeks now. Many Thanks.
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Gracie (@nossy1996) reported from Newcastle upon Tyne, England@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
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Dean (@smiling_cyclist) reported from Chester-le-Street, England@segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.
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Ciarán (@farrenciaran) reported from Blaydon-on-Tyne, EnglandHey @O2! 👋👋👋 You are really starting to make me angry. Why is my internet connection very slow, even when on 4G. I cannot deal withe pausing videos, apps and webpages not loading. Sort it out!
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Amran Ashraf (@A11RNX) reported from Newcastle upon Tyne, England@O2 Hi. I’ve left O2 in September when my contract expired and switched to another provider. I was billed in September in error and I spoke to someone who refunded the difference from when my contract expired. I have today received a debt recovery letter???? Can someone help!
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Sharon Hunter (@sharonhunter72) reported from Ashington, England@O2 doorstep phone swap arranged for yesterday as sons I phone 6 days old and faulty , email confirmation saying it would be by 10.30 ! FAmily Waited in all day nothing arrived ! Tracking states phone still at depot …….. very unhappy customer 😡
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Royle (@mark_royle) reportedDear @O2 I have now been without mobile broadband which is my internet connection for over a month now. I have contacted customer service 4 times, each time I have been promised that the problem is fixed #o2 #o2failing #O2nocustomerservice
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Rugbybloke 🇪🇪 🏴🌹 (@DelBoy80s) reported@RedRosesRugby @O2 How poor was that play, u14s at best.
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Colin H (@Colin_H1972) reported@Joff_L @O2 Upgrade offers are never good. Was cheaper for me to go to PAYG than upgrade to the deal they offered me on my SIMO plan.
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karrotkoo🥕👩🏻🚀BABY STAR CANDY ⭐️ (@tantankook) reported@O2 hi! I can’t login to my o2 account to pay my bill. Please help
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AI Park (@AI_Park_GB) reported@O2 - trying to process an upgrade - 02 app keeps telling me to.. Won’t add new Pixel to basket, call Cust Servs..they can’t process..Raise a support ticket..nothing. Cust Servs tell me to visit store.. Store can’t process.. I feel Im being De-Mobiled’ - Is that a thing now?
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Dee Brown (@DeeBrow47820756) reported@O2 @jonesy73 The merger combined O2's mobile network with Virgin Media's broadband business to create a major integrated communications provider in the UK." Must be nice to earn so much from pensioners. £60 a month for a 2 year old phone.
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jess (@pussyisgvd) reported@O2 absolutely useless. paid for my rolling plan 3 days ago. it still hasn’t updated and now I have no data, impossible to get through to their customer service
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Richard Giles (@Gilly2028) reported@O2 I’ve recently moved from Sky Mobile to O2, I can’t believe O2 actually charge you for sending MMS messages in 2026, 87p a message. Bear in mind Sky piggy back off of O2, I’ve never been charged for MMS.😳 😮 Have I made a big mistake moving to O2?
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Frazzz (@FrazzzYT) reportedI recommend avoiding @O2 as a mobile provider. Cut my services off yet they've gotten payment on 4th. Am told my services won't be restored UNTIL the 13th because they can't "find" the payment. Bank has given them the details they need. Can't even call the doctor, complaint it is
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Andrew Harbot-Taylor (@T_Northernbloke) reported@Farmeronecow @O2 That's why I left. Well that and when I complained about the signal I got told I needed to buy land and get planning permission myself and then they would look at putting one up. Moved back to @EE and normal service resumes.