O2 Outage Report in Helston, Cornwall, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Helston, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Helston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (24%)
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Total Blackout (11%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Helston, Cornwall, England
The most recent O2 outage reports came from the following cities: Falmouth and Truro.
| City | Problem Type | Report Time |
|---|---|---|
 Falmouth |
Phone | |
| Truro |
Phone | |
| Truro |
Phone | |
| Truro |
Total Blackout | |
| Helston |
Phone | |
| Penzance |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Helston, England
Latest outage, problems and issue reports in Helston and nearby locations:
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@O2 As I said I never click any links. My question was, why isn't it picked up on the server as suspicious? Are there no algorithms to flag up links being sent in texts. This is already in my spam folder and reported so not sure how to forward it?
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Lisa-Marie
(@BrownieLB_1) reported
from
St. Ives, England
@O2 Thanks for getting back to me they knew my full name, and that I was the account holder that’s as far as they got before I put the phone down. I didn’t give any details at all. Can these people access my account? It is worrying
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Jack Tempest
(@Perranarworthal) reported
from
Falmouth, England
@O2 hi, question. I want to do a number change. The online help says to ring customer services but customer services says it’s only dealing with lost/ stolen phones or cancellations/new business, and everything else is online. What would you recommend?
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Sophie Osborne
(@loupop81) reported
from
Penzance, England
@O2 Network down in Cornwall not able to make or receive calls.. not helpful given current climate 😐
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@O2 spam reporting text service is buggy. Can't access message as in spam folder but it auto replies to ask for a reply with the name or number of the spam text. I reply with answer and just get same auto reply asking same question again. Forget a month later and the loop goes on
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@O2 you really ought to know about #Neurodiversity your automated voice asking people to say in a few words what they are calling about totally EXCLUDES people on the #spectrum - visual processors. Best to give numbers for departments to include all types of customer. #inclusive
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@O2 the mobile signal is getting very unreliable and the call quality is terrible, with echoes, faintness and other interference. I find it hard to believe in 2021 a government can sabotage communications by reversing roaming. in a queue for a call centre when the line dropped
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Lisa-Marie
(@BrownieLB_1) reported
from
St. Ives, England
O2 since when do your help desks cold call your clients about their accounts? I refuse to deal with anything when I’m contacted directly? 0330 303 5296 number has called me 4 times In 2 days #mobilephone @O2
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saoud yahya
(@saoudyahya1) reported
from
Truro, England
Waiting outside one of your shops 2 people are there I was told I was next and the last customer left 15 mins ago , great customer service @O2
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raymond badgery
(@raymond_badgery) reported
from
Camborne, England
@lewbrwn @O2 Potty they don't repair 4g masts, mine down for two months!
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tjc
(@tjc26900303) reported
from
Truro, England
Trying to get help from @O2 is a nightmare. My number porting should have been done on Thursday but hasn’t and can’t get hold of anyone to speak to!
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Matt
(@matt_saunders_) reported
from
Marazion, England
@cymraesydwi @tescomobile @O2 Tbh ate bloody terrible. Definitely a goodwill payment due whenever they get it resolved…! I mean leaving a woman stranded with no mobile phone is downright dangerous.
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Terry Whaley
(@TerryWhaley13) reported
from
Redruth, England
How does anyone use a mobile in Cornwall, I’ve not had a signal all week @O2 dogshit
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Lisa Brown
(@BrownieLB_1) reported
from
St. Ives, England
@bleddyn123 @O2 I’m paying £100.00 for the phone/contract a month 😳 can’t be any worse I’m looking at new service providers tomorrow
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SecretTruro
(@secrettruro) reported
from
Truro, England
O2 appears to be down. #truro #cornwall @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Prater
(@timprater) reported
@O2 ...and NO-ONE is actually investigating the wider issue. The cases are all related, would you not say (unless 20 cases of ID fraud with you in a month from a community of 4000 is usual)? So it needs someone to look at the connections between the cases, not one at a time.
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WAX WALENTINE
(@waqas_bey) reported
@O2 I couldn’t even tag you in, your 5G was so terrible.
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Tony Walsh
(@broombrae2) reported
@O2 just upgraded my sim only and now have issues with loss of visual voicemail and setting for Wi-Fi calls . One solution suggests setting up idata bolt on and other switching airplane mode on an off . Iphone Se 15.1 . O7762820773. Please sort asap.
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stacey
(@stacey_b_14) reported
@O2 Ohhh no @o2 still not working. Just cuts off snd says 'call ended'
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Tim Prater
(@timprater) reported
@O2 I'm happy to give them a direct contact route to you, but Twitter DM isn't going to work for most, and every single one is frustrated by constant calls to customer services that don't resolve it. Can you give me an email address or phone number that will get a proper response?
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Caitlin Clappison
(@CaitlinClappis1) reported
@O2 no, spent £109 on airpods when i had and gave proof they were mine, didn’t even give me them. your staff members have extremely poor attitude towards customers.
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Cleo Thompson
(@Cleo_Thompson) reported
Being an @o2 customer is the first thing that’s made me cry in 2022.
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Dizzyjimbo91 | TTV | YT | FB | Content creator
(@Dizzyjimbo91) reported
Counting the days down till my upgeade day with @O2 wondering what phone i should get next if i should stick to samsung or go @sonyxperia
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Jack Robinson
(@editor_Robbo) reported
@O2 truly horrible brand. Customer service doesn’t exist
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Mikey
(@MooGriffiths) reported
Wow I was told @O2 had awful customer service - spot on!