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O2

O2 Outage Report in Caldicot, Monmouthshire, Wales

Why is my O2 service not working?

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Caldicot, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Caldicot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at O2

O2 is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Caldicot, Wales

The most recent O2 outage reports came from the following cities: Bristol, and Newport.

CityProblem TypeReport Time
Bristol Total Blackout 10 days ago
Bristol Total Blackout 18 days ago
Bristol Internet 18 days ago
Bristol Total Blackout 19 days ago
Bristol Phone 22 days ago
Bristol Phone 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Caldicot, Wales

Latest outage, problems and issue reports in Caldicot and nearby locations:

  • callumcrowley
    Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

  • NathFerguson
    Nath (@NathFerguson) reported from Bristol, England

    @O2 This is getting ridiculous every time I go into BS1 area of Bristol I get no signal and only 0.43mb data speed how am I meant to us fmy phone with that slow speed and u say u invest billions in the network yet I can only get 0.43mb so someone is lying I think #o2 #joke

  • iAmMissHollie
    Hollie Marie (@iAmMissHollie) reported from Kingswood, England

    @O2 I received a text offering free amazon music, I applied for it then got another text saying checks needed to be made and havent heard anything since. Please help.

  • The80sBoy
    Lawrie The80sBoy 🎺🐕🇪🇺🕊 (@The80sBoy) reported from Bristol, England

    @O2 I'm really disappointed with O2 and your courier @DHLParcelUK. I upgraded my contract with you and asked for a delivery date of 05/03/20. I waited in all-day for nothing. I tried to contact DHL and didn't receive the courtesy of a returned call. Very poor service all-round.

  • jamcole88
    🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Panteg, Wales

    Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

  • AdamLee2011
    Adam Lee (@AdamLee2011) reported from Newport, Wales

    @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

  • callumcrowley
    Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

  • 1ClubUtd1
    1 Club Utd (@1ClubUtd1) reported from Bristol, England

    @o2 you put the phone down on me because I wanted to speak to shift leader. @Discrimination

  • M_patrice_G
    Patrice (@M_patrice_G) reported from Bristol, England

    @O2 are there signal problems in bristol i havent been able to get signal for hours

  • BigDogWrestler
    Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

  • NathFerguson
    Nath (@NathFerguson) reported from Bristol, England

    @O2 is there any issues in BS1 area In bristol, can’t use and apps and internet is none existence

  • teagle_anthony
    Anthony Teagle (@teagle_anthony) reported from Bristol, England

    @O2 been trying to get hold of help From customer help line but to no avail freeze billing now until we get back to work or come get your phone help people stay in touch until the crisis is over

  • StephenADwyer
    The Dwyer Identify (F) (@StephenADwyer) reported from Caerleon, Wales

    @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

  • TimWorth1
    τ!m ω0ɍ†ɧ (@TimWorth1) reported from Bristol, England

    I'm now with @giffgaff still using the @O2 so signal with them still be the same but no hidden and nasty price rises

  • NathFerguson
    Nath (@NathFerguson) reported from Kingswood, England

    @O2 this is getting ridiculous now 3 masts not working in Bristol sort it out kit

  • NathFerguson
    Nath (@NathFerguson) reported from Bristol, England

    @O2 this is getting ridiculous every time I go into central Bristol I basically have no signal and I think why do I bother paying my bill if everyday I go into central Bristol I can’t even use my phone yet When u pay for a service u expect it not a half service 😞😞😞😞

  • jamcole88
    🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Pontnewydd, Wales

    @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

  • BigDogWrestler
    Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

  • phoenixrainfit
    Phoenix L Rain (@phoenixrainfit) reported from Kingswood, England

    @O2 I'm trying to activate my SIM on my business account. The text service isnt working, the online sim swap is down and the business phoneline keeps cutting me off. Please help!

  • 1ClubUtd1
    1 Club Utd (@1ClubUtd1) reported from Bristol, England

    @O2 can’t believe you Discriminate against people with learning disabilities. I can’t drive ever so no need for d/licence and to scared to travel abroad so no passport. I was a loyal customer that will be joining @EE as they happy to help

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ThomasW73625863
    Thomas Williams (@ThomasW73625863) reported

    @Mikejandro @O2 I have same problem and no phone calls too?

  • Cocksy81
    Mark ***** (@Cocksy81) reported

    @MattJaggar @O2 If you live anywhere in Huddersfield or Mirfield don’t bother. The signal is awful! Can barely get 3G let alone 4 and if the SIM is going in an iPhone not bought from them then they block wifi calling capability. Wish we’d never bothered

  • SamWebbwriter
    Sam Webb (@SamWebbwriter) reported

    @O2 Hi, someone has fradulently taken out an 02 account using my personal details, how do I resolve please? Website not much help

  • MMlaflame
    M🔥 (@MMlaflame) reported

    @O2 what the hell is wrong with your signal

  • markymark455
    Mark Guy (@markymark455) reported

    @O2 Hi, I signed up for o2 travel which said I'll be charged £6 a day in the USA. It seems to be charging me wrong and I can't get o2 chat to work! Please help

  • MokaEswar
    Moka Eswar (@MokaEswar) reported

    @simulatednomad @nothing @O2 I think they are having some issues with carrier and they may not launch this first model in US

  • cleverfrances
    Frances Ryan #Immigrant 🇺🇸in🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@cleverfrances) reported

    Dear @O2: I have yet to receive a confirmation email that my account has been cancelled (you never sent my SIM despite happily sending a bill). MyO2 still says I have an account and that you're taking money from me soon, despite never once receiving service. Please sort this out.

  • IAmJackSlade
    Jack Slade (@IAmJackSlade) reported

    @O2 hello. Im trying to get in touch about my bill but I'm not able to phone anyone, including o2, as there was a problem with my account. I have no way of using an alternative phone either at the moment. Please can I have someone from support phone me?

  • q3b
    Billy (@q3b) reported

    @ReissOmari @O2 O2 is just terrible in Birmingham full stop. Changed to EE because I was so fed up of never having signal here.

  • jamesrcotter
    James Cotter (@jamesrcotter) reported

    @O2 ordered an upgrade for click and collect and havent been given a confirmation code yet, phone lines are an hour wait, someone help please