O2 Outage in Bicester, Oxfordshire, England

@O2 Not had WiFi calling available at home for weeks, online info doesn’t cover the issue and can’t get any support as only available for fraud or stolen phones! How am I supposed to fix this???

@O2 need to urgently speak to someone & you can’t get through to a human and now I’ve been cut off. Please can someone help

@O2 Haha no, you might be able to help Dave, but you were about as standoffish and difficult as I’d expect from a mid tier operator. In fact, my experience with you highlighted why I left you 12+ years ago and why I sure as hell wouldn’t go back to you.

@O2 I have spent three hours on chat and on hold on the telephone trying to find out why I have not received the SIM card I ordered on Sunday. Nobody seems to know why it hasn’t been dispatched. I’m told I have to cancel the order and re-order. Customer service: ABYSMAL!

Jesus christ I just want to pay my bloody phone bill, yet @O2 website is 'busy' and I can't ring to pay as I have zero service (I haven't had service for over a month). Honestly the worst service I've ever gotten. Fuming.

@O2 is the WORST service of any mobile provider ever, I haven't had service for over 3 weeks 😡

Just thought but I wondered if @O2 ever considered putting a signal in the MK43 post code area.

I wanna move to @O2 cause Vodafone is just shit to me but I only got my phone in November 😕

Just walked into your Oxford City Centre store and immediately walked out again purely because a member of your staff ignored me and went straight to another customer who arrived after me . . . #WantedToUpgrade #GreatServiceThere #JustSaying @O2

Just walked into your Oxford City Centre store and immediately walked out again purely because a member of your staff ignored me and went straight to another customer who arrived after me . . . #GreatServiceThere #JustSaying @O2

Just went into your oxford city branch and walked out again purely because you staff ignored me and went straight to another customer who arrived after me . . . #GreatServiceThere #JustSaying @O2

@O2 why is there no way to speak to a human? My new SIM card is not working and I cannot get help anywhere.

Love that I contacted @O2 today to ask for upgrade help... told them I'd seen a better deal with another provider and he told me to leave o2, good customer service there

@O2 why are u completely impossible to contact? Why do you not respond to anything? Why does your call centre hang up on every option? Why can’t I speak to a person? Why are u so utterly infuriatingly useless. Why can’t I get any customer service? Why do I have to resort to this?

@O2 do you have a phone number so I can speak to someone about an order?? I'm going round in circles on your website trying to find help!

@O2 It’s ok they have offered me £30 for my inconvenience, hopefully some local charity would like to take this £30 off my hands. £30 for being given horrendous customer service and incorrect pricing. That £30 will be given to someone who will appreciate it.

@O2 I’ve been trying to get through to damage cover to claim on my insurance but it boots me out the IVR every time. Your website says call 202 I do that and I never get through to anyone. Please point me in the right way before I log a complaint.

@O2 calls are recorded for quality and training purposes *unless they offer you incorrect prices and speak to you like ***** but other than that calls are recorded to make them look good. Absolute shambles of a company. Fancy 3 more contracts @virginmedia

@O2 trying to contact your support team and the service keeps disconnecting me. Trying your messaging service cannot get through. I have a question about my recycling and nobody to answer!

@O2 why does you’re automated service keep cutting me of telling me I can only spray to someone about a post or stolen phone? I want to spray to an advisor not a ******* computer!

@O2 hi, how do I find my customer service password? Trying to move my number over but having difficulties