O2 Outage Report in Penarth, Vale of Glamorgan, Wales
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 08: Problems at O2
O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (55%)
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Internet (25%)
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Total Blackout (13%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent O2 outage reports came from the following cities: Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Weston-super-Mare |
TV | |
| Cardiff |
Phone | |
| Newport |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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Cat Peters
(@CatTPeters) reported
from
Penarth, Wales
@O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!
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LisaEdwards78
(@LisaEdwards78) reported
from
Barry, Wales
@O2 Hi there I have had a highly Sophisticated national insurance scam call from a number registered to your network. There was an automated message purporting to be from the national crime agency. Please can you investigate this number 07850058296
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FGE ⚡️
(@fgethearies) reported
from
Cardiff, Wales
Anyone else on @O2 ? My signal keeps cutting in and out 😩
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Cez 🏴
(@catlady_cez) reported
from
Cardiff, Wales
@O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
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Nick Thorogood
(@nopantsuk) reported
from
Llanharan, Wales
@O2 my number should be ported to you today that I requested yesterday morning. I’ve had no confirmation texts or emails though and number still on old network. Any ideas?
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Mark Elliott🏴🇪🇺
(@gwelfor57) reported
from
Cardiff, Wales
@O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Clare Osborne Jones
(@clareoj) reported
from
Cardiff, Wales
@O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service
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gareth bird
(@Garethbird85) reported
from
Newport, Wales
@O2 can someone from customer service contact me please
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S T Jones
(@STJonesx) reported
from
Alway, Wales
3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳
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Lela Patterson
(@PattersonLela1) reported
from
Barry, Wales
Hi @O2. If you received a notification that a sound was played from my phone, please don’t worry. I was just testing out the Find My app on my iPhone, as I’ve never used it before, so I just wanted to check it out and see how it worked. Thank you and sorry. :)
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susan denner
(@DennerSusan) reported
from
Cardiff, Wales
@O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for
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S T Jones
(@STJonesx) reported
from
Alway, Wales
When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!
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Cat Peters
(@CatTPeters) reported
from
Penarth, Wales
@O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.
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Lela Patterson
(@PattersonLela1) reported
from
Barry, Wales
@O2 I didn’t receive an alert and neither did my family. It’s a fantastic idea, though! Are all Network operators doing this? :)
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S T Jones
(@STJonesx) reported
from
Alway, Wales
Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Malcolm Ness
(@malkyness) reported
@O2 This is what I get somewhat stupid. Thinking about Bogart how satisfied are you that they were friendly and helpful? On a scale of 5 (Very Satisfied) to 1 (Very Dissatisfied)
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carl roberts
(@scousertommy96) reported
@O2 I've got to say for the first time in over 20 years the customer service from o2 is terrible still waiting for a SIM card i asked for 2 weeks agoso much for 3 to 5 working days
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Chloe Cresswell
(@ChloeRaccoon) reported
Yet another SMS from @BT_UK to my @O2 phone telling me it's time to upgrade. BTBusiness say I'm not in their system as a customer (because I'm not). At what point does this become harassment?
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Katherine Daniels
(@stressedofdevon) reported
@O2 I'm coming to the end of my free Disney+ trial and don't want to continue and get billed. Sorry to bother you but have spent half an hour online and the app and can't find a way to achieve this. Can you please help?
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Rachael
(@Shellys_Wellie) reported
the worst part is when l called @O2 to cancel the acount before Christmas i explained the situation and it was “no problem, thats that all sorted”, and no messing around with breaking open a goddamn phone to prove we owned the flipping thing! We will NEVER use o2 again! 🤬
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Sherelyn Gill
(@sherelyn79) reported
@MissIrvine85 @O2 If you call them on 202 if it's like it was before call option to leave, that gives you more options, most of customer service are at home so bare with them. It will give you an option for its is impossible to do via the app press one. You will get thought to some1 they might 1/2
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Richard
(@Melbourne_Rich) reported
@O2 Very very poor that a company the size of O2 can’t provide a customer service operation to respond to questions!
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Andrew Kenny
(@Andrew_kenny) reported
@O2 we have just had the most horrendous time speaking to one of your advisors, made my wife really upset and cried. Your colleague shouted and was very rude. All recorded for training and quality purposes, we hope!
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Dan Turpin
(@southenddan) reported
@O2 I have had no signal since 8am this morning I have reset network connections #help
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we move
(@saucegodber) reported
@O2 hi my phone data is not working and I looked on the website and saw the network coverage in my area is good so I’m confused ?