Plusnet Outage Report in Tower Hamlets, Greater London, England
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The latest reports from users having issues in Tower Hamlets come from postal codes E2, E77 and E14.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Tower Hamlets, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Tower Hamlets and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Tower Hamlets, Greater London, England
The most recent Plusnet outage reports came from the following cities: Hackney, Harringay, Wembley, Lewisham, Paddington, London, Bermondsey, Croydon, Newham, Streatham, Acton, Leyton, Welling, Walthamstow and Balham.
| City | Problem Type | Report Time |
|---|---|---|
 Wood Green |
Internet | |
| Hackney |
Internet | |
| Harringay |
Internet | |
| Wembley |
Total Blackout | |
| Lewisham |
Internet | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Tower Hamlets, England
Latest outage, problems and issue reports in Tower Hamlets and nearby locations:
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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ken
(@uk12345) reported
from
Romford, England
@nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Handley
(@PaulHandley5) reported
@virginmedia Do you ever call back or is that just a myth, getting a bit frustrating now. Hey @Plusnet fancy a new customer??
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Rob Hayden
(@RobertHayden) reported
@Xexyzx @Plusnet I’ve seen systems where the company sending some non-response meant they had met their own SLA but the customer commenting resetting the clock is pure innovation.
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Rachael Hayes
(@billybicep) reported
@madasafish_isp hey @plusnethelp I am trying to re register a domain through my madasafish account but Plusnet own them it’s not letting me do anything online can you help please
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J.C
(@fishcake555) reported
@plusnethelp If I join Plusnet broadband, is it possible to request a go live date for your service to start, as my current supplier charges a cancellation fee if its even 1 day before my current contract ends next month?
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J.C
(@fishcake555) reported
@plusnethelp If I join Plusnet broadband, is it possible to request a go live date for your service to start, as my current supplier charges a cancellation fee if its even 1 day before my current contract ends next month?
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Rose Wootton
(@RoseWootton) reported
@virginmedia @Plusnet I’m shocked by the inadequacy of your staff, and I’m tearing my hair out at the thought of explaining this whole thing again, for the 13th time, to someone else who will promise to, but won’t fix the problem!
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Ed Griffiths
(@edgriffiths) reported
It’s now 24 hours since I spoke to Jordan - nothing. No technical specialist, no line manager acknowledging our issue and the serious impact it is having on our work. This is not good for either @Plusnet or the @jlandpartners brands.
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Rose Wootton
(@RoseWootton) reported
@virginmedia @Plusnet I’ve asked to speak to senior management (the staff I’ve connected to always put me on hold to discuss with their superior, and I’d like to cut out the middle man) but all my requests have been denied. I just want to speak to someone who knows what to do!
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zeroblue
(@zeroblueSTC) reported
@plusnethelp can someone get in touch please as I need to add an authorised user to my account so that they can deal with Plusnet directly on a service issue
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Tim Miller
(@Xexyzx) reported
Here's a great example of a customer service system. You call @Plusnet. They tell you the issue will be resolved by the end of the day. When it isn't, you naturally ask what's happening - but that actually pushes your question to the BACK OF THEIR QUEUE.