Plusnet Outage Report in Trimdon, County Durham, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Trimdon, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Trimdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Plusnet
Plusnet is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Trimdon, County Durham, England
The most recent Plusnet outage reports came from the following cities: Middlesbrough.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet | |
| Peterlee |
Internet | |
| Middlesbrough |
Wi-fi | |
| Stockton-on-Tees |
Internet | |
| Newton Aycliffe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Trimdon, England
Latest outage, problems and issue reports in Trimdon and nearby locations:
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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Sean Hadland
(@SeanHadland) reported
from
Darlington, England
@plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract
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Chris
(@ToxicSmoggie) reported
from
Stockton-on-Tees, England
@Plusnet @plusnethelp And at 9pm on a Friday night your customer service is shocking been on hold for 20 minutes yet to speak to someone
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Lord Gavin Lancaster
(@gavinhlancaster) reported
from
Hartlepool, England
Hi @Plusnet @plusnethelp i have an ongoing issue with my internet of having no connection, i can not get through to anyone and i feel like i am getting no where. Do i need to go elsewhere? £45 per month is crazy when i don’t even get a connection
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Monro Should Be Doing Housework 🏳️🌈
(@ThatIdiotMonro) reported
@Plusnet Plus, I have neurodiverse kids, who have sensory issues. An intermittent, unstoppable static noise isn't great for them. And turning off the 5GHz capability isn't a solution. I'm not paying for a service without full capability.
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Richard Szabranski
(@rszab) reported
@Plusnet Spent 20 mins on phone to support and no answer so: Phone line went dead yesterday evening and no VDSL either. This morning VDSL back but line still has no dial tone but very loud crackles. Number : 01386751738 Followed your troubleshooter but comes back as "UNCLEAR"
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Anita Whittaker
(@summitsleap) reported
@Plusnet hi. I am expecting a replacement router after storm damage. Will you be able to tell me when it has been dispatched. I need to be working from home. My account number is PNET4571620-1
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nicola schofield 💙
(@nicscho) reported
@Plusnet router keeps turning orange and internet goes down. Restored after a few minutes. Any ideas please? (all cables etc checked, it’s new router so assuming service issues?) Few days now.
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NorthRoadCycles 💙
(@NorthRoadCycles) reported
Hey @Plusnet @plusnethelp you better get over here and remove your stuff and cancel our account if I can't even get on the Internet for more than 20mins.
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Andrew Cook
(@BinkyPro) reported
@Plusnet 5GHZ channel is showing the wrong time and nobody can connect to it. Please can you fix this ASAP, the UK is in BST and your hub is trying to use GMT since last night?
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Phantaxus 🇪🇺 🇬🇧
(@Phantaxus) reported
@mattthr @Plusnet @plusnethelp I think the first hour is free, but you can hang up at 59 minutes and call again
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Robert Seymour
(@RobertS82518888) reported
@Plusnet Can you help please, I have no dial tone on my home telephone and I don't have a mobile, I find that your wonderful best in the world service has no email address for customers to contact you!
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Phil Wiffen
(@phil_wiffen) reported
@pwh1skey @Plusnet Ah, that's infuriating 😔 I got put through to Sales, and they set me up as a new customer, and moved some of my details over from my old account to speed up the enablement. Have they tried that route with you?
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Darren
(@bizzehdee) reported
@NorthRoadCycles @Plusnet @plusnethelp You should get them to remove it anyway, plusnet has always been one of the worst providers in terms of reliability and customer support