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Plusnet

Plusnet Outage Report in Staines, Surrey, England

Why is my Plusnet service not working?

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Staines, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Staines, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Hounslow, Staines, Egham, Greenford, Uxbridge, Wembley, Southall, Pinner, Windsor, Teddington, and West Drayton.

CityProblem TypeReport Time
Hammersmith Wi-fi 3 days ago
Hammersmith Internet 8 days ago
Hammersmith Wi-fi 9 days ago
Hounslow Internet 10 days ago
Staines Total Blackout 1 month ago
Egham Wi-fi 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • w2aps
    Richard Wilson (@w2aps) reported from Marlow Bottom, England

    Might go to @HeyBroadband now for #FTTP as the only thing tying me to @Plusnet was the good value BT Sport subscription and #IPTV service.

  • dmosaheb
    Dharmendra Mosaheb (@dmosaheb) reported from Hillingdon, England

    @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

  • elyob
    elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • rupertcheek
    Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • MartinWoodward2
    Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • AlexWhiteGB
    Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • gooseandberry
    Goose & Berry (@gooseandberry) reported from Marlow Bottom, England

    @Plusnet AVOID AVOID AVOID. Waiting 4 weeks for them to change our lines and fibre. Still not done. No updates. Promised call divert but not set up & they are unable to set up as they said there is an issue. We no longer have access to our old premises so our clients can not contact us.

  • MusicSkypirate
    🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • rallen444
    🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

  • SuperScienceGrl
    ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!

  • wildlime
    Brendan (@wildlime) reported from Maidenhead, England

    @kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data

  • rupertcheek
    Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • GaryAblett3
    Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • tfoale
    QuantumChoices #FBPE 🔶️ (@tfoale) reported from Wooburn, England

    @jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.

  • rupertcheek
    Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • gauravity
    Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • iannevin1
    Ian Nevin (@iannevin1) reported from Marlow Bottom, England

    @Plusnet hi my internet keeps on going off after 6 mins..? And has been doing so for 1 hr 30 mins - is there a problem with Plusnet network..?

  • trina_latham
    trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • elyob
    elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • nzbright
    nzbright (@nzbright) reported from Marlow Bottom, England

    My #plusnet internet seems to be down, I’ve turned it on and off again and reset it. Now getting nothing as opposed to 0.4mb up @plusnethelp - trying to get some work done on my laptop and it’s not a great time for it to cut out. The broadband is a blinking green light.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Reco_shop
    Reco (@Reco_shop) reported

    @Plusnet Hi, can someone look into this urgently for me? Our domain has been incorrectly flagged as spam. We are sending important transactional emails to our customers and they are being rejected by your system. Our customer are getting frustrated but we can't contact them to help!

  • capnhex
    Mark Hyde (@capnhex) reported

    @Plusnet @OpenreachHelp Placed order with PlusNet 17th Jan. Had 3/4 visits from openreach all of whom found fault outside the property. Still waiting on someone to fix fault. No info from openreach since 7th Feb. No broadband since 17th Feb. OR0000014344304 Plusnet:221537689

  • BenNayl32089603
    Ben Naylor (@BenNayl32089603) reported

    @Plusnet I logged an official complaint yesterday and was promised a call back off management before 5pm… still waiting. After the catalogue of errors by Plusnet on multiple occasions, the result of which I’ve been prevented from getting a mortgage… can this get sorted please.

  • clarelouisehill
    Clare Hill (@clarelouisehill) reported

    Thanks @Plusnet for screwing up my house move, leaving me without internet for weeks, charging me twice then cutting off my Internet again today. Now I can't work because of your service/processes for the second time.

  • garyvince1981
    Gary Vince (@garyvince1981) reported

    @Plusnet My internet speed in the Swanley area is very slow this morning any reason for this?

  • garyvince1981
    Gary Vince (@garyvince1981) reported

    @Plusnet Hi, it was slow across the board but it rectified itself at about 10am.

  • andrewp_b
    Andrew Burton (@andrewp_b) reported

    @KatharineMacyLD Other than virgin they all use the same cable to your house, the only key difference is the customer service and WiFi router (plusnet use the same model as BT now)

  • thatsnotmycow
    Nogrod (@thatsnotmycow) reported

    @LordManley Wow that is pricey. Look into plusnet, its basically BT’s discount service, it’s all the same network as BT and the same staff.

  • Plusnet
    Plusnet (@Plusnet) reported

    @PaFordson I'm sorry to hear about the issues you are experiencing. Please could you direct message us your username and we will investigate this for you. Dylan Plusnet Sheffield.

  • smh85
    Sara (@smh85) reported

    @Plusnet I am getting next to no WiFi signal in the bedrooms at home, any suggestions? Its only a smallish 2 bed flat.