Plusnet Outage Report in Staines, Surrey, England
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The latest reports from users having issues in Staines come from postal codes TW18.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (9%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Staines, Egham, Hounslow, Hammersmith, Greenford, Uxbridge, Wembley, Southall, Pinner, Windsor, Teddington, West Drayton and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Phil
(@hastiecamera) reported
from
Hillingdon, England
@plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Brendan
(@wildlime) reported
from
Maidenhead, England
@kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data
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nzbright
(@nzbright) reported
from
Marlow Bottom, England
My #plusnet internet seems to be down, I’ve turned it on and off again and reset it. Now getting nothing as opposed to 0.4mb up @plusnethelp - trying to get some work done on my laptop and it’s not a great time for it to cut out. The broadband is a blinking green light.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Richard Wilson
(@w2aps) reported
from
Marlow Bottom, England
Might go to @HeyBroadband now for #FTTP as the only thing tying me to @Plusnet was the good value BT Sport subscription and #IPTV service.
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Goose & Berry
(@gooseandberry) reported
from
Marlow Bottom, England
@Plusnet AVOID AVOID AVOID. Waiting 4 weeks for them to change our lines and fibre. Still not done. No updates. Promised call divert but not set up & they are unable to set up as they said there is an issue. We no longer have access to our old premises so our clients can not contact us.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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QuantumChoices #FBPE 🔶️
(@tfoale) reported
from
Wooburn, England
@jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Winter
(@brianwinteruk) reported
@Plusnet My phone is not working right. Only getting intermittent dial tone, as if there are messages to listen to on 1571 but there are none
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Samantha Gill-Howard
(@samgill25418uk) reported
@Plusnet why is one of your advisor currently shouting at my 60 year old Dad and telling him this is the customer service he should expect from a budget internet provider?
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@2_Wheeled_Wolf 🇪🇺
(@2_Wheeled_Wolf) reported
@pbro48 well as I said I've had 2 agreed fixed 18 month contract & had no increases so wasn't expecting this **** but now see they've gone dishonest & greedy like others so if it goes up then @Plusnet can see me leaving ASAP! @PostOffice
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Colleen eades
(@Colleeneades1) reported
@Plusnet Have had ongoing problems this year. to date we now have x 4 plusnet hubs. Plusnet have agreed to pay for our own hub, but have credited my account instead of my bank account which was agreed. I have called but advisor said he could not help
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Michael Corbett
(@kobb) reported
@Plusnet Adam, you're making it sound like it's the individual servers that are at fault. That's not the case. The problem is with ANY server across the Atlantic. This is interfering with my work. I'm paying you guys for broadband service. Please help.
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Arctic Panda Popz
(@ArcticPandaPopz) reported
@Plusnet Also the faults page doesn't work.
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Peter Brommer
(@pbro48) reported
@2_Wheeled_Wolf @Plusnet @PostOffice It was definitely there when I made my annual renewal check last autumn. It's ****** of them to do this obviously, and as I wasn't a customer at that point, I cannot comment on how transparent they were about it, but for me as new customer it was a red flag.
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Humanarist
(@rootyroodting) reported
Is there a worse Internet provider in London than @Plusnet? How are these companies allowed to operate? They should be shut down and leave it to the main players
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OWLSTALK.CO.UK ⚽️
(@Owlstalk) reported
@owl4life1867 I'm on Plusnet - they're fantastic I live in an old building and they're the only company that got me decent internet speeds where others failed Customer service good too
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Challinor Designs
(@ChallinorTSC) reported
@Plusnet Hi, I need help with cancelling my BT subscription. Can't seem to do it online.