Plusnet Outage Report in Staines, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Staines, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hounslow, Hammersmith, Slough, Southall, Hampton, Walton-on-Thames, Northolt, Wembley, Feltham, Brentford, Maidenhead, Woking and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Hounslow |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Richard Wilson
(@w2aps) reported
from
Marlow Bottom, England
Might go to @HeyBroadband now for #FTTP as the only thing tying me to @Plusnet was the good value BT Sport subscription and #IPTV service.
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🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Ian Nevin
(@iannevin1) reported
from
Marlow Bottom, England
@Plusnet hi my internet keeps on going off after 6 mins..? And has been doing so for 1 hr 30 mins - is there a problem with Plusnet network..?
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Flag Blyth 🌹👵 #JeremyCorbynIsMyPM
(@FlagBlyth) reported
@plusnethelp @Plusnet Please sort out braodband issues - was never the best but will not stay connected for longer than five minutes for last week - tel lines wait over 70 minutes only to be cut off and NO where now to DM on twitter?
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nik
(@N1CKLFC) reported
@Plusnet For what ? What’s the point I’ve had this problem since I got Plusnet.. numerous visits from open reach and it’s still shite!!
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Plusnet
(@Plusnet) reported
@Mnisha16Nisha Hi there Nisha, I can see this has already been escalated within our Customer Service department and a manager will be calling you back in the next two hours. - Jess, Plusnet Leeds 🌻
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Oliver Coningham
(@forkandcarrot) reported
@Plusnet Morning! Is there an issue with mobile network in the BA6 postcode area? Both myself and my wife have Plusnet sims and there's an issue with making and receiving calls.
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Dan Jones
(@Danjones_uk) reported
@AngelaStoneAlty @Plusnet That’s not good, I was with plusnet for years and the only problem I had was them refusing to pay me the £5.40 they owed me at the end of the contract. I usually recommend going for a business contract over a home one, costs more but service always better.
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nisha
(@Mnisha16Nisha) reported
@plusnethelp @Plusnet Waiting for appropriate help for 2.5 days to sort out broadband issues. Working from home and not escalating / troubleshooting has left us mobile data charges, lost work time and extra costs. Very poor service.
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Plusnet
(@Plusnet) reported
@jamessemaj1181 Hi James, I'm sorry to hear you are thinking of leaving. We're unable to cancel accounts over Social Media, to discuss cancellation or renewal you would need to contact our Customer Option Team on 0800 013 2632. - Curtis, Plusnet Sheffield
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John Priest
(@JohnAPriest) reported
@Plusnet Hi there, I'm an existing broadband & mobile customer, want to up data but don't want a bolt-on, prefer to up mobile account? You've got a 22GB £10pm but want same number do I keep sim? Can this be changed asap? Thanks for your help, John
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nik
(@N1CKLFC) reported
@Plusnet I’ve DM the details.. let’s see how many more weeks I have to put up with this service!
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Hannah Mounsey
(@hannah_mounsey) reported
@Plusnet We’ve heard the same thing so many times and yet we’re still in this position. We have no faith in the company whatsoever and so unfortunately we’ll continue to tweet about the awful service received until the WiFi and landlines are up and running