Plusnet Outage Report in Staines, Surrey, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (68%)
• Wi-fi (15%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Staines, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Hounslow, Staines, Egham, Greenford, Uxbridge, Wembley, Southall, Pinner, Windsor, and Teddington.

City	Problem Type	Report Time
Hammersmith	Wi-fi	6 days ago
Hammersmith	Internet	11 days ago
Hammersmith	Wi-fi	12 days ago
Hounslow	Internet	13 days ago
Staines	Total Blackout	1 month ago
Egham	Wi-fi	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Richard Wilson (@w2aps) reported 20 seconds ago from Marlow Bottom, England

  Might go to @HeyBroadband now for #FTTP as the only thing tying me to @Plusnet was the good value BT Sport subscription and #IPTV service.

• 
  elyob (@elyob) reported 3 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 4 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 6 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 7 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Rupert Cheek (@rupertcheek) reported 14 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  elyob (@elyob) reported 18 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  Martin Woodward (@MartinWoodward2) reported 25 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  Rupert Cheek (@rupertcheek) reported 27 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 35 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Gaurav Patel (@gauravity) reported 41 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Alex White (@AlexWhiteGB) reported 41 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  Ian Nevin (@iannevin1) reported 43 minutes ago from Marlow Bottom, England

  @Plusnet hi my internet keeps on going off after 6 mins..? And has been doing so for 1 hr 30 mins - is there a problem with Plusnet network..?

• 
  QuantumChoices #FBPE 🔶️ (@tfoale) reported 45 minutes ago from Wooburn, England

  @jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.

• 
  ⌬Nessa Carson (@SuperScienceGrl) reported 46 minutes ago from Bracknell, England

  @nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!

• 
  Brendan (@wildlime) reported 52 minutes ago from Maidenhead, England

  @kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data

• 
  Dharmendra Mosaheb (@dmosaheb) reported 53 minutes ago from Hillingdon, England

  @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

• 
  Rupert Cheek (@rupertcheek) reported 59 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  trina_latham (@trina_latham) reported 59 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported 60 minutes ago from Farnborough, England

  @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stu (@dr_smithy) reported 5 minutes ago

  @plusnet Morning. I've had an email to say "Unfortunately, we've been unable to take your Direct Debit payment this month". My account says a DD is in place. Help please.

• 
  Sue Giblin #FBPE 🇪🇺💙🇨🇵🇺🇦 (@suegiblin) reported 8 minutes ago

  @Plusnet Hi. I am in France and need to cancel my SIM only contract with yourselves. The contact numbers on your website aren't working so please help. Thanks.

• 
  Plusnet (@Plusnet) reported 9 minutes ago

  @aaron24wood Hi Aaron, sorry for the issue and I'm sure we can help with that. Apologies for the delayed response too by the way, can you send us a DM with your username please if that's still a problem? - Adam - Plusnet Sheffield

• 
  Doddy (@doddytyke) reported 12 minutes ago from Penistone, England

  @maburgess8 Plusnet that runs off EE. I'd understand if I wasn't receiving any service but I'm able to use it without any issues except from receiving calls and text messages. WhatsApp, Facebook messenger etc. no problems at all. Strange

• 
  John Mathias (@johnnytwoscoops) reported 13 minutes ago

  @Plusnet still can’t receive calls and waiting for a call from hospital ICU nobody @Plusnet has tried at all to assist , being told national outage but own website says no !! #forgodssakehelpmeplusnet

• 
  Ted (@Harrislilou) reported 15 minutes ago

  @Plusnet is anyone there to help me with my issue?

• 
  ☕ (@daisylen) reported 15 minutes ago

  @EE Still nothing. @Plusnet customer who tell me they can't do anything as it's @EE network. EE tell me they can't do anything as I'm a plusnet customer. Can't go anywhere with a baby and no ability to phone someone if needed.

• 
  Ceri Fisher (@fisher_ceri) reported 16 minutes ago

  @Plusnet totally fed up with Plusnet who claim that they're "only responsible for broadband to the property and you're pretty much on your own with WiFi and they can't guarantee any signal whatsoever!" Very poor!!!!!!

• 
  Iain Boatman (@MesolithicMe) reported 17 minutes ago

  @Plusnet No the issue hasn't been resolved. Norton says that the order is 'on hold', so haven't even been able to download the software. Apparently it's becoming a common problem, what info do you need?

• 
  Plusnet (@Plusnet) reported 24 minutes ago

  @drummerwhitey Hi Steve, I'm terribly sorry you're not having the greatest experience with us, I'm really disappointed in hearing this and the service we offer is something we're really proud of at Plusnet.