Plusnet Outage Report in Shoreham-by-Sea, West Sussex, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
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E-mailProblems in the last 24 hours in Shoreham-by-Sea, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Shoreham-by-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Community Discussion
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Plusnet Issues Reports Near Shoreham-by-Sea, England
Latest outage, problems and issue reports in Shoreham-by-Sea and nearby locations:
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KarenAms
(@KarenAms) reported
from
Brighton and Hove, England
Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢
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Greg Short
(@gregpaulshort) reported
from
Haywards Heath, England
@BritishTelecom @BTOpenreach1 @Plusnet so disappointed at the level of service I’m receiving. Changing suppliers has lead to a fault in the line. No internet for 9 days already. Fault STILL not fixed. 3 kids at home and 2 parents working from home with NO INTERNET. Not impressed
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Lee Graham
(@OutaLee) reported
from
Littlehampton, England
Seriously PlusNet... Your customer service is shocking
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Ewan crook*
(@EwanCrook) reported
from
Worthing, England
@Plusnet another complaint! I need you to contact me about my broadband as your connection is useless! Oh and your phones don’t advise that there opens time is 9am and I have been waiting 20 mins. Awful service
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The Physio Rooms
(@ThePhysioRooms) reported
from
Brighton and Hove, England
@GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..
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KarenAms
(@KarenAms) reported
from
Brighton and Hove, England
Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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doodly
(@PaulDoodly) reported
@Plusnet would like to cancel my contract
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Kay Ashton MBE
(@Kirstysstory) reported
Would recommend everyone not to use @Plusnet as they have awful customer care. Awful service. Don’t pay you the refunds due. But quick to take money off you.
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alan
(@alan80222735) reported
@Plusnet I keep getting automated calls on my house phone and the broadband signal drops from our mobile phones like if the broadband drops ot signal
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YijArt
(@YijArt) reported
@bt_uk Wow I honestly didn't expect a reply so fast!! But it's not BT I have an issue with, it's @Plusnet and honestly they're an absolute joke when it comes to their broadband service and customer support.
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Jay
(@jay_hounslow) reported
@Plusnet hello I got a reward credit in prepaid MasterCard which I didnt use fully and the card expired...now I was told you can't fix the issue and left to loose my balance..
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SynK R
(@SynK_R) reported
@EE Ooooh guess what? Your most reliable network goes out of service once again. 6 times within 2 months. Has anyone any suggestions to a network I could move to? Because this @EE has lost its customer. Please dont suggest Plusnet, or BT. As BT owns the brands Plusnet and EE
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Adapt (UK) Training Services
(@AdaptUKTraining) reported
@plusnethelp ..shocking service!! Placed call divert on over the phone Friday, all of a sudden @Plusnet decide to remove! Been on hold 10+minutes have business calls going unanswered now!!
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Westie
(@Westie62698089) reported
@plusnethelp I would like to leave plusnet as not getting the service what do I need to do.
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Paul Mutton
(@paulmutton) reported
Updates cont... 8. I've been told that the Product Team probably won't email me! 9. Emailed Plusnet's abuse address instead (it's also hidden away on the Service Abuse page, but doubles as a way of reporting security vulnerabilities. We shall see...) 10. Giving up for tonight.
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Rebeccax
(@rebeccafargie) reported
@Plusnet It’s a shame that communicating and acting on what you say doesn’t come on your list of your priorities. I never experienced such horrendous service in all my life