Plusnet

Plusnet Outage Report in Shoreham-by-Sea, West Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Shoreham-by-Sea, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Shoreham-by-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Shoreham-by-Sea, West Sussex, England 02/14/2026 10:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Shoreham-by-Sea, England

Latest outage, problems and issue reports in Shoreham-by-Sea and nearby locations:

  • KarenAms KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢

  • ThePhysioRooms The Physio Rooms (@ThePhysioRooms) reported from Brighton and Hove, England

    @GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..

  • EwanCrook Ewan crook* (@EwanCrook) reported from Worthing, England

    @Plusnet another complaint! I need you to contact me about my broadband as your connection is useless! Oh and your phones don’t advise that there opens time is 9am and I have been waiting 20 mins. Awful service

  • KarenAms KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs

  • OutaLee Lee Graham (@OutaLee) reported from Littlehampton, England

    Seriously PlusNet... Your customer service is shocking

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Danjones_uk Dan Jones (@Danjones_uk) reported

    @Kirstysstory @Plusnet That's really poor, Kay. I only had a good experience with them when I've used them so hopefully they get their act together.

  • HorrorBiscuits Lyndsay (@HorrorBiscuits) reported

    @plusnethelp Hi Plusnet, my contract came to an end yesterday, but I rang the your customer services on 21st January to say I didn’t wish to renew my contract with you. I was told there were no charges to pay, but I’m now getting emails saying I owe you money. Can you help?

  • RyanHeywood18 r (@RyanHeywood18) reported

    @plusnethelp hello plusnet. We had an issue with our plug socket the other day but the power was working we've since had an electrician change our power socket but now our router is going down atleast +10times a day can you help with this? Been happening for about 3 days now.

  • SynK_R SynK R (@SynK_R) reported

    @EE Ooooh guess what? Your most reliable network goes out of service once again. 6 times within 2 months. Has anyone any suggestions to a network I could move to? Because this @EE has lost its customer. Please dont suggest Plusnet, or BT. As BT owns the brands Plusnet and EE

  • EducationAccio Liz Formby (@EducationAccio) reported

    @Plusnet is your Internet down in Tenterden, Kent?

  • rebeccafargie Rebeccax (@rebeccafargie) reported

    @Plusnet It’s a shame that communicating and acting on what you say doesn’t come on your list of your priorities. I never experienced such horrendous service in all my life

  • holycrosschorl Holy Cross CHS (@holycrosschorl) reported

    Support to access educational sites We’re working to give all schoolkids the ability to access BBC Bitesize educational content without using up their data. Available to all BT Mobile, EE and Plusnet customers on pay monthly mobile contracts and pay as you go.

  • paulmutton Paul Mutton (@paulmutton) reported

    Updates cont... 8. I've been told that the Product Team probably won't email me! 9. Emailed Plusnet's abuse address instead (it's also hidden away on the Service Abuse page, but doubles as a way of reporting security vulnerabilities. We shall see...) 10. Giving up for tonight.

  • katyotter kate spencer (@katyotter) reported

    @plusnethelp No sign of my query, sent several hours ago. I went with Plusnet years ago when you were new and one of the best things was your customer service and how easy it was to contact you.

  • Westie62698089 Westie (@Westie62698089) reported

    @plusnethelp @Plusnet no one can speak on the phone, live chat not working, Internet is really bad and really frustrating 🤬🤬 I want to leave the contract since week 2