Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
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E-mailProblems in the last 24 hours in Pontarddulais, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (63%)
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Wi-fi (16%)
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Total Blackout (10%)
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E-mail (9%)
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Phone (1%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Pontarddulais, Wales
Latest outage, problems and issue reports in Pontarddulais and nearby locations:
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
plusnet is honestly THE worst wifi in the world
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Gareth Davies
(@gjdavies70) reported
from
City and County of Swansea, Wales
@Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!
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𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀
(@CarlHolding87) reported
from
Carmarthenshire, Wales
@gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..
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Andrew Reed
(@reedo456) reported
from
Bishopston, Wales
@ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!
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Simon Williams
(@swiftysw) reported
from
Llanelli, Wales
@Plusnet anyone to help with an upgrade??..
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Catrin Madge
(@annwylid) reported
from
Cwmamman, Wales
@Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Ness Manship
(@NessManship) reported
@plusnethelp @plusnet no phone no internet for 24hrs. Chat doesn't work, an hour waiting on the phone doesn't work & you're not answering DMs. I tested the line (like the way you get customers to do the work for you) & there is a fault on the line. What am I paying you for?
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Michael Wiggins
(@mike_wiggins) reported
@Plusnet your customer services is non existent. Just been put on hold twice to your technical team. First time 20 mins No answer, hung up, second time 25 mins, no answer, hung up. Pathetic. Can someone call me back please
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Leanne
(@leanne_sheridan) reported
@Plusnet big shout out to a guy called Lee who is working on your calls today. Sorted out a canny over payment and gave me a quick refund, upped my broad band speed and locked in a new 18 month contract. Thanks! Top notch customer service. 👍🏻
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Chris Walker
(@BeTheBest_Chris) reported
@MartinSLewis What are our rights to cancel a contract with @Plusnet @plusnethelp if the internet has not worked for two months and they’ve no fixed it for 42 days since the first complaint?
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ralphaverbuch
(@ralphaverbuch) reported
@plusnethelp After being on hold for 37 minutes on my mobile, talk to tech support who send me to a closed 'provisioning' service which auto ends the call. Problem still unresolved. Terrible, terrible #customerservice. I expect better. Meanwhile elderly parents cut off. @Plusnet
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Ness Manship
(@NessManship) reported
@Plusnet How about you provide the service you charge for?
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Harry Batten
(@harrybatten87) reported
2 weeks to get connected, engineer sent to my house, multiple phone calls to customer service (took 45mins to get through on today’s call) and still only getting 0.4Mbps...... @plusnethelp @Plusnet @Ofcom
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Helen McCookerybook
(@McCookerybook) reported
Anyone else having dire problems with @plusnethelp and @plusnet in Barnet?
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Chris Walker
(@BeTheBest_Chris) reported
@plusnethelp @Plusnet You’ve had 42 days since our first complaint. Can you please fix our internet before the 25th so we can see family on video on Christmas Day. Please call me on 07421 319937 and let me know when you’re going to fix this.
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Cllr. Paul V. Greenall 🐾
(@paulvgreenall) reported
Recently signed up with @Plusnet and the quality of their internet is awful!