Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 02/18/2026 19:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (8%)

    E-mail (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ludogogical ludogogical (@ludogogical) reported

    @Plusnet I’m talking to Outreach, not you. Twice this week you’ve told me it’s an Outreach problem and they are looking in it. I’m working elsewhere until tomorrow but if my internet is not restored by the time I return home tomorrow I want compensation.

  • paulroo1963 paul rooney (@paulroo1963) reported

    @Plusnet This company is a laugh signed up for contract the start of last month contract work required with open reach no communication from either company a month on unacceptable! Hours spent on the customer service line only to be cut off when answered

  • drarava Subbaraju Arava (@drarava) reported

    @Plusnet Home internet service is down since midnight and I have an important meeting at 8AM. I need this to be sorted ASAP.

  • CTNI88 Chris (@CTNI88) reported

    @philmccarroll Been really pleased with Plusnet's service last couple of years. The polar opposite of TalkTalk who were a shower of bastards.

  • ScottishStoic A Scottish Stoic (@ScottishStoic) reported

    @Plusnet any danger of getting a customer service response? Even 8f it's to let me know the fault that's stopping people getting connected to the customer service phone line is resolved?

  • Pedro71417375 Pedro (@Pedro71417375) reported

    @sarahth23 @Plusnet Sorry to hear that! I wish they’d at the very least acknowledge the issue, and look into it!

  • PScotfree Peter Shankley (@PScotfree) reported

    Re CPI +3.9% increase in 2023. Which date will Plusnet use to fix CPI rate for next year ??

  • OAK77uk OAK77uk (@OAK77uk) reported

    Turned 5Ghz & 2.4Ghz Wireless Off on Router: Immediately Felt Better sitting close to latest Hub 2 Plusnet /BT Headaches ~ Skin prickling gone: Can feel the difference. Lost the Printer no prob USB Cable Network Adapter iPhone to USB & Lightning to USB Adapter works 👍

  • ScottishStoic A Scottish Stoic (@ScottishStoic) reported

    @Plusnet got to be honest, was wondering if maybe I should cancel the install with @TalkTalk and stay with Plusnet, but your customer service line unable to connect and being ignored here just confirms my decision

  • StephenPBarnes1 Stephen P Barnes (@StephenPBarnes1) reported

    @Plusnet where's my router?your guys have installed the line,but I have no router... getting through on the help line is impossible