Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 02/16/2026 14:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • tps2203 TP Sheridan (@tps2203) reported

    @DaveWardGS So BT own Plusnet and EE and have service price increases built in for CPI + 3.9% EVERY MARCH!

  • markliebenrood Dr Mark Liebenrood (@markliebenrood) reported

    @FionaCandlin If switching to another service is an option I can recommend plusnet. I moved to them after a terrible virgin media experience.

  • kaffachino kat (@kaffachino) reported

    @Plusnet Hi, do I have to ring to cancel? I don’t want anyone to try talk me out if cancelling as i’ve already signed a new contract

  • downton_designs Downton Designs Ltd (@downton_designs) reported

    @Plusnet I need help to activate my replacement sim. It says I need to call 500 - slight problem with that as the sim isn't activated and no other phone to call from...

  • borristhepanda Borris the Panda 🇺🇦 (@borristhepanda) reported

    @KisbeeWayne @davidjrussel @MartinSLewis …buildings better) but Plusnet users don’t have access to this coverage, otherwise they could end up in a situation where their phone is connected to 800MHz 4G, but when they try to make or receive a call, there is no 3G or 2G coverage in that area to drop down to.

  • geet_k Geet K (@geet_k) reported

    @Plusnet broadband has been down since Monday and there’s no resulution yet. Helpline isn’t helpful either. We work from home and suffering. Can we get an expedited response or else what’s plan for compensation as we’re having to purchase other internet packs while we wait?

  • geet_k Geet K (@geet_k) reported

    @Plusnet broadband has been down since Monday and there’s no resolution yet. Helpline isn’t helpful either. We work from home and suffering. Can we get an expedited response or else what’s plan for compensation as we’re having to purchase other internet packs while we wait?

  • raynige123 rnh (@raynige123) reported

    @Plusnet @Haleb_4_ever Hi having the same issue In IG6 postcode

  • latham_karen karen latham (@latham_karen) reported

    @Plusnet broadband outage in street. BT, Sky, Zen provide decent customer service to neighhours. Plusnet still haven't confirmed my problem is going to be fixed. Shockingly bad service.

  • vovk_irina irina vovk (@vovk_irina) reported

    @Plusnet Hello, I am your current customer and I've got a renewal of my broadband contract from 6 August. As part of this renewal, I've booked and received a new router. Can I connect my new router right now while I am on an expiring contract? thanks