Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 02/22/2026 17:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • vivalalinzi vivalalinzi (@vivalalinzi) reported

    @Plusnet had connectivity issues since early hours of this morning with wifi - tried all the troubleshooting as directed on website but not resolved. Can I be contacted to find out issue and how to correct please?

  • ferretandbird Chris Leppard 🌻 (@ferretandbird) reported

    @GaryWilliamsIT We do have proper FTTC coming soon so I would consider paying more for a decent connection. We get a fairly consistent 65Mbs with Plusnet (whose service has been good and very consistent) - this is Lindfield / Haywards Heath area

  • PhattonPaul Paul Hatton (@PhattonPaul) reported

    I've been trying to order @Plusnet for the last hour and customer service is so bad I'm tempted not to bother. Waited ten minutes to speak to someone, the line was cut off and the advisor didn't even have the courtesy to call me back.

  • Sazzy__Sandra Sazzy Sandra 💙🐈☕📚🍫 (@Sazzy__Sandra) reported

    @Plusnet Yes still need help

  • AndyWoodturner Andy Coates (@AndyWoodturner) reported from Mutford, England

    @Oneshowywoman Plusnet...there's a 14 cooling off period and it's only an 18mnth contract, so if I'm not happy I can jump. And as soon as @three get their HUB in this area I'll change to that. I never use the landline anyway.

  • Plusnet Plusnet (@Plusnet) reported

    @laaurxn Hi Lauren, sure and I'm sorry that you're unhappy with you billing. Please send us a DM with your broadband username or mobile number depending which service it's for and I'll make sure we get it sorted. - Adam - Plusnet Sheffield

  • jamierc80 Jamie Clarke (@jamierc80) reported

    @Plusnet impossible to raise a complaint online, only options to call. 10 months and still can’t sort the correct tariff!! 🤬

  • boabsmith45 michael smith (@boabsmith45) reported

    @Plusnet oh , and it’s almost 1 am … internet is 24 hour , life is 24 hour , but customer service is 12 hour ?? …

  • shrew69 no body (@shrew69) reported

    @phoenixbaggie @mikehemm Plusnet offer decent prices but are owned by the devil (BT). Utility Warehouse do good deals but never really show prices. These two have decent support, the rest are much of muchnesses with crap support. If you dont need huge speed go for 36Mbs and save a couple extra quid.

  • ajclarkin Andrew Clarkin (@ajclarkin) reported

    @plusnet Hi. My plusnet mobile consistently fails to make or take calls. They drop after 1 ring or 1-2 secs of call despite good signal. Having to use landlines for most calls now. Can you help please?