Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 02/02/2026 19:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • BrandLinkGolf BRANDLINK GOLF (@BrandLinkGolf) reported

    @jon_newsome @Plusnet I can help you if you need Jon 👍🏻

  • Delilah71847825 Delilah (@Delilah71847825) reported

    @plusnethelp @Plusnet I had the same problem a few weeks ago! It took ages trying to sort it out! Something had been switched that should not have been. 10 points to the guy who got me reconnected - but here I am again, no internet!

  • dw8cp Damien (@dw8cp) reported

    Pretty impressive how dogshit my internet connection can be when my router is in the next room. Plusnet is terrible lmao

  • itsPaulinaIrena Paulina Irena (@itsPaulinaIrena) reported

    Well, @Plusnet @plusnethelp I am still having the exact same issues with the internet… At this point I am actually fed up.

  • itsPaulinaIrena Paulina Irena (@itsPaulinaIrena) reported

    @Plusnet Adam why you being condescending towards a customer? “Few and far apart to be honest” well let me tell you Adam, I run an online business… so these “FEW and FAR APART to be honest” are affecting my business, as I don’t work 9-5. The connection has been slow as per usual.

  • TerminalGuy Terminal Guy (@TerminalGuy) reported

    @bt_uk Hi, my broadband is down, I'm with Plusnet but think BT outages affect my internet. Is there any issues in the NE35 postcode, and if so, an ETA on a fix?

  • ceri_hirst Ceri Hirst (@ceri_hirst) reported

    @PamCrossland Plusnet Customer Services

  • PamCrossland Pam Crossland - Pandemic ISN'T over ⚧ 🧜‍♀️ 🧜‍♂️ (@PamCrossland) reported

    Right, Just signed up for ordinary broadband (not Fibre) on Plusnet. Should start in about two weeks. 18.99 for up to 10MBS with unlimited downloads. After years with talktalk, they couldn't guarantee go below £20 and shell had too many poor reviews.

  • NinaPinOD Nina Purcell (@NinaPinOD) reported

    @Plusnet @SenseiAsad I’m the same Asad. Down for over 24 hours now for me after the same last week. Please can you advise @Plusnet ? I did call but was unable to speak to anyone and the voicemail just continues to say call back tomorrow?

  • RosannaKirby7 Rosanna Kirby (@RosannaKirby7) reported

    @Plusnet help our WiFi isn't working