Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 03/31/2026 08:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • drc1947 David (@drc1947) reported

    @plusnet Day 5 , no e-mails , no practical information , and what know seems to be a daily report , re-tweeting the previous one. I have sympathy with a technical problem , but not with his it's being communicated and managed

  • brucethebruce Part of the Solution. (@brucethebruce) reported

    @HelloFromMarcus @Plusnet I find @ProtonMail to be trouble free.

  • lunarjetman Lunar Jetman (@lunarjetman) reported

    @Plusnet I can log in but get continuous “Fetch” errors so can’t see any emails which means it’s next to useless…

  • Mel78024893 Mel (@Mel78024893) reported

    @Plusnet I’d like to take the offer up of changing both at the same time please. I’d also like to talk to someone about our wifi as it’s always poor - we never get the speeds we’re supposed to and have had it checked a few times but nothing cures it. Username - melaniejwood. Thanks

  • MrKieronTyler Kieron Tyler (@MrKieronTyler) reported

    @Plusnet @EmmaMHolloway How about making your email service work? It's been a failure since at least 7:56am, 10 November. Bland (and inaccurate) PR-style messages are poor (though the corporate way). Please without delay explain exactly what the issue is, and exactly what you are doing to resolve it.

  • drc1947 David (@drc1947) reported

    @Plusnet @PhilipsWriting My e-mail flickered into life for a short period yesterday , but not working today

  • juliehunt1953 julie hunt (@juliehunt1953) reported

    @Plusnet I'm receiving incoming emails but have had had no facility to send emails for 4 days now. This is a great inconvenience. Can you give me any idea of how long the problem might take to be fixed?

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

  • flosby Laurel Cave (@flosby) reported

    I have a John Lewis email account which doesn’t work since @Plusnet broke it. As I live in a rural location with family/friends a fair distance it is quite important to me. Since 10th November (the sad day of my fathers passing on his birthday) it has been broken. I’m not pleased

  • iannevin1 Ian Nevin (@iannevin1) reported from Marlow Bottom, England

    @Plusnet hi my internet keeps on going off after 6 mins..? And has been doing so for 1 hr 30 mins - is there a problem with Plusnet network..?