Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 03/04/2026 01:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • itsadamuk ItsAdam (@itsadamuk) reported

    @Plusnet Imagine telling people to go to X and to DM you for support, only to be given a constant automated response of call us, that's absolutely pathetic.

  • itsamentalist Enter Elementalist (@itsamentalist) reported

    Good job to @Plusnet who rather than reinstate a rolling monthly contract that they cancelled despite multiple requests not to, did in fact cancel it. Then ask for me to take a new contract despite explaining I was waiting for full fiber to be installed thats been delayed!

  • LoonyQuine Terry (@LoonyQuine) reported

    @Plusnet why are you charging me P&P on a router you insisted on sending me even though I told you I already had the same one? You still insisted so please remove this charge! Ridiculous this seems the only way to contact you for help on this

  • lebatman1 Lee Batman (@lebatman1) reported

    @Plusnet hi there any updates regarding outage in treharris area

  • DaveHoppy Dave Hopwood (@DaveHoppy) reported

    @Plusnet I'm trying to return an old Hub but when I go to the create returns label page the Create label button does not work. Thanks for any help.

  • WilsDavid Dave Wilson (@WilsDavid) reported

    @MethodologyUK @Plusnet Keep pushing I had the same problem and eventually got it

  • speirce Sue Peirce (@speirce) reported

    @Plusnet I've an engineer booked sometime this morning to fix the broadband into the house. The text message says I can track this on the Plusnet Member Centre app, but I can't find any such app on the Play Store. Is there any way to check when they might turn up?

  • Colsta89 Colin Hardy (@Colsta89) reported

    @Kevvoo55 @Plusnet ... online within 4 hours, and it still hasn't come back on, I have since paid my bill in full, amd still nothing, all I have is an orange light on the router with no Internet, and earlier I was told systems where down your end... what is going on?!?!?!?

  • itsadamuk ItsAdam (@itsadamuk) reported

    @Plusnet It's not an issue with my devices or network. I'll try calling.

  • KennethBoswel14 Kenneth Boswell (@KennethBoswel14) reported

    Nobody should be using @Plusnet unless they want to give away money for zero service.