Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 02/24/2026 17:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • pinks_tribe Jo 🏳️‍🌈 (@pinks_tribe) reported

    @StacyB1703 @Plusnet Oh no, I feel for you. The weather is grim which doesn't help either, no chance to get out. Fingers crossed they fix it soon, my daughter is trying to do her Uni work too, which is all online.

  • BenjimanLofi Benjiman that guy that makes LoFi (@BenjimanLofi) reported

    Plusnet: we won’t let you down! Also plusnet: gives me 20mbps when promised 80 and my router randomly shutting off

  • Samathy_Barratt Samathy Barratt (@Samathy_Barratt) reported

    I'm tempted to buy another Plusnet Hub One router and stick OpenWRT on it as a second AP for my home network. They're well performing n/ac routers that are only about £10 on Ebay. Shame they look like toys instead of srs bizness networking equipment.

  • zombiegirl3505 Susan Park (@zombiegirl3505) reported

    @Plusnet sucks so much 2 hours without broadband an hour of which I’ve been trying to get someone to answer the bloody phone I am so switching as soon as I can they are a nightmare

  • rustacle Russell Upton (@rustacle) reported

    @Plusnet since you cut off calls after a recorded message and your livechat service is no more, this seems to be the only way of contacting you. So please accept this message as my notice of cancellation.

  • DeborahBrooker1 Deborah Brooker (@DeborahBrooker1) reported

    @Plusnet you need to sort out Internet connection problems or at least respond to people who are contacting you.... All troubleshooting advice followed...

  • iainball Iain Ball (@iainball) reported

    @plusnethelp Why is my Plusnet broadband internet connection always so slow? It just took 23 seconds to load your homepage. This is a long running problem and I really need you to help me fix it.

  • BurgoineLara lara burgoine (@BurgoineLara) reported

    @Plusnet spoke to agent as still not had last bill was told manager would call within 3 days last Thursday- heard nothing! How hard can it be to issue a bill you’ve blocked my account access!! Please contact and sort

  • StacyB1703 Stacy (@StacyB1703) reported

    @Plusnet shockingly bad Internet for the last 24 hours. When is this going to be fixed and when will I get a reply to my message?

  • simongach Simon Gach (@simongach) reported

    I am new customer transferring from PLUSNET. You have somehow messed up my transfer cease line and export number request. Unable to get through to any support, If I get nothing soon I will cancel my order, I am fed up with you already. Plusnet help are still answering calls