Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 03/04/2026 08:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • petehawk Pete Hawkins (@petehawk) reported

    @Plusnet Usually companies do something when they make request in this fashion. So far, nothing heard privately from @Plusnet. Your customer service is beginning to match your broadband service.

  • Littlenic17 Little nic (@Littlenic17) reported

    @Plusnet I need to cancel house move but can't remember my username or password,I phoned up but they can't help me because of this. I phoned in November and regardless of not remembering my details the man I spoke to helped me out

  • southsideraven_ Amy (@southsideraven_) reported

    @Plusnet Do you have an internet outage cause my wifi comes cutting off & on? I’ve do the whole turn off & on

  • vcarroll100 Vicky Carroll (@vcarroll100) reported

    @Plusnet I cancelled my contract with you by telephone on January 31 and was told it would be shut down from 14 days after that. It's still operating and I have received no written communication or a final bill.

  • AliWill35106834 Ali Williams (@AliWill35106834) reported

    @Plusnet my husband and I both have mobile contracts with you. We have had No Service at home off and on for several days now. We cant call you as our phones don’t work. This is the only way to get in touch. What do we do?

  • xMissCharli Charli Whitman (@xMissCharli) reported

    @Plusnet it's not working, just says message can't be sent. Is there an email address I can send to? I'm not waiting on the phone for 15+ mins like yesterday for something that isn't my issue.

  • MJriskman MJ (@MJriskman) reported

    @Plusnet any service outages? Have lost internet here in NG9

  • Mattsmercury7 Matt 🐀 (@Mattsmercury7) reported

    @RJPartington Try Plusnet. My rate went down last time I looked at the options to only £6 per month.

  • chelmerc1 Chels (@chelmerc1) reported

    @TalkTalk hi, I have tried to get through to your contact number but never get anywhere. I have changed my broadband to Plusnet but you are still charging me. How do I stop this?

  • robert_addison Robert Addison (@robert_addison) reported

    @Plusnet Hi there, my totalise email account with you has been hacked so need help to get back in control of my account please?