Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 01/12/2026 12:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Pontarddulais, City and County of Swansea, Wales

The most recent Plusnet outage reports came from the following cities: Pontardawe.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontardawe E-mail
United KingdomSwansea Wi-fi
United KingdomLlanelli Total Blackout
United KingdomPort Talbot Wi-fi
United KingdomSwansea Phone
United KingdomSwansea Internet

Community Discussion

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Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • TheKentishBrum Richard Doherty (@TheKentishBrum) reported from Birmingham, England

    @Plusnet @plusnethelp Only getting 0.41 Mbps download and 0.04 Mbps upload. Any help?

  • Jacquel25894293 Jackie McIntosh (@Jacquel25894293) reported

    @Plusnet been without broadband since Tuesday. Switch over service has been atrocious. Ring helpline you get nowhere and just left in limbo.

  • dutton_craig Dutton (@dutton_craig) reported

    @plusnethelp @Plusnet moved home 2 weeks ago and ever since, my wifi is constantly dropping out. Tried the instructions to change the channels etc but same issue. Terrible service considering I had to pay +£100 to move and your next suggestion was paying for a new router.

  • CookeLouise (((Louise Cooke))) (@CookeLouise) reported

    Just set up my mother’s new #plusnet modem. Easy all working. It was easier to move her to a new supplier @plusnethelp then get a new modem out of @TalkTalk . #talktalk don’t waste money having customer service you see.

  • KellieMaddocks Miss Kellie Marie. (@KellieMaddocks) reported

    @Plusnet your service is shocking. My WiFi has been awful the last 2 weeks. Really slow. Can’t use my phone and have the tv on at the same time because the tv starts pausing and won’t load. If this does not improve I will have to look elsewhere.

  • gotbadger Phil (@gotbadger) reported

    My @Plusnet fault ticket that I've had open since the 12th got automaticlaly closed after no reply... Whats the point with this company? Got another 12 months of this high level of service to look forward to. If anyone has escaped a PN contract before please let me know.

  • Fremsley68 Craig Jordan (@Fremsley68) reported

    @plusnethelp @Plusnet been on the phone for 25 minutes waiting to talk to customer services. How long should I hang on before I give up?

  • Patrici20081908 Patricia (@Patrici20081908) reported

    Plusnet Broadband Im existing customer offered no deals have to leave. Broadband contract ends a April but line rental ends in June both taken out at same time. If I leave April they keep line rental money or I stay and pay broadband full charges for 2mnths or maybe they fine😔🤕

  • Spanton89 Michael Spanton (@Spanton89) reported

    Our broadband was due to be setup on Wednesday with Plusnet. Every day since then we have been told it will be on by midnight. It still isn't. it is apparently a problem with Openreach's system but it is making WFH impossible. Please provide a solution @OpenreachHelp @plusnethelp

  • Isolde1231 Deborah J (@Isolde1231) reported

    @MrsTWymer @virginmedia I confronted my provider with the fact I could go elsewhere and they dropped my bill accordingly. Plusnet via John Lewis/Waitrose. Excellent customer service and good speed in leafy Finstock