Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 11/18/2025 07:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • WillMel04390242 Will Mellor (@WillMel04390242) reported

    @Plusnet WiFi has been off for 14 hours. Great service 👌

  • haveablowtinman Peter Morris (@haveablowtinman) reported

    @Plusnet I did that 3 days ago. Was told there was nothing you could see at your end and it's a @btsport issue. Funny cos when I spoke to BT they said it was a @Plusnet issue. Closer inspection BT discovered it was a known serious incident and said they were working on it.

  • Tom_Blanchard tom (@Tom_Blanchard) reported

    @Plusnet have activated my sim before it even arrived so now I've been thrown off my o2 contract and now I can't use my phone, not even to call the SUPPORT LINES, how do I contact support without a phone??

  • MissyP187 Kirsty Powell (@MissyP187) reported

    @Plusnet I’ve messaged 3 times today regarding yet more issues with our connection which have all not been responded to. We have had months of rubbish service that still isn’t resolved. I am now reporting to OFCOM.

  • Rob_Rolls99 Rob Rolls (@Rob_Rolls99) reported

    @haveablowtinman @Plusnet Yeah I’m having this issue too, can’t log in to BT Sports App on any device connected to WiFi, also can’t even log into MyBT on any device connected to my WiFi

  • JDSuker Jaime Dodd (@JDSuker) reported

    @Plusnet broadband down for 24 hours and been told it may be off until Thursday, who do I contact about recovering the cost of the bolt on I paid for and travel expenses if I have to go in to the office on Monday?

  • Rob_Rolls99 Rob Rolls (@Rob_Rolls99) reported

    @haveablowtinman @btsport @Plusnet Yeah I’m having this issue too, can’t log in to BT Sports App on any device connected to WiFi, also can’t even log into MyBT on any device connected to my WiFi

  • Peachtree_5 PeachTree🍑🌳 (@Peachtree_5) reported

    What a time to live. Internet is as slow as it was in 2006 and YouTube video quality is working out about the same! I gotta say tho I absolutely did NOT miss buffering!! Can't even watch YouTube, Netflix or any streaming service. Thanks @Plusnet for the quality service 👌

  • ChristinaID24 Christina (@ChristinaID24) reported

    @Plusnet my broadband has been down since 23:00 last night. I've tried resetting it and following the troubleshooting guides to no avail. Unfortunately today was the only day I had off to do my online shopping too so I'm a little frustrated.

  • darcy2010_jane Jane (@darcy2010_jane) reported

    @Plusnet please unrestrict my services there is a question still open and I am supposed to be receiving contact from yourselves with regarding ongoing issues. Not happy was assured this wouldn't happen.