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Plusnet

Plusnet outages and service status in Pontarddulais, Wales

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  • Plusnet generated 0 outage signals in the last 24 hours around Pontarddulais, including 0 direct reports.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • swiftysw
    Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • annwylid
    Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • CarlHolding87
    ๐–ข๐–บ๐—‹๐—… ๐–ง๐—ˆ๐—…๐–ฝ๐—‚๐—‡๐—€ (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul ๐Ÿคฃ๐Ÿคฃ its plusnet really but john lewis give far better service ..

  • reedo456
    Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well thereโ€™s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70
    Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames
    kat ๐ŸŠ (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • TheDivineFrog
    Frog Princess ๐Ÿธ (@TheDivineFrog) reported

    @SamiC0hen @Plusnet Oh no Sami, that sounds terrible, was there any minimum term on your rental property? And has your work company given you any indication how long youโ€™ll keep your jobs for? My heart goes out to you, what a big worry ๐Ÿ˜ž

  • peztyke
    peztyke (@peztyke) reported

    @JoshCF_ Just switch if the retention team dont offer new customer price. But bear in mind virgin, brsk and a few other companies require a new drill through in the property because they don't use the same fibre line. Plusnet use the same line and bt so it would just be a ont change.

  • emb99483795194
    em b (@emb99483795194) reported

    @Plusnet we have no had no wifi for two days in the LE10 area. what is going on? everytime we message we get a text that provides differing lengths of how long repairs are going to take. will we get a refund based on the fact we have been two days without sufficient service?

  • ITVRobShelley
    Rob Shelley (@ITVRobShelley) reported

    @Plusnet Hello! Because of your former great service, I called to stay with yourselves not switch to EE. Whilst Tamsin and David who took my call were lovely - and v good at their jobs - sadly the whole call, incl hold time, took just under half an hour - that's bang out of order

  • jasonFr54781642
    Jason F (@jasonFr54781642) reported

    @Plusnet trying to cancel my account as i am leaving and travelling abroad for the rest of this year, was on the phone 14 mins, the que said 20 mins then got cut off, anyone else had an issue. #plusnet

  • Stever_wales
    Steve 'beyond the bounds of respectability' (@Stever_wales) reported

    @Plusnet i am unable to reach you on your number 03301239123 from abroad. all other UK numbers I have called tonight have been fine, so I know its not network issue my side. every one of your social media channels I try to engage with, tells me to call the number. you need to improve your AI BOT responses, or at least get the customers complaint read.

  • annelilort
    Anneli Lort (@annelilort) reported

    @Plusnet I get the same answer from you every time. Youโ€™ve run checks. I shall waste my time and call, but thereโ€™s very obviously something wrong that you canโ€™t fix.

  • leedsbee
    ววqspววl ๐Ÿ‡ฌ๐Ÿ‡งโš›๏ธโšก๏ธ๐Ÿ’ก (@leedsbee) reported

    @Benleo Never been a customer of theirs but Itโ€™s probably a very close tie between them, BT, Three, EE & Plusnet. The needs of the customer are totally irrelevant

  • FlowerP79667758
    Flower Pot (@FlowerP79667758) reported

    @Plusnet Hello, We have contacted Plusnet and Ofcom. As Plusnet is the customer of Open reach it is Plusnet who is responsible for making a complaint to Open -reach. Apparently as our service provider faults should be addressed and rectified in two days. We have already been 8 days without the internet and if Open-reach do not come until next Wednesday that will be two weeks.

  • Steve_Hooker
    SteveHooker (also bluesky) ๐Ÿ‡ช๐Ÿ‡บ๐Ÿ”ถ #FBPE ๐Ÿ’™ #FBPA (@Steve_Hooker) reported

    If you have a problem with the installation done by OpenReach or their contractor. @Plusnet apparently cannot contact anyone on the installation side! So any problem with a Plusnet installation you are screwed.