Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 03/01/2026 22:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Samuttin Sam Utting (@Samuttin) reported

    @Plusnet My Wi-Fi’s gone down. Is there a problem in London?

  • otibfanzine ONE TEAM IN BRISTOL📕⚽️ (@otibfanzine) reported

    @Plusnet going down the mixed marriage advert 🙄

  • xOldmanpete oldman (@xOldmanpete) reported

    @Plusnet It seems like the rubber banding and high ping was down to the 5Ghz channel starting to fail, router has been factory reset, channels split back into two and I can't pick up the 5Ghz channel on any device.

  • Plusnet Plusnet (@Plusnet) reported

    @KirstyYanik Hi Kirsty! Sorry for the delayed response, we're really busy at the moment and taking longer than we'd like to get back to people. You can drop me a DM and I'd be more than happy to help you out if you've not been able to get through. - Curtis, Plusnet Sheffield

  • KaJohnson99 Katherine Johnson (@KaJohnson99) reported

    @Ofcom @Plusnet no broadband for 6 days. Going around in circles due to appalling customer service 🤬🤬

  • jaqclems Clementson's #FBPE (@jaqclems) reported

    @TheMunchbear @catherinemginn @VodafoneUK I use Plusnet, uk call centre and excellent service anytime I’ve had to contact them.

  • JamesHe44852627 James Henry (@JamesHe44852627) reported

    @Plusnet my Hub One router has lost network time. Logs show NTP failing and its got the wrong time. Can you help fix it please? My Cctv box takes time from my router so it's playing havoc with that.

  • RidingTheFlow Igor (@RidingTheFlow) reported

    @CharlieBeatnik Sounds like you are not through L1 support yet - I feel your pain. Its clearly on plusnet at this point. And "no means of contacting openreach" is obvious bs attempt to bounce ticket, as plusnet *is* a customer of openreach LLU

  • Lesso38013409 The Lesso (@Lesso38013409) reported

    @OldGrumpyswife @TattyOne Hi Julie. Phone's suddenly working. Don't know how long it'll last.Internet keeps dropping out.Been through all the trouble shooting with Plusnet. They've run out of ideas.xx

  • hannan_beard Oliver Hannan (@hannan_beard) reported

    @CharlieBeatnik @OpenreachHelp @Plusnet FFS man. Only reason I've stayed with my provider despite costs🚀🚀 is I can't face this type of Byzantine problem maze