Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 03/24/2026 17:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • yanpotatoqueen_ potato queen🥔 (@yanpotatoqueen_) reported

    @Plusnet not to be a pain but i work from home where my calls are done over the Internet, i call people to check on them + help with calling ambulances, i NEED stable wifi can i have an update + engineer appointment

  • yanpotatoqueen_ potato queen🥔 (@yanpotatoqueen_) reported

    @Plusnet I understand you're busy but my router keeps turning off / having issues, one was sent out 1st but hasn't arrived. please can i have an update on this as i work from home

  • Catheri75527096 Catherine Farmer (@Catheri75527096) reported

    @Plusnet broadband very very slow. It's a few days until my daughters exams. Any ideas?

  • NecroG4ming NecroGaming (@NecroG4ming) reported

    @ItsMadJohn @Hyperoptic @HyperopticCS Can't catch a break mate. I'm moving over to Plusnet on 23rd. Ain't gonna fix the problem I've had for 6 years though as its still BT's infastructre :(

  • didi_girl8 Julie Shorten (@didi_girl8) reported

    @plusnet i agreed to paying £23.99 per month but after having so much trouble getting an engineer to install my broadband due to 3 mistakes in booking your end, i am being charged £28.02. Why?? This is not the package i opted for?

  • Russ_henry Russ Henry (@Russ_henry) reported

    @Plusnet I took out an 18mth £22.99 contract in March with a £70 gift card. 1st you overcharge me and now you tell me you have no record of the gift card being applicable. Shocking service !!

  • oldmidlander Lord me of Lestervostock (@oldmidlander) reported

    Can’t believe how @Plusnet are so inflexible when it comes to customer mistakes when switching contracts

  • ferretandbird Chris Leppard 🌻 (@ferretandbird) reported

    @Plusnet been having connection issues and timeouts for around 24 hrs now. Any problems in the Haywards Heath area?

  • Einnod25 Donnie (@Einnod25) reported

    @Plusnet absolutely shocking and disgusting customer service received. I’ve just spoken with one of your advisors “Ray from Sheffield”after having no internet for almost 24 hours. He was completely rude and unhelpful and refused to send an engineer to look into the problem.

  • ander_lew Lewis (@ander_lew) reported

    Hey @Plusnet is everything OK? my internet is down and we can't sign into our router.