Plusnet

Plusnet Outage Report in Pontarddulais, City and County of Swansea, Wales

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontarddulais, City and County of Swansea, Wales 01/01/2026 23:40

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Pontarddulais, City and County of Swansea, Wales

The most recent Plusnet outage reports came from the following cities: Pontardawe.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontardawe E-mail
United KingdomSwansea Wi-fi
United KingdomLlanelli Total Blackout
United KingdomPort Talbot Wi-fi
United KingdomSwansea Phone
United KingdomSwansea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • coolkitten29 AMES 💙 (@coolkitten29) reported

    @plusnethelp Also your live chat seems available for NEW customer sales but stuff existing ones....... not a clever move Plusnet. Live chat should be accessible for everyone.

  • HonourJan Jan Honour (@HonourJan) reported

    @MarcAllera I am being ignored as the BT staff who answered my query, sent to you, are unable to help as I am a Plusnet customer - are you not CEO of both BT and Plusnet?

  • l44ryc L C (@l44ryc) reported

    @Plusnet the irony of saying you're straight taking. Shambolic customer service from the start and I haven't even gone live with my service yet. Expect this to be cancelled!

  • Alix_alix_alix_ Al (@Alix_alix_alix_) reported

    @Plusnet Internet is down and we've been told 3+ days for an engineer, no follow up emails from phone call nothing confirmed in writing. Three adults who cannot work from home - please tell us why we should keep paying our bill????

  • TrenchTrotter Tim Thurlow (@TrenchTrotter) reported

    @Pepper2Pepsi I ditched plusnet awhile ago. Always had outages sometimes 24 hours and never offered compensation.

  • jamesfrhodes James Rhodes (@jamesfrhodes) reported

    @Plusnet @plusnethelp our internet has been very intermittent over the last few days - we’ve reset the box a few times which has got it working again, but could do with some support to fixing the problem in the long-term, particularly now both working from home! #help

  • LolaSunnybutter Lola Sunnybutter ❤️ (@LolaSunnybutter) reported

    Solution has been found to the whole @SkyUK internet hell... Go to @Plusnet

  • Pepper2Pepsi Stephen Pepper (@Pepper2Pepsi) reported

    @plusnethelp @plusnet @DailyMailUK absolutely shocking service from Plusnet will not allow me to order new SIM card on behalf of my vulnerable 92 year old deaf father. Nor will they allow me to make a complaint!! Avoid.

  • wildlime Brendan (@wildlime) reported

    @Todoleo @Ricker666 @journeydan Plusnet (Soon to be switched off) 80mbs down and 20mbps £26 a month. Three 5G Broadband 1.1gbps down and 100mbps up £13 a month.

  • l44ryc L C (@l44ryc) reported

    @Plusnet can't even raise a complaint properly as once I cancel, you delete the ticket and don't pass my complaint to the complaints team... Pointless and **** service