Plusnet

Plusnet Outage Report in Newtownabbey, Northern Ireland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newtownabbey, Northern Ireland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newtownabbey, Northern Ireland 03/26/2026 19:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newtownabbey, Northern Ireland

Latest outage, problems and issue reports in Newtownabbey and nearby locations:

  • itconor itconor (@itconor) reported from Comber, Northern Ireland

    @internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @Paul__Buckle @DannyCowanVO @bt_uk @Plusnet I've been with Plusnet for several years now too, never had an issue (touch wood)... only issue was @BTCare refusing to believe that I had actually left them, and sending me emails threatening to cut me off, and telling me I owed them money for a service I was no longer getting.

  • nigelivy Nigel Ivy (@nigelivy) reported from Belfast, Northern Ireland

    @jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.

  • cattt82 Cat Taylor (@cattt82) reported from Jordanstown, Northern Ireland

    @nornirishfella Plusnet are woeful. My mum was with them until a few months ago, hated her WiFi. We were with sky but we maxed out at 35-40 most of the time, nothing they could do to make it faster. But only got Virgin in when we upgraded to a 65” TV & buffering became an issue.

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @DannyCowanVO @Paul__Buckle @bt_uk @Plusnet @BTCare My advice... as soon as you leave BT, cancel your direct debit.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Jenbeam28 Jennifer Mainwaring (@Jenbeam28) reported

    @Plusnet Your customer service is the worst experience in the world! Be told one thing and then different by another agent!! The team leader we spoke to was no better, terrible attitude!

  • x__teekay__x ♡☆T E E - K A Y☆♡ (@x__teekay__x) reported

    @Plusnet Hey. I'm currently getting 5mb download. I have been having trouble with speeds off and on for roughly the last 2 months. Could someone look into this please? Thanks :)

  • Strop Stephen, of Strop 🇺🇦 (@Strop) reported

    I seem to be having issues with broadband in DE21 7ST @Plusnet are you aware?

  • Strop Stephen, of Strop 🇺🇦 (@Strop) reported

    Ah it appears that if you change your @Plusnet website login password, you also need to update your router or it will, at some point in the future, check it and drop the connection, apparently randomly

  • byebyeclouds Paul Davies (@byebyeclouds) reported

    @Plusnet I was supposed to be connected Monday that didn’t happen then you changed my number then you changed it back but I still have no idea when I’m going live - your service is just awful - no internet now for 5 days and no idea when,if ever, it’s happening

  • burrowfield1974 Marc (@burrowfield1974) reported

    @Plusnet I'm having difficulty sending a complaint. It says I have 4 open questions already. I've absolutely no idea what its talking about! Please advise.

  • caldyr99 Martin Frowd (@caldyr99) reported

    Hi @Plusnet is there a known problem in the Chatham ME4 area? Internet was working fine all day but suddenly went down about 6pm.

  • MagnusCarter1 Magnus Carter (@MagnusCarter1) reported

    Dreadful customer service PlusNet. Long term customer, moving house, they’ve cut us off at old house despite being told of delayed move, now cut off in new house and closed account for no known reason. Now date for reconnect means almost 3 wks off internet. #plusnet #badservice

  • Amiemaz Amie Massarella (@Amiemaz) reported

    @Plusnet we have been without broadband for 6 days now without any timescale of resolution. You say this is a BT OpenReach issue but none of our neighbours are affected. Award winning service - I think not!

  • photomcbeth C McBeath (@photomcbeth) reported

    @Plusnet can you help please? I seem to have gone through in one day the amount of data I would normally use in a month. I tried calling helpline but can't.