Plusnet

Plusnet Outage Report in Newtownabbey, Northern Ireland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newtownabbey, Northern Ireland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newtownabbey, Northern Ireland 03/12/2026 11:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newtownabbey, Northern Ireland

Latest outage, problems and issue reports in Newtownabbey and nearby locations:

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @DannyCowanVO @Paul__Buckle @bt_uk @Plusnet @BTCare My advice... as soon as you leave BT, cancel your direct debit.

  • cattt82 Cat Taylor (@cattt82) reported from Jordanstown, Northern Ireland

    @nornirishfella Plusnet are woeful. My mum was with them until a few months ago, hated her WiFi. We were with sky but we maxed out at 35-40 most of the time, nothing they could do to make it faster. But only got Virgin in when we upgraded to a 65” TV & buffering became an issue.

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @Paul__Buckle @DannyCowanVO @bt_uk @Plusnet I've been with Plusnet for several years now too, never had an issue (touch wood)... only issue was @BTCare refusing to believe that I had actually left them, and sending me emails threatening to cut me off, and telling me I owed them money for a service I was no longer getting.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Smitchalot Sarah Mitchell (@Smitchalot) reported

    @Plusnet @plusnethelp I remember even having the conversation last year about youctrying to put my bill up for less service and the person I spoke to confirmed it’s £24.99 a month going forward.

  • edfoggin_ed Ed (@edfoggin_ed) reported

    @Plusnet hi I wish to cancel my mobile contract but I’m not going to another provider - how do I cancel without ringing you

  • JopheUrn Jo Fearn (@JopheUrn) reported

    @Plusnet I have incredibly slow, or no, WiFi /broadband, which has been continuing for several days. Cannot even open pages, or else they take several minutes. URGENT investigation needed. Phone no. 01179467002. I don't have a land-line phone, my mobile is 07481907244 J.Fearn

  • TedUrchin Ted Smith #FBPE #FBPPR #FBPA #RejoinEU 3.5% 🇪🇺 (@TedUrchin) reported

    @Plusnet I was with Plusnet for years. Great service. Then they changed and seemed more interested in new customers than existing. Oh, it also took much longer to get through to them, even before the pandemic. Needless to say, I’m no longer with them.

  • KarenSethuraman Rev Karen Sethuraman (@KarenSethuraman) reported

    Dear @Plusnet Now day 3 re family mobiles not being able to ring/text. Told.. 1. Switch phone on/off 2. Check with neighbours who might have EE?!… really? 3. Told they don’t see ‘it as broken’ 4. Then told there was a prob and engineers sent?! Awful customer service @Ofcom

  • atc_ldn AC (@atc_ldn) reported

    . @plusnet wife in hospital with critically ill 1 year old. Need to increase data from 4gb to 20-30gb immediately. Your adviser was useless offering 2gb or 4gb bolt on. Really poor experience. You didn't do me or you proud today. You just lost a customer. #WellDoYouProudNOT

  • KarenSethuraman Rev Karen Sethuraman (@KarenSethuraman) reported

    Dear @Plusnet Into our 2nd day and our family STILL can’t make phone calls/text from our mobiles We were told yesterday to switch mobile on/off and remove sim .. it did not work Now told 24-48hours?! Terrible customer service.

  • KarenSethuraman Rev Karen Sethuraman (@KarenSethuraman) reported

    @Plusnet He’s been in touch.. was told to switch phone on and off .. then told to re contact on Sunday?!? We are exhausted by this. We got the PAC code .. we will be moving networks. @Plusnet is the worse network we’ve ever been part off

  • Hayleybxoxo HB🤷🏼‍♀️ (@Hayleybxoxo) reported

    @Plusnet @Plusnet contacted every social media platform. 3 failed manager call backs a vile customer service and yous are refusing to even work my complaint. Send me my final response letter so I can approach the ombudsman!!!!!

  • DonnaC08 Donna (@DonnaC08) reported

    @Plusnet Someone, somewhere was aware of this issue days ago though - its taken me having to call daily to get to this point!