Plusnet

Plusnet Outage Report in Newtownabbey, Northern Ireland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newtownabbey, Northern Ireland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newtownabbey, Northern Ireland 02/05/2026 15:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newtownabbey, Northern Ireland

Latest outage, problems and issue reports in Newtownabbey and nearby locations:

  • nigelivy Nigel Ivy (@nigelivy) reported from Belfast, Northern Ireland

    @jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.

  • ThinkingBlue Zos (@ThinkingBlue) reported from Antrim and Newtownabbey, Northern Ireland

    @Plusnet I don't know how many more calls I can make that go unanswered. How many more times in a day my router needs reset. I'm paying for internet that doesn't work nor help that never comes

  • itconor itconor (@itconor) reported from Comber, Northern Ireland

    @internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @Paul__Buckle @DannyCowanVO @bt_uk @Plusnet I've been with Plusnet for several years now too, never had an issue (touch wood)... only issue was @BTCare refusing to believe that I had actually left them, and sending me emails threatening to cut me off, and telling me I owed them money for a service I was no longer getting.

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @DannyCowanVO @Paul__Buckle @bt_uk @Plusnet @BTCare My advice... as soon as you leave BT, cancel your direct debit.

  • cattt82 Cat Taylor (@cattt82) reported from Jordanstown, Northern Ireland

    @nornirishfella Plusnet are woeful. My mum was with them until a few months ago, hated her WiFi. We were with sky but we maxed out at 35-40 most of the time, nothing they could do to make it faster. But only got Virgin in when we upgraded to a 65” TV & buffering became an issue.

  • internetsense Philip I Wilson (@internetsense) reported from Belfast, Northern Ireland

    @Back_Two_Mee @Complyorcry Sounds wild. I go low low on all these things. Cancel ❌ them, move them. Talktalk or Plusnet (Plusnet is BT) use Now tv rather than Sky Sports etc etc

  • gemmacaddell86 Gem (@gemmacaddell86) reported from Castlereagh, Northern Ireland

    Saturday night to enjoy tv with willow not here and plusnet not working, awesome

  • PatrickMBelfast Patrick (@PatrickMBelfast) reported from Belfast, Northern Ireland

    @Plusnet Hi. I seem to be having more and more problems connecting to my Wi-Fi in the Attic. Is there something you or I can do to improve my signal up there? I keep hearing about Wi-Fi extenders. Can you provide me with one?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Decwallace1991 EVIL SCOTSMIN (@Decwallace1991) reported

    @joefw02 @plusnethelp @DayZ Just switched to Plusnet and having same issue, did you fix it or have to move to a different ISP?

  • Mac_lee1 Lee Mac ⚠️ (@Mac_lee1) reported

    @Plusnet really are a sack of **** company, aren't they. Imagine not letting you change a direct debit date, but will let you change a billing date? Which is a 'give or take' 5-7 days chance of a direct debit after that. Like, what? Backwards. That's what.

  • Marc_Also Marc. (@Marc_Also) reported

    @RobNoLastName @EE @Plusnet Mobile prices have fallen through the floor, and you were stuck on 22 years of sitting on their laurels when you kept paying My neighbour pays 60 a month for basic broadband for the same reason. Had it for 15 years and never rang in And if you're SIM free its even cheaper.

  • pcnotchtree Patrick C Notchtree (@pcnotchtree) reported

    @Plusnet Thank you. My firewall setting is 'Off' so I guess port 25 is open. I was trying to use a bit of software which didn't seem to work, and the notes said it sometimes won't if the ISP blocks port 25. Doesn't seem top be the problem though.

  • topcat_2006 Tramline TEC (@topcat_2006) reported

    @Plusnet your customer service is atrocious. You give me false information, you hang up on me, you keep sticking me on hold and on top of that you want to charge me huge cancellation fees when your service will not do what we want it to! Absolutely appalling.

  • kelly_tengi Kelly (@kelly_tengi) reported

    @Plusnet Yeah that's indoors, ground floor. This morning a call went straight to voicemail when I was in the bedroom, 1st floor, so no signal at all at times. If I disable the EE sim, I'm getting 4G+ full reception on Giffgaff. Reception is better on the street, but not great.

  • kelly_tengi Kelly (@kelly_tengi) reported

    @Plusnet They reckon a new mast at Fairlawns up the road came online in late 2020 and it changed from 1 bar with dropouts to full signal.

  • Plusnet Plusnet (@Plusnet) reported

    @pcnotchtree No worries Patrick, while I'm glad we were able to eliminate that as a cause of the issue; I'm sorry that you're still having issues with your software, I hope you manage to locate the cause so can use it. Is there anything else I can help with today? -Tony Plusnet Sheffield

  • Fiddler1970 Mark Findlay (@Fiddler1970) reported

    @itvMLshow i left plusnet in October 2021, they owe me £200. I keep contacting them, they promise me a cheque, it never arrives. What do you advise. Must havexrung them over 10 times, have email confirming money owed.

  • AustroHungar Harry👑Houdini #GTTO🇪🇺🧡FBPE🎶 ⛓️🔗LUFC (@AustroHungar) reported

    @JaneMichael62 @Cheeseo76847269 @Fairy__Woodland I find sim free contracts better, as you said by your phone outright. All these deals on TV, e.g 100gb for £20 a month, who the fxxk uses 100gb? I'm with Plusnet who are part of BT and use EE which is the biggest network. £8 a month for 15gb, I don't even use 1gb as most is WiFi.