Plusnet

Plusnet Outage Report in Newtownabbey, Northern Ireland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newtownabbey, Northern Ireland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newtownabbey, Northern Ireland 12/01/2025 12:05

December 01: Problems at Plusnet

Plusnet is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newtownabbey, Northern Ireland

Latest outage, problems and issue reports in Newtownabbey and nearby locations:

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @DannyCowanVO @Paul__Buckle @bt_uk @Plusnet @BTCare My advice... as soon as you leave BT, cancel your direct debit.

  • cattt82 Cat Taylor (@cattt82) reported from Jordanstown, Northern Ireland

    @nornirishfella Plusnet are woeful. My mum was with them until a few months ago, hated her WiFi. We were with sky but we maxed out at 35-40 most of the time, nothing they could do to make it faster. But only got Virgin in when we upgraded to a 65” TV & buffering became an issue.

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @Paul__Buckle @DannyCowanVO @bt_uk @Plusnet I've been with Plusnet for several years now too, never had an issue (touch wood)... only issue was @BTCare refusing to believe that I had actually left them, and sending me emails threatening to cut me off, and telling me I owed them money for a service I was no longer getting.

  • nigelivy Nigel Ivy (@nigelivy) reported from Belfast, Northern Ireland

    @jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.

  • itconor itconor (@itconor) reported from Comber, Northern Ireland

    @internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Plusnet Plusnet (@Plusnet) reported

    @FionaGowenlock That's not great news Fiona, though I'm glad to hear we were able to get an engineer for this week. There is something I might be able to do from our end which could help you out sooner. -Tony Plusnet Sheffield

  • MissMaryCL Mary (@MissMaryCL) reported

    Hello @Plusnet - I'm a new customer (not quite connected yet) and I seem to no longer be able to quickly leave a message for you on my account without having to call you. I would appreciate being able to DM so you can pass on a message to customer service to add to my account?

  • memolek77 Alisa Ardini (@memolek77) reported

    @Plusnet help! We have no internet. Tried to restart the router but it made no difference.

  • Plusnet Plusnet (@Plusnet) reported

    @tearsofpearls Fixed term just means you've agreed to use the service for a set amount of time, which you have done. - Curtis, Plusnet Sheffield

  • BreezePreston Preston Breezers (@BreezePreston) reported

    @Plusnet is there a problem with broadband in Preston ? My router keeps going off. It’s the 3rd router I’ve had. Connection is really patchy nowadays. Please advise, thank you

  • shrew69 no body (@shrew69) reported

    @nikkiwba It is a standard product now called SoGea, Broadband needs a phone line (unless full fibre) but this product doesnt actually activate the number part. All providers should do this product. Plusnet do the best deals and have decent customer service even though they are BT!!!

  • KireeP24 OGKP24 (@KireeP24) reported

    Why do @Plusnet make it so hard to contact them on their website? Another day another issue. Ridiculous.

  • CzarPup PupWolf - Czar // Commissions Open! (@CzarPup) reported

    @Plusnet Just been plunged into a blackout in the West Midlands; Cannot reconnect to broadband on my router and It keeps flashing the broadband light on my router

  • dollypeg75 elle (@dollypeg75) reported

    @MoneySavingExp Contacted @plusnet today to query my bill. Didn't have to wait long on the phone. It was great to speak to a real friendly person who sorted my problem straight away. I was due a refund no quibble completed straight away. Fab experience.

  • somnomna Ally S (@somnomna) reported

    @Plusnet THE WORST MOBILE NETWORK SO FAR, EVEN WORSE THAN o2! Why wont you cancel my account? Why after 3 months of cancelling and i still getting bills! #Useless