Plusnet

Plusnet Outage Report in Newtownabbey, Northern Ireland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newtownabbey, Northern Ireland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newtownabbey, Northern Ireland 03/19/2026 02:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newtownabbey, Northern Ireland

Latest outage, problems and issue reports in Newtownabbey and nearby locations:

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @Paul__Buckle @DannyCowanVO @bt_uk @Plusnet I've been with Plusnet for several years now too, never had an issue (touch wood)... only issue was @BTCare refusing to believe that I had actually left them, and sending me emails threatening to cut me off, and telling me I owed them money for a service I was no longer getting.

  • itconor itconor (@itconor) reported from Comber, Northern Ireland

    @internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc

  • ThinkingBlue Zos (@ThinkingBlue) reported from Antrim and Newtownabbey, Northern Ireland

    @Plusnet I don't know how many more calls I can make that go unanswered. How many more times in a day my router needs reset. I'm paying for internet that doesn't work nor help that never comes

  • gemmacaddell86 Gem (@gemmacaddell86) reported from Castlereagh, Northern Ireland

    Saturday night to enjoy tv with willow not here and plusnet not working, awesome

  • cattt82 Cat Taylor (@cattt82) reported from Jordanstown, Northern Ireland

    @nornirishfella Plusnet are woeful. My mum was with them until a few months ago, hated her WiFi. We were with sky but we maxed out at 35-40 most of the time, nothing they could do to make it faster. But only got Virgin in when we upgraded to a 65” TV & buffering became an issue.

  • nigelivy Nigel Ivy (@nigelivy) reported from Belfast, Northern Ireland

    @jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @DannyCowanVO @Paul__Buckle @bt_uk @Plusnet @BTCare My advice... as soon as you leave BT, cancel your direct debit.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • BeTheBest_Chris Chris Walker (@BeTheBest_Chris) reported

    @plusnethelp @Plusnet You’ve had 42 days since our first complaint. Can you please fix our internet before the 25th so we can see family on video on Christmas Day. Please call me on 07421 319937 and let me know when you’re going to fix this.

  • Simon_Kenyon Simon Kenyon (@Simon_Kenyon) reported

    Disappointed with @Plusnet for not resolving my broadband issues and for not acknowledging any tweets to them either. @plusnethelp

  • I_am_the_Paulus Paul (@I_am_the_Paulus) reported

    Has Plusnet broadband gone down? #MUNLEE

  • paulvgreenall Cllr. Paul V. Greenall 🐾 (@paulvgreenall) reported

    Dear @Plusnet @plusnethelp the quality of the service you are providing me is dreadful. I want you to end the service to my home!

  • JMarrowLondon John Marrow (@JMarrowLondon) reported

    @Littlelucyd @Plusnet Found John Lewis broadband brilliant. All the benefits of Plusnet network and service with John Lewis customer service!

  • ralphaverbuch ralphaverbuch (@ralphaverbuch) reported

    @plusnethelp After being on hold for 37 minutes on my mobile, talk to tech support who send me to a closed 'provisioning' service which auto ends the call. Problem still unresolved. Terrible, terrible #customerservice. I expect better. Meanwhile elderly parents cut off. @Plusnet

  • BeTheBest_Chris Chris Walker (@BeTheBest_Chris) reported

    @MartinSLewis What are our rights to cancel a contract with @Plusnet @plusnethelp if the internet has not worked for two months and they’ve no fixed it for 42 days since the first complaint?

  • snavEwerdnA Andrew Evans (@snavEwerdnA) reported

    Second successive Sunday with barely any internet. Over an hour of outages in the last three while trying to do my job. "Engineer" visit tomorrow, 11 days after fault first reported. "Award-winning customer service", @Plusnet @plusnethelp?

  • _Marc_74 Marc (@_Marc_74) reported

    @plusnethelp i have had no support for 3 days. internet was fine and then asked if i wanted to upgrade. i did to then be given 60% lower speeds. so low i couldnt even do a zoom call. why can i get no support ? @Plusnet #plusnethelp

  • mattfanify Bruce_0539 (@mattfanify) reported

    @Plusnet Hi when are you guys going to be fixing the internet up in shetland? we've been experiencing issues for 2 days now