Plusnet

Plusnet Outage Report in Newtownabbey, Northern Ireland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newtownabbey, Northern Ireland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newtownabbey, Northern Ireland 02/10/2026 02:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newtownabbey, Northern Ireland

Latest outage, problems and issue reports in Newtownabbey and nearby locations:

  • nigelivy Nigel Ivy (@nigelivy) reported from Belfast, Northern Ireland

    @jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.

  • itconor itconor (@itconor) reported from Comber, Northern Ireland

    @internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @DannyCowanVO @Paul__Buckle @bt_uk @Plusnet @BTCare My advice... as soon as you leave BT, cancel your direct debit.

  • cattt82 Cat Taylor (@cattt82) reported from Jordanstown, Northern Ireland

    @nornirishfella Plusnet are woeful. My mum was with them until a few months ago, hated her WiFi. We were with sky but we maxed out at 35-40 most of the time, nothing they could do to make it faster. But only got Virgin in when we upgraded to a 65” TV & buffering became an issue.

  • ThinkingBlue Zos (@ThinkingBlue) reported from Antrim and Newtownabbey, Northern Ireland

    @Plusnet I don't know how many more calls I can make that go unanswered. How many more times in a day my router needs reset. I'm paying for internet that doesn't work nor help that never comes

  • PaulReid74 Paul Reid (@PaulReid74) reported from Dundonald, Northern Ireland

    @Paul__Buckle @DannyCowanVO @bt_uk @Plusnet I've been with Plusnet for several years now too, never had an issue (touch wood)... only issue was @BTCare refusing to believe that I had actually left them, and sending me emails threatening to cut me off, and telling me I owed them money for a service I was no longer getting.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • baldbookgeek William James (@baldbookgeek) reported

    @Plusnet my internet is running so slow hasn’t been right since it want off at random a few days ago

  • BuryCasual87 Mike P (@BuryCasual87) reported from Plymouth, England

    Any news yet @Plusnet because your service is becoming embarrassing now and your customer care is pathetic. Is anyone gonna reply????

  • MEG20050112 MEG20050112 (@MEG20050112) reported

    @Plusnet No internet Fri. Experienced your customer service.Your bot saidwill get back in 20 minutes-was 6 hours. Called-impossible. Asked for advisor-3 hours later get call-hangup in 1 ring. The only thing you advertise is cust. service-very exp. Why should I stay?

  • nihan_gln Nihan (@nihan_gln) reported

    @Plusnet No internet service since yesterday morning! More than 28h! Customer service doesn’t pick up phones, total silence instead! This is unacceptable!

  • SunsetRainbow Sarah (@SunsetRainbow) reported

    @Plusnet no Internet on and off since yesterday. Please someone tell me why I pay to have such poor Internet 😔

  • midslibrarian Midlands Librarian (@midslibrarian) reported

    @Plusnet 24 hours still no internet. Already have a day of work to make up over my weekend, still can’t do it, and no mobile signal in my house unless I hang upside down from a light fitting - any chance you will admit there is a problem yet?

  • blanch101 Blanch (@blanch101) reported

    @Plusnet can you tell me how I’m supposed to Trouble shoot without a landline as there’s no option on your website. Also the phone lines are closed. I’ve reset already but nothing is working still got a flashing b on the router

  • sparkslabs_com Michael «*» (@sparkslabs_com) reported

    . @Plusnet My phoneline and broadband have been taken down this morning without any notice for what appears to be pre-planned work - out phone mast has been taken down. Why haven't you notified me of this in advance, and when is it going to be fixed?

  • lewisgault891 Lewis Gault (@lewisgault891) reported

    @Plusnet hi I am having issues for the third time my hub is flashing orange can I get some help

  • cassans Cassandra (@cassans) reported

    @plusnet now in day two of no internet since it went down on Friday morning. Seems to be a national issue but only messages I'm seeing are claiming it is resolved. #plusnet