Plusnet

Plusnet Outage Report in Leatherhead, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Leatherhead, Surrey, England 04/24/2025 20:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, Croydon, Streatham, Balham, Earlsfield, Southwark, Mitcham, Feltham, Guildford, Leatherhead, Dorking and Wandsworth.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomStreatham Internet
United KingdomLondon Internet

Community Discussion

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Plusnet Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • gordyfraser Gordon Fraser (@gordyfraser) reported

    @OpenreachHelp Are you nuts and just completely ignore the facts that I have given you! It may have been booked by my service provider but I have automated voicemails from Openreach and texts that state that they will be attending on the specified date. Not from Plusnet but from Openreach

  • rosysparkles Sparkles Books 📚 (@rosysparkles) reported

    @PrettyPPD @Plusnet **** up over and over and over again too 👌🏻

  • sunflowrrbinnie cait✨✨ (@sunflowrrbinnie) reported

    why is plusnet wifi so crap? they say to upgrade your deal yet give you no upgrade options. i cant even watch a youtube video in 240p without it buffering. unbelievably bad when we can finally look at a different contract will NOT be with plusnet anymore😡 @plusnethelp

  • MorrighanCorbel Morrighan Corbel (@MorrighanCorbel) reported

    @BronteSchiltz We're with Plusnet and we've had very few issues! When our internet speed went down because of line issues they sent a repairman out as soon as they could and he was brilliant and even gave us a heads up that fibre was going to be in our area really soon. Highly recommend.

  • paradhise wendy smith (@paradhise) reported

    @NiceConvos Try plusnet. Fantastic service, half the price of bt and Virgin.

  • JKav87 Jordan Kavanagh (@JKav87) reported

    Super rich for PlusNet to keep hitting me with retargeting ads when a) I’ve been Googling why my internet speed is slow and b) I’m already a customer

  • TamsinSandy Tamsin Sandy (@TamsinSandy) reported

    @Plusnet @plusnethelp rebook an engineer for me right then. I'm not thinking, had i not complained officially I would not have even been informed of my engineer cancelling! It was still within my window so not a time issue. I am astounded by the service being offered ... pt 7

  • TamsinSandy Tamsin Sandy (@TamsinSandy) reported

    @plusnethelp @Plusnet I received a call yesterday after submitting an official complaint and was told he would be personally helping resolve this. Today I get a call from him explaining my engineer had cancelled after I waited 4 hours, and couldn't tell me why and couldn't.. pt 5

  • tracebicyturner Tracy Antonio MIAB cert.acc. (@tracebicyturner) reported

    @EE Hi. I’m with @Plusnet but they use your signal.

  • TamsinSandy Tamsin Sandy (@TamsinSandy) reported

    @plusnethelp @Plusnet mins before arrival but I know most of them don't'. So I have to sit and hope they will come in the 5 hour window given, not optimistic as if I know anything from plusnet it is that they are unreliable, not willing to help and won't keep you updated.. pt 4