Plusnet Outage Report in Leatherhead, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (69%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (4%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Southwark, Croydon, Woking, Warlingham, Epsom and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Southwark |
Internet | |
| Croydon |
Internet | |
| Southwark |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Austin Foote
(@BostFoote) reported
@Plusnet my internet has gone down over night. You have a problem in ng11 area. Any idea when it will be fixed please.
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Clementson's #FBPE
(@jaqclems) reported
@TheMunchbear @catherinemginn @VodafoneUK I use Plusnet, uk call centre and excellent service anytime I’ve had to contact them.
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Jennifer Owen
(@JenniferOwen) reported
@Plusnet our WiFi won't allow video calls on WhatsApp. Just suddenly stopped working and isn't working on either of our phones (android and apple). Says it's the WiFi and not the phones on the error message. Any idea how to fix it?
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Mason
(@MasonZX10) reported
@Plusnet Took you 5 days to reply to my tweet and then 2 weeks later you still haven't responded to my DM. Disgusting service, so glad I chose to stay with my current provider. You owe me £25 and I want it back.
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Hicham Seghrouchni 💚🇲🇦🇵🇸🇦🇷
(@Katneom1) reported
@JenniferOwen @Plusnet I think it's down worldwide, same here in Morocco and people from other countries have the same problem..
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Traci 💙🕉📚☀️🌎😷
(@TraciC79) reported
@BridgeeCee @Plusnet Come on @Plusnet Surely this is not the kind of service you strive to provide. Customers deserve better when they pay for a service.
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Aaron Dooler
(@AaronDooler) reported
@Plusnet looking for some help regarding my home internet, slow connection speeds and internet keeps disconnecting (hub is on but has started to loose internet connection)
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TooOldforthis chess thing
(@ChessThing) reported
@plusnet I’ve had no broadband internet since early Friday morning! Nothing! Nada! Nothing from your ‘Award Winning’ customer service team!! By any measure this is appalling. I want compensation! 5 days and having to spend money on more data on my mobile phone! Do not ignore me!
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GLR
(@glreeves60) reported
@Plusnet My mother-in-law hasn't yet received her new router. She is new to Plusnet and her switchover date is this Friday. Can you help please?
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鬼萃香 OniSuika || Commissions Open
(@OniSuika) reported
@Plusnet My contract is out in 2 months, I've been warned without it my bill will double, the email offering me to renew gives a dead link, the site offers no clear way for me to renew or upgrade my package and frankly the speeds have been abysmal. Where can I cancel everything?