Plusnet Outage Report in Leatherhead, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Plusnet outage reports came from the following cities: Westhumble, London, Southwark, Croydon, Hounslow, Hampton, Walton-on-Thames, Reigate and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Westhumble |
TV | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Leah Marie
(@LeahButterflies) reported
@Plusnet I rarely have signal to recieve calls in my home on my mobile. I can often make calls. Is this an issue that is going to be ongoing?
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Shan
(@Shan_nav) reported
@Plusnet so far no luck ! call agin to ask for an update… an engineer booked to bless the line tomorrow. almost 4 days wasted on this entertainment.. if this line not upon running by tomorrow 13:00. I would love to know how to cancel such substandard service.
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nacra6
(@nacra6) reported
Hi, my Plusnet username is nacra6 supply address NW3 5AJ. I am having an awful service, I sorely regret switching to you and I will leave you as soon as I can.
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David Neal
(@ozric42) reported
@JamesStant @bt_uk I used Plusnet since they took over Metronet in 2005 and although under the BT brand once again they operated as a separate company, I never had any issues with them. Customer Service on the few times I needed it was excellent. I only left because I ca only have fibre from Virgin
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Maggie #FBLC
(@Hinnybird) reported
@Plusnet Mine & OH mobile showing no service again, this issue has been going on for past month. Can you explain why?
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Robin Slick 💙 LFC Forever
(@RobieSlick) reported
@Plusnet I am a PlusNet customer & my phoneline is giving me issues. My neighbours phones are now coming on my number 02085785321. I don't know where my phoneline is going as when I ring my home number with my mobile it doesn't ring my number. Please check & fix. Thanks.
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Davutlar
(@Davutlar2) reported
@Plusnet just lost a parent to bereavement. Plusnet don't have a bereavement team, only customer service. Telephone to advise my Dad has passed away and they asked for my Dad's password 😡😡. Seriously. Someone has died and I'm expected to know a password. Ongoing issue I see
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Marty Edwards
(@extradry_martin) reported
@TeeDixie @DjelliBelli Yes, I has plusnet once, they were good. Customer service was excellent. I would recommend never, under any circumstances, taking TalkTalk.
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MStokie58
(@stevomark1958) reported
@Plusnet That's not very good,not asking them to be included in allowance but they could be chargeable. Poor service.
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Chris Badley ⚽️
(@chrisbadley) reported
@Plusnet @lezmar63 Just give him a ******* router ffs, hes been a customer for 4 years, why do companies do this?! He could easily just **** you off on a months notice and then come back as a new customer if he wanted to be an arse.