Plusnet Outage Report in Heswall, Metropolitan Borough of Wirral, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Heswall, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heswall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (11%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Heswall, Metropolitan Borough of Wirral, England
The most recent Plusnet outage reports came from the following cities: Chester, Liverpool and Queensferry.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet | |
| Liverpool |
Wi-fi | |
| Chester |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Heswall, England
Latest outage, problems and issue reports in Heswall and nearby locations:
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reg morris
(@gold123win) reported
from
Neston, England
Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
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Robin Parker
(@robin_parker) reported
from
Argoed, Wales
Hey @Plusnet, instead of just issuing template "sorry to hear bla bla" replies to a handful of your many customers who are without service this morning, how about acknowledging more widely that there's a major outage??
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Kiron Reid
(@KironReid) reported
from
Liverpool, England
@Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron
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reg morris
(@gold123win) reported
from
Neston, England
We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom
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David Edwards
(@davedpg) reported
from
Caerwys, Wales
@davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs
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reg morris
(@gold123win) reported
from
Neston, England
I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help
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reg morris
(@gold123win) reported
from
Neston, England
Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?
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Barrie Fairhurst
(@Baz_Fairhurst) reported
from
Neston, England
@Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@GFThompson7 @Plusnet The customer service is scandalous mate
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Punchy McSlap ✍️ Drawn to Procrastination
(@punchymcslap) reported
from
Birkenhead, England
@Plusnet 24hrs without internet now, any sign of a fix?
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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TheMiniTour 💙
(@theminitour) reported
from
Mold, Wales
I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻
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Craig Lewis
(@craiglewis1988) reported
from
Wallasey, England
@Plusnet please fix your connections as I keep getting lagged out on my games
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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val
(@val18619932) reported
@Plusnet Never had a problem with plusnet until I upgraded this has been during lockdown service is awful.can never speak to anyone and when I do I’m told the problem is my end. & it will cost me £80 to get open reach out to test the line disgusting service not fit for purpose
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Scott
(@supercreep303) reported
@jonboi68 @Plusnet I'm sat down?
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jonathan oakes
(@jonathanoakes1) reported
@Plusnet internet has been awful last few days and Is now totally off. Can’t get through to you so guess it’s a known issue. Can’t you at least update people.
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Felix Ulrich-Oltean
(@MrFelixU) reported
@Plusnet @plusnethelp So.. there's no "support ticket" system any more, my tweet to @plusnethelp has not been responded to in over a week and now your phone line won't even let me queue for help. 5 ppl trying to school/work from home - this is bad service
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Phil Elwell
(@Phil_Elwell) reported
@Plusnet Hi there - relating to query #204444940 with your customer help team in September 2020, I'm still experiencing connection problems and would like to terminate my broadband contract early without penalty. I can't get through to your helpline constantly busy
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Archer
(@Ryan_the_BSCB) reported
Anyone having problems with @Plusnet #plusnet #wifi
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Kelly Stewart
(@MyIckleBoyBlue) reported
One month since yet again raising an issue with @Plusnet @plusnethelp and still no response, shockingly bad customer service, Trying once more, before I cancel my direct debit
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Plusnet Help
(@plusnethelp) reported
@vicviccollins Hi Victoria, thanks for getting in touch, sorry to hear you want to leave Plusnet. Unfortunately we’re not able to arrange the cancellation of your contract here, please call 0800 013 2632 and my colleague will be able to help. - Will.
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katie
(@fxckingcringe) reported
@Memeulous @OpenreachHelp I use Plusnet which are rlly good customer service
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Kerry Weston (Owen)
(@kerrylowen) reported
@Plusnet why is your broadband rubbish? Husband Working from home every Friday it goes down with vpn issue and everytime we call no one can help sort it. Not issue our side. If anyone can tell me how to leave contract early? Going back to @BTCare