Plusnet

Plusnet Outage Report in Heddon on the Wall, Northumberland, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heddon on the Wall, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heddon on the Wall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heddon on the Wall, Northumberland, England 01/24/2026 08:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Heddon on the Wall, Northumberland, England

The most recent Plusnet outage reports came from the following cities: Wallsend and Newcastle upon Tyne.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallsend Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

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Plusnet Issues Reports Near Heddon on the Wall, England

Latest outage, problems and issue reports in Heddon on the Wall and nearby locations:

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • ChattonCottages Sheila Bull (@ChattonCottages) reported from Riding Mill, England

    @Plusnet If only..... 3 months ans till not connected. Dreadful service

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Loverly_juverly katie (@Loverly_juverly) reported

    @Plusnet I need help with a complaint I have been let down again and again and need help please can someone contact me asap

  • marcgash marc **** (@marcgash) reported

    The Portal. Numerous calls to your customer services team has yielded absolutely no resolution. I have just been passed between the rewards company and plusnet, with each laying the issue at the others door and being fobbed off with 'it should be sorted soon once the system 2/4

  • aem_84 Ally (@aem_84) reported

    @Plusnet How do I cancel a 30 day rolling contract?

  • Doxfive James (@Doxfive) reported

    @EE our broadband is down and I’ve checked all the usual suspects. Trying to contact customer support texts me from an SMS short code which @Plusnet (my phone provider) don’t support! How can I get my problem looked at/talk to a human?!

  • Lewis_1417 Lewis (@Lewis_1417) reported

    Moved on to @Plusnet. Don’t think I will be on here long. The signal is rubbish everywhere I go.

  • Customer_2022 Neil B (@Customer_2022) reported

    @Plusnet @BT_Openreach Can someone at Open Reach confirm that our issue will be investigated and resolved by tomorrow? This is not what @Plusnet have said is going to happen (but then I don't believe anything they tell me anymore!).

  • DanToTheFuture_ DanToTheFuture (@DanToTheFuture_) reported

    Thank you @Plusnet for giving me a 7 day break to get my bill sorted and being understanding about a pending payment that went ary. Great customer service 👍

  • Plusnet Plusnet (@Plusnet) reported

    @jeremyhead I'm very sorry to hear that that's the case, Jeremy. I appreciate how inconvenient this must be. Are you still in Indonesia? If so, which network is your phone roaming on at the moment? Regards, Emily Plusnet Leeds

  • AmyLizzi Amy (@AmyLizzi) reported

    @Plusnet 00:29am & my internet has gone down, router flashing red. Have turned it off/on, rebooted but after going blue for about 5 seconds it just goes red again?? … Any issues reported in the LE12 area??

  • Customer_2022 Neil B (@Customer_2022) reported

    @Plusnet @BT_Openreach @Ofcom Our plusnet phone and broadband have suffered an outage issue for 16 days now. We have had three engineers out and we have spoken to a dozen people at plusnet, one of whom outright lied to me. We still have no clear, definitive answer as to a fix.