Plusnet

Plusnet Outage Report in Heddon on the Wall, Northumberland, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heddon on the Wall, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heddon on the Wall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heddon on the Wall, Northumberland, England 11/26/2025 10:25

November 26: Problems at Plusnet

Plusnet is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Heddon on the Wall, Northumberland, England

The most recent Plusnet outage reports came from the following cities: Bedlington and Newcastle upon Tyne.

Loading map, please wait...
City Problem Type Report Time
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Heddon on the Wall, England

Latest outage, problems and issue reports in Heddon on the Wall and nearby locations:

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • ChattonCottages Sheila Bull (@ChattonCottages) reported from Riding Mill, England

    @Plusnet If only..... 3 months ans till not connected. Dreadful service

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Fibresurf FIBRESURF. REAL HONEST BROADBAND FROM DEVON (@Fibresurf) reported

    For 2 + years #Plusnet provided no working mobile service, then spent next 6 months chasing payment via 2 different debt collectors! Plusnet still wont take me to court, so am going to take them to court. Spending the weekend writing a letter before action. I want my day in Court

  • Frankie48234265 Frankie (@Frankie48234265) reported

    @Plusnet So why have you caused me to be hospitalised? Messaging me all night every night for the last week? I am now extremely ill. I'm not even a Plusnet Customer and I'm not paying you to stop

  • geordie_julie #hellomynameis Julie (@geordie_julie) reported

    @amandabell3344 @MartinSLewis @MoneySavingExp I’ve never had any bother with Plusnet, just speed was getting gradually worse which is what prompted me to contact them. Can’t fault customer service when I’ve had contact with them

  • Whatthedickenzz Don (@Whatthedickenzz) reported

    @Plusnet @OpenreachHelp @plusnethelp is this an acceptable service? I can’t wait until Monday! My work is urgent. Surely you can find an engineer #badcustomerservice #plusnet #openreach

  • Autisticosaurus James| Its NOT Over When You Can Still #StayAtHome (@Autisticosaurus) reported

    I’m sick of Plusnet, been terrible since start, inconsistent internet connection, random outages & multiple restarts needed to get decent speeds 0/10

  • _kiwifn kiwi (@_kiwifn) reported

    @Plusnet I Hate you Idiots ****

  • sassyclassy08 sass (@sassyclassy08) reported

    @plusnethelp us anyone going to bother to get back to me regarding making a complaint? Extremely poor customer service to say the least! Seriously regretting switching to Plusnet! No Internet until at least 3rd March! How am I supposed to home school my kids?

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported

    @Plusnet now then folks... any idea when you’re coming back online in the York area? Been out since about 19:00 last night. The support team said it’d be back by midnight at the latest.

  • JanetBo28919255 Janet Boyle (@JanetBo28919255) reported

    @plusnethelp On my 6th promised broadband activation date. Plusnet blaming Open Reach engineers for failing to keep appointments and customer service seemingly unable to resolve this. Why switch off my broadband before you can connect new #plusnetopen reachdrivingmemad

  • SharonBangor1 Sharon (@SharonBangor1) reported

    @plusnethelp My plusnet router has just died. No lights or anything on it. Tried switching on and off. Nothing happening. Socket ok. Please help. Thank you.