Plusnet

Plusnet Outage Report in Heddon on the Wall, Northumberland, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heddon on the Wall, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heddon on the Wall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heddon on the Wall, Northumberland, England 02/03/2026 22:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Heddon on the Wall, Northumberland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne and Wallsend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomWallsend Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Heddon on the Wall, England

Latest outage, problems and issue reports in Heddon on the Wall and nearby locations:

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • ChattonCottages Sheila Bull (@ChattonCottages) reported from Riding Mill, England

    @Plusnet If only..... 3 months ans till not connected. Dreadful service

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • UtterlyRekt Harry Gateaux (@UtterlyRekt) reported

    @projectthirty3 @Plusnet Same problem. Zero support. Appalling.

  • mossysue mossysue (@mossysue) reported

    @Plusnet Errm it’s happened several months running. Please be honest on your website. Other companies don’t have that issue?

  • Rosamundlupton Rosamund Lupton 🇺🇦💙🧡 (@Rosamundlupton) reported

    Hey @Plusnet please help! Elderly parents Wi-Fi down till 6th September - so I can’t work from their house to take care of seriously ill father

  • mikeymac182 Marvelous Mike Mac (@mikeymac182) reported

    @Plusnet Poor customer service, when all I am trying to get to the bottom of why you have charged me twice

  • wondravanian Wondra Vanian (@wondravanian) reported

    I feel like an idiot. After recommending @Plusnet to a friend today, I immediately lost my broadband connection for almost an hour tonight - AFTER closing hours, of course. 🙄

  • DEggbeard Darth Eggbeard (@DEggbeard) reported

    @Plusnet What is happening with landlines in Norwich? Our 'phone, and my mum's BT one says every call is International, and now the signal is awful.

  • william_elshgit Welsh Wizard (@william_elshgit) reported

    @Plusnet very disappointed with service trying to set up a new account for my elderly mother. Messed up account and only option to cancel and restart application. She needs internet and will now have to wait another 10 days!

  • OperandVT Operand PNGTUBER (Internet Desert Arc ,( ; n;)' ) (@OperandVT) reported

    @Plusnet Hi Emma, I'm afraid it's out of *both* of our hands, as the problem has been identified previously as "There's nowhere to lay the line until the local council gets off their asses." Thanks for messaging though. ☺

  • pennymeades200 Back to Work💙 (@pennymeades200) reported

    @Plusnet Any news on the outage in BN11 area ? I've lost a days work ate you going to reimburse me ?

  • wondravanian Wondra Vanian (@wondravanian) reported

    @Plusnet Am I missing something on your website? I can see where to report a problem online if you're a full fibre customer but broadband customers have to wait until 8AM to send a text? Is there really that big of a difference in the level of service?