Plusnet

Plusnet Outage Report in Heddon on the Wall, Northumberland, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heddon on the Wall, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heddon on the Wall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heddon on the Wall, Northumberland, England 02/01/2026 07:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Heddon on the Wall, Northumberland, England

The most recent Plusnet outage reports came from the following cities: Wallsend and Newcastle upon Tyne.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallsend Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

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Plusnet Issues Reports Near Heddon on the Wall, England

Latest outage, problems and issue reports in Heddon on the Wall and nearby locations:

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • ChattonCottages Sheila Bull (@ChattonCottages) reported from Riding Mill, England

    @Plusnet If only..... 3 months ans till not connected. Dreadful service

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • lukealbarran Luke Albarran (@lukealbarran) reported

    Hi @Plusnet I am a broadband customer but currently not receiving any broadband whatsoever. Please advise as to how you are going to fix problem.

  • CJLeadbetter Charlie Leadbetter (@CJLeadbetter) reported

    @Plusnet sort your service out, first lying to us about internet speeds to get us to take out your service. Now without internet for 3 days and unable to cancel. Whatever you do, do not use plusnet broadband.

  • LifeIsDifficile Jess Friedersdorff (@LifeIsDifficile) reported

    @Plusnet I can't make or receive phone calls (but have 4G connection) and I can't call the help number to fix, please help. #catch22 I have tried Googling the issue and done everything short of a factory reset on my phone...

  • nathaliechapro1 nathalie chapron (@nathaliechapro1) reported

    I called Plusnet this morning to give my 14 days notice to cancel my account without encuring early termination fees. Could you tell me when this will be effective so I can contact my new supplier ? N.Chapron E176RZ

  • CreldBrumple Russ Nightlife (@CreldBrumple) reported

    @mynnoj I've had this from Plusnet, despite recently signing a new 18 month contract? apparently they can increase prices but I can't cancel it

  • SamsaraLosingIt Samsara (@SamsaraLosingIt) reported

    @Plusnet Hi everything is fine no issues with my service just when my contract is up on the 30th I shall remove it so I'm going to ring up in a week or so too give the notice

  • Markat101 Mark Taylor (@Markat101) reported

    @Plusnet 5th tweet - no reply- customer service zero

  • magj2187 BigTasty🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉🐑 Aka Matt Jeffery. (@magj2187) reported

    @NickPye10 Switched from BT to Plusnet years ago and have never had a problem that wasn’t resolved promptly & their customer service has always been great from my experience

  • SteCollins Steve Collins (@SteCollins) reported

    @Plusnet Just wanted to say how helpful and knowledge Ian from your tech support team was earlier in getting a switching provider error working. Great customer service and very quick resolution.

  • MamaBearwill MamaBear (@MamaBearwill) reported

    @Plusnet I’ve tried contacting purecard as was previously advised but cannot get an answer. Just curious if this reward was from plusnet why do I have to chase this up? Customer service surely should do that?