Plusnet

Plusnet Outage Report in Heddon on the Wall, Northumberland, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heddon on the Wall, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heddon on the Wall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heddon on the Wall, Northumberland, England 03/16/2026 19:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Heddon on the Wall, Northumberland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Blyth and Washington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomBlyth Internet
United KingdomWashington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Heddon on the Wall, England

Latest outage, problems and issue reports in Heddon on the Wall and nearby locations:

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • ChattonCottages Sheila Bull (@ChattonCottages) reported from Riding Mill, England

    @Plusnet If only..... 3 months ans till not connected. Dreadful service

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Yoostin Justin Lewis (@Yoostin) reported

    Hey @Plusnet Why can't I just contact you within my account dashboard, silly to make me phone wasting my time waiting around on you to answer. Recently renewed and would you believe it, days later my service becomes rubbish. Constant drops & slower. 1mbit/s up? Was >7! down -10

  • theblubster theblubster 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@theblubster) reported

    @Rob_J_Frost That's why I kicked them into touch. Bloody useless. The extra download speed isn't worth all the crap you have to go through to get a deal. I've switched to Plusnet fibre. Cost me £70 to have a new line in but that equates to 2mths VM and I'm now saving money as a consequence.

  • ohsoshocking Soph (@ohsoshocking) reported

    Anyone else having trouble with @Plusnet broadband going down every single day 😠😠 @plusnethelp

  • stevewhiteraven stevewhiteraven ☮️🕊️🌳🌹 (@stevewhiteraven) reported

    @VodafoneUK You failed to connect service for 2 months even telling me an engineer had covid a lie as I live in a fking village I KNOW the engineer (there is only 2 for this area and neither had covid ) I got Plusnet to connect me and NP now you want £70 for NOT providing a service

  • Commentory Cllr Clive Butchins MA (Cantab) (@Commentory) reported

    @majesticcollege Time for a change then. I've been happy with Plusnet (owned by BT). Left Virgin about 12 years ago as unimpressed. Check customer service ratings before changing.

  • kevindewes Kevin Dewes (@kevindewes) reported

    @plusnethelp Hi Plusnet. I bought a BT homehub for £20 and it fixed all my problems. The wireless now works like a dream with all my devices. Can you refund me the £20 as your OneHub/firmware is pony.

  • belogda1 Bouchra (@belogda1) reported

    Anyone knows have to escalate a complaint at Plusnet without spending hours on the phone getting nowhere😡😡

  • ThinkingOfStuff Bal 💙💚 (@ThinkingOfStuff) reported

    Anyone elses @Plusnet broadband down? In Havant here...

  • Adam9Green Adam Green 💙 (@Adam9Green) reported

    @larsselleth @SkyHelpTeam Openreach issue affecting most of Saddleworth. Plusnet advised us that Openreach were aiming to repair by 1000...

  • gwowen Gareth Owen (@gwowen) reported

    @Adam9Green I told Plusnet - still not listed on there service outage page. 2:48 AM disconnection, according to my router.