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Plusnet Outage Report in Heathfield, East Sussex, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Heathfield, England

The most recent Plusnet outage reports came from the following cities: Lewes.

CityProblem TypeReport Time
Lewes Internet 20 days ago
Bexhill-on-Sea Wi-fi 2 months ago
Newhaven Internet 6 months ago
Newhaven Internet 7 months ago
Hailsham Wi-fi 9 months ago
Hailsham Internet 9 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • Deirdre03224751
    Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

  • messalinahooper
    grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • SussexRivers
    UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

  • Fatty_Gets_Fit
    BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • Deirdre03224751
    Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @JohnTurner2021 @Plusnet True, but currently only BT and Virgin are immediately using digital lines. The others even though an arm of BT are not in the immediate future. This gives time to hope that a solution to charging phones when there is a powercut over more than an hour can be found. Can't see how.

  • jimjam_arch
    James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • Bluhenry
    just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Plusnet
    Plusnet (@Plusnet) reported

    @osloandrio Hi David, sorry to hear you're you're unhappy about this. Unfortunately we do have to wait until Openreach are able to complete the work to resolve the issue, dependent upon how serious the issue is causing the major service outage. - Jess, Plusnet Leeds 🌻

  • hogsface
    hogsface (@hogsface) reported

    @Plusnet can I get some help please

  • osloandrio
    David (@osloandrio) reported

    @Plusnet Hi, my broadband has been down since yesterday following me advising you of that I’m changing my provider at the contract end date. I raised a support request early this morning 218661001 though still no response.

  • BrettaAdlen
    Bretta Adlen (@BrettaAdlen) reported

    @Plusnet Service is provided by John Lewis/plusnet

  • X74703259
    X (@X74703259) reported

    @Plusnet is your broadband service down yet again? Your service is absolutely awful and the worst I’ve ever had to endure in a decade. Your router is not fit for purpose and drops connection frequently. All round shocking broadband service along with poor customer service.

  • steveconnon
    Steveconnon@hotmail.com (@steveconnon) reported

    @Plusnet Good morning, I can't make or receive any texts or calls since early this morning, my mobile says emergency calls only, please advise why I have no signal

  • louisew13313731
    louise watson (@louisew13313731) reported

    @Plusnet I live in belper in derbyshire De56 and have no internet for 2 days …. Can’t get through on customer service is there a problem in my area

  • BrettaAdlen
    Bretta Adlen (@BrettaAdlen) reported

    @Plusnet Tbh Jess I would love to cancel my contract, had nothing but trouble since I installed in July ! #nightmare #crapbroadbrand #nophoneforamonth

  • March_Hare82
    Trains with Nick (@March_Hare82) reported

    @Plusnet Getting tired of having to reset my router randomly after losing all Internet. As soon as it resets, (after a period of up to 5 mins,) all is well again until the next time I arrive home and find it's down again. Never had this issue with @SkyUK

  • concretebadger
    Martin (fully vaccinated) (@concretebadger) reported

    @cstross I wish I could give recommendations, but in my experience VM and Plusnet are just as bad. I suppose this is why customer service is so poor across the board. What incentive is there to make an effort when your competitors aren't providing a noticeably better alternative?