Plusnet

Plusnet Outage Report in Heathfield, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heathfield, East Sussex, England 12/08/2025 02:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • dkjen Jen (@dkjen) reported

    @Plusnet I’ve been trying to buy a bolt on for days as I was running low on data for the month but it’s not going through and now you’ve charged me for out of plan data usage.. help!

  • sarah32910 Sarah Nacey (@sarah32910) reported

    @Plusnet I’m an existing mobile customer looking to upgrade my plan -why are the Black Friday deals for new customers better than what I’m being offered?

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    My WiFi hub is now being used as a paper weight. I have accepted no help from the higher ups are coming. Plusnet engineers have quite their jobs knowing they'll never get more money out of me and have retired in barbados

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    wifi still down, just using mobile data for the night, if its not up by tomorrow plusnet gonna be getting hell fire rained down on them

  • MoustacheMaster Michael Fidel-Baboon (@MoustacheMaster) reported

    @Plusnet Hi, any updates on the outage? Ta

  • FagAshLilith MessyJelly Bruja jajajaja (@FagAshLilith) reported

    @Plusnet broadband has been flickering on and off for the past 2 hours with no consistency - is there a problem with the service?

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    Plusnet sucks

  • ChristinaID24 Christina (@ChristinaID24) reported

    @Plusnet my broadband has been down since 23:00 last night. I've tried resetting it and following the troubleshooting guides to no avail. Unfortunately today was the only day I had off to do my online shopping too so I'm a little frustrated.

  • dwightburden dwight b (@dwightburden) reported

    @Plusnet was told at 3:30pm that it would be ‘20 mins’ before I heard from a customer service person. It’s not 4 hours later and still nothing. Terrible customer service.

  • c_gribbs Craig Gribble (@c_gribbs) reported

    @Plusnet are you having issues again or is it just my end?