Plusnet

Plusnet Outage Report in Heathfield, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heathfield, East Sussex, England 01/20/2026 19:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • jennymax77 ⫩ Jenny Maxwell ⫩ (@jennymax77) reported

    @LouiseAnn36 @Plusnet @BTOpenreach1 Mine had been down for 2 days now!!

  • JohnGPlays 69Pixels (@JohnGPlays) reported

    @Plusnet If you make a call to customer care i assume the call is recorded? If so can a customer request a transcript of that call under the GDPR?

  • pearl_pandora 🍼🏳️‍🌈🇬🇧 👑 MommyPearlPandora👑 🇬🇧 🏳️‍🌈🍼 (@pearl_pandora) reported

    @plusnethelp @Plusnet thanks for having a fault with our WiFi service on Christmas Eve so nothing works & we don't have cable TV. Everyone else don't use plusnet unless you want to spend lots of time fixing your WiFi & Internet

  • allyc375 Alison Cameron 🤍❤️🤍 (@allyc375) reported

    @Plusnet @plusnethelp Urgently need help setting up router - had to buy a new one today as my new Hub1 will not be here until next week. Am on your ‘vulnerable’ list & can’t get through on phone.

  • lewisirish87 Lewis Irish (@lewisirish87) reported

    @Plusnet over 2.5 hours spent on the phone to you trying to sort the broadband issue at my new home and it’s still not fixed. To top it off your agent has just cut me off mid-call. This is unacceptable, I can’t spend another 45minutes on hold.Get this sorted please. Unacceptable

  • fashionpansy Char (@fashionpansy) reported

    @LankyCarGuy I’m with Plusnet... 99% of the time I find them prompt and actually sort the issue. I don’t tend to deal with insurance on the phone only email / online.

  • NeilPaints Neil (@NeilPaints) reported

    @Plusnet I am absolutely disgusted at your customer service! Especially for an vulnerable elderly person to be left without internet on Xmas day.

  • babblingbates Tony Bates (@babblingbates) reported

    @NottArchaeology @Plusnet To be fair this seems to be an @OpenreachHelp issue affecting a number of providers, although most seem to be reconnected now. Still very frustrating, you forget how much you rely on your broadband

  • johnae111srcou1 john@ae111sr.co.uk (@johnae111srcou1) reported

    @Plusnet It would be nice if you could fix my broadband problem. No connection for two days

  • JohnGPlays 69Pixels (@JohnGPlays) reported

    @MarcAllera @bt_uk Do you think it is OK for Plusnet customer service to behave in a disgusting way to a customer with throat cancer?