Plusnet

Plusnet Outage Report in Heathfield, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heathfield, East Sussex, England 11/29/2025 01:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • tashawo16229873 tasha woods (@tashawo16229873) reported

    @Plusnet over 24 hours and still have no service! WHAT IS HAPPENING AND WHEN WILL THIS GET SORTED!? I need to be able to receive and make calls ….🤬

  • Paige74658233 Paige 🌻🐝 💛 (@Paige74658233) reported

    @Plusnet Hello! My broadband was switched on yesterday evening but our router never arrived. Is there a way I can track my router in the post? With the postal strikes I’m worried there’ll be further delay. Thanks in advance!

  • RhysJMiller RJ (@RhysJMiller) reported

    @Plusnet Hi, just wondering if it’s the norm to wait 40 minutes (so far) to speak with someone through your phone lines? If so I may have to rethink my order. Not sure how this constitutes “Best Customer Service” awards.

  • ChrisHa34510836 Chris Hawkins (@ChrisHa34510836) reported

    @Plusnet, your handle talks about 'award winning customer service.' Is the award for longest hold times on record? Just trying to get my service connected and into my third hour of hold time in the course of a simple order....

  • TheAndrewKerr Andrew Kerr (@TheAndrewKerr) reported

    @plusnet Hello, I am in Edinburgh, EH4, and my broadband went dead about 15 mins ago. Is there a problem?

  • JJculvers JC (@JJculvers) reported

    Recently moved from @Plusnet to @VOXI_UK due to their great data offers. They neglect to mention their network is absolute dogsh*t - soo slow and intermittent. Will be going back to an EE based network ASAP

  • rbanksy Richard Banks (he/him) (@rbanksy) reported

    You know it's Christmas when Chris Rea plays while you're on hold with PlusNet support.

  • CeeJay69455777 Cee Jay (@CeeJay69455777) reported

    @Plusnet is there a problem.. Internet keeps going off

  • folklorepod The Folklore Podcast (@folklorepod) reported

    @Plusnet The ongoing problem is line dropping is stable at the moment but it's been much more unreliable than our neighbours on other providers. As we rely on good connectivity for work we are starting to get concerned that we may need to change

  • Plusnet Plusnet (@Plusnet) reported

    @ifenn Hi Ian! I know it’s not my colleagues intentions to make you feel like this, there is only so much that can be done over Social Media. I’ve dropped you a DM with more info around what can be done to offer extra support. - Curtis, Plusnet Sheffield