Plusnet

Plusnet Outage Report in Heathfield, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heathfield, East Sussex, England 11/30/2025 07:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Bramzabog Bramza (@Bramzabog) reported

    Why is my Internet down @Plusnet @plusnethelp fix

  • inbozwetrust Monkeyman (@inbozwetrust) reported

    @jovington21 @FlagOnThePlayUk @NFL I use firestick. Works well most of the time. I did have problems with it loading when I was with Plusnet but I've moved to Now TV it loads first time everytime (touch wood)

  • babywolf1 sharon (@babywolf1) reported

    @Plusnet my mobile has no signal in my area porth rhondda since approx 12 pm yesterday postcode area CF37 please dont make me go back to 3.

  • ulrsor Ulrik (@ulrsor) reported

    @Plusnet Hi, I've obviously looked at what I can do myself already. How can you help me sort this once I've tried everything on there?

  • arjaysviolinist Rob Jourdain (@arjaysviolinist) reported

    @Plusnet worst customer service ever from Lauren to my sister today. Old, failing router and she must buy a new router??? Lauren says absolutely fine if she wants to leave but there is a cancellation fee.

  • thebillycasper Billy Casper (@thebillycasper) reported

    @Plusnet Seen the update thanks but no urgency from @WeAreOpenreach to sort the issue. Will be 6 days before they probably get out and sort external fault. Will be 12 days without Broadband service this month @OmbudServices

  • gaelmcl Gael McLaughlin (@gaelmcl) reported

    @Plusnet hi is there a fault in Berkshire issue? Service so bad I open an app and TV freezes….not good….

  • RicardoMcC Richard McCall (@RicardoMcC) reported

    @Plusnet can someone get me an update on my broadband connection please? Question ID 214367300 in the help assistant. I’ve been waiting 2 days with very patchy internet and no response. Thanks

  • BenCohen33 BenCohen33 (@BenCohen33) reported

    @Plusnet Come on - you can do better than ctrl C/ctrl V. I was on the phone for hours with your staff. I was told that these speeds were allowable. Allowable but p*** poor!!

  • Eden0882 Dave Eden (@Eden0882) reported

    @Plusnet I'm constantly having to restart my router multiple times a day to get board and connected, registered a ticket no reply and now the Plusnet website isn't working correctly and states I'm changing my package....why have the service standard declined so quickly?