Plusnet

Plusnet Outage Report in Heathfield, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heathfield, East Sussex, England 11/24/2025 14:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Heathfield, East Sussex, England

The most recent Plusnet outage reports came from the following cities: Newhaven.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewhaven Internet
United KingdomNewhaven Internet
United KingdomHailsham Wi-fi
United KingdomHailsham Internet
United KingdomHailsham Internet
United KingdomHailsham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @JohnTurner2021 @Plusnet True, but currently only BT and Virgin are immediately using digital lines. The others even though an arm of BT are not in the immediate future. This gives time to hope that a solution to charging phones when there is a powercut over more than an hour can be found. Can't see how.

  • robinschlochter RobinSchlochtermeier (@robinschlochter) reported from Uckfield, England

    @Plusnet Where is your customer service? I have a broadband fault, your phone line doesn’t go through to an agent and your automated SMS fault check resets to the default initial msg every few minutes

  • MsEmmaChaplin Emma Chaplin (@MsEmmaChaplin) reported from Lewes, England

    Another massive price hike by @Plusnet after a huge one last year, within contract. Just waiting for the contract to end then will switch of course. Should I assume I'll lose service during switch? Anything I can do to mitigate?

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • DannyM_W Daniel (@DannyM_W) reported

    @Plusnet can someone get in touch about broadband? Ours goes down multiple times a day. Flashing orange light on the router.

  • KirstyJones07 Kirsty Jones (@KirstyJones07) reported

    @Plusnet customer service is just perfect! 2nd time of needing their assistance and both times nothing has been too much trouble. Generally down to earth helpful people!

  • MetalGearHazumu Pepper Roo (Hazumu) (@MetalGearHazumu) reported

    Why does Plusnet always slow down my speed at 5pm every single day to a crawl so you can't do anything. Not even watch a 12 minute YouTube video at 360p and it probably won't even do 144p. Browsing takes a year to load anything. Seriously, why are they so bad just at 5pm?

  • dragon123456654 dragon123 (@dragon123456654) reported

    @Plusnet another line rental increase for my mobile phone - your ***************. How do I cancel my contract please?

  • AlannaF84 Alanna (@AlannaF84) reported

    @plusnethelp router constantly disconnecting today. Connection is not stable or reliable. Completed all troubleshooting, restarted router, logged in to router.... paying for service we aren't receiving. Not impressed. This has been an ongoing issue since joining plusnet.

  • Va1andre Nick H (@Va1andre) reported

    @bt_uk I'm getting following message on my phone - is this a scam? I have Plusnet sim card not BT. "Emergency alert (operator) this is a test message #2 from BT_UK, please ignore no action is required. OK"

  • DrImpaler Dr Ian P (@DrImpaler) reported

    @welsh_stu time to switch then? I've had very few issues with Plusnet even after being swallowed by BT. Also offer static IP and allow you to use your own router if you want. Both important for me.

  • goodbadandtroll derek gold (@goodbadandtroll) reported

    @alexwhit3head_ @HelpSheffield @thisissheff_ virgin do fibre to the door so it’s as fast as you can go and least environmental factors. By is mixed so sometimes depends on your location/environment sometimes not. If you are on WiFi then that’ll be down to the router, Plusnet provide a pretty solid router

  • graham_timson Graham Timson (@graham_timson) reported

    @Plusnet As a user of your mobile network could explain to me what if anything you are doing about the ever-increasing scam messages. It's getting worse by the day

  • David___Lewis David lewis (@David___Lewis) reported

    @Plusnet is ****.