Plusnet

Plusnet Outage Report in Heathfield, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heathfield, East Sussex, England 12/16/2025 04:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Nuomer1 Alan Denham (@Nuomer1) reported

    @bookiesnacksize @Plusnet It must be possible, but is probably expensive - BT may insist on doing it themselves (and then subcontracting, but that's their problem). Why do you want to? DIY extensions are legal and reliable. And easy.

  • JasonA87151323 Jason A (@JasonA87151323) reported

    @Plusnet I have received a rewards card of £75 on the 12th December but so far have been unable to get the purecard login to work as I never receive a confirmation email. Since last trying I have also misplaced the card itself so could you reissue a new one so I can try again?

  • mrleedsbest Leeds Best (@mrleedsbest) reported

    @Plusnet can you please help me contact HR, I worked at Plusnet a while back and need my old pension details but can't find any way to contact them online

  • MamaBearwill MamaBear (@MamaBearwill) reported

    @Plusnet I need some help I received a text message stating I require an engineer to enter my home and to reply but no one has got back to me. I am returning to working from home today with terrible connection that will prove interesting

  • _imagine_d Dee (@_imagine_d) reported

    @Plusnet I have business broadband with you but it is impossible to get to you via phone calls, my broadband is not working since the set up, and we had bought it almost a month ago!!!

  • MBA_SOM M Anwar (@MBA_SOM) reported

    @Plusnet Hi I have tried to contact via phone the wait is to long . How much notice due you require to terminate broadband contract if it expires 24/2/2020.

  • MullersAngels2 Jenni-Marie (@MullersAngels2) reported

    @Plusnet had issues all of last night and this morning too, is plusnet down in the LE3 area? It connects in certain rooms and doesn’t in others.

  • Smitchalot Sarah MH (@Smitchalot) reported

    My bill from plusnet was £0 and yet today they randomly took money out my account completely ******* me over before as that was “treat” money for my birthday on Sunday. I couldn’t hate a company more they do nothing but **** up constantly. Great start to the day.

  • RyanHeywood18 r (@RyanHeywood18) reported

    @Plusnet Hello, I am still experiencing issues with my Internet connection @Plusnet

  • triscoe 𝙅𝙊𝙀 𝘿 🎾 (@triscoe) reported

    @aaronfarny_b @virginmedia Try @Plusnet. I currently pay £22 a month, for unlimited fibre. Decent speeds and never really drops tbh.