Plusnet

Plusnet Outage Report in Heathfield, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heathfield, East Sussex, England 01/23/2026 21:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • 0121Ess Elias (@0121Ess) reported

    @virginmedia poor wifi, shaking my head at this lie of an advert. come and fix my wifi or im going to plusnet at this rate.

  • GraceHartley6 GraceHartley (@GraceHartley6) reported

    @plusnet @plusnethelp still no wifi or broadband, just had an update stating by the 9th Feb. #nowifi #plusnet #help

  • megsrix Megs (@megsrix) reported

    Have now had to delay my house move for a week because my @Plusnet @plusnethelp internet isn't working. A great end to the week when you realise the issue you were told would be fixed has not been fixed. Now there's no chance of me moving any time soon 🙄🙄

  • joey__burton__ Joey Burton (@joey__burton__) reported

    I wouldn't even wish Plusnet wifi upon my worst enemy at this point tbh. It's ridiculous

  • TheOneMarisa Marisa Peek (@TheOneMarisa) reported

    @TalkTalk BT & Plusnet customers had a 2 hour outage from midnight last night, meanwhile it is now almost 24hrs later and I still don’t have internet?!? In the SAME BUILDING. When can I expect to have service restored? #talktalkfail #customerexperience

  • TheOneMarisa Marisa Peek (@TheOneMarisa) reported

    @TalkTalk I have sent a DM. I’m in W2 nowhere near the service outages posted. That is what I checked first. There was apparnetly an outage last night in my area (not on your list). Neighbours on @Plusnet have had their service reinstated within 5 hours and are happily working. Help please

  • scottjordan16 scott jordan (@scottjordan16) reported

    @Plusnet @SkintDad So how’s a bit of help with this issue I’ve spoken to open reach and they say I’ve to ask you to escalate what their moron engineer has done and I’m still speaking to open reach. No one wants to help. I’ve been with you 2 days and it’s nothing but a debacle

  • Roadwarrior29 'Oor' Axeleyovich Foleyski💙 (@Roadwarrior29) reported

    @philonoistcelt @one_mrs_k @Plusnet Yes indeed but it depends on the issue doesn't it, whether the problem is with the line or the ISP.

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @SPerings Hello Sandra, Thanks for getting in touch, sorry to hear you want to leave Plusnet Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help. Sammy

  • SimonWhalley1 Simon Whalley (@SimonWhalley1) reported

    @TalkTalk She cancelled her existing @TalkTalk contract on 11 January in order to join @Plusnet (who's customer service has been excellent by the way).