Plusnet

Plusnet Outage Report in Heathfield, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heathfield, East Sussex, England 12/30/2025 18:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • LDnHLearn LDnH (@LDnHLearn) reported

    @Plusnet @plusnethelp Our service is, as usual, completely rubbish this morning with dropouts of several seconds every few minutes. The icing on the cake is that your fault reporter has a fault and isn't working. I have no idea how you manage to attract/retain customers.

  • Gil_Bertino Gilbert (@Gil_Bertino) reported

    @Plusnet 3 months and 4 engineer visits to resolve an ongoing broadband fault, and its returned. Can I get an escalation? Can I get a senior engineer? Can I speak to someone senior? No, no and (what a surpirse) no. By far the worst organisation and service I've ever encountered.

  • crofton1973 JH (@crofton1973) reported

    @DaveWallsworth @SkyHelpTeam @OpenreachHelp Nope. I moved back to BT after trying Vodafone, Plusnet amd Sky. Even though it all comes down the same line, other people in the village have problems and aren't on BT. I know they are not the cheapest but are extremely reliable. Cheap is not always best.

  • skylarkwhy sky. (@skylarkwhy) reported

    Do urself a favour and never get wifi with plusnet. My internet has been off and on all day for no ******* reason.

  • ralphaverbuch ralphaverbuch (@ralphaverbuch) reported

    @Plusnet Called customer service yet again this AM. What an absolute nightmare! Bounced around the system & then cut off. All the while keep being told the account I thought lasted 12 months keeps on clocking up new charges. Used the sing Plusnet's praises. Not so much now!

  • cockylad graham greaves (@cockylad) reported

    @Plusnet how do i change payment method? Says in help that you can use cc but payment details dont seem to be editable.

  • JerkerKnee Mick Knee (@JerkerKnee) reported

    @Plusnet Your customer service sucks!!! Never again.

  • PD72645889 PD (@PD72645889) reported

    @Plusnet No broadband service all day. Still waiting to hear back after my problem was "escalated". I better get compensation for a complete lack of service on my next bill. October can't come soon enough so I can leave the worst ISP in the UK.

  • JontyPearce Jonty Pearce (@JontyPearce) reported

    Over 3 days with no Business Broadband from @plusnet. Nobody seems to be taking ownership of the problem. This is really poor customer service.

  • martypitts12 marty pitts (@martypitts12) reported

    @Plusnet I want to cancel terrible service