Plusnet

Plusnet Outage Report in Heathfield, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Heathfield, East Sussex, England 01/16/2026 18:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Heathfield, England

Latest outage, problems and issue reports in Heathfield and nearby locations:

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • salchall Sally Challoner (@salchall) reported

    @MissyP187 @Plusnet After posting that I got thru to customer service and he was really helpful!! Talked me thru charging wireless channel and it's better!

  • Autist_Writer Darren Scothern (@Autist_Writer) reported

    Trying to order broadband online for my new flat. Plusnet only install Mon-Fri office hours. *cancel* BT want me to commit to paying before choosing an installation date, FFS. *cancel*

  • mattjslee Matt (@mattjslee) reported

    @Plusnet Hi can you DM me please - have an issue I’d like to sort out. ta

  • eddiemoses85 Edward Moses (@eddiemoses85) reported

    @Plusnet am having loads of broadband connection issues this evening. Is the network down? I can only stay active for a short period before getting the no connection notification

  • Oliver_A_Packer OP (@Oliver_A_Packer) reported

    Shocked at the level of service from @Plusnet. My internet is down. My wife is having to tether to her phone to work and I cant watch telly because it uses the internet. I was told on the phone it could be Thursday before the external issue is fixed. ...

  • johnny840c johnnyc (@johnny840c) reported

    @Plusnet are you having problems with the Internet connection in the South Yorkshire area? Can't get online even though the light on my router is blue (hub 1)

  • umbugnet John Turner (@umbugnet) reported

    In case it helps with anyone having problems with @Plusnet, I have amended my router's DNS addresses to Google's DNS servers, 8.8.8.8 and 8.8.4.4 and it has got me back online. I don't think all routers (e.g. Hub One) allow you to set your own DNS though.

  • meta127 Name Not-Important (@meta127) reported

    @Plusnet Yeah, but I can't register for notifications. Anyway, the problem's back this morning after having got better yesterday evening. No signal. The EE site doesn't think there are any problems locally, so where do we go from here?

  • hollandrenata Renata (@hollandrenata) reported

    @mikewest77 @Plusnet Same here, they don't answer phones as lines are supposedly very busy. They must know they have problems tonight.

  • smokeyburden Mr E. Mann (@smokeyburden) reported

    I couldn't care less about Facebook being down but the Plusnet thing is winding me up now. Is it father's 4 justice again