Plusnet Outage Report in Egham, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Egham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Egham, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hounslow, Slough, Southall, Hampton, Walton-on-Thames, Northolt, Wembley, Feltham, Brentford, Maidenhead and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Hounslow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Egham, England
Latest outage, problems and issue reports in Egham and nearby locations:
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Ian Nevin
(@iannevin1) reported
from
Marlow Bottom, England
@Plusnet hi my internet keeps on going off after 6 mins..? And has been doing so for 1 hr 30 mins - is there a problem with Plusnet network..?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Richard Wilson
(@w2aps) reported
from
Marlow Bottom, England
Might go to @HeyBroadband now for #FTTP as the only thing tying me to @Plusnet was the good value BT Sport subscription and #IPTV service.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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LlamaSouffle27
(@yorkshabastard) reported
@DavidByrnand @Plusnet Similar but early cancellation fee applies. Even for them been absolutely useless and causing stress through no fault of our own. Already been charged an early cancellation fee even though we still have the service.
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Katherine Johnson
(@KaJohnson99) reported
@Plusnet 8 days and counting. Latest: we will try something in 5 days time 😳🤯🤬 This isn’t customer service! #plusnet @Plusnet @ofgem #NotGoodEnough #GetYourActTogether
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Katherine Johnson
(@KaJohnson99) reported
@Plusnet 8 days no broadband and counting. Latest: we will try something in 5 days time 😳🤯🤬 This isn’t customer service! #plusnet @Plusnet @ofgem #NotGoodEnough #GetYourActTogether
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Plusnet
(@Plusnet) reported
@AristyZ Hey there, I'm just checking in as I have not had a response from you, if there is anything further I can help with then please get back to me :) I'll await your reply. Haleema Plusnet Sheffield
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Clark3y 🐉
(@Clark3y) reported
@Plusnet can you check the status of my complaint? Also why is my internet almost 12x worse than it should be?
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Oratoba
(@oratoba) reported
So I've been getting slow transfers from @putdotio via @Plusnet for a few days now. It seems really sus. And then I use @NordVPN to switch to any other location (even just to London) and suddenly I get full bandwidth again so something is throttling connections.
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Oratoba
(@oratoba) reported
@MrAlgolagnist @Plusnet Lol, yeah, might have to come to that, today it seems okay! I mean, it's fine if it's just because of ongoing work and it'll settle down eventually but I hate it being unpredictable.
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Sarah V W
(@svw71_w) reported
@Plusnet so I was promised OpenReach would have fixed my fault by midnight yesterday. Surprise surprise they haven’t. I have now been without internet for 7 whole days. I wfh. Utterly rubbish customer service. I don’t recommend Plusnet to anyone
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David Byrnand
(@DavidByrnand) reported
Emailed Jamie Ford CEO of @plusnet about a **** up by them which has left me - a home worker - without broadband for at least the next 3 weeks. No response. Not even an acknowledgement. Very poor. Wish I'd changed supplier now.
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Dorothy
(@DPKee) reported
@plusnethelp I am getting phone calls daily from family in West Yorkshire asking if there is any news of the @Plusnet outage ending. They cannot get through on the phone - do you have any updates please? In some cases it is almost a week