Plusnet outages and service status in Earby, England

Problems in the last 24 hours in Earby, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Earby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Earby, England

The most recent Plusnet outage reports came from the following cities: Nelson.

City	Problem Type	Report Time
Nelson	Wi-fi	23 hours ago
Nelson	Internet	3 months ago
Nelson	Internet	6 months ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Earby, England

Latest outage, problems and issue reports in Earby and nearby locations:

• 
  Hattie Bee (@HattieBeeVint) reported 1 minute ago from Skipton, England

  I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today

• 
  Adam Pearson (@pearsoninsight) reported 9 minutes ago from Laneshaw Bridge, England

  @garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.

• 
  Hattie Bee (@HattieBeeVint) reported 18 minutes ago from Skipton, England

  In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet

• 
  Eddie Arthur (@kouya) reported 18 minutes ago from Steeton with Eastburn, England

  Is anyone who follows me on @Plusnet and if so do you have a working internet connection? It seems as though there is a serious nationwide outage.

• 
  alexander black (@zandersblack) reported 21 minutes ago from Higham-with-West Close Booth, England

  @Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?

• 
  Hattie Bee (@HattieBeeVint) reported 34 minutes ago from Skipton, England

  Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)

• 
  Hattie Bee (@HattieBeeVint) reported 37 minutes ago from Skipton, England

  It’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough

• 
  Hattie Bee (@HattieBeeVint) reported 38 minutes ago from Skipton, England

  @Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet

• 
  Hattie Bee (@HattieBeeVint) reported 45 minutes ago from Skipton, England

  @Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now

• 
  Eddie Arthur (@kouya) reported 49 minutes ago from Steeton with Eastburn, England

  @plusnethelp @Plusnet over the last few days our internet connection has become VERY unreliable. Devices all connect to the hub fine, but internet connection is slow or nonexistent much of the time.

• 
  Hattie Bee (@HattieBeeVint) reported 49 minutes ago from Skipton, England

  Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.

• 
  Hattie Bee (@HattieBeeVint) reported 49 minutes ago from Skipton, England

  In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1

• 
  Michael Shackleton (@MShacks) reported 52 minutes ago from Accrington, England

  Warning ***Switchboards at BT, Virgin. Talk Talk, Sky and Plusnet are blocked with over 14 million people trying to reconnect to a broadband service they had cancelled from today.

• 
  Hattie Bee (@HattieBeeVint) reported 52 minutes ago from Skipton, England

  Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation

• 
  Richard Porter (@Porter__Face) reported 56 minutes ago from Queensbury, England

  Plusnet are you just a bloke in a shed in Sheffield .. system down no website now you phone lines are down

• 
  Eddie Arthur (@kouya) reported 56 minutes ago from Steeton with Eastburn, England

  @Plusnet I realise that outages happen. However, your lack of communication on the issue was serious. If the internet is down, I need information so that I can structure my work day. Talk to us when things go wrong.

• 
  Eddie Arthur (@kouya) reported 59 minutes ago from Steeton with Eastburn, England

  @Plusnet Just a suggestion; but when your service is down across the country, you might want to disperse with the timed tweets. They are not a good look.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lynx Floosie FiJ 🇺🇦 🇮🇱🎗 (@feeflefifski) reported 7 minutes ago

  Hi @EE, you moved me from being a @Plusnet broadband customer to you today. The new router is up and running but what should I do with the old router and power cable?

• 
  Jason F (@jasonFr54781642) reported 13 minutes ago

  @Plusnet trying to cancel I'm going out of uk, I phoned up but got cut off thanks

• 
  Wendi Sheard (@WendiSheard) reported 14 minutes ago

  @Plusnet will you be answering the phone by 20.00? Or will I be disconnected as per voicemail? Is there an overall problem with the internet with you?

• 
  Nigel Hurneyman (@Nigelh7n) reported 15 minutes ago

  @WeAreOpenreach My provider will probably be #BT, because I have to switch from #Plusnet to keep my home phone number. I know you own the network and I believe you do all BT-related updates, but do you allow other broadband providers to do their own updates on it?

• 
  DBBB (@davidjohn73_) reported 16 minutes ago

  @BluntMancLady @Plusnet Count yourself lucky I never received mine. I would be highly dubious of anything they offer to get you to sign up.

• 
  exe | @terminate (@terminate) reported 18 minutes ago

  Dear Data Protection Officer, (or forward too within 30 days to respond) I am writing to make a subject access request under Article 15 of the UK GDPR and the Data Protection Act 2018. SPECIFICALLY REGARDING EE CONTRACTING AND PARTNERSHIP I request a copy of all personal data you hold about me, covering the entire period I have been your customer. In particular, please include: 1. My account records and account history, including all changes made to my account details, security settings, or registered devices, and the dates of those changes; 2. Records of any SIM changes, SIM swaps, number ports, or new devices added to my account, with dates; 3. Records of any logins or access to my online account, including dates and, where held, locations or IP addresses; 4. My billing records and itemised call/text/data metadata (numbers contacted, dates, durations, data usage) — I am not requesting the content of communications; 5. Records of my contact with your customer services, including notes, call recordings, and webchat or message transcripts; 6. The recipients or categories of recipients to whom my personal data has been disclosed, identified by name where possible, including any third-party contractors, processors, or other organisations, and any recipients outside the United Kingdom, together with the safeguards relied on for any international transfer; 7. The purposes and lawful basis for your processing, and your retention periods. 8. Terms of service updates for me and my account if any or legal binding, the dates they were changed and what specifically was changed on these dates regarding my account or my legal rights 9. PARTNERS AND CONTRACTORS SPECIFICALLY NAMED AND SHARED WITH EE/BT/PLUSNET

• 
  Olliemorr2017🐾🐱🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Olliemorr20171) reported 22 minutes ago

  @ScotsValkyrie @bt_uk I pay about £90 with BT, ridiculous amount, decided to make a switch via a comparison site, found a deal half the price but then told sorry you can't have it as BT own EE as you're an existing customer, as is Plusnet. Options seem limited!!

• 
  🇰🇪 (@MrLewisVuitton) reported 23 minutes ago

  @NtantuNow @virginmedia @Plusnet Virgin are so useless. Instead of fixing the issue they just offer to boost your speeds lol

• 
  Rob Shelley (@ITVRobShelley) reported 23 minutes ago

  @Plusnet Hello! Because of your former great service, I called to stay with yourselves not switch to EE. Whilst Tamsin and David who took my call were lovely - and v good at their jobs - sadly the whole call, incl hold time, took just under half an hour - that's bang out of order

• 
  Bri 💙 (@OriginalBigBri) reported 24 minutes ago

  @Plusnet This is the 21st century! I don't want to go through a bunch of phone menus that don't even have the option I need, to then be told the wait time is over 20 minutes, just to open a support ticket. Why can't I just login and create a support request ?