Post Office outages and service status in Hillingdon, England
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- Post Office generated 0 outage signals in the last 24 hours around Hillingdon, including 0 direct reports.
Post Office offers home phone and broadband internet service, as well as financial services including savings, loans and credit cards.
Problems in the last 24 hours in Hillingdon, England
The chart below shows the number of Post Office reports we have received in the last 24 hours from users in Hillingdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Post Office Issues Reports Near Hillingdon, England
Latest outage, problems and issue reports in Hillingdon and nearby locations:
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Andy Mackenzie (@Macca0403) reported from Spelthorne District, EnglandAre the @PostOffice systems still down? Tried to take a parcel in this morning and was told all systems down across network
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James Vertigan (@jamesvertigan) reported from Ealing, England@postoffice service you expect from somebody representing the Post Office! 2/2
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James Schulkes (@schulkes) reported from Hammersmith, England.@PostOffice please sort out your #Hammersmith store. Ridiculous queues every time we go, at least 20 mins each time, only 1 cashier on and the self service machines out of order. It’s been awful ever since it moved into @WHSmith
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Joanne Westeng (@msjw1960) reported from Richmond, England@PostOffice Well we’ve submitted our complaint to Royal Mail so let’s see! Doesn’t help the fact important payment not received in time so our case thrown out of Court!
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Pudding (@no1snoopyfanuk) reported from Brentford, England@PostOffice Not quite true. Whilst it's open the self service functions are both out of order. It's crazy in this day and age to have to queue to post one greetings card.
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Reverbe (@reverbe) reported from Hillingdon, England@PostOffice Thank you for closing my local post office an essential key service. I now can't post what may be my last letter to my parents. I thought these were supposed to be being kept open.
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Colcestrian (@Colcestrian) reported from Hillingdon, England@PostOffice The not knowing they had the Stamps, the denial they could issue CoPs, the I think 5p over charge! Look forward to explanation.
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Christie Fidura (@cfidurauk) reported from Richmond, EnglandI was so excited about the @RoyalMail click & collect service. No more queuing at the @PostOffice! But, they failed to show yesterday. I’ve rebooked for today. Would feel better if they’d send me a range of times they’re likely to collect. This is very stressful! @RoyalMailHelp
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Michelle Cuthbert (@physiorichmond) reported from Richmond, England@PostOffice I have urgent PPE arriving today. I have filled out a safe place box and your bot has decided I asked for new delivery date please help
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James Parsons (@jparsonsSB) reported from Spelthorne District, England@V_PaleParsons @Nigel_Farage @PostOffice @JimMFelton @peoplesvote_uk @Andrew_Adonis Calm down dear...to quote an old ad phrase. 😂
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stupotpot 🏳️🌈🌹🏃🏻♂️ (@stupotpot) reported from Spelthorne District, England@Ezeetruth @PostOffice @DarkCarpet What about me not being comfortable walking down the street holding my partners hand for fear of verbal/physical abuse? /2
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Colcestrian (@Colcestrian) reported from Hillingdon, England@PostOffice a second day running and a service failure. Mayfair office now in convenience store Me: Have you got the King Charles Flower stamps CleNo they don’t come until May Then said I needed ordinary make up value for the one to Romania Opens her book with stamps ..
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Kura (@KuraSolon) reported from Hillingdon, England@PostOffice horrendously slow, incompetent service at Hayes Post Office - huge queues and no assistance on the self service machines
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Karishma Grover (@Karishamgrover) reported from Chalfont Saint Peter, England@PostOffice Please do because this isn’t the first time this has happened like I said. It’s becoming a regular problem in Chalfont St Peter. The staff member ‘Quereshi’ at the window is ridiculously slow, even though customers have told him and he can see a queue, he really isn’t bothered.
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Beth Maundrill (@GunshipGirl) reported from Ealing, EnglandI don't often send moany tweets but genuinely the @PostOffice in Ealing is the most depressing place. Always a massive queue and too few staff and just horrible atmosphere. Gross.
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Jonathan Fenster (@gardencourtman) reported from Harrow Weald, EnglandWell @jajayourlife have managed to lose my monthly payment on my @PostOffice credit card. All the years I dealt with the Post Office, no problem, first month with @jajayourlife and they try to charge me £12 for their mistake!
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Kura (@KuraSolon) reported from Hillingdon, England@PostOffice Hayes branch severely understaffed, causing very slow service. Also, the self service machines aren’t 100% self service as branch staff need to log on to complete transaction... slightly faster than queuing, but not much! #poorservice #postoffice
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Geoff Adams-Spink (@GAdams_Spink) reported from Harrow Weald, England@PostOffice I posted something to @DVLAgovuk around Aug 9. Unfortunately lost Special Delivery tracking number. Have transaction details from bank. Can you help?
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Maria Lam (@mariamaylam) reported from Kingston upon Thames, England@PostOffice Hi Courtney, thanks for getting back to me but it doesn't matter now. I then registered with my gmail account which worked. There must be a problem with hotmail accounts.
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Alan R Adair (@RadarRadar) reported from Hounslow, England@MackenzieSFX @PostOffice I just feel such an idiot. They got my date of birth, email and mobile before I cottoned on. I am so DUMB. 😩
Post Office Issues Reports
Latest outage, problems and issue reports in social media:
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Artur Nadolny (@ArturNadol7566) reportedBINNED BY THE POST OFFICE Fiona Elliott and her husband bought the shop, post office and house in Clady, County Tyrone in 2005. Their plan was simple. Run it well, retire comfortably, leave something solid behind for the kids. Instead the Post Office (@PostOffice) handed them a computer that lied for a living. The Horizon system started throwing up discrepancies almost straight away. £20 here, £60 there, then more. Fiona kept plugging the gaps with her own money from the shop till, convinced she or her staff had made a mistake somewhere. She rang the helpline. She asked for an audit. Nobody came. So she did what any exhausted small business owner does when a multi billion pound state owned company won't lift a finger. She went searching through bins at night, checking if scratch cards or lottery slips explained the missing money. They never did. The money was never missing. In 2009 two auditors finally turned up. They spent a couple of hours going through the post office, then told her there was a £6,000 shortfall on the system and she needed to pay it right then or she'd be looking at a criminal offence. She asked how it had appeared. She'd been putting in hundreds of pounds a week for years and it had never shown up before. They told her it didn't matter, they wanted the £6,000 in cash right there and then. She didn't have that kind of money in the shop till, so she asked to run to the bank. Refused. The bank was shut for lunch and they weren't waiting around for it to reopen. She offered a cheque instead, the normal way she paid every supplier at the time. Refused again. Cash only. So she went and borrowed it off her brother, who ran the car business down the road, handed the cash straight over, and walked away without a receipt. Read that back. A state owned company sent two people to threaten a woman with a criminal charge over money that never actually went missing, refused a cheque, refused to wait an hour for the bank, took cash off her brother's business, and didn't even bother writing her a receipt. She paid. Of course she paid. Nobody wants to find out the hard way that Horizon's word beats theirs in a courtroom too. Rural post offices were being closed around then, so she took redundancy and rented the shop out. The new tenant hit the exact same phantom shortfalls. The bank repossessed the lot and sold it for £40,000. Fiona and her husband had paid £322,000 for it. The bank didn't stop there either, it went on to repossess the buy-to-let properties they owned as well. The building she once planned to retire on is boarded up now, sitting in the middle of the village like a monument nobody in charge wanted to admit they built. She testified to the Post Office Horizon IT Inquiry (@PostOffInquiry) in 2022. She is still fighting for compensation today, offered only 5% of what she believes she is owed, turned down on appeal three times, and pointed toward the Horizon Shortfall Scheme, which she says she has little faith in after wasting years on it already. Nobody stole a penny. The Post Office just needed someone to blame, and a rural shopkeeper searching her own bins at midnight was easier to accuse than a broken system built by Fujitsu (@fujitsu_uk) and defended for decades by executives who knew exactly what it was doing.
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Common cents (@Commoncent54625) reported@lily_lna @PostOffice I wonder if some drag queen wore that outfit in there would it be a problem.
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அமுதன் (@Amuthan2657) reported@AmazonHelp my order 403-4692438-1716323,I received a very poor-quality/suspected fake productDOCTOR FEEL SOFT I initiated a return, but Amazon is asking me to send through the PostOffice.This is not possible for me.arrange doorstep pickup and process my full refund immediately.
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Connie (@Connkks) reported@Maggiesmush @lily_lna @PostOffice All post offices are run by third worlders… I don’t recommend going down the rabbit hole… it will only provoke anger. When I was growing up, the native people run the post offices… not anymore.
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💜rachel💜 (@Rachologys) reported@lily_lna @PostOffice No back halter with a low cut cleavage. This is engagement bait and it sucks
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CJ (@CarolynOgden) reported@JamesMelville Totally agree. I tried to help a 93 lady. Bright and chatty not IT literate, couldn’t pay her TV licence at our local PostOffice so drove her to CoOp. Didn’t have a bar code do we gave up. She said “the world is against me now I am old” broke my heart @PatrickChristys
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Phil Fuller (@PhilFul23) reported@TimmyR6ig @lily_lna @PostOffice If you don’t know you never will. This is why you didn’t know we don’t have a dress code in our post offices. What are you doing in the country? You clearly don’t like the indigenous people and culture. Is it just for free cash, health and housing?
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Artur Nadolny (@ArturNadol7566) reportedPOST OFFICE SENT INVESTIGATORS TO SEARCH A FRIDGE FOR MONEY Sharon Brown and Kevin Brown took over their Post Office branch in Pennywell, Sunderland, in 2006. A few years in, the Horizon system @PostOffice started showing shortfalls. Sharon assumed the fault was hers. By 2012 she was suspended over a £36k discrepancy that never existed. Investigators arrived at her home. They searched the fridge. They went through the kitchen cupboards. All hunting for cash that was never gone in the first place, because a computer glitch does not hide in a Tupperware box. Sharon and Kevin used their life savings to pay back a debt invented by a faulty IT system. Kevin called it "a massive black hole." They are still in debt today. Two charging orders remain on their home. Sharon has spoken about the period around 2013 and 2014 when the stress brought her close to taking her own life. What stopped her was a photo of her sons, Adam and Callum, on the wall. She has said "I wouldn't be sitting with you now" if she hadn't seen it. Their old branch doesn't exist anymore. It's a shop selling vapes, cakes and milkshakes now, lit up with a rainbow LED sign. Sharon went back to see it once. Her heart was racing before the car even stopped. She no longer speaks to family members who doubted her at the time. No fridge search fixes a debt that was fake from the start. No apology from head office undoes 14 years of two people quietly bankrupting themselves over a software bug. The Post Office Horizon IT Inquiry @PostOffInquiry keeps hearing stories exactly like this one. Post Office keeps saying sorry. Sharon and Kevin keep paying off a debt that a computer made up. SOURCES @BBCNews and others.
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Inevitable Stella (@StellaOShea1) reported@lily_lna @PostOffice Why do you dress up in a posh evening dress to nip down to the local post office?
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Artur Nadolny (@ArturNadol7566) reportedPOST OFFICE REWRITES ITS OWN SCANDAL I was reading through the Post Office Process Review page on the corporate @PostOffice website when one paragraph was cought my attention... The PPR, was set up after the Common Issues Judgment in March 2019, the ruling that came out of Alan Bates and others versus Post Office Limited and first forced Post Office to admit its Horizon accounting system was unreliable and that postmasters had been wrongly blamed for shortfalls the system itself created. "Since the Common Issues Judgment in March 2019, we have carried out work across the business to identify products, policies or processes that may have caused financial loss to Postmasters because of the way they were designed or delivered." The background section on the page says Post Office has carried out work to identify products, policies or processes that may have caused financial loss to postmasters because of the way they were designed or delivered. That phrasing removes Post Office as the party doing the designing and delivering. The losses did not just happen because of how something was designed, Post Office designed it. "We wish to put this right in a straightforward and transparent way, and we have therefore set up the Post Office Process Review to provide financial redress for current and former Postmasters who were impacted." A line further down says Post Office wishes to put this right in a straightforward and transparent way. That reads as voluntary goodwill. What actually happened is a court judgment forced Post Office to admit fault after years of fighting the litigation that proved it, and the PPR exists because of that judgment, not out of an independent wish to be transparent. "You may be aware that there have also been other redress schemes available for people impacted by the Horizon IT Scandal. You can submit a request to the Post Office Process Review whether or not you have separately received a payment or have a case in progress through any of those other redress schemes." Then comes the paragraph that caught my attention most. It tells readers there have also been other redress schemes available for people impacted by the Horizon IT Scandal, and that a postmaster can apply to the PPR whether or not they have already received a payment through one of those other schemes. Read on its own, with no background on the case, this makes Post Office sound like an intermediary. Something called the Horizon IT Scandal happened to postmasters, and Post Office is now helping them access redress for it, alongside other schemes that also exist to help. Post Office built and ran the Horizon system. Post Office prosecuted postmasters using data from that system. Post Office fought the litigation that eventually proved the system was flawed, for years, at public expense, before the judgment forced its hand. The redress schemes named here, including the PPR itself, exist because Post Office caused the losses they compensate. The page also treats the PPR issues and the Horizon IT Scandal as two separate subjects, one involving products, policies and processes, the other a scandal that happened elsewhere, to other people, through other schemes. A postmaster or anybody else reading this without prior context could reasonably conclude that Post Office is a well-meaning administrator cleaning up a mess it did not create. Most people who land on this page are not journalists or campaigners. They are current or former postmasters, or their family members, trying to work out if they are owed money and how to ask for it, and many will not have followed the litigation, the public inquiry, or the years of reporting that established what actually happened. For that reader, the framing on this page is the information. If it tells them Post Office is helping victims of a scandal rather than admitting to causing one, that is what they will take away, and it will shape how much scrutiny they think the process deserves. Post Office has spent years controlling how this story gets told, first by denying there was a problem at all, then by fighting compensation claims, and now by writing its own compensation scheme in language that keeps the institution at arm's length from what it did. The wording on this page is small. The pattern is not.