Post Office Outage in Barnet, Greater London, England

I’ve just had the most horrendous experience at @PostOffice @PostOfficeNews and trying to make a complaint has never been so long

@PostOffice Yesterday I posted my old passport to the passport office having renewed online at home and the po counter person commented on it saying how great it was. I agree! But I'm glad you still do this for folk who aren't comfortable doing it online. Because the paper form is awful.

@PostOffice I’ve submitted a complaint via web form. The staff in the WH Smith’s branch on Harben Parade, London NW3 really need some customer service training. Being on the receiving end of rude, dismissive, and hostile attitude is unacceptable. Sort them out.

@PostOffice I arrived just after 1300 hours to post a birthday card overseas and left at 1342 hours. None of the self service machines were working as you can see. Staff were swamped. Queue well peeved.

@PostOffice the post office Lewisham is a farce. Hardly any staff, long queues, little help and massively over complicated touch screen self service tills just to make a simple parcel postage. Ridiculous.

I don't often send moany tweets but genuinely the @PostOffice in Ealing is the most depressing place. Always a massive queue and too few staff and just horrible atmosphere. Gross.

@PostOffice when is the postal service going to get better at their job

@PostOffice @RoyalMailHelp Thanks for that but I already have & we are NOT supposed to receive any of the crap distributed by the Post Office. However the poor sod delivering it is desperate to lighten the weight of their over filled bag of rubbish so put it through the letter box anyway!😬

@PostOffice No problem!

@PostOffice Not quite true. Whilst it's open the self service functions are both out of order. It's crazy in this day and age to have to queue to post one greetings card.

@PostOffice internet service is the biggest rip off going, i’m supposed to pay £21 a month but end up with bills of £40 a month, and the service is never actually working, yet again my service is broken. So angry 😡 right now. Sort out you’re service

@PostOffice This happens all the time the lady that works there is rude and unreliable closes when she feels like it. like she's on flexi hours just picks and chooses. We generally have no idea when this place is open or closed. this as this is the worst service ever for a massive company

Whew. The way this letter of complaint is going to get written to @PostOffice. I am fuming. Fuming.

@PostOffice Hayes branch severely understaffed, causing very slow service. Also, the self service machines aren’t 100% self service as branch staff need to log on to complete transaction... slightly faster than queuing, but not much! #poorservice #postoffice

@PostOffice horrendously slow, incompetent service at Hayes Post Office - huge queues and no assistance on the self service machines

@PostOffice @BootstrapCook So much excellent advice from the Post Office to help us save money. An extra tip is to only use free email to send messages as oppose to using stamps to send letters

Joke at the post office, they call this service, lots of waiting, one person serving, 3 auto machines not working, no wonder there going under, just utter crap #postoffice #hillingdon #fail #phillipgreen

The worst cues found in the country have to be the @postoffice 20mins to hand in a return item cos people are trying to send hand cream to America... Come on mannnnnnn

@PostOffice since your Walthamstow Central branch relocated service quality and staff knowledge has gone out the window. This is what happens when you make experiences staff redundant as part of so called cost cutting.

@PostOffice The WHSmith in Ealing Broadway is closing down next week what will happen to the postoffice inside

@RoyalMailHelp the WHsmith in Ealing Broadway is closing down what will happen to the postoffice that is inside the store. It closing next week

@NManormani @hammersmithandy @WHSmith @PostOffice I never go in / the experience is appalling. They are gone very soon. I thought they were Post office staff operating within @WHSmith not passed to work them. This is privatisation of the post office.

Thank you to the lady at @WHSmith @PostOffice who sent me on a wild goose chase and wouldn’t wait for 10 seconds after 6pm for me to send my post out. Customer service is being a nice person is just non existent it seems.

Urghhh, the @PostOffice Trafalgar Sq is closing down 🤬

@PostOffice Yeah, apparently they can only help 9-5 M-F. Unfortunately I’m at work then.

@PostOffice No thanks. It’s not about a specific branch; it’s about a general trend where the quality of the service environment is diminished and squeezed. I could give a long list of places. The direction of travel saddens me.

@PostOffice 5 minutes ago. Always such poor service. Only 2 desks open.

@PostOffice Well done guys. Ur website advises DBS counter service availabke at Ealing Broadway but after queuing up and wasting time was told this is not the case. Unbelievable ineptitude. #timewaste

@StarlingForBiz @StarlingBank @Xero @PostOffice - Xero integration Me: yeahhhhh finally 😊🤠🤠🤠🤗🤗🤗🤗 - "CSV exports help you handle the numbers. " Me: 😫😫😫😤😤😤😤😤😤😤 It's not an integration, it's a mockery

@PostOffice I’ve sent a fragile gift in the post that was thoroughly bubble wrapped and in two envelopes. Item has arrived broken and receiver has put her hand in shards of glass. Very bad form and could be dangerous!!

@PostOffice why don’t your self service card payment machines accept Amex, but your counter card machines do? Specifically your London Wall PO.

@StopFundingHate @Specsavers @DFS @BritishGas @LoveWilko @bt_uk @coopuk @ScSSofas @PostOffice @TUIUK @AskHalifaxBank @SlaterGordonUK @British_Airways @Fidelity_UK @SandalsResorts @FundsmithLLP @NOWTV @ImagineCruising Look. Just read up at StopFundingHate, and change your advertising policy. Then we'll stop telling people that you support bigots. Deal?

@PostOffice When am I going to get an update? It’s been a day already and I’m running out of time. The customer service people I speak to don’t seem to be able to help. IF this statement doesn’t arrive soon my wife will be deported (we have a 7 week old baby!) You have to help and fast.

@PostOffice The Post Office has put me through SO much and now you’ll change me £10.50 because your back office team are too incompetent to actually do their jobs? I’ve never had such awful service.

@PostOffice ... also, people need to be disciplined, this isn’t a service! I need my bank statements ASAP and I need to be apologised to. Your back office team have put my family through so much stress and we’re now in such a critical position. Fix this. #PostOfficeMoney #BadService [3]

@PostOffice The 0800 and 0345 people are the same. The manager I was promised earlier failed to call me, this is a dispicable service. I called again, the person I just spoke with promised she’d get it escalated and posted out 1st class. [1/2]

@PostOffice Jess, I always use this - 0345 602 3409 - number, that’s who I’m awaiting a call from. Will the people on your 0800 number be able to actually help me? I’m getting nowhere with this and my wife’s at risk of being deported due to your colleagues incompetency.

@PostOffice Ryan. At information desk. ‘Do you do Document Certification Services’. YES. At counter ‘NO’. Then YES WE DO BUT OUR COPY MACHINE IS BROKEN’. Poor

Shocking customer service @PostOffice St James London SW1.

@hoovesonfire @GreenwichCouncl @PostOffice Calm down and do some work/is stuffed peppers ok for dinner?

The surly woman in tracksuit bottoms rolled her eyes at me and said she couldn't help. The @PostOffice folks.

When you send really important documents by express delivery to be signed for with @RoyalMail and they don't turn up!!! Thanks Royal Mail for your terrible, unreliable, over priced service! @RoyalMailHelp #badservice #royalmail #postoffice

Bought a @PostOffice Pre-Paid Travel Money Card yesterday. Tried to activate it today and had to call them to find out we had been given a dud card. They are sending us the money back but in order to get it by the earliest possible (tomorrow) we have to pay £21. Awful!

@PostOffice how bad is your service getting u lost 2 letters sent by me through your internal post now you lost the letter sent by @PostOfficeMoney complaints dept that was sent last wed this is a joke

@PostOffice Any chance you could send East Ham WHSmith Post Office staff on a customer service course? Ignorant, accusational and deeply unhelpful barely scratches the surface.

@PostOffice #PostOfficeBroadband is utterly terrible can’t wait for the 18-month contract to end so I can switch. #broadband

Please stop bothering me with texts @PostOffice saying I must call you to complete an order I never made #nuisancecalls

@PostOffice Can I just put on one sheet "items 1-400 all standard service to Europe"

What was the point of the #Walworth @PostOffice #refurb it looks like a building site, a pointless shop where the self service stations where and never more than 2 staff at the 6 desk station? @RoyalMail #wasteoftime #londonliving #se17 #se1

@PostOffice Hey Jess shutters on windows were already down by 5.50 when walking up, someone had just left & they locked the door and at I was tapping and waving at the window they stated to close the electric door shutter. #annoying as I scheduled my day route to go to that #postoffice

Hi David. Difficult when @WeAreOpenreach aren't updating @PostOffice. You haven't even asked for a reference to look into this. Seems PO are fielding problems on your behalf but we're having to chase them!!

@OpenreachHelp Hi David. Thx for the generic response. Difficult when @WeAreOpenreach aren't updating @PostOffice. You haven't even asked for a reference to look into this. Seems PO are fielding problems on your behalf but we're having to chase them!!

Hi David. Difficult when @WeAreOpenreach aren't updating @PostOffice. You haven't even asked for a reference to look into this. Seems PO are fielding problems on your behalf but we're having to chase them!!

So @PostOffice, @WeAreOpenreach the fix for an essential emergency Care line phone customer still not done as promised and no update. Gotta love #privatisation. Terrible #CustomerService

@MumbaiPolice @CPMumbaiPolice please help on this, Have not been able get answers from Postoffice for my robbed materials from Postoffice, they have made me go round and round to differnt postoffices..please help

@PostOffice hi there, I am working on my dad's state pension and have gone through post office verification via an app. its asked me to verify using QR code on the site. I am not sure which site. any help would be appreciated.

@coleman_vicki @PostOffice @firstdirect Very rude! How dare you!

@DVLAgovuk As instructed on the renewal notice went to the Post Office but couldn’t get a recognisable electronic signature as the pad/stylus didn’t like the number of o’s in my name, made 20 attempts @PostOffice (counter service person was amazing though).

Another delivery by @cgc delivering @amazon parcels to back gate... If the @PostOffice and @ParcelForce_FR can come to font of house why cant you lot do the same.....I nearly hit him...for being lazyand stupid ...

@JoeLavo I have PostOffice prepaid travel money card. Awful exchange rate. Got a Lyk card, much better...2.5cents per £