Post Office Outage Report in Hengoed, Caerphilly County Borough, Wales
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Post Office offers home phone and broadband internet service, as well as financial services including savings, loans and credit cards.
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E-mailProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of Post Office reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Post Office users through our website.
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Internet (50%)
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Wi-fi (21%)
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Total Blackout (14%)
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E-mail (7%)
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Phone (7%)
Community Discussion
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Post Office Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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New Court Inn Usk
(@TheNewCourtUsk) reported
from
Beechwood, Wales
@PostOffice @MonmouthshireCC @santanderukbiz was told had to give hours notice to order change from #uskpostoffice our designated PO now told 24 hrs notice so no change until Saturday!!! Only want £150’s worth... Help!!!
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Ellie Silcox 🎗️
(@Ellie_Silcox) reported
from
Pontnewydd, Wales
@RogerPlater @PostOffice It's an ID verification check for my Uni course. Basically the website says you can get it done at any post office and I've been to a small one and a large one and no one can help.
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Ben Maizey
(@BlockA_Row3) reported
from
Cardiff, Wales
@PostOffice @RoyalMailHelp Many Thanks - have tweeted as customer services weren't too bothered or concerned when we raised the issue yesterday.
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David Collyer FRPS #leica #fujifilm
(@nedsoldman) reported
from
Abergavenny, Wales
@PostOffice Thank you. It really is atrocious business practice. This is what happens when private enterprise takes over public service.
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Panda Education
(@PandaEduLtd) reported
from
Caerphilly, Wales
@PostOffice please can we speak to a human. We have a recorded delivery item that has gone missing. We have been though the automated system and checked on line which says the item is being returned to sender. But it hasn’t. We have been on hold for 26 minutes. Please help.
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Cressida Ford
(@CressidaFord) reported
from
Cardiff, Wales
@PostOffice Hi Jess - I'm through the queue now though it took a decent while, about 20 mins' wait I think so not unbearable. Credit to the staff who remained cheery and efficient throughout; seems the self service POS were down, which explains the extra queue-y queue! Thanks for responding.
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Caroline vickery
(@Caddy9274) reported
from
Cardiff, Wales
@PostOffice Hi Tom, there was a queue but the problem is only having one post office for the whole of Cardiff city centre.1000’s of workers with only an hour max for lunch, my office is at least 15 min walk away, 3/4 of break spent trying to post a parcel!!!
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Ellie Silcox 🎗️
(@Ellie_Silcox) reported
from
Pontnewydd, Wales
I am actually sick to death of the service offered by @PostOffice I've been to 2 branches now and neither of them can help. And frankly don't know where I can get help.
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Cllr Stephen Marshall
(@StephenMNewport) reported
from
Newport, Wales
@PostOffice travel card customer service line cuts off with no chance to speak to a customer services agent. I only want to renew the expired card I have 😬😬
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TheBigFella💙
(@TheBigfellainc) reported
from
Cardiff, Wales
@leebbailey @PostOffice Biggest problem is that they have their own investigative/prosecution team. There are no checks and balances. The police/cps way isn’t perfect but I’d like to think they’d have worked out that 700+ people aren’t all ripping them off using exact same methods!
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Hot Dog Trainer
(@ondineb) reported
from
Ferndale, Wales
@PostOffice @RoyalMailHelp I think I'll tea reach out to @MindCharity who sends a broken bloody QR code?
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Vince Cox
(@vincecox50) reported
from
Abergavenny, Wales
@PostOffice Abergavenny counter staff must be given the biggest jobs worth award possible ! Talk about UNHELPFUL! They talk to you like your an idiot, are must unhelpful and look at you as if you’ve crawled out from under a rock! Disgusting service.
Post Office Issues Reports
Latest outage, problems and issue reports in social media:
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James O'Flynn
(@jamesoflynn) reported
@PostOffice No. They insisted I had to have the card. Apparently a driving licence is not official enough on its own. I went back with card only to be told someone has already asked for it to be re-delivered. Sadly my wife doesn't have a customer service team on Twitter I can complain to.
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Ash
(@gobbyburd) reported
@PostOffice @tmw94tom Like the PO don't have enough to deal with!! That is not common practice and poor advice!
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Joseph Langley
(@JoeLangley_) reported
@LilywhiteSimon @PostOffice @RoyalMailHelp Either way, what it shows is that their new stamp system really doesn't work for 'consumers'. If people/retailers can buy/sell stamps in good faith (that are counterfeit), their whole system is going to fail.
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SUBBU
(@pjsubramanian) reported
@IndiaPostOffice Hi, we have SSA account in my native postoffice. Recently we changed the living location from one place to another. We lost the SSA passbook during shift our home items. Could you please help us to get duplicate passbook. If need I will share the dtls.
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patience is a virtue
(@patienceisavi12) reported
@FMradioAlex @PostOffice Sadly unless the staff know what each customer in the queue is there for how can they say it will be a long wait!!! As a customer you can assess yourself, 2 counter staff, I'm 15th in the queue probably equals a long wait. The abuse of PO staff though has to stop!!!
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AD Therapy & Life Coaching
(@ADTherapyCoach) reported
@dongingerillo @PostOffice What a nightmare. Hope it all goes through without a problem
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Kayleigh Johnson
(@Kayleig82798738) reported
@PostOffice so everyone else gets a reply on twitter but I don't, so not only has the complaint I made online been ignored I'm being ignored on here too. Some excellent customer service that is, and wonder why I am complaining 🤔
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DMS Consultancy
(@DMSConsultancy) reported
@rob3047 @PostOffice @firstdirect This doesn’t help you Rob but I stopped taking cash and cheques in 2019. Under £1000 the cheque can be paid in via the app but is still a PITA. It’s card or BACs now and I only pay out in the same way.
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Jamie Sefton
(@Seffers007) reported
@PostOffice Is your Travel Card app system down?
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Paul Jimerson
(@pauljimerson) reported
@ethyrica lol. In HS, Hyannis, (Cape Cod), 1971, I was excited to join an anti-war rally in front to the PostOffice downtown. I got there, and no one was there! So I sat on the steps for a while, and went home. My number never came up. If it had, I would have been a conscientious objector.