Post Office Outage Report in Hengoed, Caerphilly County Borough, Wales
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Post Office offers home phone and broadband internet service, as well as financial services including savings, loans and credit cards.
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E-mailProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of Post Office reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Post Office users through our website.
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Internet (50%)
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Wi-fi (21%)
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Total Blackout (14%)
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E-mail (7%)
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Phone (7%)
Community Discussion
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Post Office Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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New Court Inn Usk
(@TheNewCourtUsk) reported
from
Beechwood, Wales
@PostOffice @MonmouthshireCC @santanderukbiz was told had to give hours notice to order change from #uskpostoffice our designated PO now told 24 hrs notice so no change until Saturday!!! Only want £150’s worth... Help!!!
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Ellie Silcox 🎗️
(@Ellie_Silcox) reported
from
Pontnewydd, Wales
@RogerPlater @PostOffice It's an ID verification check for my Uni course. Basically the website says you can get it done at any post office and I've been to a small one and a large one and no one can help.
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David Collyer FRPS #leica #fujifilm
(@nedsoldman) reported
from
Abergavenny, Wales
@PostOffice Thank you. It really is atrocious business practice. This is what happens when private enterprise takes over public service.
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Hot Dog Trainer
(@ondineb) reported
from
Ferndale, Wales
@PostOffice @RoyalMailHelp I think I'll tea reach out to @MindCharity who sends a broken bloody QR code?
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Panda Education
(@PandaEduLtd) reported
from
Caerphilly, Wales
@PostOffice please can we speak to a human. We have a recorded delivery item that has gone missing. We have been though the automated system and checked on line which says the item is being returned to sender. But it hasn’t. We have been on hold for 26 minutes. Please help.
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Cllr Stephen Marshall
(@StephenMNewport) reported
from
Newport, Wales
@PostOffice travel card customer service line cuts off with no chance to speak to a customer services agent. I only want to renew the expired card I have 😬😬
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Vince Cox
(@vincecox50) reported
from
Abergavenny, Wales
@PostOffice Abergavenny counter staff must be given the biggest jobs worth award possible ! Talk about UNHELPFUL! They talk to you like your an idiot, are must unhelpful and look at you as if you’ve crawled out from under a rock! Disgusting service.
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TheBigFella💙
(@TheBigfellainc) reported
from
Cardiff, Wales
@leebbailey @PostOffice Biggest problem is that they have their own investigative/prosecution team. There are no checks and balances. The police/cps way isn’t perfect but I’d like to think they’d have worked out that 700+ people aren’t all ripping them off using exact same methods!
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Ben Maizey
(@BlockA_Row3) reported
from
Cardiff, Wales
@PostOffice @RoyalMailHelp Many Thanks - have tweeted as customer services weren't too bothered or concerned when we raised the issue yesterday.
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Caroline vickery
(@Caddy9274) reported
from
Cardiff, Wales
@PostOffice Hi Tom, there was a queue but the problem is only having one post office for the whole of Cardiff city centre.1000’s of workers with only an hour max for lunch, my office is at least 15 min walk away, 3/4 of break spent trying to post a parcel!!!
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Cressida Ford
(@CressidaFord) reported
from
Cardiff, Wales
@PostOffice Hi Jess - I'm through the queue now though it took a decent while, about 20 mins' wait I think so not unbearable. Credit to the staff who remained cheery and efficient throughout; seems the self service POS were down, which explains the extra queue-y queue! Thanks for responding.
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Ellie Silcox 🎗️
(@Ellie_Silcox) reported
from
Pontnewydd, Wales
I am actually sick to death of the service offered by @PostOffice I've been to 2 branches now and neither of them can help. And frankly don't know where I can get help.
Post Office Issues Reports
Latest outage, problems and issue reports in social media:
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Maria Jukes
(@maria_jukes) reported
@revbarryhill @PostOffice This is absolutely shocking. I’d raise a formal complaint with post office on the basis that this is not treating customers fairly. If no joy, then go to financial services ombudsman… Just disgraceful and so sorry this is happening at such an awful time 😢🙏🏻
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tracey elliott
(@missmadge74) reported
If anyone is considering a @PostOffice travel money card don’t bother. Such a painful process and not even tried to use it yet but not holding up much hope based on terrible experience so far 😡
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mysharona29
(@sharoncove1) reported
@PostOffice @RoyalMailHelp About 20mins(during a weekday early afternoon)helpful staff just not enough. Also said would not give me managers number. Can Bt really charge ME for royal mail losing my parcel(if Thats what really happened i never had problems with Royal mail before🤔)
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Tim Adair-Stirling
(@ninjastirling) reported
@PostOffice Do you have a helpline that doesn’t remind me to go online and then cuts me off? The customer care number (03457223344) is utter pants and not particularly caring.
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mrsopticorange
(@ChantellMarieW) reported
@KayleighHewett @PostOffice Thats so bad!
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Sarah Rigglesford
(@R1ggy) reported
@PostOffice Yes. I went there first assuming as they are the main post office that they would provide this service… I was wrong 🙄 but thanks I will try rosehill. Would it be possible to update your website to remove Sutton from this service?
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Clive Crowther
(@HungryHedgehog4) reported
@PostOffice Yes, I have written a long letter about a month ago after I received a final response to a complaint I hadn’t yet made. All I need is for someone to speak to me and hopefully this can be sorted.
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Truthfullone2022
(@Truthfulloneman) reported
@RoyalMail hi all, there is a huge DPA issue with your app when you print a label at the post office or when d postman brings it. When you select (do not show my address on label), this does not work if the label is brought by the postman or if you print it out at the postoffice.
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tracey elliott
(@missmadge74) reported
@PostOffice Hi David, the service has been appalling & I have no faith in your team or product. 2 people in my party have had issues and have cancelled their card, as have I now. Nobody interested at all which I find disappointing. Will never recommend you sadly
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greedydreamer
(@greedydreamer) reported
@PostOffice Her carer has contacted social services who are going to bring her emergency food. But your service is appalling.