Post Office Outage Report in Hengoed, Caerphilly County Borough, Wales
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Post Office offers home phone and broadband internet service, as well as financial services including savings, loans and credit cards.
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E-mailProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of Post Office reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Post Office users through our website.
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Internet (44%)
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Total Blackout (31%)
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Wi-fi (25%)
Community Discussion
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Post Office Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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TheBigFella💙
(@TheBigfellainc) reported
from
Cardiff, Wales
@leebbailey @PostOffice Biggest problem is that they have their own investigative/prosecution team. There are no checks and balances. The police/cps way isn’t perfect but I’d like to think they’d have worked out that 700+ people aren’t all ripping them off using exact same methods!
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Vince Cox
(@vincecox50) reported
from
Abergavenny, Wales
@PostOffice Abergavenny counter staff must be given the biggest jobs worth award possible ! Talk about UNHELPFUL! They talk to you like your an idiot, are must unhelpful and look at you as if you’ve crawled out from under a rock! Disgusting service.
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Panda Education
(@PandaEduLtd) reported
from
Caerphilly, Wales
@PostOffice please can we speak to a human. We have a recorded delivery item that has gone missing. We have been though the automated system and checked on line which says the item is being returned to sender. But it hasn’t. We have been on hold for 26 minutes. Please help.
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Ellie Silcox 🎗️
(@Ellie_Silcox) reported
from
Pontnewydd, Wales
I am actually sick to death of the service offered by @PostOffice I've been to 2 branches now and neither of them can help. And frankly don't know where I can get help.
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Caroline vickery
(@Caddy9274) reported
from
Cardiff, Wales
@PostOffice Hi Tom, there was a queue but the problem is only having one post office for the whole of Cardiff city centre.1000’s of workers with only an hour max for lunch, my office is at least 15 min walk away, 3/4 of break spent trying to post a parcel!!!
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Cressida Ford
(@CressidaFord) reported
from
Cardiff, Wales
@PostOffice Hi Jess - I'm through the queue now though it took a decent while, about 20 mins' wait I think so not unbearable. Credit to the staff who remained cheery and efficient throughout; seems the self service POS were down, which explains the extra queue-y queue! Thanks for responding.
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Ellie Silcox 🎗️
(@Ellie_Silcox) reported
from
Pontnewydd, Wales
@RogerPlater @PostOffice It's an ID verification check for my Uni course. Basically the website says you can get it done at any post office and I've been to a small one and a large one and no one can help.
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Ben Maizey
(@BlockA_Row3) reported
from
Cardiff, Wales
@PostOffice @RoyalMailHelp Many Thanks - have tweeted as customer services weren't too bothered or concerned when we raised the issue yesterday.
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Hot Dog Trainer
(@ondineb) reported
from
Ferndale, Wales
@PostOffice @RoyalMailHelp I think I'll tea reach out to @MindCharity who sends a broken bloody QR code?
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David Collyer FRPS #leica #fujifilm
(@nedsoldman) reported
from
Abergavenny, Wales
@PostOffice Thank you. It really is atrocious business practice. This is what happens when private enterprise takes over public service.
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Cllr Stephen Marshall
(@StephenMNewport) reported
from
Newport, Wales
@PostOffice travel card customer service line cuts off with no chance to speak to a customer services agent. I only want to renew the expired card I have 😬😬
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New Court Inn Usk
(@TheNewCourtUsk) reported
from
Beechwood, Wales
@PostOffice @MonmouthshireCC @santanderukbiz was told had to give hours notice to order change from #uskpostoffice our designated PO now told 24 hrs notice so no change until Saturday!!! Only want £150’s worth... Help!!!
Post Office Issues Reports
Latest outage, problems and issue reports in social media:
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Abdullah Ali khan
(@AbdullahAkhan) reported
@PostOffice am supposed to and on my turn on the service window I was greeted with a smile by the customer staff, following telling him the reason that I am here for SIA application he told me that the system is being upgraded and they are waiting for it so at the moment he cannot 2/14
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Abdullah Ali khan
(@AbdullahAkhan) reported
@PostOffice facilitate, I requested the customer staff member to please have a notice displayed as I waited for a long time in the queue and the service isn’t available and even I tried calling before coming to post office but it went unanswered. In return, a customer staff member was
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Andrew Driver
(@Cityboy43) reported
@PostOffice Only one member of staff there,not good enough .very poor .no wonder people use other reliable couriers
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Barney Mc Neany
(@NeanyBa) reported
@Tussell_UK @fujitsu_uk should be fined 25% of their revenue for 10 years to be paid to the families of those postmasters pilloried, jailed and driven to early death because of the crap Fujitsu software used by the @PostOffice
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Checks & Balance, Accountability in Politics 🇺🇦
(@dpmx65) reported
@Shell Why is that you customer service for Shell Broadband non existence? Try calling them one is held on a queue for an hour at least. It was not this bad when it was @postoffice Broadband? What has gone wrong?
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Abdullah Ali khan
(@AbdullahAkhan) reported
@PostOffice I can email the incident story if you can please share email address
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Siân Davis
(@siany_d) reported
@The_Mod_ster @PostOffice @thameswater Some companies pass on the processing fee for paying at a post office to the customer. Thames Water are one. Its to encourage you to pay elsewhere
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Ian williams
(@Iantour) reported
@PostOffice shambles. 4 different offices for passports not one knows how and send you to the next. If you weren’t publicly owned you’d have gone bust years ago 5hrs of my life I’ll never get back
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Diane Richard
(@DR160860) reported
@dexterandpoppy @wrexham @ShellEnergyHome My PostOffice account was allegedly migrated in Feb. Shell then cut off my broadband for 9 days. I had to buy a new router from them, surprise, it didn't work. No compensation, no bill. They can't bill me until June. Is this the worst company on earth ?
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Abdullah Ali khan
(@AbdullahAkhan) reported
@PostOffice facilitate, I requested the customer staff member to please have a notice displayed as I waited for a long time in the queue and the service isn’t available and even I tried calling before coming to post office but it went unanswered. In return, customer staff member was