Post Office

Post Office Outage Report in Hengoed, Caerphilly County Borough, Wales

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Post Office offers home phone and broadband internet service, as well as financial services including savings, loans and credit cards.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Post Office reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Post Office Outage Chart in Hengoed, Caerphilly County Borough, Wales 12/20/2025 14:30

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Most Reported Problems

The following are the most recent problems reported by Post Office users through our website.

  1. Internet (43%)

    Internet (43%)

  2. Total Blackout (29%)

    Total Blackout (29%)

  3. Wi-fi (21%)

    Wi-fi (21%)

  4. Phone (7%)

    Phone (7%)

Community Discussion

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Post Office Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • Ellie_Silcox Ellie Silcox 🎗️ (@Ellie_Silcox) reported from Pontnewydd, Wales

    I am actually sick to death of the service offered by @PostOffice I've been to 2 branches now and neither of them can help. And frankly don't know where I can get help.

  • vincecox50 Vince Cox (@vincecox50) reported from Abergavenny, Wales

    @PostOffice Abergavenny counter staff must be given the biggest jobs worth award possible ! Talk about UNHELPFUL! They talk to you like your an idiot, are must unhelpful and look at you as if you’ve crawled out from under a rock! Disgusting service.

  • Ellie_Silcox Ellie Silcox 🎗️ (@Ellie_Silcox) reported from Pontnewydd, Wales

    @RogerPlater @PostOffice It's an ID verification check for my Uni course. Basically the website says you can get it done at any post office and I've been to a small one and a large one and no one can help.

  • PandaEduLtd Panda Education (@PandaEduLtd) reported from Caerphilly, Wales

    @PostOffice please can we speak to a human. We have a recorded delivery item that has gone missing. We have been though the automated system and checked on line which says the item is being returned to sender. But it hasn’t. We have been on hold for 26 minutes. Please help.

  • Caddy9274 Caroline vickery (@Caddy9274) reported from Cardiff, Wales

    @PostOffice Hi Tom, there was a queue but the problem is only having one post office for the whole of Cardiff city centre.1000’s of workers with only an hour max for lunch, my office is at least 15 min walk away, 3/4 of break spent trying to post a parcel!!!

  • CressidaFord Cressida Ford (@CressidaFord) reported from Cardiff, Wales

    @PostOffice Hi Jess - I'm through the queue now though it took a decent while, about 20 mins' wait I think so not unbearable. Credit to the staff who remained cheery and efficient throughout; seems the self service POS were down, which explains the extra queue-y queue! Thanks for responding.

  • BlockA_Row3 Ben Maizey (@BlockA_Row3) reported from Cardiff, Wales

    @PostOffice @RoyalMailHelp Many Thanks - have tweeted as customer services weren't too bothered or concerned when we raised the issue yesterday.

  • TheNewCourtUsk New Court Inn Usk (@TheNewCourtUsk) reported from Beechwood, Wales

    @PostOffice @MonmouthshireCC @santanderukbiz was told had to give hours notice to order change from #uskpostoffice our designated PO now told 24 hrs notice so no change until Saturday!!! Only want £150’s worth... Help!!!

Post Office Issues Reports

Latest outage, problems and issue reports in social media:

  • SongMacom Pete Murray (@SongMacom) reported

    @ant_hkuk @PostOffice @CyberProtectUK yes, and the problem also is that they clone numbers, so blocking is pointless, as are abusive replies which has been trending on social media, as it just means some poor random receives a nasty response to a message they never sent!

  • lornaanne79 Lorna Peters (@lornaanne79) reported

    @PostOffice hi I sent a small package on 8.6. It was weighed & checked by the lady in branch & sent second class for 96p. The recipient received a note to say I hadn't paid enough, so she had to pay £3.50 which I have now sent to her. I am now out of pocket. Please can you help?

  • Shop4Ducks Shop4Ducks (@Shop4Ducks) reported

    @PostOffice Please can you sort out your Shrewsbury Branch, as it is shut for the 2nd day in a row, when the WHSmith area manager won't support the local team with cover, leading to staff going off sick, due to working the counters alone.

  • DavidHeadViews David Head (@DavidHeadViews) reported

    I go into my city centre branch of the @PostOffice. All positions closed, so have to use self-service, where all three assistants are helping customers. At the counter, assistants are behind screens. At self-service, they are right next to you. Both bizarre and questionable.

  • YorkshireHollz Miss_Hollz (@YorkshireHollz) reported

    Question for @PostOffice . There’s a post office in my village that still comes up as meant to be open but hasn’t been open in over a year. Sign up saying it was due to reopen last year never has. Isn’t there regulations about post offices being declared open or closed?

  • siany_d Siân Davis (@siany_d) reported

    @TheDogotter @PostOffice What service did you use

  • SamuelADodge Samuel Alonzo Dodge (@SamuelADodge) reported

    @Keepapitchinin @SpencerWMcBride Yes, but I know my postoffice problems do not hold a candle to yours. Fight on!

  • DaiTheBook DaiTheBook (@DaiTheBook) reported

    @RoyalMail Or you can use your local @PostOffice Vital part of many a community, use it or lose it. Drop and Go service, No printing No admin, No queues. No hassle

  • milesanthonyja1 miles anthony jackson (@milesanthonyja1) reported

    @Kayleighrawlin1 @PostOffice I'm w/o an internet connection for the 7th time in 3 months and yes a couple of years ago it took over a month to get connected I need to switch soon they are now owned by Shell so God only knows what customer services will be like "Got any petrol mate + me internet needs fixin'"

  • BeeofFitzrovia BuzzyBee (@BeeofFitzrovia) reported

    @PostOffice No problem - the other staff were as incredulous as me but my god he was rude