Post Office Outage in Hengoed, Caerphilly County Borough, Wales

@PostOffice @RoyalMailHelp Many Thanks - have tweeted as customer services weren't too bothered or concerned when we raised the issue yesterday.

@PostOffice Hi Jess - I'm through the queue now though it took a decent while, about 20 mins' wait I think so not unbearable. Credit to the staff who remained cheery and efficient throughout; seems the self service POS were down, which explains the extra queue-y queue! Thanks for responding.

@PostOffice please can we speak to a human. We have a recorded delivery item that has gone missing. We have been though the automated system and checked on line which says the item is being returned to sender. But it hasn’t. We have been on hold for 26 minutes. Please help.

@RogerPlater @PostOffice It's an ID verification check for my Uni course. Basically the website says you can get it done at any post office and I've been to a small one and a large one and no one can help.

I am actually sick to death of the service offered by @PostOffice I've been to 2 branches now and neither of them can help. And frankly don't know where I can get help.

@PostOffice @MonmouthshireCC @santanderukbiz was told had to give hours notice to order change from #uskpostoffice our designated PO now told 24 hrs notice so no change until Saturday!!! Only want £150’s worth... Help!!!

Keeping existing customers should be a priority, @PostOffice. With emails, delivery options increasing and you say you are too busy to help an elderly gentleman to get his pension, because your employee won't respond..... speak with your feet and never use these services again!!

Pretty bad that no companies give #lifeinsurance to people with #mentalhealth illnesses. Surprised at being turned away from @PostOffice As well. To add to the list

@PostOffice Thank you Stephen for the quick reply. It was Bute Street, Cardiff. What disappointed me most was their bad attitude and un-helpfulness.

@PostOffice Hi Stephen yes it was this morning about an hour ago can’t praise his service enough!

@PostOffice no wonder no one uses you! Apparently I can’t pay a cheque into my @firstdirect account there! Even though it clearly says I can. Train your idiot staff please!

@PostOffice ridiculous when you wait for a parcel to be redelivered then hear the letterbox go to the door to find another redeliverly note. Had a cheek to leave the note without even knocking or ringing the bell and when I opened the door sped off down the road! So incompetent!

Philpost service really suck. They dont deliver your package door to door both ems and airmail. Difference of 2 is that i can claim airmail at my city postoffice while ems i need to travel to their main office which is 3 hr bus ride lmao

@markyeg @PostOffice There was an awkward hug, but as I not only looked, but smelt, like a hobo I didn’t hang around!

@eniolaxx @PostOffice @MumsnetTowers Wow! That is terrible! Sorry you have to go through that!

@PostOffice Thank you. I was made quite a few promises by the customer services supervisor on Wednesday and nothing has materialised since.

@PostOffice I appreciate terrible customer service is the default standard in the UK, but frankly I’m not sure who’s worse-you or the cowboys at @OpenreachHelp who are completely unaccountable given that Ofcom is a wet lettuce.

@PostOffice I’ve had multiple phone calls since then. Empty promises from your customer service team. No response from Openreach. You’ve got my number, call me.

@PostOffice I have a complaint about your document verification service. And that has to do with the fact that all my bank accounts and utilities are now online (paperless). So I had to print out a utility bill (which does have my address on it). The Post Office branch...