Post Office Outage Report in Hengoed, Caerphilly County Borough, Wales
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Post Office offers home phone and broadband internet service, as well as financial services including savings, loans and credit cards.
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E-mailProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of Post Office reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Post Office users through our website.
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Internet (54%)
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Total Blackout (23%)
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E-mail (8%)
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Wi-fi (8%)
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Phone (8%)
Community Discussion
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Post Office Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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Panda Education
(@PandaEduLtd) reported
from
Caerphilly, Wales
@PostOffice please can we speak to a human. We have a recorded delivery item that has gone missing. We have been though the automated system and checked on line which says the item is being returned to sender. But it hasn’t. We have been on hold for 26 minutes. Please help.
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David Collyer FRPS #leica #fujifilm
(@nedsoldman) reported
from
Abergavenny, Wales
@PostOffice Thank you. It really is atrocious business practice. This is what happens when private enterprise takes over public service.
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Ben Maizey
(@BlockA_Row3) reported
from
Cardiff, Wales
@PostOffice @RoyalMailHelp Many Thanks - have tweeted as customer services weren't too bothered or concerned when we raised the issue yesterday.
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Cllr Stephen Marshall
(@StephenMNewport) reported
from
Newport, Wales
@PostOffice travel card customer service line cuts off with no chance to speak to a customer services agent. I only want to renew the expired card I have 😬😬
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Caroline vickery
(@Caddy9274) reported
from
Cardiff, Wales
@PostOffice Hi Tom, there was a queue but the problem is only having one post office for the whole of Cardiff city centre.1000’s of workers with only an hour max for lunch, my office is at least 15 min walk away, 3/4 of break spent trying to post a parcel!!!
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Cressida Ford
(@CressidaFord) reported
from
Cardiff, Wales
@PostOffice Hi Jess - I'm through the queue now though it took a decent while, about 20 mins' wait I think so not unbearable. Credit to the staff who remained cheery and efficient throughout; seems the self service POS were down, which explains the extra queue-y queue! Thanks for responding.
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TheBigFella💙
(@TheBigfellainc) reported
from
Cardiff, Wales
@leebbailey @PostOffice Biggest problem is that they have their own investigative/prosecution team. There are no checks and balances. The police/cps way isn’t perfect but I’d like to think they’d have worked out that 700+ people aren’t all ripping them off using exact same methods!
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New Court Inn Usk
(@TheNewCourtUsk) reported
from
Beechwood, Wales
@PostOffice @MonmouthshireCC @santanderukbiz was told had to give hours notice to order change from #uskpostoffice our designated PO now told 24 hrs notice so no change until Saturday!!! Only want £150’s worth... Help!!!
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Hot Dog Trainer
(@ondineb) reported
from
Ferndale, Wales
@PostOffice @RoyalMailHelp I think I'll tea reach out to @MindCharity who sends a broken bloody QR code?
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Ellie Silcox 🎗️
(@Ellie_Silcox) reported
from
Pontnewydd, Wales
@RogerPlater @PostOffice It's an ID verification check for my Uni course. Basically the website says you can get it done at any post office and I've been to a small one and a large one and no one can help.
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Vince Cox
(@vincecox50) reported
from
Abergavenny, Wales
@PostOffice Abergavenny counter staff must be given the biggest jobs worth award possible ! Talk about UNHELPFUL! They talk to you like your an idiot, are must unhelpful and look at you as if you’ve crawled out from under a rock! Disgusting service.
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Ellie Silcox 🎗️
(@Ellie_Silcox) reported
from
Pontnewydd, Wales
I am actually sick to death of the service offered by @PostOffice I've been to 2 branches now and neither of them can help. And frankly don't know where I can get help.
Post Office Issues Reports
Latest outage, problems and issue reports in social media:
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Clair Swales
(@ClairSwales1) reported
@nerysandgwen @PostOffice Exactly! I did said I’d take my parcels on to Talgarth if needed! They are single handed but never complain when I’ve been in with parcels 📦
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Edwin Hsu
(@xuweisen) reported
I never mentioned this problem because at the end my warehouse receives it and because i see u as a friend, so i no need to take it too serious, i just want that item safely arrives to me, but I just dont understand, you only ask me to contact YOUR COUNTRY POSTOFFICE bu twitter
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RichieTheFruit
(@RichieTheFruit) reported
@PostOffice That's the website I was on. And the last time I used tracked anything (which was many times last year), I dropped it off at the PO without issue. So you've reduced service? Fair enough, I'll be using myhermes more often. I'm sure your POs will appreciate the drop in income.
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Ruth Fenton
(@rfen25) reported
@postoffice disappointed in staff in PO & ur non response to prev twt. My mum is nearly 80, disabled and trying her best to return to normal life after a v lonely & trying year. no longer wants to go to local po due to attitude of staff when she needed help. #badservice #PO #😩
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How To 9 x Your Social Media
(@simonscholes77) reported
from
Smannell, England
Atrocious service at local @PostOffice as for cheapest 2nd class postage. Tried to tell me cheapest service was £15 on something and when questioned miraculously found a service for £8. How is that OK, if I’d not questioned it I’d have paid well over the odds.
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RichieTheFruit
(@RichieTheFruit) reported
@PostieMcPost @RoyalMailHelp @PostOffice But you used to, right? Mebbes I'm not remembering correctly. It makes zero sense that I can order 2nd class parcel, or a SD parcel, but not a medium priced service. Who on earth came up with that?
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Carly
(@CarlyRG87) reported
@PostOffice my Internet had been rubbish since it changed to Shell can you help
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Tim Needham
(@timneedham) reported
Hey @PostOffice could you update your #website. Trying to use your in store services and support local business to find that it’s out of order. No wonder we are using online services with lack of support and information.
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sharon
(@sharon42409998) reported
@PostOffice Hi, my son paid a parking fine at a local post office. The wrong reference number was on the receipt he was issued with from yourselves , which has now led to the fine being double the amount as Manchester City council have no record of the amount being paid. Help!
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Paul ♠️♥️♦️♣️ 🏴🇬🇧🇮🇪🇪🇺
(@PDJ4ck) reported
Driving licence renewal submitted at the @PostOffice on Monday, new licence received in the post from @DVLAgovuk on Friday. Now that's a great service 👍