Santander

Is Santander down in Astley, Borough of Wigan, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Astley, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Astley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Astley, Borough of Wigan, England 12/02/2025 11:50

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (53%)

    Mobile App (53%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (6%)

    Transactions (6%)

  5. Withdrawals (6%)

    Withdrawals (6%)

Community Discussion

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Santander Issues Reports Near Astley, England

Latest outage, problems and issue reports in Astley and nearby locations:

  • MondoMoody Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported from Widnes, England

    @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

  • ClaireJMorris Claire Morris (@ClaireJMorris) reported from Stockport, England

    @santanderuk could you please get more people on your phones, I've tried to speak to someone 3 times this morning, spent I've 45 minutes on hold. Luckily I'm not one of your customers who need urgent help, you need to do better #CostOfLivingCrisis

  • RangeHeating R🔥nge Heating (@RangeHeating) reported from Urmston, England

    Already a @santanderuk customer yet to open a bus account I have to speak to someone on the phone then make an appointment for another phone call then make another appointment to see business manager in person miles away because you closed my branch Out of date and out of touch

  • matt_tomkin Matt Tomkin - Tao (@matt_tomkin) reported from Bury, England

    Why can you apply for a loan, get a loan and have the money without speaking to anyone. Yet to pay it off you have to sit on the phone for 6 days with **** on hold music?? @santanderuk @NatWest_Help

  • MondoMoody Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported from Widnes, England

    @santanderukhelp @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

  • radiochelsea Lady Chelsea Norris (@radiochelsea) reported from Stockport, England

    1/2 So @santanderuk my account goes into arrears for 1 day - you then block my account and takes 5 days to unlock meaning I can’t use my own money!!! How do I feed kids/get petrol? You suggest bank transfer how does that work at a supermarket?

  • TanvirHamid1982 Tanvir Hamid 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇧🇩🇬🇧🇪🇺🔴⚪️⚫️🐝 (@TanvirHamid1982) reported from Manchester, England

    Is the @santanderuk app for #iPhone working properly? Can’t transfer money/pay payees.

  • MondoMoody Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported from Widnes, England

    @santanderuk @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

  • radiochelsea Lady Chelsea Norris (@radiochelsea) reported from Stockport, England

    2/2 you then suggest get cash out, you’ve shut all the branches? Also no one takes cash anymore. You then suggest using my other accounts with you - that I have no cards for. So how do I pay for food? Absolutely disgusting service and I will be leaving @santanderuk

  • MondoMoody Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported from Widnes, England

    @santanderukhelp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

  • Blaiise1 Blaise™🇮🇹🇳🇬 (@Blaiise1) reported from Westhoughton, England

    @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

  • JalilvandMahdi Mahdi Jalilvand (@JalilvandMahdi) reported from Salford, England

    @santanderuk you put restrictions access to my account and sent me a letter and asked me to call you, since I received the letter I tried calling you and waiting and waiting and waiting but nobody take my call, what should I do now? Really disappointed

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Beastier1 Richard Peters (@Beastier1) reported

    @santanderuk Do you have a complaints process that can be resolved quicker than your advised 6-8 weeks? I have a critical & time sensitive issue requiring immediate resolution as a result of advice previously provided by yourselves and seems you have no flexibility to help

  • DrCrypto76 𝕯𝖗𝕮𝖗𝖞𝖕𝖙𝖔76 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 🏴‍☠️₿ (@DrCrypto76) reported

    @santanderuk So your preventing me in, investing into Crypto projects well no problem at all personal and business banking closed as of today.

  • Louplatt2 Louisa (@Louplatt2) reported

    To add insult to injury I’ve attempted to call again this morning - several times - and they just continue to put the phone down and cut me off #ridiculous #santander #poorcustomerservice @santanderuk @santanderukhelp @MartinSLewis

  • dave28263 Dave (@dave28263) reported

    @santanderuk fast payment service load of ****

  • VMildew Victoria Mildew (@VMildew) reported

    Is there a @santanderuk victims support group out there? I need something to do till they decide I can use my own money.

  • Ghaniwkwk Ghani wkwk (@Ghaniwkwk) reported

    @Crypto_Hungry_ @santanderuk @TheFCA The web3 community is getting ruined by these unfortunate events, but you can actually recover what you lost on your crypto wallet if you have the transaction ID and some evidence raul _deck on Instagram will help you, like he helped me the other day

  • SCLondonStation Dr. David Kelly (@SCLondonStation) reported

    @santanderuk True, it happened to me with a Spanish bank, BBVA. look out since they won’t do a damn thing about shutting down the scam artist’s account or getting your money back

  • fanta_no_ice 🌚 (@fanta_no_ice) reported

    @HSBC_UK i had the exact same issue with @santanderuk - they solved the issue within 20 mins. #neverHSBCnotevenonce

  • RWarren1966 RoyWarren1966 (@RWarren1966) reported

    @santanderuk Get your customer service telephone lines sorted out instead of wasting money on pathetic unprofessional TV adverts with two overgrown schoolboys.

  • HinaGP Hina Gaglani-Patel (@HinaGP) reported

    @santanderuk …how are you able to lose someone’s money, and then not action the support you are offering whilst you try and find it, almost 3 weeks on? Hours and hours, and even more hours spent on the phone to yourselves. No resolution. It’s our money. Please just give it back