Santander status: access issues and outage reports

Problems in the last 24 hours in Altrincham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Altrincham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Altrincham, England

Latest outage, problems and issue reports in Altrincham and nearby locations:

• 
  Claire Morris (@ClaireJMorris) reported 17 minutes ago from Stockport, England

  @santanderuk could you please get more people on your phones, I've tried to speak to someone 3 times this morning, spent I've 45 minutes on hold. Luckily I'm not one of your customers who need urgent help, you need to do better #CostOfLivingCrisis

• 
  Tanvir Hamid 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇧🇩🇬🇧🇪🇺🔴⚪️⚫️🐝 (@TanvirHamid1982) reported 17 minutes ago from Oldham, England

  Is anyone having issues with @santanderuk app on #iPhone? Song log me in!

• 
  Lady Chelsea Norris (@radiochelsea) reported 21 minutes ago from Stockport, England

  1/2 So @santanderuk my account goes into arrears for 1 day - you then block my account and takes 5 days to unlock meaning I can’t use my own money!!! How do I feed kids/get petrol? You suggest bank transfer how does that work at a supermarket?

• 
  Blaise™🇮🇹🇳🇬 (@Blaiise1) reported 22 minutes ago from Westhoughton, England

  @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

• 
  TheChilliPod (@PodChilli) reported 28 minutes ago from Oldham, England

  @santanderuk I've had 2 payments of £17.99 taken from my account for an X-box live subscription. I Havn't signed up for this. I've got nowhere with Microsoft & PayPal whilst trying to resolve this. Can you help?

• 
  Lady Chelsea Norris (@radiochelsea) reported 29 minutes ago from Stockport, England

  2/2 you then suggest get cash out, you’ve shut all the branches? Also no one takes cash anymore. You then suggest using my other accounts with you - that I have no cards for. So how do I pay for food? Absolutely disgusting service and I will be leaving @santanderuk

• 
  David Waters (@davidwaters79) reported 33 minutes ago from Knutsford, England

  Goodness me @santanderuk @santanderukhelp you really, really don’t want people to call you. New customer here needing to speak to someone. I’m over 30 mins in & most of that was messages telling me not to call 😩😩

• 
  Norbert Lad. (@maximuslid) reported 35 minutes ago from Knutsford, England

  @santanderuk Hi, can you help. I want a new current account to service my apartment in Spain and transfer my bill payments from Sabadell.

• 
  Patrick Shaw (@PatchLatics) reported 40 minutes ago from Oldham, England

  @UJeebus89 @santanderuk They are the first to tax us on gains. What ******** do they want haha

• 
  Mahdi Jalilvand (@JalilvandMahdi) reported 45 minutes ago from Salford, England

  @santanderuk you put restrictions access to my account and sent me a letter and asked me to call you, since I received the letter I tried calling you and waiting and waiting and waiting but nobody take my call, what should I do now? Really disappointed

• 
  Tanvir Hamid 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇧🇩🇬🇧🇪🇺🔴⚪️⚫️🐝 (@TanvirHamid1982) reported 49 minutes ago from Manchester, England

  Is the @santanderuk app for #iPhone working properly? Can’t transfer money/pay payees.

• 
  R🔥nge Heating (@RangeHeating) reported 56 minutes ago from Urmston, England

  Already a @santanderuk customer yet to open a bus account I have to speak to someone on the phone then make an appointment for another phone call then make another appointment to see business manager in person miles away because you closed my branch Out of date and out of touch

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  knappster29 (@garryknapp8) reported 2 minutes ago

  @uniiqverse @santanderuk Don’t move to nationwide , worst customer service ever , messed my move dates up , just horrible people to deal with if you can get past the bot

• 
  cookaburra (@weyheylad) reported 4 minutes ago

  @santanderuk I can't seem to do this could you send me an email address please to contact you as in branch can't seem to help . The email sending the voucher is not replying and time is marching on I do not want to lose the voucher

• 
  Egg Box (@EggBoxOfTricks) reported 5 minutes ago

  @IsntWorkingPod @HeadWarriorTWM @santanderuk D, obvs! Plus terrible optics given the current situation, which although totally unrelated is so jarring with his frivolous & mocking-like tone.

• 
  Matty Hough (@MattyHough2) reported 5 minutes ago

  @santanderuk UK customer stranded homeless in Hungary after fraud on my account. I’ve waited 7 days for investigation with no access to money, food or accommodation. Repeated requests for emergency hardship escalation and vulnerable customer support have not been resolved

• 
  Cornwall ⭕️‘s. (@postmanpat1965) reported 8 minutes ago

  @santanderuk yes, but why cant we do it on the app? thats what i asked. some people dont always have access to a computer

• 
  Simon (@aSimonDavies) reported 12 minutes ago

  @santanderuk how does a customer contact you about a stolen card when your phone centres are closed?

• 
  Sheila kirkby (@kirkbysheila28) reported 16 minutes ago

  @santanderuk @StumpyRabbitt @santanderuk why are you doing this to existing customer why not just to new customers? I hope it doesn’t happen to me I have been a customer of yours since you were abbey national 😳

• 
  jo (@5arstudent) reported 18 minutes ago

  @santanderuk Zero. That’s the concerning thing. I have repeatedly asked your customer service team who have no even referred me on to the relevant department - one lady just said the department is called “the back office” I have 2 children under 8

• 
  Citizen_SJ (@PatriotHoplite) reported 18 minutes ago

  Wonder why it so difficult / impossible to get hold of anyone at @santanderuk to help? are they in financial trouble? have they shutdown their customer service? @TheFCA @bankofengland

• 
  cassy x (@cassyx2184) reported 19 minutes ago

  Absolutely woeful customer service on the app. No response, no help. Nothing @santanderuk