Sky Outage in Stoke Mandeville, Buckinghamshire, England

@SkyHelpTeam on hold this morning for over 15 minutes, and still no one answered. Absolutely shambolic customer service.

@SkyUK I would like to say how unimpressed I am that following my sky q box hard drive crashing leaving me with no recording or access to anything apart from live tv and multi room not working because of this I have to wait nearly a month to get this fixed!Great customer service

@SkyHelpTeam you have text me to tell me that my email has been blocked due to a security concern and to login to change my password. When I try it gives me a phone number to call, when I call the number it tells me I will apparently be on hold for an hour! 😱😱

@SkyHelpTeam you’ve apparently blocked my e mail account due to a security concern, your text tells me to login and change my password. When I try to login it tells me there is a problem and to call a number... percent tells me that I will be on hold for an hour!! 😱😱...

@SkyHelpTeam really getting fed up with the daily network proximity error and technical fault on my Sky Q minibox, starting to regret leaving Virgin for this.

@SkyHelpTeam Should really make that more clearer when you say never miss a midweek championship game as false advertising

Someone who can actually explain to me why after 15 weeks we are no further forward... @SkyHelpTeam @OpenreachHelp @Ofcom Stop treating me like an idiot, start showing some meaningful interest and customer care.

@SkyUK My sky internet keeps going down 😳😳😳

@SkyUK poor customer service. Waited in all day for engineer and still no show

@bashy_1986 Cancelled our @SkySports almost a year ago. They're as bad as the gutter press. Don't miss it bit, bar Kris Kamara, but I couldn't justify £50 a month for his amusing mid match analysis.

@bt_uk absolutely dreadful customer service. Elderly parents moving house and need an active landline and you can’t even get the number transfer correct despite numerous promises and telephone calls. Highly recommend to any of my colleagues not to move from @SkyUK back to BT!

@SkyHelpTeam Well it seems online help is even busier than the phone! Over an hour to wait and they’ve said they can’t access the account which is rubbish as I have accessed it no problem

@TheVillaGuy_ I came on here to find out the same thing. We got a horrible whine at the same time coming from the @SkyUK TV. Weird!

When @SkyHelpTeam doesn’t help and this guy does. #classic

Second time my internet has stopped working in less then a week!! This is stupid! @SkyUK !

Honestly I pay money for my WiFi to work and it doesn’t work or is constantly slow!! Erghhh @SkyUK

@SkyUK With respect, I like your products but I went through an 18 month period where I was not getting the channels, quality and hardware I paid for. Your customer support is terrible.

@mandyloub31 @SkyHelpTeam That is a very poor service 😒

@SkyUK worst service you are likely to find complete waste of time. Nobody ever available and nobody ever gets back to you. Internet has been down for 5 days now and nobody will respond

@SkyUK shock now 2 days without internet yet again and no update when this will be fixed...such a terrible service yet again

@SkyHelpTeam Just been onto Sky broadband customer services as we have an issue with ourSky/ BT broadband install line today! His comments “what do you want Sky to do about it’ is name was John “noneofyourbusiness’ #furious #greatstart #customerservices

@Cribbeanyo @siobhanrowe @SkyUK Horrible company, got us all by the *****

@SkyUK @SkyHelpTeam @DPD_UK Hey followers. Please retweet if you agree that DPD couriers are an absolute joke and you are sick of the crappy service you get from them.

@SkyHelpTeam @SkyUK @DPD_UK so now we have the joy of paying £5 to wait in all day on sat as dpd are such a joke they can’t even give a delivery slot like every other modern courier company. So sky have paid for this delivery and now so have we. Dpd paid twice for a shit service.

@SkyHelpTeam @SkyUK @DPD_UK why do a sky continue to use dpd as the courier for mobile deliveries? They really are a shower of shit. parcel delivered anytime between 6am and 10pm. Come on. This isn’t 1990 ffs. Can’t be left with neighbours. No 2hr slot or pay £5 for all day sat.

@SkyHelpTeam and still not working and still no response. Can only say your good reputation is changing...... Not the best customer service.

@benharper87 @SkyUK I've never come across an internet provider that has good customer service (albeit I've only used two before..)

@SkyHelpTeam is there issues with uhd on football and f1 keeps cutting out HD is fine

@SkyUK awful internet service for 3 days now and no response to any of my calls or message...usual poor service to be expected terrible service

It's 2018 and @SkyUK still loses satellite signal when it rains

@WozzaHarris @SkySports @ElevenSports_UK I’ve never ever heard of Elevan sports uk. Can’t watch a major. Wow pretty poor

Amazing exchange with @SkyUK tonight about my (now) £75 a month tv only deal expiring.... apparently they don’t send offers about new deals to existing customers in case we might not notice we are getting completely fleeced! So tempted to cancel based on their arrogance alone!

@JulieHa03488885 @keithwill73 @UKTV @SkyUK @bt_uk @TalkTalkTV @virginmedia Can you possibly ask a trusted younger relative to help you get a good deal with another provider? Shocking service with Virgin. Even if they get the channels back, I'm still switching. Last straw!

@Stiffs74 @SkySports It’s actually incredibly sad isn’t it? I genuinely think the world is fucked when I read this shit.

Been trying to sort my @SkyUK now for 6 hours. All of the customer service teams don’t talk to each other. Completely useless.

@SkySportsPL @SkySports What a load of crap he spouts. Needs to Stick to League of their own where his lack of intelligence shines.

@SkyUK And your Mistake is costing me 700 pounds. when the staff member that did this should be fired and taken the money off them but it seems like your company is backwards you would rather punish the customer instead and not fire the person responsible unreal truly

@SkyUK I would but today i found out theres nothing more you can do to help as you want to charge me for your mistake and will never except responsibility for anything you do wrong sham of a company you should all be ashamed

@SkyHelpTeam @SkyUK this has to go down as the WORST service I have got from any company which includes services from multiple countries. Internet in India gets connected in a couple of days. This is worst than anything. Look at @Hyperoptic they serve much better.

@SkyHelpTeam And your Mistake is costing me 700 pounds. when the staff member that did this should be fired and taken the money off them but it seems like your company is backwards you would rather punish the customer instead and not fire the person responsible unreal truly

@SkyUK our remote control has broken for the 3rd time in a year. We have constantly bought new ones but are at the end of our tether now. Please help.

@SkyHelpTeam I would but today i found out theres nothing more you can do to help as you want to charge me for your mistake and will never except responsibility for anything you do wrong sham of a company you should all be ashamed

@SkyHelpTeam @SkyUK Your internet is the ULTIMATE worst I’ve ever known. Never use it half the time just use my 4g. Cannot be bothered to ring and wait 4 hours so let me know when you can sort it. Ta

@SkyUK absolutely shocking service been waiting for our internet to be activated was supposed to be on the 9th then the 11th then the 13th still no communication and still no internet why pay for a service to not have it

@SkyUK @SkyHelpTeam my sky broadband was promised in 10 SEP and then pushed to 14. Today it was expected to be activated. Now they are saying it is pushed to 18. Really want to know why you can't keep your promised dates. Do you guys care for customers. Pathetic service.