Sky Outage in Berkhamsted, Hertfordshire, England

I can’t believe how awful @SkyUK customer service is. 40 mins on hold and promised a phone call - still waiting 48 hours later!!😤😤 #badcustomerservice

Love the fact @SkySports still have biased commentators watching these games. Laughable. Never gonna change is it @ColB333 @MattHollywood86 #joke

Why ******** is @SkySports looking like @SkySportsNews tonight doing my nut in

@SkyHelpTeam, signal dropped in the middle of @MTG_Arena game. again. this is becoming more frequent recently. so sad... 😭😭😭

@SkyHelpTeam, signal dropped in the middle of @MTG_Arena game. again. this is becoming more freqrnt recently. so sad... 😭😭😭

@SkyHelpTeam on hold this morning for over 15 minutes, and still no one answered. Absolutely shambolic customer service.

@SkyHelpTeam sky Q has to be the worst service you guys have ever bought out. Even worse than your internet. Never works

Don't worry @SkyHelpTeam I've sussed it out all myself but wish to escalate my complaint (in private !!!)to a higher level now please.

@SkyUK Why am I still waiting an hour after Kieran in your technical team promised to call me to assist with my broadband - and this was in response to a complaint !!! Very pee-poor customer service which you wouldn't get with a competitor !!!! Swift action now required please !

@SkyHelpTeam @SkyUK - transferred from BT fibre to Sky fibre around 3 weeks ago. My broadband speed has never met the agreed ‘normal’ level (77MB) and is generally in single figures - virtually unusuable. Sky diagnostic test is fine, and on BT I was always getting 60MB plus. Help

@jazzanovaboat @SkySports @Aggerscricket Great shout, it’s always slightly delayed so I never bother

@SkyHelpTeam bloody ridiculas I've spent litterally hours on your FB trying to sort out a constant problem that's even effecting the movie channels now... You sent engineer to me Friday but problem isn't solved yet you expect me to pay for engineer and for my sky ..

@SkyHelpTeam you have text me to tell me that my email has been blocked due to a security concern and to login to change my password. When I try it gives me a phone number to call, when I call the number it tells me I will apparently be on hold for an hour! 😱😱

@SkyHelpTeam you’ve apparently blocked my e mail account due to a security concern, your text tells me to login and change my password. When I try to login it tells me there is a problem and to call a number... percent tells me that I will be on hold for an hour!! 😱😱...

@SkyHelpTeam It's quite simple really. I have sent a message to you on your mysky app and if Sky is not working by COB Monday, you can collect your boxes on my pavement. Skyq makes Lotus notes look good!

@SkyHelpTeam I have done this. I was on the phone to resolve this 2 days ago with someone from your office and I was told to reset my router. The problem started again.

@SkyHelpTeam The solution to having issues with my sky box is ph upgrade to sky Q and pay us more monies. Absolute terrible service!

@prickettboy3 @premierleague The market determines what consumers are willing to pay to watch live football. If the @SkySports price was too high for fewer matches, then presumably customers can cancel.

@SkyHelpTeam @SkyUK - feel so let down by a multi billion pound company who clearly doesn’t care about customer service.

@SkyHelpTeam @SkyUK - just wasted another hour of my life on the phone. Sky do not want to help. Sky do not want to fix my problem. Sky do not care about me, or my 12 years of loyalty. I have been treated appallingly. All I want is for my faulty Sky Q silver box to be replaced..

@SkyUK I can't be doing with sky anymore.. had satellite issues for past month.. and just ended up with a rude person at end of phn who refused to think it was box or dish.. and paid for a movie and dvd over a month ago and still no dvd yet I got charged for it.. going elsewhere I think

@SkyHelpTeam Offered sky vip diamond due to being a customer of 20 odd years. Being a diamond vip it said that I could get Sky Go Extra for free. Duly accepted then get and email saying I will be charged after offer ends.Bit scammy if so & shite way to treat long term customers.

@SkyUK seriously, you automatic phone system is diabolical! I'm on the verge of cancelling my sky so I never have to speak to it again

Stop cutting to these shit commentators.. so cringy skysports

@SkyHelpTeam bravo for not resolving my issue with fibre had nothing but issues since upgrading and now being told I’ll have to pay to resolve the issue #greatcustomerservice #thanksfornothingsky

@SkyHelpTeam how do I remove Talk Anytime Special and Voicemail 1571 I need to bring my bill down each month and that will make £12 difference

@SkyHelpTeam @alisoncoote Doesn't sound "great" to me. Also a week to restore the service doesn't sound "very quick" either.

@SkyHelpTeam I’m having problems with WiFi Watford Bushey area.. since 1:20am are you aware of anything. I’ve done reboot onoff restart nothing. Please advise

@SkyHelpTeam Hi is the WiFi down in Watford Bushey area. Mine is down from 1:20am done all the diagnoses and nothing.

@SkyHelpTeam my sky broadband has been down for 4 days, in meantime using my data at my own cost. However, you are refusing to compensate for this

I thought listening to Andy Walker on @skysports was bad but OMG @btsport Mcmanaman 🙄 mute on I think

Sky Sports Pundits help to ‘brave the shave’ for @swanabi for cancer charity! Please take a look at the article I’ve written about it below. @SkySports @SoccerSaturday @SkySportsNews @SkySportsPL @mattletiss7 @PaulMerse @CarlyBassett @macmillancancer @LPTrustUK

@SkyUK we spent an hour trying to cancel my Nona who is 81 who is in serious pain who has had her house knocked down & she is moving into a flat . The customer services are absolutely terrible , why can't you make an easy process rather than have all these delaying tactics

@SkyHelpTeam really getting fed up with the daily network proximity error and technical fault on my Sky Q minibox, starting to regret leaving Virgin for this.

@SkyHelpTeam it is appalling that despite being a loyal customer even with this ur s**t #SkyQ service, you don't support customers when they need ur help. I have spoken to ur colleague and will be switching to @virginmedia once my contract expires. You just lost a customer!

@SkyHelpTeam Should really make that more clearer when you say never miss a midweek championship game as false advertising

Sick to the death of @SkyUK I have been a customer for nearly 20 years! Since I’ve taken Sky Q have had nothing but issues! New customers get TV’s and I get price increases. 🤬

@SkyUK Nope. Its been awful for ... well. Forever. I should have changed provider rather than renew. Im meant to be getting 67mbs average speed 😭😭😭 do you know how painful it is watching youtube videos in 360p

am no totally fed up with @SkyUK beginning to think I should cancel the idea of moving & stay with VM. Having set up my Sky id at the end of Jan, I have never received a verification email & of all the sky agents I have asked, not one can tell me how to set up an e mail address!

@SkyHelpTeam Thanks but this seems to be more of a diagnostic tool for whilst the broadband is not working. I don't see where I should go for the intermittency of service.

@SkyHelpTeam Thanks but this seems to be more of a diagnostic tool for whilst the broadband is not working. I don't see where I should go for the indeterminacy of service.

@SkyUK I switched to you for my broadband ~10days ago. Since then, internet is cutting out every 30mins or so. This never ever happened the prior year with Plusnet. Please fix! I cannot do my job with this connection.

I find the amount of hate towards football pundit Alex Scott perplexing.. Lot's of "Doesn't know what she's talking about" ... "She's talking crap" etc. Funnily enough we've had to listen to stupid male pundits for years & years saying far more "stupid things" #skysports

@SkyUK My sky internet keeps going down 😳😳😳

@SkyUK poor customer service. Waited in all day for engineer and still no show

@SkyUK Thanks sky wish I never left ur broadband 🙈

@SkyUK would love to return to Sky, still have my dish, but had too many problems due to the dish having to be on the roof due to house position. Too often lost signal due to weather, and insurance expensive, whereas at least with Virgin all maintenance is included.

@bashy_1986 Cancelled our @SkySports almost a year ago. They're as bad as the gutter press. Don't miss it bit, bar Kris Kamara, but I couldn't justify £50 a month for his amusing mid match analysis.

@bt_uk absolutely dreadful customer service. Elderly parents moving house and need an active landline and you can’t even get the number transfer correct despite numerous promises and telephone calls. Highly recommend to any of my colleagues not to move from @SkyUK back to BT!

Could the fast fingered notifier at @SkySports please slow down because I get the notification about 15 seconds faster than the @btsport feed. #COYS #TRATOT

@sliceofrice @SkyHelpTeam I've tried the text service, been waiting half an hour with nothing happening 😡

@struthseeker72 @SkySportsPL @SkySports Def pen. This is where VAR falls down.

@johndcuthbert @SkyHelpTeam Problem is they said that they send everything confirming it by email and have cooling off period so technically even if didnt explain on phone they have me hostage! 🙈 Last time I make any changes! 18 months and whole thing getting cancelled.

@GhanaMancity @SundaySupp @SkySports @neilashton_ @johncrossmirror @SamWallaceTel @Ian_Ladyman_DM Goal was correctly ruled out coz of the change in law about handball. VAR is only checking "clear and obvious errors" and "serious missed incidents" not every challenge

@SkyHelpTeam Forget it. I'm just going to phone up and cancel, this is beyond a joke now.

@hollycammidge @SkyHelpTeam If they didn’t explain it on the phone they have to cancel it as you did not agree to the 18 month contract. I had the same issue.

horrible ***** *****!! 🤬 bet nothing gets done about it either as Liverpool seem to shit out golden nuggets lately 🙄😡!! #scum #LiverpoolFC #Southampton #SkySports

@SkyHelpTeam Sky box replaced 2 weeks ago due to fault, already broken, can't send engineer for over a week, or send replacement box. Imagine if Netflix was down for a week, and Sky is double the price. Very poor.

@MHforMen @SkySportsPL @SkySports But he did see it, he was looking straight at the incident and didn’t give it, therefore it was a clear and obvious error and should have been overturn

@SkyUK your installation guy arrived Thursday. Said he couldn't install TV and would be sending "Swat team" over the same day or by latest Friday. Today is Sunday and radio silence. Can you make sure were not paying for this + fix asap