Sky Outage in St Albans, Hertfordshire, England

@SkyHelpTeam The solution to having issues with my sky box is ph upgrade to sky Q and pay us more monies. Absolute terrible service!

@prickettboy3 @premierleague The market determines what consumers are willing to pay to watch live football. If the @SkySports price was too high for fewer matches, then presumably customers can cancel.

@SkyHelpTeam @SkyUK - feel so let down by a multi billion pound company who clearly doesn’t care about customer service.

@SkyHelpTeam @SkyUK - just wasted another hour of my life on the phone. Sky do not want to help. Sky do not want to fix my problem. Sky do not care about me, or my 12 years of loyalty. I have been treated appallingly. All I want is for my faulty Sky Q silver box to be replaced..

@SkyHelpTeam I’m aware of this but I didn’t actually go through with the deal, I just had a couple of deals in my basket deciding which was the best one. I closed the tap and never agreed to proceed with anything

@SkyUK I can't be doing with sky anymore.. had satellite issues for past month.. and just ended up with a rude person at end of phn who refused to think it was box or dish.. and paid for a movie and dvd over a month ago and still no dvd yet I got charged for it.. going elsewhere I think

@SkyUK seriously, you automatic phone system is diabolical! I'm on the verge of cancelling my sky so I never have to speak to it again

@TalkTalk that could help me but hurrah for @SkyUK while I was waiting over an hour to sort it out. Sky contacted TT and now sorted. @TalkTalk nothing but issues recommend to steer clear!

@TalkTalk so frustrated lack of support and service. Customer in cooling of period. Now moving to @SkyUK but @talktalk talking rubbish. Even engineer told me they don’t know what they are going!!!!

@SkyHelpTeam my optic fibre internet has gone down again, how is it living in London paying top whack for my internet and I have so many outages. Sky haven’t sorted this out and I’m totally fed up. Pay for extra tv in bedroom can’t even watch bbc as no internet! #annoyed #rubbish

@graememarshall4 Worst Brom😂😂😂😂 Coming next season - 30 live Worst Brom games on #skysports

Stop cutting to these shit commentators.. so cringy skysports

@SkyHelpTeam bravo for not resolving my issue with fibre had nothing but issues since upgrading and now being told I’ll have to pay to resolve the issue #greatcustomerservice #thanksfornothingsky

@EvanJames @SkyUK Legit!!! The line in SE London is just diabolical.. Why are we paying so much for such a terrible service!! And I’ve just upgraded to Sky Q and faster broadband... 💩

@SkyHelpTeam how do I remove Talk Anytime Special and Voicemail 1571 I need to bring my bill down each month and that will make £12 difference

@SkyHelpTeam @alisoncoote Doesn't sound "great" to me. Also a week to restore the service doesn't sound "very quick" either.

@AmAnVaJa @SkySports If it's not on Sky, it never happened!

@StopFundingHate @coopuk @CarlsbergUK @Homebase_uk @LauraAshleyUK @TNLUK @SkyUK @Argos_Online @verynetwork @Morrisons @LidlGB @skiptonbs Don't buy the Mail. Certainly don't support any company that advertises there. Shame on you.

@SkyHelpTeam I’m having problems with WiFi Watford Bushey area.. since 1:20am are you aware of anything. I’ve done reboot onoff restart nothing. Please advise

@SkyHelpTeam Hi is the WiFi down in Watford Bushey area. Mine is down from 1:20am done all the diagnoses and nothing.

@SkyHelpTeam my sky broadband has been down for 4 days, in meantime using my data at my own cost. However, you are refusing to compensate for this

@SkyHelpTeam @wiIlparkinson This is terrible coverage! No one cares about the chat.. same old same old! Waste of money! Show the golf!!!!!!!!!

Absolutely disgraceful service from @SkyUK honestly can say I will not be recommending to anyone #sky #shambles

I thought listening to Andy Walker on @skysports was bad but OMG @btsport Mcmanaman 🙄 mute on I think

Just seen this... Problem with all sport at top level that to many old white man voices like this! Comparing a convicted ********** with players getting racially abused. How the ***@ are @SkySports letting this shit get on TV. Not even a debate but an absolute disgrace #jokers

@SkySports this is so poor.

Sky Sports Pundits help to ‘brave the shave’ for @swanabi for cancer charity! Please take a look at the article I’ve written about it below. @SkySports @SoccerSaturday @SkySportsNews @SkySportsPL @mattletiss7 @PaulMerse @CarlyBassett @macmillancancer @LPTrustUK

A don't bet advert followed by a do bet advert. That'll solve the problems @SkySports #ARSNEW

@SkyUK we spent an hour trying to cancel my Nona who is 81 who is in serious pain who has had her house knocked down & she is moving into a flat . The customer services are absolutely terrible , why can't you make an easy process rather than have all these delaying tactics

@SkyHelpTeam it is appalling that despite being a loyal customer even with this ur s**t #SkyQ service, you don't support customers when they need ur help. I have spoken to ur colleague and will be switching to @virginmedia once my contract expires. You just lost a customer!

@SkyHelpTeam Should really make that more clearer when you say never miss a midweek championship game as false advertising

@SkySportsWWE @SkySports sound issues on Smackdown feed.

When you ring Sky about a problem and the person you are speaking to is a massive football fan so we start talking about football!! @SkyUK #footballfans #footballcomesfirst

@SkyHelpTeam hi we recently got sky Q but the past couple weeks its not been letting me download or record things & the only way to fix it has been to turn it off & back on again which is now getting very annoying

@SkyUK A big THANK YOU to the lovely Sky Backstage team. Coffee machine was not working so we got another free drink instead. Fab customer service from Thomas.

Sick to the death of @SkyUK I have been a customer for nearly 20 years! Since I’ve taken Sky Q have had nothing but issues! New customers get TV’s and I get price increases. 🤬

@SkyUK I left u 2 go 2 them. Neither of u care about service 2 the customer & what we get. It's just our money u r interested in the rest the phone advisors based thousands of miles away can deal with our probs. U r both poor when it comes 2 customer service but not in taking our money.

@SkyUK Nope. Its been awful for ... well. Forever. I should have changed provider rather than renew. Im meant to be getting 67mbs average speed 😭😭😭 do you know how painful it is watching youtube videos in 360p

am no totally fed up with @SkyUK beginning to think I should cancel the idea of moving & stay with VM. Having set up my Sky id at the end of Jan, I have never received a verification email & of all the sky agents I have asked, not one can tell me how to set up an e mail address!

@SkyUK @XyliaMilsom I've recently transferred over from i.d to sky mobile. The 4g is terribly slow (if I'm lucky to get it). My work mobile uses the O2 network and is lightning fast in comparison.

@SkySportsPL @SkySports @Carra23 He’s for real here arsenal as bad defending bench mark or something @Carra23 can get lost arsenal played city of the park 2015 jan 18 for exc u moron

@SkyUK Thanks but I have just got my account so can't really change. The TV is the problem as its old and does not have the HIMIDI connection

@SkyHelpTeam Thanks but this seems to be more of a diagnostic tool for whilst the broadband is not working. I don't see where I should go for the intermittency of service.

@SkyHelpTeam Thanks but this seems to be more of a diagnostic tool for whilst the broadband is not working. I don't see where I should go for the indeterminacy of service.

@SkyUK I switched to you for my broadband ~10days ago. Since then, internet is cutting out every 30mins or so. This never ever happened the prior year with Plusnet. Please fix! I cannot do my job with this connection.

I find the amount of hate towards football pundit Alex Scott perplexing.. Lot's of "Doesn't know what she's talking about" ... "She's talking crap" etc. Funnily enough we've had to listen to stupid male pundits for years & years saying far more "stupid things" #skysports

@SkyHelpTeam This is solely down to Sky sending the wrong engineer in the first place. And the complete disinterest in escalating the issue from CS yesterday was astonishing.

@SkyUK My sky internet keeps going down 😳😳😳

@SkyUK Thanks sky wish I never left ur broadband 🙈

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@emmalouisebarr @ethangravestock @SkyUK Mine has also been down a week. Stopped working last Wednesday. Prior to that it kept cutting out. I’m seriously considering changing providers.

@SkyHelpTeam Afternoon, I raised an issue with router firmware on the phone app, and was flagged for downgrade. A couple of days later I get a txt asking if my issue is resolved. I reply no and I've had no response for nearly a week

@SkyHelpTeam I HAVE kept previous number. That’s definitely the line in use. It’s also the number registered in my Apple ID info on phone. HOWEVER, it’s not the number appearing on people’s phones when I text them. Bizarre. Your link won’t help as it’s about keeping old number. I’ve done that

@SkyHelpTeam Restarted my mobile and I now have service on my 'phone as well as TV. False alarm @SkyHelpTeam

Probably the worse customer service I’ve ever seen @SkyUK ..

@SkyHelpTeam Excellent customer service from Hassan 👍

@SkyUK @SkyHelpTeam Terrible customer service. Trying to cancel father-in-laws Sky TV, on phone for half an hour enduring hard sell tactics. Thank God he had me to talk on his behalf, feel sorry for elderly and vulnerable who have no one to help them. Disgusting.

Worst decision I made going with @SkyUK broadband. Never bloody works! 🙄

@SkyHelpTeam Ok. That’s great. While you fix it we are going to upgrade to boxsets. Any idea on an ETA

@virginmedia I did - no help there. Was sent to the customer service team, then technical team, now waiting for the customer service team again. I just need to know how long I have left in the contract before @SkyUK can buy me out.