Sky Outage in Enfield Town, Greater London, England

@SkyHelpTeam @SkyUK - transferred from BT fibre to Sky fibre around 3 weeks ago. My broadband speed has never met the agreed ‘normal’ level (77MB) and is generally in single figures - virtually unusuable. Sky diagnostic test is fine, and on BT I was always getting 60MB plus. Help

@SkyUK giving me absolutely terrible customer service... all i want is better internet connection and they cannot fulfil the speed we should try and get and are telling me i have to pay to leave them!!! Ridiculous!! Not happy virgin media calls...!!!

@SkyUK my viewing card is messed up I need a new one and your automated phone service is crap

@MuhammadZararZ1 @SkyCricket @SkySports Never seen so many cliches used in one paragraph 😂

@jazzanovaboat @SkySports @Aggerscricket Great shout, it’s always slightly delayed so I never bother

@SkyHelpTeam bloody ridiculas I've spent litterally hours on your FB trying to sort out a constant problem that's even effecting the movie channels now... You sent engineer to me Friday but problem isn't solved yet you expect me to pay for engineer and for my sky ..

@SkyHelpTeam please, help me with this one. Every single night at 2:45am my broadband stop to work and doesn’t come back until 6am. This is happening for the past 2 weeks and it’s quite annoying since I use a lot during this period.

Top stuff from @SkyUK making the World Cup Final free-to-air. Now just sort out biased @BethRigby @KayBurley and @adamboultonSKY and you have a customer for life!

@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all

@SkyUK We’ve been on the phone with you for an hour and you still can’t send an engineer until 20th!!! Can you improve the phone call service if I PM you as this is disgraceful. No TV for a month if we have to wait till then!

@SkyUK still no service on my TV 2 weeks on! Useless!!! Thank god for Smart TV so I’m not missing everything on @LoveIsland

@SkyHelpTeam Thanks, I'm very aware it did not address my question so am now speaking to a customer service rep

Have paid £34.50 just to speak to a customer service assistant @SkyHelpTeam about an account which was meant to be closed. No email address for me to address the issue. Horrendous, quite frankly.

@SkyUK we signed up based on everyone telling us how great your customer service is 1. You chased me repeatedly to confirm installation date. 2. My wife takes a day to stay at home. 3.Your team arrive to tell us they need another team to install it that day 1/2

@SkyHelpTeam I have done this. I was on the phone to resolve this 2 days ago with someone from your office and I was told to reset my router. The problem started again.

I always have an easy experience dealing with @SkyUK, but today I’ve been given the runaround for 45 mins on the customer services line. A billing issue that I was assured was resolved last month is still causing wastage of this much time. Nobody willing to step in & apologise 😞

Was just asked if I could recommend @SkyUK internet I couldn’t say no quick enough. Worst service I have ever had.

@MCSnapper2 @SkyUK Sorry lady just seen your tweet. I think your right too I have to cut mine down..

@SkyUK Hi,had an engineer out a few weeks ago,the sky box was not working again a couple of days later,I now have no internet,I pay almost a £100 a month,shocking service after 15 years I will be looking elsewhere for broadband.

Sky broadband has been down for Hammersmith and Fulham since 10:20 yet no update since 12:00 and no eta on repair fix. Utterly pathetic @SkyHelpTeam - Will be moving suppliers on Monday. Had enough.

@SkyUK I actually don’t want to hear it, because we upgraded to fibre optic to receive piss poor internet

@SkyUK fix your broadband speed

Regardless of whether you watch the show or not, I'm wearing a wig that looks like a demented peacock in this one so you'd be a bloody idiot to miss it... 😁 #FirstHour @GinxTV @SkyUK ch433, 9PM BST 👊

@SkyHelpTeam The solution to having issues with my sky box is ph upgrade to sky Q and pay us more monies. Absolute terrible service!

@prickettboy3 @premierleague The market determines what consumers are willing to pay to watch live football. If the @SkySports price was too high for fewer matches, then presumably customers can cancel.

@SkyHelpTeam @SkyUK - feel so let down by a multi billion pound company who clearly doesn’t care about customer service.

@SkyHelpTeam @SkyUK - just wasted another hour of my life on the phone. Sky do not want to help. Sky do not want to fix my problem. Sky do not care about me, or my 12 years of loyalty. I have been treated appallingly. All I want is for my faulty Sky Q silver box to be replaced..

@SkyHelpTeam I’m aware of this but I didn’t actually go through with the deal, I just had a couple of deals in my basket deciding which was the best one. I closed the tap and never agreed to proceed with anything

@PeabodyLDN really need to sort out our @SkyUK dish.. two weeks of no signal is really *************** now.. was told it should be sorted by the weekend and still the signal is dropping out all the time. Can't watch @gmb.. really annoying 😤

@SkySports need to get #Eredivisie for their pundits to stop sounding stoooopid 🙄🙄 they never watch it and still think about Robben and RvP ...#jesuswept

It's our Gutter press and TV that give such a false impression of 99% of football fans 😡 @talkSPORT @SkySports @BBCNews @itvnews And by far the worst @TheSun

@SkyHelpTeam hello, broadbands gone down at RM12 4DQ. Assume its your end as the online test keeps falling over too. Off sick today, really need my Internet or this cold might be the end of me.

I’m watching #riviera on @SkyUK but more fool me. What a contrived load of utter shite. Honestly. Awful.

@SkyUK I can't be doing with sky anymore.. had satellite issues for past month.. and just ended up with a rude person at end of phn who refused to think it was box or dish.. and paid for a movie and dvd over a month ago and still no dvd yet I got charged for it.. going elsewhere I think

Trust me it doesn’t make a difference. @SkyUK @SkyHelpTeam come across as a bunch of robots when the computer says no 🤖- poor customer service!

I’d like to give a big thumbs up to @SkyUK - the bank holiday weekend has just started and my Q Hub has decided to malfunction & they cannot fix it for 2 weeks! It’s only 3 months this old! A company claiming to have modern technology but can’t solve problems for a fortnight 🙈

Had problems with my Sky Broadband the last 3 days, if I’m honest Sky have the worst broadband there always seems to be a new issue🙃 need to switch ASAP @SkyHelpTeam

@tims50ave_tim @SkyUK And if he is sacked, I will cancel mine. There, your threat's pretty worthless already.

@SkyUK terrible customer representative, instead of asking how they could help or explain why they could not help , started to tell me what to do , been a customer with sky for 18 years , just rude and abrupt, will leave sky

@TalkTalk that could help me but hurrah for @SkyUK while I was waiting over an hour to sort it out. Sky contacted TT and now sorted. @TalkTalk nothing but issues recommend to steer clear!

@TalkTalk so frustrated lack of support and service. Customer in cooling of period. Now moving to @SkyUK but @talktalk talking rubbish. Even engineer told me they don’t know what they are going!!!!

@SkySports why is the signal so terrible all the money you pay 🤔

@SkyHelpTeam my optic fibre internet has gone down again, how is it living in London paying top whack for my internet and I have so many outages. Sky haven’t sorted this out and I’m totally fed up. Pay for extra tv in bedroom can’t even watch bbc as no internet! #annoyed #rubbish

@graememarshall4 Worst Brom😂😂😂😂 Coming next season - 30 live Worst Brom games on #skysports

Disgraceful treatment @SkyUK. You should try to keep customers through product and service not bullying people in difficult circumstances.

Stop cutting to these shit commentators.. so cringy skysports

@MattChammings But according to @SkySports (Klopp TV) they were never 10 points clear 😂😂😂😂😂😂😂

@SkySports wow Liverpool fans cheer Brighton goal. Switch to city goal and full minute later the goal goes in. Terrible

@SkyHelpTeam Please can I have a telephone number to SPEAK to someone as the online scenarios do not cover the issue we are having! It shouldn’t be this difficult!

@EvanJames @SkyUK Legit!!! The line in SE London is just diabolical.. Why are we paying so much for such a terrible service!! And I’ve just upgraded to Sky Q and faster broadband... 💩

@SkySportsWWE @SkySports Can you please for **** sake not put this SHIT in the sport section. It's not a sport it has a script it should be on sky living or some other entertainment channel.

@SkySportsWWE @SkySports Can you please for **** sake not put this SHIT in the sport section. It's not a sport it has a script it should be on sky living or some other entertainment channel.

@SkySportsPL @SkySports He can’t turn for shit!

@Harvey_1612 @RickSpur @SkySports Poor full backs though

@SkySportsPL @SkySports His fitness let’s him down, fast counter attacking football is how Ole wants to play. He does not want to change.

@SkyHelpTeam My email has been down since 4pm yesterday. Keeps asking me to verify my imap password which I’ve gone several times. Pls advise. Thx

@SkyHelpTeam hi my sky email has stopped working and I need access as I am abroad and all the information on my flights hotel and airport parking are in my email. Help

@SkyHelpTeam This doesn't seem very customer focused...As I am more than happy with the Television service, just desperate to enjoy the fibre experience.

@SkyHelpTeam Thanks for the reply. I was told I couldn't just cancel my broadband then a different person said maybe i could but at a cost of over £100... Considering that I was told when I joined sky on a recorded call that fibre was definitely coming to my address and switch will be easy

@BigDL @SkyHelpTeam @ICOnews I had the same problem and it took ages to resolve