Sky Outage in Romford, Greater London, England

Without doubt @skyuk are simply the worst customer service center i ever experience. Never had a call answered in under 20minutes. The voice recognition software is awful and when you do reach someone - they can never first time fix

@SkyUK my internet not working since morning

@SkyUK can't wait to leave your disgusting fibre broadband service. Online game is a joke. Lag and choppy online play constantly 😡😡😡😡

@SkyHelpTeam why is your fibre broadband so poor with online gaming I can't wait to leave 😡😡😡😡

@SkyHelpTeam so we are still waiting for the engineer who was due between 5-7pm. He can’t be contacted, your phone isn’t answered. Really glad we paid extra for the premium service.

@SkyUK just check my future bills. And guess what it's gone upI'm a loyal customer and have been for years yet getting treated like that. Is it money sky only care about and. Not its customers 😭😭😭

@SkyHelpTeam @Bearstrader6143 Nothing been posted since 1710 not great customer service or communication for a “help desk”

@SkyHelpTeam oh pants just settled down to watch a film I rented last week and it’s gone! I didn’t think there was a time limit 😩

Good Food TV channel has moved with Food Network! Its annoying, as now it doesnt provide subtitles no more. Someone that is impartially deaf. Its not easy watching it. Please provide the subtitles!! #subtitle @GoodFoodChannel @food_network_ @FoodNetwork_UK @SkyHelpTeam @BDA_Deaf

Sky q won’t download anything, says Queued, then failed. Internet is working fine, I’ve reset both sky q box and mini box still not working @SkyUK help please

Good investment, this @SkySports package. 3 channels all showing the exact same shit for nearly 4 hours. And none of it is CL football, just losers chatting in a studio interrupted, by tons of adverts. What a waste of money.

@SkySportsPL @SkySports No, please do **** off sky, always making excuses for em

@kurbeco @aravelle @SkyUK @bt_uk @Hyperoptic I’d shit my pants at a 1000/1000 connection 😅 but after having 15/1.5 for years with Sky, BT and Vodafone... it was a relief to get 110/6.5 with Virgin

@SkyUK can someone please help been on hold to purchasing fo 90 mins and still not picking up to find out where my blu ray I've ordered is

@SkySportsPL @SkySports Stupid blond *******

@SkyUK worst WiFi outchea

@SkyHelpTeam HI there my issue was fixed but it's very unusual that sky don't have a default sim pin which means the user has to block the sim enter the puk code then enter a new sim pin. Ur web site also gives out the default sim pin on sky mobile Sims which is a security risk

@SkyHelpTeam HI there yesterday I posted a question asking what is the default sim pin on sky mobile as this is a security concern I was surprised no one got back to me also call forwarding is not working at all.

@SkyHelpTeam HI there call forwarding on sky mobile is not working

@SkyHelpTeam could you please contact me regarding a visit and your disgusting and rude customer service agent that I spoke to this morn

@SkyHelpTeam not happy this morn , awaiting a visit to fix a sky q box, between 8-12.30 , had to ring customer services to be informed it will be between 12.30 and 2.30. My partner was supposed to be in work at 1!!!!!

@Skyuk - Your internet is crap! Unstable connection and very slow anywhere in the house! Even if I'm stood Infront of the router, it's unstable and slow!

@SkyUK should call their @Channel4 on demand service Some4 not #All4! I wanted to watch the pet food factory programme on the telly not my iphone 😫😫😫😫

Recently installed SKY Q and it has been a nightmare. called 3 times reporting technical issues & the customer service team has been awful. Hours wasted on the phone with them and they refuse to even arrange a call back ... #disappointed @SkyUK @SkyHelpTeam @MoneyTelegraph

This not a good idea @JimWhite and @SkySportsNews @SkySports @SkyFootball a count down to a club possible demise like transfer deadline day - shame on you all

@SkySports @SkySportsNews the next countdown clock I want to see is for the job of the idiot who decided to put one up regarding @buryfcofficial @OfficialBWFC absolute joke to do that , now give them some of your millions you rip is off for every month

@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way

******* these three mongs on #skysports sound like they're at a bloody funeral! #LUFC

Surely I can’t be the ONLY PERSON who CONSTANTLY has issues with my @SkyHelpTeam @SkyUK

So @SkyHelpTeam are ignoring my plea to help..... really great customer service I’m experiencing. I guess they really want me to phone them on the phone that’s not working!!!!!!!!!!!

@VanGough4 @SkySports @SkySportsRugby I’m ringing to get a deal or cancel - they’re an English not British company

So my Sky Q remote isn’t working @SkyUK and I’ve been on hold twice & the phone keeps hanging up. HELP please 😤

@SkyHelpTeam Been waiting all afternoon for an engineer to install my Broadband and have received no visit or call with an update. Also been cut off from a call with your help centre. Service has been absolutely appalling.

@SkyHelpTeam not the greatest service I expected for paying nearly £40 per month for home tel/Broadband, 1mont poor service and it just feels no one is interested in getting it fixed, feel really let down. I am takin service back to EE.

@SkyUK so you lock my email without telling me, keeping me hanging on 40 minutes to resolve it and then hung up when I complained. You’ve lost me as a TV customer already and at this rate you’re going to lose me as a broadband customer too. #sky #poorservice

@SkyHelpTeam the Sky Go app on the PlayStation is honestly one of the worst functioning apps of all time. Absolutely useless.

@LaVallette @bigdannyspencer @SkyUK Virgin had six devices running in skip-rat HQ earlier and they’re shit.

@SkyHelpTeam Please help! I have an old sky email address that I understand Yahoo now manage but I have been informed I need to contact sky as I have experienced issues with the email account. Password not recognised nor phone number recovery used.

@SkyHelpTeam @SkyUK just received this. As a “valued “ customer who has been with sky a long time I feel that this should be a free upgrade, not an extra £13 a month plus installation. I already pay sky more than enough, including mobiles and broadband.

@SkyHelpTeam I'm getting this message when I login "We apologise for the inconvenience, but we have encountered a problem with your account.  Please contact 03442411280"

@SkyHelpTeam help! No wifi 24 hiyrs after engineer called 😡😩

@dtoole764 @SkyUK I live in a big block of flats and the box they need has lots of connections. What happens is openreach come and fiddle around for a new customer and end up knocking someone else off.

@dtoole764 @SkyUK Firstly they said they could fix it outside. Then needed access. Then they didn’t need access. Then they said it’s fixed and it isn’t. Now had to send picture of hub etc.

@SkyHelpTeam I wanted to make my frustrations felt as your company is awe full, tel line down, Broadband up/down, standard message it could take up to 5 days, been with EE for nearly 3 years no issues at all, what’s going on sky, feel let down as my alarm keeps beeping even worse

@SkySports guys, what on earth are you doing with Ramon Calderon on television, this guy is the biggest idiot in Spain and not good for Sky

@SkyUK giving me absolutely terrible customer service... all i want is better internet connection and they cannot fulfil the speed we should try and get and are telling me i have to pay to leave them!!! Ridiculous!! Not happy virgin media calls...!!!

@SkyHelpTeam @SkyHelpTeam hi, I wonder if you can help.I have been sent a message to say a sky engineer is visiting me between 8-10 on 16/7. An engineer come out a week ago and solved my issues. I do not need an engineer tomorrow. Can you please cancel this appointment.

@SkyHelpTeam my wife has a new iPhone XR. We reset the password last night but she hasn’t been able to log in to her emails and the phone hasn’t downloaded any since 7am this morning. I’ve checked all the settings I can think of. Help!

@SkyHelpTeam please, help me with this one. Every single night at 2:45am my broadband stop to work and doesn’t come back until 6am. This is happening for the past 2 weeks and it’s quite annoying since I use a lot during this period.

@SkyUK we left virgin to join sky and we have had nothing but hassle, we have used all our mobile data waiting for you to connect us, this is terrible service!

@SkyHelpTeam hi I have reported a broadband fault on Friday an engineer came today but did not resolve the issue,instead he booked another engineer for Wednesday,so I am without broadband for almost 6 days, this is unacceptable,please let me know how to reach to make a complain

@IPotens @SkyUK You've completely missed the point over why this is a problem and are perpetuating the issue, congrats 👌

@SkyUK hi I have reported a broadband fault on Friday an engineer came today but did not resolve the issue,instead he booked another engineer for Wednesday,so I am without broadband for almost 6 days, this is unacceptable,please let me know how to reach to director Cust service.

@SkyHelpTeam Cancel my talk international. Want to do it in writing

@SkyHelpTeam Hi, I'm having problems logging into my online account, it's coming up stating my account has an error and I need to call 03442411280. When I call that number there is always a 20 min wait and I can't get through to anyone to speak to in order to sort this out!

@Ofcom @SkyHelpTeam Hi, thanks for the reply. It seems pretty shady practice that's all. If there's a fault on a service I'm paying for, I believe that should be dealt with on its own merits instead of it being seen as an opportunity to upsell their services.

@campbellclaret @SkySports @BurnleyOfficial Elections could have been done by now problem solved

@SkyHelpTeam 👋🏼 hi guys and girls. Can I DM you an issue it looks like I am having with my account / billing.

@OutWenger @kickitout @SkySports @SkySportsNews @England @HKane @GarethSouthgate @sterling7 @FA @Team_Bulgaria Can’t really walk off the pitch when the issues have not been dealt with at home . ... ie , spurs throwing banana & Chelsea as per . #potkettle

@SkyUK @SkyHelpTeam wow! Just been called by u asking me 2 upgrade. Asked to be transferred to customer service..declined! Just called your number..20 min wait!!!!!!!!! #PoorCustomerService #PoorService #SkyTV #Sky