Sky Outage in Brentwood, Essex, England

@SkyHelpTeam text messaging help not working and 30 mins wait by phone. #poorcustomerservice #skynothelp

So @SkyHelpTeam are ignoring my plea to help..... really great customer service I’m experiencing. I guess they really want me to phone them on the phone that’s not working!!!!!!!!!!!

@SkyUK so you lock my email without telling me, keeping me hanging on 40 minutes to resolve it and then hung up when I complained. You’ve lost me as a TV customer already and at this rate you’re going to lose me as a broadband customer too. #sky #poorservice

@SkyHelpTeam @SkyUK totally disgusted with the service I have received from sky to as a brand new phone & broadband customer then to be told in not so many words I’m lying topped it all off & that no manager can speak to me.... absolutely disgusted

@SkyUK totally disgusted with the service I have received from sky to as a brand new phone & broadband customer then to be told in not so many words I’m lying topped it all off & that no manager can speak to me.... absolutely disgusted

Just "upgraded" our Sky broadband package to the "Superfast" package. One problem, it isn't "Superfast", it's bloody slower than the previous package. Our line is capable of 56mb, and is meant to be set at that, but, according to my account, is only capable of 35mb @SkyHelpTeam

@SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about

@LaVallette @bigdannyspencer @SkyUK Virgin had six devices running in skip-rat HQ earlier and they’re shit.

@SkyHelpTeam Please help! I have an old sky email address that I understand Yahoo now manage but I have been informed I need to contact sky as I have experienced issues with the email account. Password not recognised nor phone number recovery used.

@SkyHelpTeam please, help me with this one. Every single night at 2:45am my broadband stop to work and doesn’t come back until 6am. This is happening for the past 2 weeks and it’s quite annoying since I use a lot during this period.

Top stuff from @SkyUK making the World Cup Final free-to-air. Now just sort out biased @BethRigby @KayBurley and @adamboultonSKY and you have a customer for life!

@SkyHelpTeam Seriously, come on! I'm still waiting for a response. This is very poor.

@SkyKaveh literally one of the worst reporters ever! Amazed at how you’ve kept your job at @SkySports Oh yes wait. By using real ITK accounts while your just a fraud

@SkyUK @SkyHelpTeam we're on to day 3 and still no satellite signal, and still no real assistance from you...

@SkyHelpTeam @SkyUK I've cancelled my direct debit payments. I dare you to come at me for any bloody payments. You're not getting a damn penny until my signal is back up or I at least actually get some real assistance.

@SkyUK after 11 years of your TV service I will be ending on July 26. Your business model is out of date; tying people into a long term overpriced contract for broadcast media via proprietary hardware will soon go the way of video rentals. #Netflix has the model for TV’s future

@PaulJam84679845 @FootballerGay @SkyBetChamp @gaytimesuk @5liveSport @EFL @FA @PFA @SkyBetLeagueTwo @SkyBetLeagueOne @premierleague @SkySports @SunderlandAFC Well you do support nonces

Was just asked if I could recommend @SkyUK internet I couldn’t say no quick enough. Worst service I have ever had.

@JadeC31 @SkyHelpTeam They v helpfully sent me a link to that same page that still has the message from 12:10 saying there's a problem. I'm afraid I have not been made privy to any special info.

@SkyHelpTeam Appreciate difficulties. Would be nice to get update even if update is there's no update. ETA at fix would be better but, if there's no ETA, knowing you're working on a fix would give reassurance to those supposed to be working from home but currently unable to do anything. 😓

@SkyHelpTeam absolute joke of a service, can’t watch tv, can’t browse anything on the web unless I use my mobile data!

@brizzbrownbaby @SkyUK IIRC when the prices go up you have a set time in which you can cancel...got to be the bill payer though.

@SkyHelpTeam bad bad show got new skyQ today after 5 week wait, 5hours later skyQ NOT WORKING, not happy BAD very BAD😡😡😡😡

@SkyHelpTeam It is still not working

@SkyUK terrible customer service today. Glad I am cancelling your TV service

@SkyUK I’m gonna cancel sky. And I’m gonna spend the next 6 months begging friends & family to go virgin. The service is embarrassing

@SkyHelpTeam hello, broadbands gone down at RM12 4DQ. Assume its your end as the online test keeps falling over too. Off sick today, really need my Internet or this cold might be the end of me.

@SkyUK terrible customer representative, instead of asking how they could help or explain why they could not help , started to tell me what to do , been a customer with sky for 18 years , just rude and abrupt, will leave sky

@SkyHelpTeam Hi team since my new sky box has been fitted 2 weeks ago I have picture interference and it is taking forever to down load a programme from catchup please can you help.

Hi @SkySports I actually watched this game so I could teach my son how to swear. Please stop apologising for bad language as it’s helping him. Thanks

@SkyHelpTeam Please can I have a telephone number to SPEAK to someone as the online scenarios do not cover the issue we are having! It shouldn’t be this difficult!

@EvanJames @SkyUK Legit!!! The line in SE London is just diabolical.. Why are we paying so much for such a terrible service!! And I’ve just upgraded to Sky Q and faster broadband... 💩

@GMixture @SkySports Awful challenge

@StopFundingHate @coopuk @CarlsbergUK @Homebase_uk @LauraAshleyUK @TNLUK @SkyUK @Argos_Online @verynetwork @Morrisons @LidlGB @skiptonbs Don't buy the Mail. Certainly don't support any company that advertises there. Shame on you.

@SpursOfficial @ChampionsLeague @premierleague @afcbournemouth @SkySports Bet it’s 7.45pm or something stupid like that

@CallumH53134572 @ajkemp81 @SpursOfficial @WestHamUtd @SkySportsPL @SkySports @SkyFootball @SkySportsMNF @GaryLineker Imagine following West ham and never seen them win anything or get in to Europe

Seen add on tv to get sky tv even as a existing customer, as I am. Called @SkyUK and spoke with Stuart, most unhelpful agent ever. No conversation couldn’t offer me nothing The call was flat. Great way to keep and treat their existing customers! #badcustomerservice

@SkyUK three engineers since Saturday and still my broadband isn't working properly. Keep having to add mobile data to two phones. Not a happy customer

So after over a year of problems from @SkyUK that we couldn’t keep the tv, now their broadband has packed in and they say can take up to 5 days to fix and and can’t even tell me when an engineer will be sent. Was a Sky customer for 20 years but now they’re a shambles. AVOID THEM!

@SkyHelpTeam hi, there is a horrible hiss/white noise overlaying the broadcast of SkySpMainEvHD and Skysp Pl HD. All other channels are fine.

@SkyHelpTeam could somebody please help me as I’m unable to log into my sky ID

@SkySports you did a great job on the last game at the Boleyn. BUT yesterday when Billy Bonds was being introduced WHY oh WHY did you pass it off as a noise in the background really poor and disrespectful

@SkyHelpTeam I am a Sky customer. I don't think the call was from Sky! The caller only mentioned Call Guardian and couldn't answer who my provider is. Thanks anyway. I await an answer to confirm. I have telephone preference service.

@SkySportsWWE @SkySports sound issues on Smackdown feed.

@SkyHelpTeam hi we recently got sky Q but the past couple weeks its not been letting me download or record things & the only way to fix it has been to turn it off & back on again which is now getting very annoying

This super Sunday on #SkySports is as dull as ****.

Another game @SkySports hyped up with all this “10 past 2” bullshit and another shit game to add to their collection

@SkyUK A big THANK YOU to the lovely Sky Backstage team. Coffee machine was not working so we got another free drink instead. Fab customer service from Thomas.

@SkyUK SkyQ launched 3 years ago and is still SO buggy it’s ridiculous. Can’t fast forward or rewind Quest channel tonight without it skipping back to the middle of the programme - one of so many bugs and problems

@SkyUK @XyliaMilsom I've recently transferred over from i.d to sky mobile. The 4g is terribly slow (if I'm lucky to get it). My work mobile uses the O2 network and is lightning fast in comparison.

@SkyHelpTeam I finally got online help after I selected the cancellation option and got a good discount in the end which is great .but it's a shame that a long term customer has to do this in order to get speaking to someone to get help.

Our apologies! Due to issues with our Sky services the SWFC Vs Luton Match will not be shown tonight. We're working on the problem for future matches. Apologies for any inconvenience! #SWFC #TheCommonRoom #LutonFC #SkySports #TechnicalDifficulties

@FaggotsnPeas @SkySports Thats top flight football meant to be stampi g that shit out of football but after all it is man utd got their own rules

very impressed with my @SkyUK service - new Sky Q Box delivered, home move for free, cheaper faster internet all for being a loyal customer. The engineer who installed everything was brilliant too. #SkyTV

(Geordie voiceover mode) Day 7 in the @SkySports studio, the housemates are still discussing the Pogba penalty Hated, adored, never ignored

@SkySports giving it the big one over Pogba missing a penalty. Ronaldo, Messi, Rooney all missed plenty of penalties in their time but it was never this big an issue.... They’re fuelling the fire for the ********* on Social media.

@SkySportsPL @SkySports pundits are the problem

******* @SkySports on ******* going on about this Pogba pen, talk about milking it. Daft **** misses pen. The end. Move along.

@SkyUK @SkyNews I am utterly shocked by the choice of guest.. This is beyond words! This person commented on #Kashmir incident that he accepts any collateral that comes of people while India forces the change in status of state.

@SkyHelpTeam hi, I have recently purchased Avengers Endgame, it’s downloaded and I’ve watched the first 9 minutes, but then it’s throwing up@an@weror message saying I have connection issues- which I don’t, it’s also referencing a Sky q mini box that I don’t use- help!