Sky Outage in South Benfleet, Essex, England

Without doubt @skyuk are simply the worst customer service center i ever experience. Never had a call answered in under 20minutes. The voice recognition software is awful and when you do reach someone - they can never first time fix

@SkyHelpTeam Worst service I have ever experienced! Engineer unable to install Sky Q box - this is now the 2nd visit! Why send someone out that can’t install Sky Q , Ordered this service in MARCH!!!!!! Now nearly OCTOBER and still not resolved!!! #shambles

@MrCSearle @SkySportsPL @SkySports @masonmount_10 @Carra23 @GNev2 I know, i said that, but in reality there is no advantage, the law is shit, not just today.

@SkySportsPL @SkySports The Law needs to change, how ******** can they say @masonmount_10 had an advantage from 3 inches of his foot, #VAR follows the law, but the law is shit!! @Carra23 @GNev2

Sky q won’t download anything, says Queued, then failed. Internet is working fine, I’ve reset both sky q box and mini box still not working @SkyUK help please

Watching #Ashes on @SkySports and there’s an awful buzzing from drones or something sort it out Sky!!!!!!

@virginmedia @SkyUK make me an offer. Your service has to be better than this

@SkyUK ..... seriously crap service...... I’ve had to reset my router 9 times today and reactive a minibox 12! Sort it out!!! #whatamipayingfor #shitservice #skyinternet #constantconnectivityissues

@TalkTalk Nope switched to @SkyUK who can provide a great service instead of your company who can’t leaving a elderly pensioner the way your company did is a disgrace

@SkyUK brilliant customer service from one of your advisor Amil this evening couldn’t be any more helpful gave us great deal including phone broadband and full tv package bye bye terrible customer service @TalkTalk hello great customer service at @SkyUK

@SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about

Great to see the fantastic service from Sky customer complaints team.. no reply to an email sent by them on the 29/7 asking me to contact them regarding complaint #dontbeliveinbetterservice @SkyUK

@SkyUK terrible service from your complaint team ref 1232855146 just had an email to say it’s been resolved.I don’t think so,far from it. New iphone @AppleSupport delivered faulty and a two week wait to get a new one #dontbelieveinbetter #shouldhavestuckwithEE

Anyone else's @SkyUK @sky Internet not working. Piss take now wish they fixed things as fast as they demand payments. #Clowns

@SkyKaveh literally one of the worst reporters ever! Amazed at how you’ve kept your job at @SkySports Oh yes wait. By using real ITK accounts while your just a fraud

@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

@JadeC31 @SkyHelpTeam They v helpfully sent me a link to that same page that still has the message from 12:10 saying there's a problem. I'm afraid I have not been made privy to any special info.

@SkyHelpTeam Appreciate difficulties. Would be nice to get update even if update is there's no update. ETA at fix would be better but, if there's no ETA, knowing you're working on a fix would give reassurance to those supposed to be working from home but currently unable to do anything. 😓

So, I reordered Sky TV & broadband, it changed over today but still no sky router....phoned up to unleash hell today but spoke to.the sweetest sounding Scottish lady called Audrey who resolved my issue painlessly. I'm a sucker for a Scottish accent. @SkyUK

@SkyHelpTeam absolute joke of a service, can’t watch tv, can’t browse anything on the web unless I use my mobile data!

@brizzbrownbaby @SkyUK IIRC when the prices go up you have a set time in which you can cancel...got to be the bill payer though.

@SkyUK pay £160 a month and it loses signal with a bit of rain! Time to change to virgin

@SkyUK Unless you are a long standing customer that pays over £100 per month, and the box is crap 🤬

@SkyHelpTeam Hi team since my new sky box has been fitted 2 weeks ago I have picture interference and it is taking forever to down load a programme from catchup please can you help.

@SkySports 1 down 3 to go for @premierleague to take over European Football

@SkyHelpTeam I missed around 5 or so minutes of the race. However this isn't the first time my sky q silver box has done this and have asked Sky before if there are any software updates due or issues that have been acknowledged

@SkyHelpTeam why can’t you publish a telephone number that is actually easy to find on your website. Had broadband issues at home for three days but because I can’t use the internet I need to speak on Thor phone

@CallumH53134572 @ajkemp81 @SpursOfficial @WestHamUtd @SkySportsPL @SkySports @SkyFootball @SkySportsMNF @GaryLineker Imagine following West ham and never seen them win anything or get in to Europe

@SkySports you did a great job on the last game at the Boleyn. BUT yesterday when Billy Bonds was being introduced WHY oh WHY did you pass it off as a noise in the background really poor and disrespectful

@SkyUK SkyQ launched 3 years ago and is still SO buggy it’s ridiculous. Can’t fast forward or rewind Quest channel tonight without it skipping back to the middle of the programme - one of so many bugs and problems

@_masterdebaters @SkyUK Incredible service that. Totally worth it.

@SkyUK I recorded crime and punishment on cbs reality last night when I watched it this morning the recording ended before the programme ended i tried to see if I could down load it to watch the end and could not find cbs reality on catch up or on demand very annoying.

Jesus Christ. Sam Allardyce and Alan Smith talking total sense in SkySports. The world is upside down

@SkyUK You have taken £28.99 instead of 18.99 out of my bank today - I had a phone call recently to discuss poor broadband service but at DID NOT st any time consent to this or agree to increased fee. I want a refund immediately please.

@SkyHelpTeam so annoying that there's no point in renewing my Xbox live because your connection sucks and I can't play online!

Right @SkySports talking about Poch leaving for Man Utd **** Off @SkySports Poch is going nowhere 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😊😊😊😊😊😊 #COYS

Apparently @SkySportsNews @SkySports made a new years resolution and vowed to remain impartial in their reporting and commentary. Therefore would not be biased and have their heads stuck up Liverpool's backside! Unfortunately, they broke the resolution before 1am this morning.

@SkyHelpTeam Your staff offer no help as to why this keeps happing or a solution, Wasn't helpful at all. Why should we pay for services that can't use. Even started paying for hd and it didn't get turned on with no apologies.

@SkyUK wifi not working again! Signal is so bad and tv box not much better. Called customer support not much help either.

@JonDubbya @SkySports I’ve never subscribed out of principle

@skyUK what has the world come to when you censor( butcher) National Lampoon's Christmas Vacation past the 9pm watershed. #fail #movies #wtf

@1MickyHazard @MarcBenamram @TimesSport Have considered cancelling @SkySports this week. Am sick to the back teeth of this crap about our Manager. OUR Manager!!!

I really don’t understand why that vile creature @KayBurley is still employed by @SkyUK. Yet another reason for me to ditch their abysmal overpriced service.

@SkyUK I’m sorry but this sky Q is broken and cannot be fixed until the 29th this is unexceptionable from a company as large as sky 3 hours today on the phone to get us no tv brilliant !!!

@SkyUK nothing but trouble with your services the last year, paying for things can't use. Called for help and told only way to fix it is to pay even more! Money or pay for an engineer to fix your products that dont work! Not happy. New year new provider i think. #byesky

@O2 @SkyUK Had no service all day: below not workin “We're really sorry for the issues you experienced on Sky Mobile yesterday.We're giving you a day of free unlimited UK data this Saturday 8 Dec, so you can catch up on all the things you've missed. You don't need to do a thing”

@SkyHelpTeam having trouble with live tv. Image and sound keeps distorting. Been happening a couple weeks now. Checked all connections and everything is good internally. Please help.

@Average_Maker @SkyHelpTeam @SkyUK @virginmedia It’s ridiculous, was with Virgin for 4 years and never had it drop once

@fiveub @SkyUK @OpenreachHelp Ouch man I bet that sucks for gaming

.. so fed up with @SkyUK literally had issues ever since it's been installed!! Now my internet is not working and got to wait another 4 days before someone can come out

@SkyHelpTeam theres no option for recordings on my sky go app but i have multiscreen and im connected to the same wifi network please help

He wasn't and never will be so he should know his role and stay in his place @RPrograis @ammowilliams @EddieHearn @Benji_Billion @MatchroomBoxing #DAZN #O2 #SkySports #PrograisTaylor

@SkyHelpTeam can someone please contact me regarding my broadband. I've been with you for 5 months now and still cant get an internet service. Always having to use my mobile phone data and pay extra charge. Look forward to hearing from you asap. Imran Akhtar - 07531487081

@SkyHelpTeam still nothing from whoever is running the @SkyWitness twitter page. No updates in months. #theyneedtheirP45 they never respond to any messages. When it was called SkyLiving everyone got responded too. And helpful about upcoming shows old and new ones.

@SkyHelpTeam my internet goes down every night at the same time and I’m not the only one it’s so annoying

@SkyHelpTeam for several days few of my SkyQ recording have worked. I get so far into the episode and it stops, saying there's a connectivity issue. It's not my internet. Now it's happening with downloaded episodes as well. We've gone through the help suggestions. It did nothing.

@SkyHelpTeam 1of2: I had this issue in my last property too and I got nowhere. They just tell me the speed of my router which NEVER matches the actual performance of my devices. An advisor ended up giving me discount on my package because the issue wasn’t resolved......

@authorpaulg Never been anything new, has it @SkySports #skytvisfuckingshit

@SkyHelpTeam Yeah, do this all the time. Bored of it now. Pay over £100 a month to have to reset, rejig, and restart everything at least once a day, and no accountability from the service provider. Boring.

@SkyHelpTeam Yes. That's the message we are getting but other people on the area are having the same issue