Sky Outage in Hockley, Essex, England

@SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about

Great to see the fantastic service from Sky customer complaints team.. no reply to an email sent by them on the 29/7 asking me to contact them regarding complaint #dontbeliveinbetterservice @SkyUK

@SkyUK terrible service from your complaint team ref 1232855146 just had an email to say it’s been resolved.I don’t think so,far from it. New iphone @AppleSupport delivered faulty and a two week wait to get a new one #dontbelieveinbetter #shouldhavestuckwithEE

@JadeC31 @SkyHelpTeam They v helpfully sent me a link to that same page that still has the message from 12:10 saying there's a problem. I'm afraid I have not been made privy to any special info.

@SkyHelpTeam Appreciate difficulties. Would be nice to get update even if update is there's no update. ETA at fix would be better but, if there's no ETA, knowing you're working on a fix would give reassurance to those supposed to be working from home but currently unable to do anything. 😓

So, I reordered Sky TV & broadband, it changed over today but still no sky router....phoned up to unleash hell today but spoke to.the sweetest sounding Scottish lady called Audrey who resolved my issue painlessly. I'm a sucker for a Scottish accent. @SkyUK

@SkyHelpTeam absolute joke of a service, can’t watch tv, can’t browse anything on the web unless I use my mobile data!

@SkyUK Unless you are a long standing customer that pays over £100 per month, and the box is crap 🤬

@SkyHelpTeam Hi team since my new sky box has been fitted 2 weeks ago I have picture interference and it is taking forever to down load a programme from catchup please can you help.

@CallumH53134572 @ajkemp81 @SpursOfficial @WestHamUtd @SkySportsPL @SkySports @SkyFootball @SkySportsMNF @GaryLineker Imagine following West ham and never seen them win anything or get in to Europe

@SkyHelpTeam hi, there is a horrible hiss/white noise overlaying the broadcast of SkySpMainEvHD and Skysp Pl HD. All other channels are fine.

@SkySports you did a great job on the last game at the Boleyn. BUT yesterday when Billy Bonds was being introduced WHY oh WHY did you pass it off as a noise in the background really poor and disrespectful

@_masterdebaters @SkyUK Incredible service that. Totally worth it.

@SkyUK I recorded crime and punishment on cbs reality last night when I watched it this morning the recording ended before the programme ended i tried to see if I could down load it to watch the end and could not find cbs reality on catch up or on demand very annoying.

@SkyUK You have taken £28.99 instead of 18.99 out of my bank today - I had a phone call recently to discuss poor broadband service but at DID NOT st any time consent to this or agree to increased fee. I want a refund immediately please.

@SkyHelpTeam so annoying that there's no point in renewing my Xbox live because your connection sucks and I can't play online!

Right @SkySports talking about Poch leaving for Man Utd **** Off @SkySports Poch is going nowhere 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😊😊😊😊😊😊 #COYS

@SkyUK discovering today and confirmed by William, your employee that it's better to be a new customer at another provider than to remain a loyal idiot with sky after 20 years. The world of media is opening up and this attitude will kill your business in time!

@SkyHelpTeam discovering today and confirmed by William, your employee that it's better to be a new customer at another provider than to remain a loyal idiot with sky after 20 years. The world of media is opening up and this attitude will kill your business in time!

@SkyHelpTeam Your staff offer no help as to why this keeps happing or a solution, Wasn't helpful at all. Why should we pay for services that can't use. Even started paying for hd and it didn't get turned on with no apologies.

@SkyUK wifi not working again! Signal is so bad and tv box not much better. Called customer support not much help either.

@JonDubbya @SkySports I’ve never subscribed out of principle

@skyUK what has the world come to when you censor( butcher) National Lampoon's Christmas Vacation past the 9pm watershed. #fail #movies #wtf

@1MickyHazard @MarcBenamram @TimesSport Have considered cancelling @SkySports this week. Am sick to the back teeth of this crap about our Manager. OUR Manager!!!

I really don’t understand why that vile creature @KayBurley is still employed by @SkyUK. Yet another reason for me to ditch their abysmal overpriced service.

@SkyUK I’m sorry but this sky Q is broken and cannot be fixed until the 29th this is unexceptionable from a company as large as sky 3 hours today on the phone to get us no tv brilliant !!!

@SkyUK having been a customer for years,I would expect a better service. I have been without internet for 3 days, told it would be fixed within 3 then 5 days. They repaired a line outside but it’s still not working!!. Now have to wait until next week for an engineer to come!!

@SkyUK nothing but trouble with your services the last year, paying for things can't use. Called for help and told only way to fix it is to pay even more! Money or pay for an engineer to fix your products that dont work! Not happy. New year new provider i think. #byesky

@O2 @SkyUK Had no service all day: below not workin “We're really sorry for the issues you experienced on Sky Mobile yesterday.We're giving you a day of free unlimited UK data this Saturday 8 Dec, so you can catch up on all the things you've missed. You don't need to do a thing”

@SkyHelpTeam having trouble with live tv. Image and sound keeps distorting. Been happening a couple weeks now. Checked all connections and everything is good internally. Please help.

@Average_Maker @SkyHelpTeam @SkyUK @virginmedia It’s ridiculous, was with Virgin for 4 years and never had it drop once

@sarahroberts17 @SkyUK @NetflixUK Hate bad service 🙄 Hope you get it sorted x

Awaiting apology from @SkySports for that almighty disrespectful **** up ...

Moved broadband to @SkyHelpTeam from BT and an inauspicious start - not working, no hub even sent out, distinctly underwhelming phone customer service 🤬

@SkyHelpTeam hello I can’t connect to the internet. My hub is on all the symbols are white except the internet. I’ve done the unplugging and replugging like it said but it’s still not working. Please can you advise what to do

@SkyUK @SkyHelpTeam - apologies I asked this question a while ago and now I can’t find the response. What is the easiest way of reviewing my Sky bundle with a view to downgrading. Also I would like to cancel my sky multi-room if possible as we aren’t using it. TIA.

Dear @SkySports stop billing games such as #LIVMCI with your "Derby Day" and "Challenger/Champion" shite. They're never any good after that.

@SkyHelpTeam series links on Sky Q not working and keep dropping

@SkyHelpTeam hi do you have any new customer offers on tv and broadband?

Hey @SkyHelpTeam just had the sales call from 08007590420 - expecting customers to believe it’s @SkyUK when you receive the call and give over your password and mothers maiden name is ridiculously poor business practice.

Absolutely disgusted @SkyHelpTeam after 1 hr 25 minutes on the phone my issue was not only left unresolved but your customer services team hung up on me after I said I want it resolved.

@SkyHelpTeam Really poor broadband speed today in Chelmsford. Tried switching router on and off. My Sky app lists no issues

@SkySports @skyuk is there something wrong with your cameras or is there a problem at Wembley? The picture quality is dreadful in the spurs v Liverpool game. It’s like I’m watching a poor stream, everything’s blurry and difficult to follow.

@chelsea1012 @simmons2Sue @Jamie_Mc85 @SkyUK Also they never said it was a swap item so wasn't prepared/ready when the courier came for it to be swapped over.

@SkyHelpTeam as my broadband has been broken for 5days, what the refund policy for loss of service?

@SkyHelpTeam I just spent four hour on Facebook messenger going round in circles, whilst they ask me for a picture of my phone socket, is this normal? Can you please give me a number I can call to discuss this issue without you automated system kicking me out of the cue!

So Celtic v Rangers is on two channels yet you have to press the red button for Ipswich v Norwich. Really poor from @SkySports.

@ @SkyHelpTeam customer service is shocking. Been waiting for a call back for an hour now. Been transferred to there text service twice. And still no response. Sort it out!!

@SkyUK customer service is shocking. Been waiting for a call back for an hour now. Been transferred to there text service twice. And still no response. Sort it out!!

@skysports why do you keep showing these one sided games?these games are just boring now, seeing top teams win easily against poor opposition every week is just not very exciting.

@struthseeker72 @SkySportsPL @SkySports Def pen. This is where VAR falls down.

@johndcuthbert @SkyHelpTeam Problem is they said that they send everything confirming it by email and have cooling off period so technically even if didnt explain on phone they have me hostage! 🙈 Last time I make any changes! 18 months and whole thing getting cancelled.

@GhanaMancity @SundaySupp @SkySports @neilashton_ @johncrossmirror @SamWallaceTel @Ian_Ladyman_DM Goal was correctly ruled out coz of the change in law about handball. VAR is only checking "clear and obvious errors" and "serious missed incidents" not every challenge

@SkyHelpTeam Forget it. I'm just going to phone up and cancel, this is beyond a joke now.

@hollycammidge @SkyHelpTeam If they didn’t explain it on the phone they have to cancel it as you did not agree to the 18 month contract. I had the same issue.

horrible ***** *****!! 🤬 bet nothing gets done about it either as Liverpool seem to shit out golden nuggets lately 🙄😡!! #scum #LiverpoolFC #Southampton #SkySports

@SkyHelpTeam Sky box replaced 2 weeks ago due to fault, already broken, can't send engineer for over a week, or send replacement box. Imagine if Netflix was down for a week, and Sky is double the price. Very poor.

@MHforMen @SkySportsPL @SkySports But he did see it, he was looking straight at the incident and didn’t give it, therefore it was a clear and obvious error and should have been overturn

@SkyUK your installation guy arrived Thursday. Said he couldn't install TV and would be sending "Swat team" over the same day or by latest Friday. Today is Sunday and radio silence. Can you make sure were not paying for this + fix asap

@SkyHelpTeam @SkySports The link I was sent last night for support this morning doesn't work. Please advice further.