Sky Outage in Crayford, Kent, England

@SkyHelpTeam @SkyHelpTeam hi, I wonder if you can help.I have been sent a message to say a sky engineer is visiting me between 8-10 on 16/7. An engineer come out a week ago and solved my issues. I do not need an engineer tomorrow. Can you please cancel this appointment.

@SkyHelpTeam my wife has a new iPhone XR. We reset the password last night but she hasn’t been able to log in to her emails and the phone hasn’t downloaded any since 7am this morning. I’ve checked all the settings I can think of. Help!

@SkyHelpTeam please, help me with this one. Every single night at 2:45am my broadband stop to work and doesn’t come back until 6am. This is happening for the past 2 weeks and it’s quite annoying since I use a lot during this period.

@SkyUK we left virgin to join sky and we have had nothing but hassle, we have used all our mobile data waiting for you to connect us, this is terrible service!

@SkyUK can someone help as we are trying for the last 2 months to connect to sky broadband and now the by engineer can’t reach with his ladder!!

Top stuff from @SkyUK making the World Cup Final free-to-air. Now just sort out biased @BethRigby @KayBurley and @adamboultonSKY and you have a customer for life!

@SkyHelpTeam Thanks, I'm very aware it did not address my question so am now speaking to a customer service rep

Have paid £34.50 just to speak to a customer service assistant @SkyHelpTeam about an account which was meant to be closed. No email address for me to address the issue. Horrendous, quite frankly.

@SkyHelpTeam Hello, we've been without internet since Saturday and were told that it would be within three working days, and today we've been told it's five, and that there's no way Sky can get any time frame information from Openreach. Pretty poor service guys...

@SkyHelpTeam Seriously, come on! I'm still waiting for a response. This is very poor.

@SkyKaveh literally one of the worst reporters ever! Amazed at how you’ve kept your job at @SkySports Oh yes wait. By using real ITK accounts while your just a fraud

@SkyUK @SkyHelpTeam we're on to day 3 and still no satellite signal, and still no real assistance from you...

@SkyHelpTeam @SkyUK I've cancelled my direct debit payments. I dare you to come at me for any bloody payments. You're not getting a damn penny until my signal is back up or I at least actually get some real assistance.

@SkyUK we signed up based on everyone telling us how great your customer service is 1. You chased me repeatedly to confirm installation date. 2. My wife takes a day to stay at home. 3.Your team arrive to tell us they need another team to install it that day 1/2

@SkyUK after 11 years of your TV service I will be ending on July 26. Your business model is out of date; tying people into a long term overpriced contract for broadcast media via proprietary hardware will soon go the way of video rentals. #Netflix has the model for TV’s future

@BillyMorrisBoh @FootballerGay @SkyBetChamp @gaytimesuk @5liveSport @EFL @FA @PFA @SkyBetLeagueTwo @SkyBetLeagueOne @premierleague @SkySports If the @fooballergay is #CAFC we’ll sing his name because he’s #CAFC and you can find somewhere else to watch your football if that’s a problem. Hope @CAFCofficial ban you for your attitude.

@PaulJam84679845 @FootballerGay @SkyBetChamp @gaytimesuk @5liveSport @EFL @FA @PFA @SkyBetLeagueTwo @SkyBetLeagueOne @premierleague @SkySports @SunderlandAFC Well you do support nonces

I always have an easy experience dealing with @SkyUK, but today I’ve been given the runaround for 45 mins on the customer services line. A billing issue that I was assured was resolved last month is still causing wastage of this much time. Nobody willing to step in & apologise 😞

Was just asked if I could recommend @SkyUK internet I couldn’t say no quick enough. Worst service I have ever had.

@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

Regardless of whether you watch the show or not, I'm wearing a wig that looks like a demented peacock in this one so you'd be a bloody idiot to miss it... 😁 #FirstHour @GinxTV @SkyUK ch433, 9PM BST 👊

@JadeC31 @SkyHelpTeam They v helpfully sent me a link to that same page that still has the message from 12:10 saying there's a problem. I'm afraid I have not been made privy to any special info.

@SkyHelpTeam Appreciate difficulties. Would be nice to get update even if update is there's no update. ETA at fix would be better but, if there's no ETA, knowing you're working on a fix would give reassurance to those supposed to be working from home but currently unable to do anything. 😓

@SkyHelpTeam Yup. Got an error code now that says there's a problem with connectivity. It's got to be our router, will reset that

@SkyHelpTeam hi is there a problem with broadband in south east London no broadband all morning

@brizzbrownbaby @SkyUK IIRC when the prices go up you have a set time in which you can cancel...got to be the bill payer though.

@SkyHelpTeam The sky engineer did fix the youtube and downloading problems and we didn't have the Netflix problem when they were here, this is new

@SkyHelpTeam bad bad show got new skyQ today after 5 week wait, 5hours later skyQ NOT WORKING, not happy BAD very BAD😡😡😡😡

@SkyHelpTeam It is still not working

Aahh..no #WeberCup tonight on #SkySports..a let down for many subscribers to the expensive #SkySports service

Defo going to join @Skyuk tomorrow had enough been a customer for over 10 years on top package and had nothing but shit for last 6 months. Told Virgin this they said Sky can offer 350mb fibre I said no good if you can’t connect to it in half your house

@SkyUK terrible customer service today. Glad I am cancelling your TV service

@SkyUK pay £160 a month and it loses signal with a bit of rain! Time to change to virgin

@SkyUK I’m gonna cancel sky. And I’m gonna spend the next 6 months begging friends & family to go virgin. The service is embarrassing

@SkyHelpTeam Thanks. I have called that number but keep getting directed by the automated voice to different teams who claim to help but it still doesn't address my concerns

My @SkyUK Q box has gone down. Emergency services contacted.

Can’t believe i’ve watched 40 hours (4 seasons) of Game of Thrones just for @SkyUK to put all of the seasons in sky store except season 8 charging £23.99 per season. My mum being a loyal customer for 11 years rings up to complain and has no resolution proposed whatsoever 😃

@SkyUK Hi guys no tv signal in SE19 for about an hour now. Powered down the box etc but still nothing

@SkyHelpTeam hello, broadbands gone down at RM12 4DQ. Assume its your end as the online test keeps falling over too. Off sick today, really need my Internet or this cold might be the end of me.

@SkyHelpTeam Hi there, I’ve noticed my WiFi has really slowed down over the last month or so –and I mean REALLY slowed down. It can no longer cope effectively with more than one device connected and I keep having to turn my WiFi on my iPhone off to refresh it. Help please.

@SkyHelpTeam our sky q box refuses to download anything. It just says queuing then stops then queues. Done everything except factory reset. Any help would be great. Oh and our broadband is fine

@SkyHelpTeam I have been trying to get hold of you for a few days by messenger please can you get someone to contact me. Need my Sky q minibox swapped out. It keeps losing signal to main box

Had problems with my Sky Broadband the last 3 days, if I’m honest Sky have the worst broadband there always seems to be a new issue🙃 need to switch ASAP @SkyHelpTeam

@SkyUK terrible customer representative, instead of asking how they could help or explain why they could not help , started to tell me what to do , been a customer with sky for 18 years , just rude and abrupt, will leave sky

@SkySports what the hell is going on recorded #cafc games but end of program was before pens so cant see us win. Wtf!

@SkyHelpTeam just not good enough. And my line still not working! Cheers 👍

Hi @SkySports I actually watched this game so I could teach my son how to swear. Please stop apologising for bad language as it’s helping him. Thanks

@SkyHelpTeam Please can I have a telephone number to SPEAK to someone as the online scenarios do not cover the issue we are having! It shouldn’t be this difficult!

@EvanJames @SkyUK Legit!!! The line in SE London is just diabolical.. Why are we paying so much for such a terrible service!! And I’ve just upgraded to Sky Q and faster broadband... 💩

@GMixture @SkySports Awful challenge

@SkyHelpTeam I am having problems logging into my sky account. Message is we have encountered a problem

SKY u pushing me over the edge @SkyUK u doing me wrong and u know this ! I had no service for 2 months due to gas people cutting my wire and u say u owe me 30 lol I’m not happy and u pushing my over the edge

@SkyUK Hello. I have recently removed myself from the so called 'services' of @virginmedia because their customer service is an absolute joke. I will either choose you or @bt_uk as a replacement. Sell yourself to me.

@SkyUK 30 minute wait to get through to an operator is unacceptable, ******* disgrace, ***** horrible peadophilic service provider, how sky are still going is beyond me.

@bt_uk Hello. I have recently removed myself from the so called 'services' of @virginmedia because their customer service is an absolute joke. I will either choose you or @SkyUK as a replacement. Sell yourself to me.

@SkyUK can somebody help me please as the online portal for my payment isn't working

@SkyUK disappointed at the foul service that I received from these 4 incompetent fools today!!!

@Vaslineboy @SkyHelpTeam @SkyCinema I’m gonna bullet it for Netflix. It’s a lot of money for a poor service

@virginmedia not even with you anymore but yet your customer service still amazes me how shit it is! Also how poor your customer service team is and how little you care about the customer! So glad I switched to @SkyUK

@SkyHelpTeam why is my broadband terrible!!! Wish I could still get virgin media