Sky Outage in Crayford, Kent, England

Day25 of no internet. Today when I called @SkyHelpTeam they told me that despite three visits I do indeed have no broadband & @OpenreachHelp are waiting for planning permission to dig up the road! WTF!

@SkyHelpTeam I need my money back I literally just listened to the commentators since everything the stream was shit!!!

@SkyUK @emandjonh Don’t do it dude these guys are the worst. My box has been broken for days. Just use amazon and Netflix it ain’t worth a dime

@SkyHelpTeam hi guys can you plz let me know how can I cancel my sky mobile been well over 2 years now but still paying monthly contract...

I was (and kinda still am) fully on board with the @primevideosport thing they’ve got going on however I’ve now discovered the downside... unfortunately the @SkyUK WiFi connection speeds/strength in my area are so atrociously bad that they make it so jittery it’s barely watchable

@SkyUK Dear Sky, shame I can’t get this prices for an existing customer

@SkySportsPL @SkySports That is piss poor from Everton

Great start to my @SkyUK contract. Engineer hasn’t turned up and now have a hour wait on the phone to find out why! Left Virgin because I thought they were bad 🙄

@SkyHelpTeam to be there again, ask to make a complaint to be put on hold again for another 30 mins.... rivalling SWR for worst service in 2019 #fail

@SkyHelpTeam have pm you on here FB and the online message service 2.5 hours later no reply. It is a simple question I have.

Just cancelled my @virginmedia account due to the person on the other side of the phone was not worthy of my hard earned money because of mr Tosin you lost a valued customer of over 5 years. @SkyUK @TalkTalkTV @BTGroup I am available for your services. Best offer wins

Been on the phone with @virginmedia the level of customer service is ridiculous. Been on the phone for over an hour explaining I received I call on Friday from them about upgrading my tv broadband and phone. However I explained @SkyUK we’re doing a amazing Black Friday deal.

@SkyUK No service in CM15 area. Has been intermittent for days. My Sky app states service good and no issues. I do have issues

@SkyHelpTeam good evening Could you follow me as I’ve an issue with receiving any sky tv channels, I’ve just spoken to someone on the phone regarding an engineer and the date they have given me is 14th December which is unacceptable

Waited a month for @SkyHelpTeam to come to fix Sky Q after it didn’t work 30 mins after original installation. Swapped the box, yet now have a ‘mode not supported’ message on my TV whenever I try to switch it on. Placed this order in August, haven’t been able to watch Sky TV yet

@SkyHelpTeam terrible customer service experience for my recommended friend has cost me and my friend £75 each #compensation

Good to see @BT don't give a crap about there customer after about 18 of being with you guys not happy looks like I'm moving over to @SkyUK for Internet & tv

@SkyHelpUsTeam @SkyHelpTeam Seems to be reports that the internet is down in different parts of london 🤔

@SkyHelpTeam This doesn’t help as the app works but items are missing...

@SkyHelpTeam can you pls fix the problem with your #skybroadband service. In recent weeks, My wife and I have had to use 4g from our phones while in the house because the WiFi has not been working. I am now seriously considering @bt_uk

Oh dear. most of Sky’s broadband customers (including me) have had no service for the past three hours yet they’re posting ‘happy monday’ @SkyHelpTeam #SkyFail

@SkyHelpTeam @anniekday1 And this doesn’t work because I tried it myself before finding out there’s a nationwide problem!

I give up on @SkyHelpTeam most of the UK are having issues with sky broadband and yet sky are saying there are no issues. Time to find another provider and been on hold to customer services for 45mins.

@GoodFoodChannel @food_network_ @FoodNetwork_UK @SkyHelpTeam @BDA_Deaf Im still waiting. Xmas is around the corner, it’s bad enough not havin subtitles for Xmas cookery programmes. But those programmes were once on @GoodFoodChannel it had subtitles without fails esp throughout the Xmas season. @BritishSignBSL, subtitles is much needed for the deafs!

@SkyHelpTeam hi is it possible to order a sky WiFi booster I currently have sky q multi room but in my extension I don’t have any equipment so WiFi signal not so strong so would like to boost it

@Les5175 @VodafoneUK @SkyUK Having the exact problem.

@SkyHelpTeam my Nan has been a customer for 25 years and today a engineer didn't have the decently to turn up. Disgusting treatment to a loyal customer. My Nan will be leaving asap

@SkyHelpTeam absolutely disgusting service sky engineer phoned me today saying she would be here between 12pm and 3pm no one has turned up. It's my nans account her boxes are working just emails from sky saying incomplete setup. Gd bye sky

@JainulJH @VodafoneUK @SkyUK Nope not sorted. Sky and vodafone reluctant to help. Blaming each other for the logo

@SkyHelpTeam It does work, but i just need 2 know of the issue is being fixed.

@MrShelby00 @VodafoneUK @SkyUK No mate it's still there. Both Vodafone and sky customer services are blaming each other for the logo. Neither seems to know anything about it. Absolutely useless.

@SkyUK dont look after your existing customers daylight robbery, bunch of thieves. Customer for 17 years and still have an original box but wont come out to look at a box unless they get £125 so no tv

.@SkyUK as always bad service from you someone promised to get back to me by the latest on Friday night told me to bear with them...monday ....still haven’t heard from you!!!

@SkyHelpTeam I'm really not happy with the customer service I've been receiving. I have downsized my package no longer having multi-room Sky Q and was told I would be sent packaging to return that box. It has never been sent to me and this morning I receive this text (1/2)

@SkyHelpTeam This a message on behalf of my Nan who's been a sky customer for over 25 years. Who's had emails about one of her boxes not being connected to her wifi or phone and 4 engineer visits still not fixed and nasty emails from sky saying she could end up paying more. Gd by

@SkyHelpTeam Sorry it wasn’t working for me, so decided to pay for it online and see if that worked. It came straight on. Thanks for no help wot so ever @SkySports

@SkyHelpTeam Absolutely disgusted with @SkyUK service. Been a customer for over 12 years, my friend pays £10 less than me for more services. Your customer service tells me “you can cancel if you want”!

Said it once, say it again... **** off @SkySports

@SkyHelpTeam To upgrade to SkyQ I’m an existing customer, looking to see if can get a better price for install

This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

@AJ97777 @21LVA_linings @Julian_01m @SkySportsPL @ManCity @SkySports I will. United are shit. 8 points.

Without doubt @skyuk are simply the worst customer service center i ever experience. Never had a call answered in under 20minutes. The voice recognition software is awful and when you do reach someone - they can never first time fix

@SkyUK my internet not working since morning

@SkyUK can't wait to leave your disgusting fibre broadband service. Online game is a joke. Lag and choppy online play constantly 😡😡😡😡

@SkyHelpTeam why is your fibre broadband so poor with online gaming I can't wait to leave 😡😡😡😡

@SkyHelpTeam so we are still waiting for the engineer who was due between 5-7pm. He can’t be contacted, your phone isn’t answered. Really glad we paid extra for the premium service.

@SkyUK just check my future bills. And guess what it's gone upI'm a loyal customer and have been for years yet getting treated like that. Is it money sky only care about and. Not its customers 😭😭😭

@SkyHelpTeam oh pants just settled down to watch a film I rented last week and it’s gone! I didn’t think there was a time limit 😩

Good Food TV channel has moved with Food Network! Its annoying, as now it doesnt provide subtitles no more. Someone that is impartially deaf. Its not easy watching it. Please provide the subtitles!! #subtitle @GoodFoodChannel @food_network_ @FoodNetwork_UK @SkyHelpTeam @BDA_Deaf

@SkyHelpTeam It's been resolved. I had been without internet for the entire evening last night re Norbury. But there are often outages with the broadband so nothing new. When theres another problem I'll be in touch.

@SkyHelpTeam My internet is down. Router making a strange buzzing noise

@SkyHelpTeam No need to be patronising I appreciate fully you can’t call me on Twitter. I was referring to your messenger service where an agent can take my number. If all you are going to do is tell me to yet again spend half a day waiting on a phone then forget it......

@SkyHelpTeam Still having probs with Sky Go app buffering every two mins when connected to Sky Q. This has gone on since Sept and there are hundreds of entries on Sky Community forums. Have complained to Sky by email but still not sorted. Paying for a service I'm not getting.

@SkyHelpTeam broadband been awful all week when I try to check speed says I don’t have Sky 😡 Hp22

@SkyHelpTeam I've been on the phone since 8.30 trying to get a new account. Your contact centre numbers are crap. To say I'm pissed is the understatement of the century. Maybe a should take my 3 item package to a different provider. Pfft what a joke.. contact Sky 🤣🤣🤣🤣

@SkyHelpTeam @skyUK your customer service is a joke. I rang to organise a home move in October, only to be told to wait till I get moved and organise it then. Now I can't get it installed till january. Why can't you teach your staff to give the correct information 😡😡

@SkyHelpTeam Still no call back, still no call from complaints. Customer service is a joke. Company that LIES to their customers to get them off the phone.

@SkyUK Complaint no 1318886544 still waiting for my call back since the10th Dec, had to phone you twice to chase and still no resolution! Not the service you exoect from Sky! I am a Diamond VIP member and you are treating me like this!

@SkyHelpTeam Alway the same answer and always the same outcome! Everything work fine but still can’t get a decent wifi signal!!! 😤

@SkyUK can someone please contact me regarding the loss on audio I get every 60 seconds on all your channels, I’ve asked already an no response, you are quick enough to take your payments each month so can someone please sort this problem ASAP #nothappy