Sky Outage in Crayford, Kent, England

This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

@AJ97777 @21LVA_linings @Julian_01m @SkySportsPL @ManCity @SkySports I will. United are shit. 8 points.

Without doubt @skyuk are simply the worst customer service center i ever experience. Never had a call answered in under 20minutes. The voice recognition software is awful and when you do reach someone - they can never first time fix

@SkyUK my internet not working since morning

@SkyUK can't wait to leave your disgusting fibre broadband service. Online game is a joke. Lag and choppy online play constantly 😡😡😡😡

@SkyHelpTeam why is your fibre broadband so poor with online gaming I can't wait to leave 😡😡😡😡

@SkyHelpTeam so we are still waiting for the engineer who was due between 5-7pm. He can’t be contacted, your phone isn’t answered. Really glad we paid extra for the premium service.

@SkyUK just check my future bills. And guess what it's gone upI'm a loyal customer and have been for years yet getting treated like that. Is it money sky only care about and. Not its customers 😭😭😭

@SkyHelpTeam oh pants just settled down to watch a film I rented last week and it’s gone! I didn’t think there was a time limit 😩

Good Food TV channel has moved with Food Network! Its annoying, as now it doesnt provide subtitles no more. Someone that is impartially deaf. Its not easy watching it. Please provide the subtitles!! #subtitle @GoodFoodChannel @food_network_ @FoodNetwork_UK @SkyHelpTeam @BDA_Deaf

@SkyHelpTeam It's been resolved. I had been without internet for the entire evening last night re Norbury. But there are often outages with the broadband so nothing new. When theres another problem I'll be in touch.

@mac1882thfc @SkyHelpTeam @virginmedia Been with @virginmedia in the past & had loads of issues with them in my area unfortunately & the hiking up on charges was not helpful despite being a loyal customer of 16 years & poor customer services attitude.

@SkyHelpTeam @mac1882thfc Yes outage in NORBURY area! Does not help disabled customers inparticular who rely on a service to communicate with outside world!

@rebeccadlloyd @SkyHelpTeam I got through! Apparently it is an BT exchange in the area that is a problem and not an individual issue. Also that they are working on finding the problem, have been asked to allow 48hours for them to resolve the issue. 😳😡

@SkyHelpTeam SW16 area and no #internet I followed troubleshooting advice and now trying to call sky, on the phone 17 mins so far still waiting for some one to answer!! HELP!

Sky q won’t download anything, says Queued, then failed. Internet is working fine, I’ve reset both sky q box and mini box still not working @SkyUK help please

@jimmykorderas am watching @WWENXT on the network as over here @skysports are not showing it 😠 still in January @btsport will be showing @WWE

Good investment, this @SkySports package. 3 channels all showing the exact same shit for nearly 4 hours. And none of it is CL football, just losers chatting in a studio interrupted, by tons of adverts. What a waste of money.

@SkySportsPL @SkySports No, please do **** off sky, always making excuses for em

@kurbeco @aravelle @SkyUK @bt_uk @Hyperoptic I’d shit my pants at a 1000/1000 connection 😅 but after having 15/1.5 for years with Sky, BT and Vodafone... it was a relief to get 110/6.5 with Virgin

@SkyUK worst WiFi outchea

@SkyHelpTeam HI there my issue was fixed but it's very unusual that sky don't have a default sim pin which means the user has to block the sim enter the puk code then enter a new sim pin. Ur web site also gives out the default sim pin on sky mobile Sims which is a security risk

@SkyHelpTeam HI there yesterday I posted a question asking what is the default sim pin on sky mobile as this is a security concern I was surprised no one got back to me also call forwarding is not working at all.

@SkyHelpTeam HI there call forwarding on sky mobile is not working

@SkyHelpTeam could you please contact me regarding a visit and your disgusting and rude customer service agent that I spoke to this morn

@SkyHelpTeam not happy this morn , awaiting a visit to fix a sky q box, between 8-12.30 , had to ring customer services to be informed it will be between 12.30 and 2.30. My partner was supposed to be in work at 1!!!!!

@Skyuk - Your internet is crap! Unstable connection and very slow anywhere in the house! Even if I'm stood Infront of the router, it's unstable and slow!

@SkyUK should call their @Channel4 on demand service Some4 not #All4! I wanted to watch the pet food factory programme on the telly not my iphone 😫😫😫😫

Recently installed SKY Q and it has been a nightmare. called 3 times reporting technical issues & the customer service team has been awful. Hours wasted on the phone with them and they refuse to even arrange a call back ... #disappointed @SkyUK @SkyHelpTeam @MoneyTelegraph

@SkyHelpTeam please explain why my new sky internet has stopped working less than a week after being installed. All I get of your customer service is sorry and refusing to send anyone out to look. Not impressed and seriously thinking of leaving after years. #sky

This not a good idea @JimWhite and @SkySportsNews @SkySports @SkyFootball a count down to a club possible demise like transfer deadline day - shame on you all

@SkySports @SkySportsNews the next countdown clock I want to see is for the job of the idiot who decided to put one up regarding @buryfcofficial @OfficialBWFC absolute joke to do that , now give them some of your millions you rip is off for every month

Surely I can’t be the ONLY PERSON who CONSTANTLY has issues with my @SkyHelpTeam @SkyUK

So @SkyHelpTeam are ignoring my plea to help..... really great customer service I’m experiencing. I guess they really want me to phone them on the phone that’s not working!!!!!!!!!!!

@VanGough4 @SkySports @SkySportsRugby I’m ringing to get a deal or cancel - they’re an English not British company

So my Sky Q remote isn’t working @SkyUK and I’ve been on hold twice & the phone keeps hanging up. HELP please 😤

@SkyHelpTeam Been waiting all afternoon for an engineer to install my Broadband and have received no visit or call with an update. Also been cut off from a call with your help centre. Service has been absolutely appalling.

@SkyHelpTeam not the greatest service I expected for paying nearly £40 per month for home tel/Broadband, 1mont poor service and it just feels no one is interested in getting it fixed, feel really let down. I am takin service back to EE.

@SkyUK so you lock my email without telling me, keeping me hanging on 40 minutes to resolve it and then hung up when I complained. You’ve lost me as a TV customer already and at this rate you’re going to lose me as a broadband customer too. #sky #poorservice

@SkyHelpTeam the Sky Go app on the PlayStation is honestly one of the worst functioning apps of all time. Absolutely useless.

@LaVallette @bigdannyspencer @SkyUK Virgin had six devices running in skip-rat HQ earlier and they’re shit.

@SkyHelpTeam Please help! I have an old sky email address that I understand Yahoo now manage but I have been informed I need to contact sky as I have experienced issues with the email account. Password not recognised nor phone number recovery used.

@SkyHelpTeam @SkyUK just received this. As a “valued “ customer who has been with sky a long time I feel that this should be a free upgrade, not an extra £13 a month plus installation. I already pay sky more than enough, including mobiles and broadband.

@SkyHelpTeam I'm getting this message when I login "We apologise for the inconvenience, but we have encountered a problem with your account.  Please contact 03442411280"

@dtoole764 @SkyUK I live in a big block of flats and the box they need has lots of connections. What happens is openreach come and fiddle around for a new customer and end up knocking someone else off.

@dtoole764 @SkyUK Firstly they said they could fix it outside. Then needed access. Then they didn’t need access. Then they said it’s fixed and it isn’t. Now had to send picture of hub etc.

@SkyHelpTeam I wanted to make my frustrations felt as your company is awe full, tel line down, Broadband up/down, standard message it could take up to 5 days, been with EE for nearly 3 years no issues at all, what’s going on sky, feel let down as my alarm keeps beeping even worse

@SkySports guys, what on earth are you doing with Ramon Calderon on television, this guy is the biggest idiot in Spain and not good for Sky

@SkyUK giving me absolutely terrible customer service... all i want is better internet connection and they cannot fulfil the speed we should try and get and are telling me i have to pay to leave them!!! Ridiculous!! Not happy virgin media calls...!!!

@SkyHelpTeam @SkyHelpTeam hi, I wonder if you can help.I have been sent a message to say a sky engineer is visiting me between 8-10 on 16/7. An engineer come out a week ago and solved my issues. I do not need an engineer tomorrow. Can you please cancel this appointment.

@SkySports I can't believe Souness and the sky sports pundits actually believe that the lindeloff incident was a foul the cheating Liverpool player got exactly what he deserved watch the replays and stop trying to justify your comments you are spoiling the sport by being dumb

@JoeRiley92 @CresswellWarney @mrs1nil @SkySports Is look everyone is as bad as each other, and of course it is only a select few,

Jamie Carragher trying to suggest that @LFC didn’t win because @ManUtd played so well. No Jamie, @LFC just didn’t play well enough either. He has to be the worst pundit on tv right now, & there’s a few. #SkySports #SHUARS #MNF #Liverpool #MNULIV #MUNLIV

@SkyHelpTeam hi I keep getting a black screen flicker on my sky q box happens on different channels only for a few seconds at a time but can be 8-10 times an hour help please

@SkySportsMNF @Carra23 Would you actually like to talk about the arsenal v Sheffield game instead of rambling on about a boring game that happened last night do we pay money to hear this shit analysts #SkySports #MNF

@SkySportsMNF @Carra23 Would you actually like to talk about the arsenal v Sheffield game instead of rambling on about a boring game that happened last night do we pay money to head this shit analysts #SkySports #MNF

@BenPhillipsUK Glad my internet don't work at the moment. @SkyUK your not so bad after all for having shit internet.

@SkyUK broadband is ******* horse shit. Refund the last 4 months you thieving *****

@SkyHelpTeam This is the 2nd time now though. Also left my house mates number to call but they called my number.. we’ve spoken to at least 6 customer service advises and no one has listened @SkyUK feels like customer service is no longer a thing

What a massive dickbert Carragher is talking about Spurs when Arsenal are about to kick off. He’d just as well spit at us. @skysports #mnf sort the idiot out or I’m switching off