Sky Outage in Sutton at Hone, Kent, England

@SkyHelpTeam Yup. Got an error code now that says there's a problem with connectivity. It's got to be our router, will reset that

@brizzbrownbaby @SkyUK IIRC when the prices go up you have a set time in which you can cancel...got to be the bill payer though.

@SkyHelpTeam The sky engineer did fix the youtube and downloading problems and we didn't have the Netflix problem when they were here, this is new

@SkyHelpTeam bad bad show got new skyQ today after 5 week wait, 5hours later skyQ NOT WORKING, not happy BAD very BAD😡😡😡😡

@SkyHelpTeam It is still not working

Aahh..no #WeberCup tonight on #SkySports..a let down for many subscribers to the expensive #SkySports service

Defo going to join @Skyuk tomorrow had enough been a customer for over 10 years on top package and had nothing but shit for last 6 months. Told Virgin this they said Sky can offer 350mb fibre I said no good if you can’t connect to it in half your house

@SkyUK terrible customer service today. Glad I am cancelling your TV service

@SkyUK pay £160 a month and it loses signal with a bit of rain! Time to change to virgin

@SkyUK I’m gonna cancel sky. And I’m gonna spend the next 6 months begging friends & family to go virgin. The service is embarrassing

Can’t believe i’ve watched 40 hours (4 seasons) of Game of Thrones just for @SkyUK to put all of the seasons in sky store except season 8 charging £23.99 per season. My mum being a loyal customer for 11 years rings up to complain and has no resolution proposed whatsoever 😃

@SkyHelpTeam hello, broadbands gone down at RM12 4DQ. Assume its your end as the online test keeps falling over too. Off sick today, really need my Internet or this cold might be the end of me.

@SkyHelpTeam our sky q box refuses to download anything. It just says queuing then stops then queues. Done everything except factory reset. Any help would be great. Oh and our broadband is fine

@SkyHelpTeam I have been trying to get hold of you for a few days by messenger please can you get someone to contact me. Need my Sky q minibox swapped out. It keeps losing signal to main box

Had problems with my Sky Broadband the last 3 days, if I’m honest Sky have the worst broadband there always seems to be a new issue🙃 need to switch ASAP @SkyHelpTeam

@SkyUK terrible customer representative, instead of asking how they could help or explain why they could not help , started to tell me what to do , been a customer with sky for 18 years , just rude and abrupt, will leave sky

@SkySports what the hell is going on recorded #cafc games but end of program was before pens so cant see us win. Wtf!

@SkyHelpTeam just not good enough. And my line still not working! Cheers 👍

Hi @SkySports I actually watched this game so I could teach my son how to swear. Please stop apologising for bad language as it’s helping him. Thanks

@SkyHelpTeam Please can I have a telephone number to SPEAK to someone as the online scenarios do not cover the issue we are having! It shouldn’t be this difficult!

@EvanJames @SkyUK Legit!!! The line in SE London is just diabolical.. Why are we paying so much for such a terrible service!! And I’ve just upgraded to Sky Q and faster broadband... 💩

@GMixture @SkySports Awful challenge

@SkyHelpTeam I missed around 5 or so minutes of the race. However this isn't the first time my sky q silver box has done this and have asked Sky before if there are any software updates due or issues that have been acknowledged

@SkyHelpTeam why can’t you publish a telephone number that is actually easy to find on your website. Had broadband issues at home for three days but because I can’t use the internet I need to speak on Thor phone

Why are the @SkyUK Q routers so poor, in the room right next to the router cupboard and signals awful 😭😭😭

@StopFundingHate @coopuk @CarlsbergUK @Homebase_uk @LauraAshleyUK @TNLUK @SkyUK @Argos_Online @verynetwork @Morrisons @LidlGB @skiptonbs Don't buy the Mail. Certainly don't support any company that advertises there. Shame on you.

I like how SkySports Watford-Arsenal prematch programme consists of nothing but Jamie Carragher wanking over Liverpool. In his horrible Scouse voice.

@SkyHelpTeam I am told they contract out engineers so it's not their fault or problem if they don't do their job! Outrageous!!!!!!

@SkyHelpTeam I hve been a customer 4 20+ years. I had the worst experience of any service provider! RUDE & unhelpful-cancelled my contract!

@SkyHelpTeam Thank you but we cannot check because I don’t know the details to login because the I am a tenant I am not the owner

@SkyHelpTeam internet down e3

@1kevincampbell @leemarkjudges @SkySports We like a different side away from home, just don’t understand it, there’s always a good away support too!

@LeeMason5 @SkyUK @SkySports Changed to @virginmedia last week mate. Sky don’t give a shit. Not that I was allowed to watch the football anyway you understand, I just pay less for stuff I’m not allowed to watch 👌

Seen add on tv to get sky tv even as a existing customer, as I am. Called @SkyUK and spoke with Stuart, most unhelpful agent ever. No conversation couldn’t offer me nothing The call was flat. Great way to keep and treat their existing customers! #badcustomerservice

@SkyUK three engineers since Saturday and still my broadband isn't working properly. Keep having to add mobile data to two phones. Not a happy customer

@SkySports because even a broken clock is right twice a day. #pundits #akidcouldguessbetter

@SkyUK I have emailed you to complain of your poor service and unable to resolve my broadband issue that appears to be related to the router and I didn’t have this issue when I was with @bt_uk At least @bt_uk gave me the option to speak to a manager! #BadCustomerService

@SkyHelpTeam Tried that and didn’t help. That is why I had to phone your support.

@SkyUK broadband intermittently dropping connection. Your support tell me it’s due to number of wi fi devices connnected. When I was with @bt_uk this was not an issue. Sky support tell me I have to pay £300 cancellation fee to leave Sky!

@SkyUK Just got a letter telling me that my bill will be going up by £6 a month!!!!! What!!! Goodbye sky how dare you treat us this. Your broadband router is shocking as well. #milkingus #skyuk

@SkyUK absolute joke, been with Sky 30+ years, trying to adjust my viewing package or cancel, just being pushed from pillar to post. Will cancel my direct debit.

So after over a year of problems from @SkyUK that we couldn’t keep the tv, now their broadband has packed in and they say can take up to 5 days to fix and and can’t even tell me when an engineer will be sent. Was a Sky customer for 20 years but now they’re a shambles. AVOID THEM!

@MCYeeehaaa @LingfieldPark @AtTheRaces @SkySportsRacing @SkySports Oh well Matt if the industry wants to put the final nail in the coffin of the lower end of racing they are on the verge of doing so. That idiot Becket is forgetting the punter , the racecourse staff and even people like yourself. Another idiot born with a silver spoon

@SkyHelpTeam could somebody please help me as I’m unable to log into my sky ID

@SkyHelpTeam is internet down in SE20. Have no connection this morning

@SkyHelpTeam I am a Sky customer. I don't think the call was from Sky! The caller only mentioned Call Guardian and couldn't answer who my provider is. Thanks anyway. I await an answer to confirm. I have telephone preference service.

@SkySportsWWE @SkySports sound issues on Smackdown feed.

@SkyHelpTeam hi we recently got sky Q but the past couple weeks its not been letting me download or record things & the only way to fix it has been to turn it off & back on again which is now getting very annoying

So this is the worst Super Sunday ever. Thanks @SkySports

Another game @SkySports hyped up with all this “10 past 2” bullshit and another shit game to add to their collection

@DBowen89 @calbeynon @SkyFootball @SkySports Never a penalty

@SkyHelpTeam This is saying no service for my area which was first reported at 11am, how can I find out what time it’s likely to be back on as it doesn’t say on this page

@donkopleone @SkyFootball @SkySports @ahardyz I haven't seen that incident so can't comment but I know keepers are trained to, and within their rights to jump for a claim a high ball in the box with one knee up.

When you pay double to virgin media and your internet sucks! should have gone with @SkyUK 🙄🙄🙄

@SkyHelpTeam Password re set. Back in. Not sure if this is your end issue or mine.

@SkyHelpTeam Hi. I have yes, and re started my phone. It happens every time I try and sign in. Says i'm not connected to a network even though I have internet and wifi all working ok. I always have to re set my password to gain access (password is correct and saved by apple)

@SkyUK I've have no dial tone on my landline all morning. Tried contacting you on a 25ppm number, and been told that there's a 10 minute wait. A relative called on my behalf, and they were told to use the live chat option, but Sky do not offer this service any more.

I will always support @NUFC but this is the final straw. Not another penny of my money will go to Mike Ashley That means no more tickets, shirts, merch or even adding to viewing figures for @SkySports @premierleague are allowing asset stripping & it's scandalous! #bbcfootball

@SkyHelpTeam your customer service assistant at the kiosk in Ocean Terminal Edinburgh has the most disgraceful language!! No one should have to hear her swearing and shouting on a Monday afternoon. Completely foul and disgusting.

@virginmedia Yet again fob off with it wasn’t us .. well I can assure you it wasn’t me !! And I’m paying you money for this service. Well I won’t be anymore. @SkyUK would never do this