Sky Outage in Orpington, Greater London, England

I was (and kinda still am) fully on board with the @primevideosport thing they’ve got going on however I’ve now discovered the downside... unfortunately the @SkyUK WiFi connection speeds/strength in my area are so atrociously bad that they make it so jittery it’s barely watchable

@rtownl @SkyHelpTeam My Vodafone Broadband is just as bad. Drops out randomly. Quicker to use the 4G on my phone.

Great start to my @SkyUK contract. Engineer hasn’t turned up and now have a hour wait on the phone to find out why! Left Virgin because I thought they were bad 🙄

@SkyHelpTeam to be there again, ask to make a complaint to be put on hold again for another 30 mins.... rivalling SWR for worst service in 2019 #fail

@SkyHelpTeam have pm you on here FB and the online message service 2.5 hours later no reply. It is a simple question I have.

@SkyHelpTeam good evening Could you follow me as I’ve an issue with receiving any sky tv channels, I’ve just spoken to someone on the phone regarding an engineer and the date they have given me is 14th December which is unacceptable

Waited a month for @SkyHelpTeam to come to fix Sky Q after it didn’t work 30 mins after original installation. Swapped the box, yet now have a ‘mode not supported’ message on my TV whenever I try to switch it on. Placed this order in August, haven’t been able to watch Sky TV yet

@SkyHelpTeam terrible customer service experience for my recommended friend has cost me and my friend £75 each #compensation

Good to see @BT don't give a crap about there customer after about 18 of being with you guys not happy looks like I'm moving over to @SkyUK for Internet & tv

@SkyHelpTeam can you pls fix the problem with your #skybroadband service. In recent weeks, My wife and I have had to use 4g from our phones while in the house because the WiFi has not been working. I am now seriously considering @bt_uk

Oh dear. most of Sky’s broadband customers (including me) have had no service for the past three hours yet they’re posting ‘happy monday’ @SkyHelpTeam #SkyFail

@SkyHelpTeam @anniekday1 And this doesn’t work because I tried it myself before finding out there’s a nationwide problem!

I give up on @SkyHelpTeam most of the UK are having issues with sky broadband and yet sky are saying there are no issues. Time to find another provider and been on hold to customer services for 45mins.

@talkSPORT and @SkySports making a non story into a story, regarding the sterling/Gomez spat. Get ******** over it. No one cares 😴✊🏻😴✊🏻😴

@Les5175 @VodafoneUK @SkyUK Having the exact problem.

@SkyHelpTeam my Nan has been a customer for 25 years and today a engineer didn't have the decently to turn up. Disgusting treatment to a loyal customer. My Nan will be leaving asap

@SkyHelpTeam absolutely disgusting service sky engineer phoned me today saying she would be here between 12pm and 3pm no one has turned up. It's my nans account her boxes are working just emails from sky saying incomplete setup. Gd bye sky

@JainulJH @VodafoneUK @SkyUK Nope not sorted. Sky and vodafone reluctant to help. Blaming each other for the logo

@SkyHelpTeam It does work, but i just need 2 know of the issue is being fixed.

@MrShelby00 @VodafoneUK @SkyUK No mate it's still there. Both Vodafone and sky customer services are blaming each other for the logo. Neither seems to know anything about it. Absolutely useless.

@SkyUK dont look after your existing customers daylight robbery, bunch of thieves. Customer for 17 years and still have an original box but wont come out to look at a box unless they get £125 so no tv

.@SkyUK as always bad service from you someone promised to get back to me by the latest on Friday night told me to bear with them...monday ....still haven’t heard from you!!!

@SkyHelpTeam I'm really not happy with the customer service I've been receiving. I have downsized my package no longer having multi-room Sky Q and was told I would be sent packaging to return that box. It has never been sent to me and this morning I receive this text (1/2)

@SkyHelpTeam This a message on behalf of my Nan who's been a sky customer for over 25 years. Who's had emails about one of her boxes not being connected to her wifi or phone and 4 engineer visits still not fixed and nasty emails from sky saying she could end up paying more. Gd by

@SkyHelpTeam Sorry it wasn’t working for me, so decided to pay for it online and see if that worked. It came straight on. Thanks for no help wot so ever @SkySports

Why does @SkyUK make it so ****ing impossible to contact them. “You can do most things online”. Well not this. Speaks volumes about its lack of customer care.

Said it once, say it again... **** off @SkySports

@SkyHelpTeam To upgrade to SkyQ I’m an existing customer, looking to see if can get a better price for install

@SkySportsPL @SkySports My 10 year old daughter would be embarrassed to go down with that tiny amount of contact.

This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

@AJ97777 @21LVA_linings @Julian_01m @SkySportsPL @ManCity @SkySports I will. United are shit. 8 points.

Wasted 2 hours of my life on text and app messaging @SkyHelpTeam and nothing! No resolution, nothing! Takes so long for a single response. Your service is on par with @TfL - absolute shit!

@SkyHelpTeam Some channels are not showing on my #SkyQ. Help needed. @SkyUK

@SkyUK my internet not working since morning

@pj2310 @SkyUK 🙌 their WiFi service was inferior to dial up internet. They’re the absolute pits👎👎👎

@SkyUK can't wait to leave your disgusting fibre broadband service. Online game is a joke. Lag and choppy online play constantly 😡😡😡😡

@SkyHelpTeam why is your fibre broadband so poor with online gaming I can't wait to leave 😡😡😡😡

@SkyUK @NOWTV I will cancel if no one calls me today because you have been sooooo unprofessional and frankly incompetent. Thanks

@SkyHelpTeam so we are still waiting for the engineer who was due between 5-7pm. He can’t be contacted, your phone isn’t answered. Really glad we paid extra for the premium service.

@SkyUK just check my future bills. And guess what it's gone upI'm a loyal customer and have been for years yet getting treated like that. Is it money sky only care about and. Not its customers 😭😭😭

@SkyHelpTeam It's been resolved. I had been without internet for the entire evening last night re Norbury. But there are often outages with the broadband so nothing new. When theres another problem I'll be in touch.

@mac1882thfc @SkyHelpTeam @virginmedia Been with @virginmedia in the past & had loads of issues with them in my area unfortunately & the hiking up on charges was not helpful despite being a loyal customer of 16 years & poor customer services attitude.

@SkyHelpTeam @mac1882thfc Yes outage in NORBURY area! Does not help disabled customers inparticular who rely on a service to communicate with outside world!

@rebeccadlloyd @SkyHelpTeam I got through! Apparently it is an BT exchange in the area that is a problem and not an individual issue. Also that they are working on finding the problem, have been asked to allow 48hours for them to resolve the issue. 😳😡

@SkyHelpTeam SW16 area and no #internet I followed troubleshooting advice and now trying to call sky, on the phone 17 mins so far still waiting for some one to answer!! HELP!

@jimmykorderas am watching @WWENXT on the network as over here @skysports are not showing it 😠 still in January @btsport will be showing @WWE

Good investment, this @SkySports package. 3 channels all showing the exact same shit for nearly 4 hours. And none of it is CL football, just losers chatting in a studio interrupted, by tons of adverts. What a waste of money.

@SkySportsPL @SkySports No, please do **** off sky, always making excuses for em

@kurbeco @aravelle @SkyUK @bt_uk @Hyperoptic I’d shit my pants at a 1000/1000 connection 😅 but after having 15/1.5 for years with Sky, BT and Vodafone... it was a relief to get 110/6.5 with Virgin

@SkyUK worst WiFi outchea

@SUFCKyle @_Snodfather @SkyHelpTeam I’m also having same issue!

@SkyUK Your Internet is by far the worst thing I’ve ever owned 🤮

So much lag while streaming couldn’t play!! new internet in 11days and counting #thankyou @SkyUK for hooking me up after my awful service failed me! #11days #backtogaming #mixer

@SkySportsWWE @SkyUK @WWE #smackdown didn’t record again last night. Your service is shocking and all I get from your staff is generic responses. Can’t wait till my contract is up so I can leave

@nriches25 @SkySports @SkyFootball @GilletteUK He was scapegoated last season because of Sarris awful tactics and game plan at times and they pulled out all their anger on Jorginho because he used to be favoured by Sarri, towards the end of last season he changed everyone minds and now everyone loves deeply.

@RyanCTHughes @SkySports No problem man, enjoy

Just deeped how shit your internet is @SkyUK big con

@SkyHelpTeam No, not DMing, no. He switched it on, checked the settings and left. He said all the metrics were fine and it had to be the box, despite this happening intermittently from the day we moved in with a previously flawless box. Didn't go near the dish. Message is "No Sky signal".

I’m so sick of @SkyUK going down every 15-30 minutes you try and watch something online or play a game with people and all of sudden the internet drops out. Sort it out and don’t peddle the your setup is wrong because it has been working fine for months so actually help this time

@FinlayDaniel @SkyHelpTeam Is your WiFi going slow