Sky Outage in Orpington, Greater London, England

@SkyHelpTeam The telephone number doesn’t connect to a person, it’s a recording telling me to check my connection. I need Sky to contact OpenReach so an engineer can fix this

@SkyHelpTeam - broadband outage at NW8 9TD , update please

@SkyUK my telephone line is broken and I can’t get through to anyone to fix this. I have checked all the cables it is the line coming in nothing internal. Is there an email or contact number so I can speak to someone

@SkyUK I work from home and rely on your service. Thanks

@SkyUK please advise how I can speak to someone for assistance with failing broadband. I have tried all your online advice for the past month and still having issues

@Beryl_the_peryl @PositiveLad @enterjamesment @SkyUK **** off troll. If we wanted your opinion we would go to Wetherspoons and ask you for it.

@SkyUK @SkyHelpTeam - I am trying to cancel my Sky TV account, I cannot call (as you are not taking any non-C19 affected phone calls) or email and your online chat takes ages. Please confirm best way to do this.

@HayleyCubbins @dramachannel @SkyUK I know, I’d have seriously gone off on one at Hyacinth if it’d been me, she’s terrible

@recoba8899 @SkySports That's just who it stopped on when you press the thing. Gotta support someone, so good as any way if choosing who to support without muchnknowledge of their league.

@SkyHelpTeam Thank you for the clarity. It seems like this is a hardware issue and may need a new box. I have no signal or anything at the moment and no channels are working either now

@BETTINGTIPS_CFC @TweetChelseaSG @SkySports Please dont fly a kite here. Willian says he will stay until the season ends. Adding that its no problem for him.

@SkyHelpTeam I don’t accept. Until someone explains why a doorbell cannot be rung & why we have been left without service for 3 months (whilst paying) and why it’s ok to blame the inability to fix an external satellite dish on social distancing. I now have to wait until JULY! This is farcical

@SkyHelpTeam 3rd of JULY is the date we have been given. It has been down since FEBRUARY. This is an absolute joke. Your engineer is clearly taking advantage of the situation. You cut our neighbours telephone line, told my partner we “just need an upgrade”, blamed social distancing for today!

@SkyHelpTeam we have to call & wait again. I don’t understand why your guy couldn’t ring the bell. I don’t understand why social distancing has been used as excuse. first world problems I know, but I have 3 small children to entertain/educate and sky tv would help. I’m sure I am still paying

@SkyUK Our dish has been down since STORM DENIS. The engineer finally turns up today, DOESN’T ring the bell but calls my partner who is working and leave a ridiculous voicemail about social distancing! The dish is outside! Don’t use this pandemic as an excuse #CustomerService

@SkyHelpTeam Our Sky Go Extra suddenly stopped working and I can't find an option to activate or check it online. Help please!

@SkyUK Why is your WiFi so bad 😤

@ElizabethG351 @SkyHelpTeam Mines constantly doing it but there's never a problem 🙄

@sonnydniro @SkySports Silly really. Liverpool shd b champs we know but all they care abt is crowing them & not losing money. 27k lives & rising don’t matter. There has to be cut off point to restart n end the season, if not cancel d damn thing. Give them d title if u have to n sack off d season

@mainy10 @SkyUK @virginmedia Mine hasn’t been down for 2 days 😁

@SkyHelpTeam How the hell can't you access my Sky account to check the charge. I've had a very long frustrating live chat with Sky Store who say it's not refundable as soon as I enter my PIN. You are all Sky with features offered on Sky but can't access information. What an appalling service

@SkyUK @SkyHelpTeam I have no way of contacting you. You have booked an engineer to come out and fit my box tomorrow without checking if I’m available... I’m not! I’d appreciate some help

It’s been more than 2 weeks of no internet! Why can’t you help with this situ @SkyUK @SkyHelpTeam

@paulgreenwood5 @j_awright @SkySports Don't label all liverpool fans like that . I couldn't give to shits if the football restarted or was null and void . More important **** going on to worry about

@rich_81 @SkyUK I can’t fault their service recently, we had one issue with billing at the start of the contract, but that’s sorted now. Only other issue we’ve had was a Q box that would get stuck in standby most mornings, but they just swapped it out for us!

@SkyHelpTeam No, not that I can see. I have 3 emails and can’t see details on where to query any issues. I’ve cashed in piggybank mobile data for a Sky Store voucher.

@SkyHelpTeam Doesn't help me now I have a non refundable charge on my account even though I haven't watched the film and don't want to if my Sky Account is being charged rather than use credit I have

@SkySports Ah, this sucks for him.

@SkyHelpTeam I realise that now after a long frustrating live chat. Wish I'd known that before I put in my PIN as its not clear and feel ripped off as being told I can't cancel the order on my Sky box plus when paying for HD I want to watch in HD

@SkyHelpTeam I’ve done all that and it’s still not working