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Sky outages and service status in Purley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map
  • Sky generated 16 outage signals in the last 24 hours around Purley, including 16 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Phone.
  • The most recent signal from this area was received Aug 13, 9:49 PM GMT+1.
  • 47% Internet (47%)
  • 15% Wi-fi (15%)
  • 15% Phone (15%)
  • 10% TV (10%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)

The latest reports from users having issues in Purley come from postal codes CR8 .

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Purley, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 14: Problems at Sky

Sky is having issues since 03:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Purley, England

The most recent Sky outage reports came from the following cities: Croydon, Wandsworth, Bromley, Orpington, Kingston upon Thames, Warlingham, Southwark, Sutton, Purley, Banstead, Mitcham, Beckenham, Coulsdon, Redhill, and Westerham.

CityProblem TypeReport Time
Croydon Internet 11 hours ago
Wandsworth Phone 11 hours ago
Bromley Phone 12 hours ago
Croydon Phone 12 hours ago
Orpington Phone 12 hours ago
Kingston upon Thames Phone 12 hours ago

Nearby cities with recent reports

Southwark

9 recent signals

13 hours ago
Croydon

6 recent signals

11 hours ago
Wandsworth

3 recent signals

11 hours ago
Kingston upon Thames

2 recent signals

12 hours ago
Bromley

1 recent signals

12 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • PurveeH
    Purvee Hetamsaria (@PurveeH) reported from Camberwell, England

    @SkyHelpTeam @SkyHelpTeam @SkyUK - update on ur poor service is that you need 2 more weeks to fix this issue. And now we have to wait till 8th October without any guaranteed solution. Such a poor service in a time where internet is the most usual thing🙄 #poorcustomerservice

  • nick_davison10
    Nick Davison (@nick_davison10) reported from Worcester Park, England

    @SkyHelpTeam Not interested are you @SkyHelpTeam? Piss poor from you.

  • JoJoTrainers
    Jo Gennari 💙 #bemoreshark (@JoJoTrainers) reported from Bromley, England

    @SkyHelpTeam No.. It's all @OpenreachHelp fault so Sky can't possibly take an responsibility for their customers... Great service isn't it ?

  • flchambers_
    Faye (@flchambers_) reported from Wandsworth, England

    @SkyHelpTeam We’ve had no internet since 10:30am (Wandsworth). Can you tell us what the issue is and when it’s likely to be back pls? 🙏🏼

  • LJS111
    Louise S (@LJS111) reported from Lambeth, England

    *******, Geoff. That’s harsh. Maddison should have just walked off. #SkySports

  • martinjorourke
    Martin O'Rourke (@martinjorourke) reported from Wandsworth, England

    @SkyHelpTeam hi, my phone line has been down for 3 weeks, I've tried everything online to fix it but it's still not working, how can I speak to someone?

  • neilclarke3
    Neil ❌🇬🇧 (@neilclarke3) reported from Lambeth, England

    @kaye09 @SkyHelpTeam It has not corrected since the clocks changed on the weekend. I have an older Sky box… I guess they want us to upgrade 🙄🙄 shame to confuse people especially any elderly . They need to address the issue

  • SimonPBarlow
    SPB (@SimonPBarlow) reported from Bromley, England

    @SkyHelpTeam seem to be issues with #matchchoice on the red button - the stream is blurred #rufc

  • SumanBhuchar
    Suman Bhuchar (@SumanBhuchar) reported from Wandsworth, England

    @SkyHelpTeam is there an outage in tooting? I haven't had any internet this morning so unable to work

  • MaxBurrell5
    Max Burrell (@MaxBurrell5) reported from Kingston upon Thames, England

    @SkySports fix the Stoke Luton stream

  • ciarale01
    Ciara Lawrence (@ciarale01) reported from Epsom and Ewell District, England

    I am so sorry, but I am about to have a rant. All morning I've been having really bad wifi connection with my Sky Broadband during my work morning and I'm having to do all my work calls on my mobile phone instead. It's rubbish! I pay enough to @SkyUK As it is!

  • shoeburger
    Kieran Shew (@shoeburger) reported from Merton, England

    @SkyHelpTeam Since the storm, my sky box isn’t receiving signal. I’m in a block of flats. Tried calling, wait on hold for ages. How do we get someone to repair our dish? Why don’t you have an online solution for this. It’s 2022

  • sarahMwasHudson
    Sarah Martin (@sarahMwasHudson) reported from Bromley, England

    Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can

  • LorraineThorn
    GingerLolz (@LorraineThorn) reported from Merton, England

    Internet still down locally (CR4) It's affected my workplace, local shops, library etc..It's been out for over 24hrs for some places/people..@OpenreachHelp @SkyHelpTeam, any idea when normal service will resume?

  • Paulaha21043676
    Paula hammond (@Paulaha21043676) reported from Lambeth, England

    @SkyHelpTeam Yes all it has on the screen is" no satellite signal".but that is because they is scaffolding up.we had this for 3 weeks now

  • jessica281815
    Jessica (@jessica281815) reported from Wandsworth, England

    @SkyHelpTeam I find it very disingenuous when you tell people to check if it is an internal issue when really you have turned the internet off, when you are already incredibly expensive. Where is my internet?

  • ADH_911
    Alex Heath (@ADH_911) reported from Bromley, England

    @SkyHelpTeam are there issues in BR3 for broadband? Have run diagnostic tests and it says no local issues yet all lights are on router correct but apparently cannot find. Also does not appear to be able to run a line test.

  • JoJoTrainers
    Jo Gennari 💙 #bemoreshark (@JoJoTrainers) reported from Bromley, England

    @OpenreachHelp what does a girl have to do to get the courtesy of a response? @SkyUK are clear it's you holding up service my cancelling the order to reinstate a line that worked the day before ??

  • LorraineThorn
    GingerLolz (@LorraineThorn) reported from Merton, England

    @SkyHelpTeam Yes, local issue reported, which could take up to 2 hrs to resolve (I first got this response when I checked at around 10pm last night) thanks for your quick response!

  • Joybalfe
    Joy Balfe (@Joybalfe) reported from Whyteleafe, England

    @virginmedia absolute p- take on price charges £8.50 extra in this current climate. Shoddy service - time to believe in better @SkyUK

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • plumbeing
    Joe (@plumbeing) reported

    @cxdi55 @skytv @SkyHelpTeam I had the same issue for years was stuck on an old package that they didn’t offer anymore and the price would get increased every year it got to like £50 a month for just a 20mb line. They recently upgraded the internet in my block and now I pay less for much faster speeds

  • Qzuaa
    Q (@Qzuaa) reported

    @SkyHelpTeam is sky mobile down?

  • velo_president
    Velobet President (@velo_president) reported

    @DeadlineDayLive @SkySports barca offering £55m for rodri like they've found 20 quid down the sofa and called it ambition

  • LFC34R
    Paul~R~ (@LFC34R) reported

    @cxdi55 @skytv @SkyHelpTeam Same and internet is crap having loads of trouble

  • macduffy74
    macduffy74 (@macduffy74) reported

    @cxdi55 @skytv @SkyHelpTeam Still having issues with broadband through Sky. Keep giving me a new router and same issue and problem with service and coverage. Apparently a VIP customer but new customers get better cost and service. Awful.

  • DannyLee1980
    Danny Lee ♿🐕‍🦺🇬🇧🎖️ (@DannyLee1980) reported

    @PaulRidley5 @SkyHelpTeam @SkyUK Have you tried to enable WiFi calling it should allow you to receive sms while the local masts is down.

  • Danferm1
    Danferm (@Danferm1) reported

    🚨 CITY REJECT BARCA OFFER FOR RODRI Barca bid £55M ❌ City want more to sell. Rodri terms agreed with Barca, but fee is the issue. 48 hours to find agreement ⏳ Source: @SkySports #ManCity #Barcelona #Rodri

  • ScouseBouncy
    Scouse House Bouncy Music (@ScouseBouncy) reported

    @mb26026 @SkySports @virginmedia Yep and they still charge stupid money each month for it, whilst delivering such poor quality!

  • b1ake7
    Simon Davies (@b1ake7) reported

    @SkyHelpTeam I just moved to sky today but landline is not working. Can you check please?

  • Sir56ALot
    Dave W (@Sir56ALot) reported

    @cxdi55 @skytv @SkyHelpTeam I can’t even cancel mine. Been with them 11 years, decided to move away from Sky, but at the last contract renewal they tied me in to the full package until July 2027. 130 quid and there’s nothing on that I want to watch that I can’t get on iPlayer, itvx or netflix