Sky Outage Report in Purley, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Sky
Sky is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map Near Purley, Greater London, England
The most recent Sky outage reports came from the following cities: Croydon, London, Southwark, Wandsworth, Redhill, Kensington, Hammersmith, Hounslow, Dorking, Hampton, Brentford, Epsom, City of Westminster, Bexleyheath and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
TV | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| Wandsworth |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Ashley Eglin
(@ashleyeglin23) reported
from
Croydon, England
Waited a month for @SkyHelpTeam to come to fix Sky Q after it didn’t work 30 mins after original installation. Swapped the box, yet now have a ‘mode not supported’ message on my TV whenever I try to switch it on. Placed this order in August, haven’t been able to watch Sky TV yet
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Victoria Seaman
(@VixSeaman) reported
from
Hounslow, England
@SkyHelpTeam I'm very irritated by your terrible service. Not only did you terminate my broadband service a week early, we've waited 2wks for an engineer, only for him to arrive, say he's not comfortable drilling holes, insult my husband & then leave! Completely unacceptable!
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jc.locksmiths
(@jclocksmiths) reported
from
Bromley, England
Good to see @BT don't give a crap about there customer after about 18 of being with you guys not happy looks like I'm moving over to @SkyUK for Internet & tv
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Paul Brown
(@Browniethered) reported
from
Hounslow, England
@SkyHelpTeam Why do I have to call to cancel Sky Movies! And there’s a 20 minute waiting time absolute Joke!!!
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Darren Reid
(@marvelreid83) reported
from
London, England
Great start to my @SkyUK contract. Engineer hasn’t turned up and now have a hour wait on the phone to find out why! Left Virgin because I thought they were bad 🙄
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Lorraine King
(@lorrainemking) reported
from
Brentford, England
@NW6Rd You've just reminded me my contract is up with my absolutely appalling @SkyUK broadband. It's so slow it's like AOL dial-up
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Victoria Seaman
(@VixSeaman) reported
from
Richmond, England
@SkyHelpTeam Ok thanks we were told he was coming today and he would call and neither happened. So mixed messages from several different call centre agents. Not to worry I'm sure we'll come to a resolution tomorrow and that resolution will be us switching to a more competent provider.
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Terri
(@Rex_Comms) reported
from
London, England
Oh dear. most of Sky’s broadband customers (including me) have had no service for the past three hours yet they’re posting ‘happy monday’ @SkyHelpTeam #SkyFail
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Terri
(@Rex_Comms) reported
from
London, England
@SkyHelpTeam @anniekday1 And this doesn’t work because I tried it myself before finding out there’s a nationwide problem!
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Lauren Greene
(@laurengreene2) reported
from
Merton, England
@SkyHelpTeam I really enjoy it when you organise an engineer to install a TV who then never turns up, consequently leaving someone waiting in all day for them...
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Victoria Seaman
(@VixSeaman) reported
from
Hounslow, England
Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Eltham, England
I give up on @SkyHelpTeam most of the UK are having issues with sky broadband and yet sky are saying there are no issues. Time to find another provider and been on hold to customer services for 45mins.
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BIG zakmp4
(@zakmp4) reported
from
Hammersmith, England
I can’t even fathom into words my hatred for your internet service @SkyUK
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TOKYO SEXWALE
(@sdoone) reported
from
Camberwell, England
@SkyUK @emandjonh Don’t do it dude these guys are the worst. My box has been broken for days. Just use amazon and Netflix it ain’t worth a dime
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Michael Wilkinson
(@ThatMichaelW) reported
from
Lambeth, England
@rtownl @SkyHelpTeam My Vodafone Broadband is just as bad. Drops out randomly. Quicker to use the 4G on my phone.
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@SkyHelpTeam my broadband is so bad since Saturday 😡 with sky q paying so much for this shit services
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BIG zakmp4
(@zakmp4) reported
from
Hammersmith, England
holy **** I can’t wait till I switch from @SkyUK to an actual decent provider absolutely dog shit
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George⚽️
(@gww1996) reported
from
Hounslow, England
@SkyUK Sort out your crappy internet .. been down for 24 hours ! Stupid .. pay for a service to not even get it
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michelle stone
(@mich1749) reported
from
Merton, England
@SkyUK Haha unbelievable I just came back to sky..after cancelling my contract I got promise after promise of it will be better.. but still you never fail to disappoint
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Neil Edwards CQ
(@nlpedwards) reported
from
Richmond, England
@virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Pete
(@phat_ead) reported
Following the takeover, I now need to speak to Sky to get Skysports added again given my strop to cancel when the Newcastle takeover was blocked last July…wonder whether they put the note on my account that I said I didn’t want the Premier League to receive anymore of my cash?!
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Scott Bishop
(@IAMBiSH1) reported
@SteveGa29834389 @SkyUK @Russ_Eionbot I’ve already pre registered for Glass. We’ve been having issues with our Sky for months. Had the box changed and the dish checked, and the TV is having a black screen every 12 seconds or signal drops out. Having Glass will eliminate that issue as it’s internet only.
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Amanda👩🏽💻
(@amandafclark) reported
@SkyHelpTeam @PrincessAmy89X That told us nothing when we could load this up. Just that it went down. For 4+ hours. Where is the explanation ?? Why does it keep happening??
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Jay Ev (Mr Burgundy) SMILE ALWAYS 🖤💛
(@Ev_Jay) reported
@SkyHelpTeam hey there I’m a Sky Q customer. Can I switch my contract from Sky Q to any Sky Glass contract without a need of a new contact? OR do I still have to get a new Sky Glass contract as well as still sticking to my current Sky Q box contract when it runs out in 2023?
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The Rt Hon. Knight
(@knight247) reported
@SkyHelpTeam That’s a shame. Thanks for the reply. This is going to be an issue going forward for sky as all their current customers, including me, will not purchase three of the TV glass units to replace their main Sky Q box and mini boxes.
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NUFC Boyo
(@NufcBoyo) reported
@Johnsmi57907160 @AddingRandomWit No thanks I don’t even watch the champions league . I follow my club - when we were relegated to championship with villa why did skysports lose 20% of viewings in the premier league . We are a one club support up here in the north ! We will be an absolute power house
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Jane
(@janey23_belle) reported
@tyronce @SkyHelpTeam I've been having same problem. Is fine on a different phone though 🤔😬
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celerycruncher
(@cthao2101) reported
@SkyHelpTeam the red button did not work from 2pm -6pm it started working as soon as euro tour finished and womens event started 4 hrs lost coverage this is a regular problem and i know of others who experienced this yesterday. this seems to happen every week and is nothing to do with my tv
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Terry Aspinall
(@AspinallT) reported
@RatatoskrUK @Ben_78_ @SkyUK Dead right take it wherever you can get it a poor man won’t complain.
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Richard overty
(@RichardOverty) reported
@SkySports hi, why can I not buy the fight through either sky or BT box office ? I live in Isle of Man. BT website just says bad gateway !