Sky Outage Report in Purley, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (50%)
-
TV (28%)
-
Wi-fi (12%)
-
Total Blackout (6%)
-
Phone (3%)
-
E-mail (2%)
Live Outage Map Near Purley, Greater London, England
The most recent Sky outage reports came from the following cities: Welling, London, Southwark, Orpington, Croydon, Kensington, Hounslow, City of Westminster, Greater London, Tadworth, Hammersmith, Sutton, Southall, Bromley and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Welling |
TV | |
| London |
Phone | |
| London |
Wi-fi | |
| Southwark |
Internet | |
| Southwark |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
-
Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
Hey @virginmedia My mate has moved house and you have increased her payments but given her a lesser package and now I can’t cancel cause you won’t let her.... @SkyHelpTeam what deals can you do for my friend?
-
Jay Fenton
(@jay_fenton) reported
from
Banstead, England
@SkyUK so fed up of your poor broadband signal! I will be calling up tomorrow to cancel my subscription with you
-
Sarah Jones MP
(@LabourSJ) reported
from
Croydon, England
@SkyHelpTeam any idea how long the problem will last in south london?
-
Johanna
(@smileyblonde43) reported
from
Bromley, England
@SkyHelpTeam was supposed to have our broadband and sky talk activated yesterday. Engineer didn’t show up. Customer service couldn’t give me any information as @WeAreOpenreach only update them the day after they are supposed to complete the work. No information on our order
-
Kate McKeown
(@KateMcKeown01) reported
from
Merton, England
@SkyHelpTeam hey guys, we’re in south west London and our internet has been down for a while now? Is there a problem your end? #sendhelp #workingfromhome
-
Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@SkyHelpTeam She needs @virginmedia to actually cancel her account as they added a package she didn’t agree to and now they won’t allow her to cancel or change. She’s not even signed or agreed to any new payments 😩
-
Emily Davies
(@emilykerrin) reported
from
Camberwell, England
@SkyHelpTeam Yes. NBC universal. Who do I need to speak to? Also how do I cancel my broadband - what’re the terms? I think it just makes sense to switch providers. Thanks
-
Melz {Dexta’s Wifi} 👑🇯🇲
(@MelzDee) reported
from
London, England
When I’ve have “no satellite signal’ for 3 days now and @SkyUK @SkyHelpTeam tells me the next available engineer is the TWENTY THIRD OF MARCH. If I receive a bill for those 4 weeks without TV there’s gonna be a problem 🙃
-
alison williams ♐🦄
(@AliCat2329) reported
from
Wandsworth, England
@SkyHelpTeam hi I need your help ! Every night my interrogation goes down between 12.30 and 3 am !! During this time I have no internet access ive tried running tests abs they say an engineer needs to visit them after 3am it comes back ! Why am I losing internet every night ???
-
Lino.. Oh. 💙
(@linopolis) reported
from
Brentford, England
What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!
-
Luke
(@Mister_Luke_K) reported
from
Merton, England
@SkyUK internet has just gone down in SW19 area for me and neighbours I have children here that need to get online to do schoolwork!!! Can we have some idea when it’s coming back??? What do I pay too dollar for if I can keep my connection??
-
Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
Have they stopped banging on about Liverpool yet? I refuse to switch over and listen to that garbage. @SkySports
-
Heather Farmbrough
(@heatherfarmbro) reported
from
Richmond, England
@SkyHelpTeam I have no Sky Tv and you’ve now postponed next engineers visit for 10 March. Last 8 evenings patchy internet with unstable signal. This is dire. Need net to watch tv. Help.
-
Jeannie Dumas
(@Dumes618) reported
from
Hammersmith, England
@SkyHelpTeam I’m afraid this is a poor excuse. Given the current climate as a result of the covid pandemic @SkyUK has had a year to figure out how to expedite their services to customers that are stranded and without wifi
-
Preet Chind Champion
(@ChampionSinghC) reported
from
Southall, England
@SkyHelpTeam Want to throw sky box q in the bin! The worst coverage ever! Constant stop start with the boxes. Horrible service.
-
Jo Asante
(@JoJo79be) reported
from
Croydon, England
I wonder 🤔 how many people were told that they would receive compensation following @SkyUK outage on 17th Feb , only to find their next month bill hasn’t been adjusted 😠 @SkyHelpTeam how many calls and tweets will it take ??
-
Dean Travers
(@chelsedean70) reported
from
Merton, England
@SkyHelpTeam Internet just gone off been ok all morning. Please help as my daughters epilepsy watch works off the Internet to send auto updates on her
-
Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@SkyHelpTeam any ideas on how long Sky broadband will be down for in Whyteleafe as I’m trying to run a taxi company from home and no one is able to get through #skybroadband
-
david
(@kentsoc) reported
from
Biggin Hill, England
@SkyHelpTeam I really just wanted SkyMobile customer services
-
phillip du plooy
(@riven35) reported
from
Croydon, England
@SkyHelpTeam My internet has now started working at home, thanks for fixing the issue.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Daft Familia
(@DaftFamilia) reported
@SkyHelpTeam Aah .. good morning @SkyHelpTeam it’s high time you have better customer service than what you just portrayed. @OpenreachHelp had resolved the issue and closed it. You are asking about how can we help : Answer your phones 63 mins queue time is ridiculous ! Invest in service
-
Lyn Magee
(@LynMagee1) reported
@Digital_Dru @PSClarke28 @SkyHelpTeam As usual no update from sky and no broadband. Haven’t followed up on it today, but I do have a note of when I logged the issue with them and when I raised the complaint so should be in their records
-
Mike Norman
(@MikkyMo73) reported
@SkyHelpTeam If I was out of contract I wouldn't really be an existing customer as all your broadband deals, TV deals come with minimum contracts, and once that contract ends you get another contract. Yet another misleading offer from Sky.
-
Mike Norman
(@MikkyMo73) reported
@SkyHelpTeam I'm not out of contract, I'm in contract and currently paying you £36.50 a month for Broadband, but this offer says £25 a month for existing customers. I'm an existing customer, right? So the offer should apply to me.
-
Tati
(@TatiKoinange) reported
@SkyHelpTeam @skytv Had to Google what a UHD is. I have never used the sky store coz of the high costs. Will find a way to block it so the child can’t buy any more.
-
SDC1
(@SDCForeverMe) reported
@SkyHelpTeam It has to be affordable if you want to keep customers though. My mum says that poor lad looked shocked when she told him that she couldn’t pay anymore.Just so the company owners make their money,thats all. Same as Virgin Media.For once, Sky could don the right thing, but no. 😩😩
-
Anthony Ridgeway
(@ants1968) reported
@SkyUK highly amusing that when you contact customer services and they thank you for your loyal service but are more than happy to agree to cancel your contract in less than 5 mins!!!!
-
Kelsey Abbott
(@kelsey_abbott) reported
from
Sheffield, England
@SkyUK hello, i am a new customer who signed up after a recommendation. I was told we’d both get the reward after the 30 day cooling off period - this has long passed so would someone be able to sort it please. Thanks
-
Julian Wilson
(@JulianWilson4) reported
@SkyHelpTeam I am now 75 minutes into a call to Sky to renew and still nobody answers. Quite appalling service!!
-
Wendy Packer
(@wendy_packer) reported
@SkyHelpTeam is there an issue with broadband in the kt15 area ?