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Sky Outage Report in Purley, Greater London, England

Why is my Sky service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Purley come from postal codes CR8 .

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Full Outage Map

Problems in the last 24 hours in Purley, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 46% Internet (46%)
  • 30% TV (30%)
  • 13% Wi-fi (13%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map Near Purley, England

The most recent Sky outage reports came from the following cities: London, Woolwich, Hounslow, City of Westminster, Croydon, Hammersmith, Southwark, Fulham, Wandsworth, Brentford, Southall, Coldblow, Bexleyheath, Greater London, and Purley.

CityProblem TypeReport Time
London Internet 50 minutes ago
Woolwich Phone 52 minutes ago
London Total Blackout 2 hours ago
London E-mail 3 hours ago
Hounslow TV 4 hours ago
London Internet 9 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • LorraineThorn
    GingerLolz (@LorraineThorn) reported from Merton, England

    @SkyHelpTeam Yes, local issue reported, which could take up to 2 hrs to resolve (I first got this response when I checked at around 10pm last night) thanks for your quick response!

  • WendySimmonds69
    Wendy Simmonds (@WendySimmonds69) reported from Kingston upon Thames, England

    @SkyHelpTeam And this is the case even if I'm an existing customer (14 years)???

  • Kierbro
    Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @SkyHelpTeam abysmal service. My partner started working with Sky months ago, yet since we switched our (already crap) package to your apparent super best, it’s been worse than ever. Can’t stream anything without interruptions. And yes, been through usual steps. Not good enough

  • MarketerHayden
    Hayden 🚢 (@MarketerHayden) reported from Wandsworth, England

    Hi @SkyHelpTeam broadband is down in the SW11 area. It was working fine earlier as I managed to do some work. Please can you advise! #skybroadband #SW11

  • TellerMarie
    ⭐️Ashby⭐️ (@TellerMarie) reported from Bromley, England

    @SkyHelpTeam As I said I’m not home right now and because there was no internet at home for two hours my dad was forced to go into London to work. I’d like to know why workmen turned up outside, cut wires and took a telephone pole down and we weren’t given warning.

  • silkskt
    Silka (@silkskt) reported from Camberwell, England

    @SkyUK I have been trying to connect to my broadband for the past two hours. Just logged in and your website says I don’t have an account with you. Tried calling and no option of speaking to a human available. Help please.

  • ciarale01
    Ciara Lawrence (@ciarale01) reported from Epsom and Ewell District, England

    Surely I cannot be the only person in the universe that is having major Sky Broadband Internet problems today! @SkyUK #SkyBroadband

  • TellerMarie
    ⭐️Ashby⭐️ (@TellerMarie) reported from Bromley, England

    @SkyHelpTeam hi I’m not at home but my dad informed about 2 hours ago that the internet went down and workmen had turned up outside our house cutting wires and destroying the telephone pole nearby. Why has this happened? Would have been nice to have been told work was starting.

  • ciarale01
    Ciara Lawrence (@ciarale01) reported from Epsom and Ewell District, England

    I am so sorry, but I am about to have a rant. All morning I've been having really bad wifi connection with my Sky Broadband during my work morning and I'm having to do all my work calls on my mobile phone instead. It's rubbish! I pay enough to @SkyUK As it is!

  • 1980smya
    mya (@1980smya) reported from Richmond, England

    how are sky gonna cancel my broadband without telling me and then reset it up as more expensive and a month after my move in date SOME PEOPLE WORK FROM HOME!!!!!!! @SkyUK i hate u already

  • kmckeand
    Kate McKeand (@kmckeand) reported from Wandsworth, England

    My @SkyUK broadband just keeps dropping today in SW18 but the app says no issues. Clearly there are???

  • Mr_Unique_Voice
    🟣ŇⒶ𝐧𝕒 ｍค𝐑ᶠ𝐨 🇬🇭 (@Mr_Unique_Voice) reported from London, England

    @SkyHelpTeam Still having issues....

  • SkinsELive
    🏴󠁧󠁢󠁥󠁮󠁧󠁿🕹Skinny does gaming 📸🇸🇪 (@SkinsELive) reported from Lambeth, England

    Anyone else having issues with @SkyUK internet dropped - just in time for my electric to run out as well

  • silkskt
    Silka (@silkskt) reported from Camberwell, England

    @SkyHelpTeam I have been trying to connect to my broadband for the past two hours. Just logged in and your website says I don’t have an account with you. Tried calling and no option of speaking to a human available. Help please.

  • ozwilliams101
    Kevin Williams (@ozwilliams101) reported from Kensington, England

    @SkyHelpTeam what is happen with the internet outage, it has been ongoing since 12.30????

  • TrudaSpruyt
    Truda Spruyt (@TrudaSpruyt) reported from London, England

    @SkyHelpTeam your virtual assistant cannot help me. A builder has severed the cable between dish and box. I need an engineer

  • TellerMarie
    ⭐️Ashby⭐️ (@TellerMarie) reported from Bromley, England

    @SkyHelpTeam I don’t think you understand me at all. I’m saying workmen turned up with no warning. They ripped cables down and were taking the telephone pole down. We weren’t warned of any work.

  • Sammie3982
    Sammie (@Sammie3982) reported from London, England

    @SkyUK your service is crap! All I wanna do is put my programme on and sleep! But I can’t! The sky box’s have no signal! My iPad and phone have no internet!! How hard can it be?? 😔

  • JustinLeeper_yo
    Justin Leeper だよ！ (@JustinLeeper_yo) reported from Bromley, England

    1 hr & counting on phone with @SkyUK after no one showed up for our broadband setup appt. between 8:00 & 13:00 today. It’s now 18:30. Their solution? Go to the back of the line, sport - as in reschedule for Aug. 15. If that isn’t the start of a lovely business relationship…

  • LorraineThorn
    GingerLolz (@LorraineThorn) reported from Merton, England

    Internet still down locally (CR4) It's affected my workplace, local shops, library etc..It's been out for over 24hrs for some places/people..@OpenreachHelp @SkyHelpTeam, any idea when normal service will resume?

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • yasin2999
    Yas (@yasin2999) reported

    @danpom @SkyUK Nope. Terrible customer service as well. The best you’ll get is the same as a new customer

  • PompeyLil1
    PompeyLil (@PompeyLil1) reported

    @SkyUK My problem is, we have an excellent Sony 4K UHD Oled Tv, why would we want to replace that?

  • JJKirbs
    Jon (@JJKirbs) reported

    @SkyUK Complete with **** Kinect. Or is that Bit Connect?

  • 2WB10
    2WB (@2WB10) reported

    @SkyUK No Dish. No Box. No Fuss. Just extortionate prices and crap broadband. No thanks.

  • Hinchley86
    Matthew Hinchley (@Hinchley86) reported

    @PeterWellDone @SkyUK Best off trying to find local people to ask, will very much depend on quality of local network, distance from exchange, whether there is fibre yet or still old phone lines etc.

  • mslippy6
    mslippy (@mslippy6) reported

    @SkyUK Never required SKY , there's so many free chanel's nowadays why pay for it.

  • robbiebblack
    Robbie Black (@robbiebblack) reported

    @SkyUK #SkyGlass is not going to benefit families like mine who, at this time, struggle to get even a decent Sky Q service with a poor EE #broadband service. As much as I welcome TV technology moving forward, how about these ISP’s sorting out their broadband mast services first.

  • 777flyaway
    Cloud Surfer 💫 (@777flyaway) reported

    @SkyHelpTeam hi Sky, I can’t seem to get my sky WiFi ? Is there a problem today ? Thanks

  • KraveUK2
    KraveUK (@KraveUK2) reported

    @MaskedGEEK_YT @kevbrown77 @SkyUK Ha I’ve been with sky for years, only recently when I said I was leaving they told me they’d put my bill up each month and refused to compete with my local ISP. Existing customer get naff all these days.

  • The_little_pea
    Justine (@The_little_pea) reported

    @SkyUK Our internet frequently dips so we can’t use apps etc on our Sky Q. If we replaced dish with internet we wouldn’t be able to watch tv channels on Sky either so what’s the point? If dishes are being phased out we have no option but to cancel subscription