Sky Outage Report in Purley, Greater London, England
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The latest reports from users having issues in Purley come from postal codes CR8.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Purley, Greater London, England
The most recent Sky outage reports came from the following cities: London, Greater London, Hounslow, Hammersmith, Croydon, Southwark, Brentford, Redhill, Southall, City of Westminster, Thornton Heath, Reigate, Dorking, Horley and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Greater London |
Internet | |
| London |
Internet | |
| Hounslow |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Nick Hennegan
(@NickHennegan) reported
from
Hammersmith, England
@SkyUK are now charging me £80 a month for a basic @skytv and broadband package. I’ve tried to cancel on their website which is almost impossible. I’ve called the phone number they suggested and there is at least a 15 minute wait! I’m being mugged by #Murdoch!
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IDRIS FERTOUT
(@IDRISFERTOUT) reported
from
Hammersmith, England
@SkyHelpTeam Sky broadband is down . I have been trying to go through your trouble shooting prompts. Which has told me my router setup is the issue, yet you’re fully aware there’s a problem at my local telephone exchange? Can you inform your customers there’s a problem?
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justvickyxox
(@justvickyxox) reported
from
Merton, England
@SkyHelpTeam @SkyUK as the call centre is closed, can anyone confirm that the SW19 area Sky broadband is down for the last 45 minutes please? Thank you in advance.
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Moozer
(@FrooMoo) reported
from
London, England
@SkyHelpTeam We pay you for a service and we are not getting it. I don't care if it is you or Openreach. I just want someone to give me back my broadband.
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Noodles
(@Noods1) reported
from
Kensington, England
@SkyHelpTeam I have no broadband since last night! I’ve tried all the troubleshooting! Can anyone help?! SW17
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Rhi
(@fulhamnonny) reported
from
Camberwell, England
@SkyHelpTeam A second day of no internet.. This means 1. I cannot do my job as I’m WFH. 2. I cannot study/ revise for my uni exams next week. I’m wondering WHEN service will be resumed. I can see the connection box from my window and 2 different engineers (3x) visited yesterday.
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Juliet Trew
(@AvWeekJuliet) reported
from
Merton, England
@SkyHelpTeam any idea when the broadband issues in SW19 might be fixed? Very difficult to work from home without it! #sky #broadband
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cherrypick
(@mariabilici) reported
from
Wandsworth, England
@SkyHelpTeam any rough estimate on when the Wimbledon outage will be fixed?
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NigelH
(@magical_78) reported
from
Bromley, England
@SkyHelpTeam hi, we’re due to move out later this month but don’t have our new address yet (we’re renting part of a house with sky already) - is there a way we can use our Sky Q box / viewing card there as we don’t want to cancel given we have 21yrs of history. Thanks
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A fairly odd parent
(@MummyKarenKing) reported
from
Richmond, England
@SkyHelpTeam It says there’s a problem with your internet and then I get the message that’s in the picture I previously sent
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Chris Pinion
(@crashpy_onion) reported
from
Edenbridge, England
@SkySports Kane was rubbish vs Croatia and worse v Scotland. Southgate must start Rashford vs Czech Republic or he can never say "players in form play" again without looking like a hypocrite.
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Moozer
(@FrooMoo) reported
from
London, England
@SkyHelpTeam Hi. Any update on Lewisham broadband fault? It's been down for 2 days. I heard it cannot be fixed until 14th. Will you compensate those of us who are expected to work from home?
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IDRIS FERTOUT
(@IDRISFERTOUT) reported
from
Hammersmith, England
@SkyHelpTeam I have been trying to go through your trouble shooting prompts. Why am I being told it’s my setup when your fully aware there’s a problem at my local telephone exchange. You can inform your customers there’s a problem?
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Maria D
(@Maria_MsBlueSky) reported
from
Merton, England
@SkyHelpTeam Hi there, my broadband is down in SW20. Orange light. Have tried to reconnect a couple of times. Is there an issue in the area? Thanks
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Suman Bhuchar
(@SumanBhuchar) reported
from
Wandsworth, England
@SkyHelpTeam is there an outage in tooting? I haven't had any internet this morning so unable to work
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Paul Emery
(@nipmeister) reported
from
Wandsworth, England
@adfleming @SkyHelpTeam Same issue - unable to work!!!
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Mark Talbot
(@MarkLTalbot) reported
from
Hounslow, England
So how does @SkyUK treat a customer of nearly 30 years lied to at 18 month renewal that SkyGo will still work in Portugal save as to downloads when they find out it doesn’t? @SkyUK **** on them that’s how offering just £25 compo! Obviously they simply don’t care about reputation.
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Hana A 💙
(@hana_ros01) reported
from
Croydon, England
@SkyHelpTeam Hello. My home broadband feels like it’s been super slow for a week. I’m working at home and struggling to get onto video calls which never used to be a problem. How do I find out the issue? The line test says everything is fine, but it’s not
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Rachel
(@OpenMindMH) reported
from
Wandsworth, England
@SkyHelpTeam It says there's no problems in my area on your service update, but I know that multiple neighbours are experiencing the same thing. Can you come back to me when you know a timescale please? Not ideal for home-working!
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CarlosE
(@cnormanv) reported
from
Banstead, England
Is @SkyUK fixing the internet and phone problem sometime soon? I live in Banstead and haven’t had service all day. Unable to speak with anyone in Sky
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Kay Bailey ⭐️
(@bubblecat) reported
@hbomax @SkyUK hello sausages can you help out with this? There’s a bunch of people who want to watch justice league (Snyder cut), on the 18th in the UK. I know the deal between hbo and sky Atlantic is the normal root. Is this being worked on? If not, can you say what would help?
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Kate Brown
(@KateBro01482215) reported
@SkyHelpTeam Yes on numerous occasions!! Said problem with moving sky from previous address! Promised to sort within 24 hours over a week ago still nothing booked in! Keep calling, promises of reply but nothing! Have now emailed your CEO! Customer of over 12 years really poor service!
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ianlockyer
(@ianlockyer) reported
@SkyHelpTeam Are there any problems with Broadband supply in the Thanet area?
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Paul dyer
(@Paulwolvesdyer) reported
@SkyHelpTeam Hi please help my address hasn't been updated by yourselves and my engineers are at my old address can you please ensure they come to my new address which is 10 minutes up the road.
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Adz
(@SaxtonAdam) reported
@ianwilliamsraci @ArmstrongArt @SkySports They’ve basically rolled **** in glitter since changing to sky sports , do they presume everyone’s over the age of 50 watching racing , life insurance for the over 50’s there’s no wonder there’s a huge shortage of newcomers to the racing seen they toon into this shite n think Na
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Screwy
(@Screwy20) reported
@SkyHelpTeam Hi, my next door neighbours are having work done and they've put up some scaffolding. This seems to be blocking my satellite signal. Is there anything that can be done?
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Malcolm Barwick
(@MALCBARw) reported
@SkyHelpTeam Yeah I tried th online help steps abd online diag. Its come back on around 3 this morning
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Kate Brown
(@KateBro01482215) reported
@SkyHelpTeam when is my move going to be booked in? Bad customer service to leave 3 kids homeschooling without Broadband for over 1 week & a clinically vulnerable person who had cancer last year without an emergency home landline! Get your act together sky 😡
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Serena
(@serenab_) reported
@SkyHelpTeam Aha. So I can still cancel my tv package then? I know I had a renewal for my broadband contract but didn’t see anything specific relating to my TV (which makes sense of its defaulted to the pre-offer cost).
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Nick Burnard
(@NBurnard) reported
@dannywoodward2 @WeAreOpenreach Thanks Danny, but Virgin don’t operate in this area, Openreach have got me over a barrel, as they own all the lines in the vicinity! Trouble is between nobody at SkyUK or Openreach will communicate and if I am honest none of them care!