Sky Outage Report in Purley, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Sky
Sky is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Purley, Greater London, England
The most recent Sky outage reports came from the following cities: London, Hounslow, Orpington, Southwark, City of Westminster, Croydon, Greater London, Tadworth, Hammersmith, Kensington, Sutton, Southall, Bromley, Wandsworth and Reigate.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Hounslow |
Internet | |
| Orpington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Alyson
(@AlyMac1) reported
from
Kingston upon Thames, England
Wtf. Is this Bees TV @skysports
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@SkyHelpTeam guys what update was sent out over night. I'm getting This screen does not support HDCP try reconnecting your HDMI cable. Sky appears for a split second then same blue screen
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Aydin Djemal
(@adjemal) reported
from
Bromley, England
@SelenDjemal @SkyUK Absolutely disgusting. Happy to take your money but not happy to sort a service which is more important than ever during lockdown!!!
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Adam McClelland
(@adam_mcclelland) reported
from
Croydon, England
@SkyUK told engineer would call an hour before arriving and now told (after no phone call) that it is a customer no show as he visited abd didn’t call. Now need to wait two weeks and take another day off work!! Terrible service!!
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@SkyHelpTeam It's OK he has literally just phoned, he has only just been given the job. Thanks for your help.
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Anfield South ⭐️⭐️⭐️⭐️⭐️⭐️
(@jaypayneuk) reported
from
Bromley, England
@SkyHelpTeam hi. I am having broadband problems today and can’t call your service centre as you’re running a reduced help team. How do I contact you and get help?
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Darren
(@darriekylie) reported
from
Kensington, England
@SkyHelpTeam 5 days is not good without any service at all?
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Sarah Martin
(@sarahMwasHudson) reported
from
Bromley, England
@SkyUK want to sign up to your tv and broadband package as I’ve moved was a long standing virgin customer ... but it seems you don’t want new business saying I’m an existing customer (which I’m not) and no response on multiple messages on FB and chat won’t load ...
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Darren
(@darriekylie) reported
from
Kensington, England
@SkyHelpTeam not one mention of an outage in my area on your feed!!! Frustration is REALLY setting in
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Stefano Hatfield
(@stefanohat) reported
from
Hammersmith, England
I know you should support your local team, but that’s not supposed to apply to bloody @SkySports - enough of the BrentfordFC love-in already. #COYW! #FFC #BREFUL
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Shed4Ever
(@Shed4Ever) reported
from
Wandsworth, England
@SkyHelpTeam very disappointed with sky never had a problem with them now I have a problem there ******* me about my phone line has been knocked off on the box on my landing I told them this but yet you want to run a line test that of course will fail
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Shed4Ever
(@Shed4Ever) reported
from
Wandsworth, England
@SkyHelpTeam funny how my neighbors have the same problem call there provider and it’s fixed next day I told you lot yesterday guess what not fixed you haven’t even been to the box at my address just want to run line test
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Leyla Goodwin-Rose
(@goodwinrose) reported
from
Bromley, England
@SkyHelpTeam what are we supposed to do if we have an issue before 8.30am. My husband has to start work at 7am and he can’t get logged in as we can not get an internet service . Since we joined Sky broadband we have had nothing but issues and it’s so frustrating .
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lizzie farrant
(@Lizzie_Farrant) reported
from
London, England
@SkyHelpTeam I am an NHS worker WFH and my broadband has stopped working. 2hrs of going round in circles with online support. Now way to speak to anyone. Please help!!!
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T
(@Miaopow) reported
from
Richmond, England
@SkyHelpTeam how do I cancel Sky? Says don’t call
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Shed4Ever
(@Shed4Ever) reported
from
Wandsworth, England
@SkyHelpTeam having issues with my phone line no dail tone and your system checks say it’s all ok Engineer booked I have had no update
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Aydin Djemal
(@adjemal) reported
from
Bromley, England
@SelenDjemal @SkyUK Ask for your complaint to go MD level they have to pass it onto them.
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Darren
(@darriekylie) reported
from
Kensington, England
@SkyHelpTeam so I spoke to someone at broadband who can only tell me there’s an outage in my area 5 days of not being able to work from home is not good they advised to contact Openreach they say speak to u, possible to get any answers on this issue! frustration is setting in.
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Aydin Djemal
(@adjemal) reported
from
Bromley, England
@SelenDjemal @SkyUK sky broadband is crap I’ve been told by many people. Go BT they are the best.
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Sandra McKay
(@nistasan) reported
from
London, England
@SkyHelpTeam hi our broadband is down - orange light on hub for Internet. Any known issues in se23? Done the online diagnostic with no joy. Thanks.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Martinelli
(@hussle_lowkey) reported
Just watched a video with Sean Dyche in it on skysports and they were discussing possible relegation candidates for this season & I know it’s random cos he don’t manage them anymore but, I hope I never see Burnley in the Prem ever again. The evil they did while here was enough.
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Dean Edwards
(@DeanoMoreno) reported
@SkyHelpTeam at the risk of sounding cynical. Since canceling my TV subscription, my WiFi router has become nigh-on useless when I'm upstairs in my mere 2 bed semi house. Any ideas? Do you hand out boosters for such instances? Any help would be grand. Thanks.
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John Millington 🅙
(@JPM9685) reported
from
Ashton-under-Lyne, England
@SkyHelpTeam every Friday evening without fail My sky@ mini box won’t let me watch anything without constantly freezing / lagging
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Tom Gilbert
(@tgilbert89) reported
@SkyHelpTeam I’ve had constant problems with broadband since switching to Sky Glass. I only get 10MB too - it’s impossible to get through on the phone - how can this be fixed please ??
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Nolan
(@ALNolan88) reported
@SkyHelpTeam Well part of the terms is that if we don't get the service provided on the contract we get a refund for the amount of time we've had the issue. Surley you can log a job with the team if you DM me and I give you the account number. I'm being put in a queue for 30mins, again!
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Jujube
(@juliagoolia1982) reported
@SkyHelpTeam Hahahaha you have known for over a year that there's a problem; you have done NOTHING. Move to @VodafoneUK in progress
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Nick
(@NickLockyer) reported
@SkyHelpTeam Hi Becca to confirm this is a Sky problem not a problem with my equipment / hub, it is DNS recursion failing
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Robert Bonser
(@RobertEBonser) reported
@SkyHelpTeam Hi Emma, Thank you for coming back to me. I am very disappointed, not only with the fault, but these things happen but with the very poor response time…I would have hoped somebody would have been with us by Monday evening!
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Nolan
(@ALNolan88) reported
@SkyHelpTeam Can I suggest, as I've stated earlier, that CAT6 cables are giving with the routers, especially ultra and above. The money spent on broadband and you get awful patch cables, not good value for money.
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Charles Mason
(@masonherd) reported
@SkyHelpTeam our internet has been down since 18:39 (Bentham Exchange, LA6). The connection from the router to the exchange is up as we are seeing UP/Down speed but we are not getting any IP from the Sky network. Can an engineer please look into the issue?