Sky Outage in Dorking, Surrey, England

My @SkyUK Q box has gone down. Emergency services contacted.

@SkyUK Hi guys no tv signal in SE19 for about an hour now. Powered down the box etc but still nothing

@MyNameIsBrooke_ @SkyHelpTeam @SkyUK @NOWTV Ah, legal/illegal - this is the problem when companies try to get greedy, it drives the black market.

@SkyHelpTeam When it is windy I cannot view my TV. I need to talk to someone from Sky about this because if it cannot be rectified I might as well cancel my contract

@SkyHelpTeam Hi there, I’ve noticed my WiFi has really slowed down over the last month or so –and I mean REALLY slowed down. It can no longer cope effectively with more than one device connected and I keep having to turn my WiFi on my iPhone off to refresh it. Help please.

Be interested how @BBCSport and @SkySports deal with this. When Leicester won the league, Spurs who were never top of the table that year, “bottled it”, yet the media lovechild Liverpool had a substantial lead and blew it......big style.

At my other half’s house and @SkyUK signal is APPALLING if you are not right next to the router!! So bad! He’s complained and they said they wouldn’t do anything! Not impressed Sky @SkyHelpTeam 🙄😱 #RT . . #badservice #notuptoscratch #badcustomerservice #notgoodenough

At my other half’s house and @SkyUK signal is APPALLING if you are not right next to the router!! So bad! He’s complained and they said they wouldn’t do anything! Not impressed Sky 🙄😱 #RT . . #badservice #notuptoscratch #badcustomerservice #skycustomerservice #notgoodenough

@EvanJames @SkyUK Legit!!! The line in SE London is just diabolical.. Why are we paying so much for such a terrible service!! And I’ve just upgraded to Sky Q and faster broadband... 💩

@virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭

I have never seen those 2 black presenters before. this was tactical by @SkySports

@StopFundingHate @coopuk @CarlsbergUK @Homebase_uk @LauraAshleyUK @TNLUK @SkyUK @Argos_Online @verynetwork @Morrisons @LidlGB @skiptonbs Don't buy the Mail. Certainly don't support any company that advertises there. Shame on you.

@virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one

@virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers

@SkySportsWWE @SkySports sound issues on Smackdown feed.

@SkyHelpTeam Well that wasn’t helpful. I’ll hang on the phone then......

@SkyHelpTeam hi we recently got sky Q but the past couple weeks its not been letting me download or record things & the only way to fix it has been to turn it off & back on again which is now getting very annoying

Honestly though, **** @themichaelowen (who’s been troubled by injuries) for suggesting that Liverpool players kick @MarcusRashford on his injured ankle. **** right off. #skysports #ManUtdVLiverpool

Graeme Souness needs to **** off sky miserable old ****!!! #MANLIV @SkySports

@SkyUK A big THANK YOU to the lovely Sky Backstage team. Coffee machine was not working so we got another free drink instead. Fab customer service from Thomas.

If you think @SkySports are bad with their United bias, don’t even get me started on @btsportfootball

@SkyUK @XyliaMilsom I've recently transferred over from i.d to sky mobile. The 4g is terribly slow (if I'm lucky to get it). My work mobile uses the O2 network and is lightning fast in comparison.

@SkySportsPL @SkySports @Carra23 He’s for real here arsenal as bad defending bench mark or something @Carra23 can get lost arsenal played city of the park 2015 jan 18 for exc u moron

@SkyHelpTeam been on hold for 20 minutes.......... poor service time to change

@SkyUK Can’t have a dish unfortunately. Too many trees blocking the signal.

@SkyUK Thanks but I have just got my account so can't really change. The TV is the problem as its old and does not have the HIMIDI connection

@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!

@SkyHelpTeam That makes sense as the hub was replaced due to going fibre optic. What got me worried is that name SKY74039 is the old hub. I traced the signal to a @LBofBexley lamp post.

@SkyHelpTeam Well it’s not the TV it’s either the Q box or the satellite which are both supplied by sky, therefore I don’t see why I should have to pay when the service I’m already paying for cannot be viewed. Anyway we will see

@SkyHelpTeam It’s very strange on some channels it says no satellite signal but on other channels it’s fine

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@SkyHelpTeam As I thought it has come back after a reboot but it’s quite a common problem

@SkyHelpTeam After an loyal ten years relationship with SkyUK I can’t believe SkyUK is hounded me for the Sky q box...please help me with this matter

@SkyHelpTeam After an loyal ten years relationship with SkyUK I can’t believe SkyUK is hounded me for the Sky q box...please help me with this matter.

@DPD_UK absolutely disgusting service from you. We've waited in for you, tracked your driver and just when he is meant to deliver our package I get a nonsense excuse as to why our @SkyUK package couldn't be delivered. Now I've been on hold for 35 mins and counting!!!

@piersmorgan @SkySports Hope you burn that top after and pop down too Barts hospital . U are going too need a medical 💀

@SkyHelpTeam I am paying for sky sports HD channels but some of them are not working! This is also now the case with Sky 1 and Fox HD

@SkyHelpTeam hi, I can’t access internet or now my sky tv. I have spoken to one of your representatives and he said external issue and could take between 3-5 days to fix. Will I get confirmation that an engineer is looking at this and I assume I will be discounted for my bill as

@SkyHelpTeam been a customer for over 15years and the last one year has been a nightmare with the broadband . Days without service ,engineers with no resolution and customer service without true help . I WILL BE LEAVING for sure . Thanks for nothing

@UKEnterprise promised breakdown of (rip off/stolen) costs etc not sent. As expected. Shocking customer service. Not sure if you @SkyUK or @Se_Railway win the worst service award of the day...

No matter how many adverts you run @SkySports #WhyteChisora is never a box office event. A domestic heavy weight fight stop milking fight fans. #WontPay

@SkyHelpTeam a manager needs to call me today not in 24 hours as last time I was promised this 1 month ago it never happened!!! 1078937826

@SkyUK what is so hard for a manager to call me back and sort this out!!! You are a joke paying for multiple screens when only one works being over charged and being promised a call back by a manager which never happens!!!!!

Anyone else having issues purchasing the fight on @SkyUK #FuryvsWilder

@SkyHelpTeam It’s not any help I have more than 1 issue

So I cancel @bt_uk to go tv/broadband @skyuk BT tell me can better the deal. Eh so why was paying too much just internet up until now🤬

@SkyHelpTeam No sky for 3 weeks and earliest you can get me an engineer is Saturday ..... a week after he was last hear. I guess you could say I’m having issues yea!!

Just a friendly reminder that @SkyUK has the worst WiFi ever. So if you want to pay for useless WiFi the hit up Sky 👍😤

@SkyUK I’m not receiving a signal on the “talking pictures” channel. Please tell me it’s just a tech fault and you’ve NOT canx this great channel

@SkyHelpTeam @CharleeLudlam That’s absolutely awful. I wanna cancel my subscription then. Why didn’t we get a warning

@bestcanton7 @SkySports Sad thing is it doesn’t matter they are like the Wilpons with the Mets never selling

@SkyHelpTeam No internet what so ever and no phone. This is nothing unusual for sky. Terrible provider

@Pa_Ward1 @1ManUnitedNews @SkySports Unfollowing the club doesn't mean we support less means we want change more 1 person unfollowing wont make a difference but thousand or millions will "each journey of a thousand miles, starts with a single step" #GlaziersOut

@Pa_Ward1 @1ManUnitedNews @SkySports What's hilarious are these fans abusing others for having a different opinion. When you love something you dont want to see it suffer so you try to do something. Maybe they're used to being treated like shit and think that's love.

@SkyHelpTeam Help pages don't fix. You being down pointless

Tough Shit, #Comcast-Owned @SkyUK !

@ElliotMinchella @SkyUK I had great service from them on live chat when my internet was doubling in price.

@theangryscotKB @SkyFootball @SkySports I was laughing at the team then, now I'm saying Scotland as a whole isn't worth bothering one, quit your delusions of grandeur nobody gives a ****, also it's man united.

@Doran754 @SkyFootball @SkySports bit stupid since you already laughed ya fud, you're a Man U fan so it says it all really 😂😂

@SkyFootball @SkySports 1st goal there was a foul, no VAR check, penalty the angle shown to ref wasnt the one where the edge of her boot connected with the ball. Before the incident scotland were making a sub when the ref restarted the game. No arguments with the retake. Finally where was the added time