Sky Outage in Dorking, Surrey, England

@SkyUK So the Sky VIP level is just utter bullshit. Diamond level means that now my Sky Q box has failed, you can’t get an engineer out to replace it for a MONTH!! Yet if I want a new Sky dish installed it’s under two weeks. Appalling way to treat your loyal customers!

@SkyHelpTeam I’ve been with you 20 years and this is by far the worst service I had. Every time I call I get told another excuse. Time to find another provider I think.

@SkyHelpTeam absolutely disgusting service charging me for a new box because my old one isn’t working. Pay you £100 a month for this

This isn't a suck up to the BBC, but the slower more rigourous fact checking that they do is what the world's most expensive game deserves. Yes, sometimes it's very slow, sometimes SkySports are first to the party, but there's countless times that they've abused this influence.

@SkyUK really disappointed with the service. Took Friday off work & waited all day to get sky installed.We had to call sky to find out they couldn’t make it to us Friday. Today I take a half day holiday as I was told I’d be first call out and it’s nearly 3pm and still no sky!!

Very upset that phoning @SkyHelpTeam to complain about my crappy broadband service is on premium rate number! 55p/m NOT HAPPY

@SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway

@SkyUK how can justify a premium phone line for cancelling your subscription with at least a 15 mins for a customer of nearly 20 years and you still can't call back or do it online.

@SkyHelpTeam I’m at the end of my tether with the poor quality of signal with Sky broadband. It’s nothing to do with the amount of useage. The BT router before dealt with it effortlessly. All areas of house covered with no problem. Massive contrast.

Having problems getting set up with @SkyUK online... 😩

@AFCWimbledon @SkyBetLeagueOne @SkySports I have to say i really don't give a shit what we call them. They will be Redbull MK soon enough anyway.

@btsport monthly costs gone up by 50% so had to cancel monthly plan. @SkySports all the way now

@SkyHelpTeam no broadband, no phone, help! 😩

My @SkyUK Q box has gone down. Emergency services contacted.

@SkyUK Hi guys no tv signal in SE19 for about an hour now. Powered down the box etc but still nothing

@MyNameIsBrooke_ @SkyHelpTeam @SkyUK @NOWTV Ah, legal/illegal - this is the problem when companies try to get greedy, it drives the black market.

@SkyHelpTeam When it is windy I cannot view my TV. I need to talk to someone from Sky about this because if it cannot be rectified I might as well cancel my contract

@SkyHelpTeam Hi there, I’ve noticed my WiFi has really slowed down over the last month or so –and I mean REALLY slowed down. It can no longer cope effectively with more than one device connected and I keep having to turn my WiFi on my iPhone off to refresh it. Help please.

Be interested how @BBCSport and @SkySports deal with this. When Leicester won the league, Spurs who were never top of the table that year, “bottled it”, yet the media lovechild Liverpool had a substantial lead and blew it......big style.

At my other half’s house and @SkyUK signal is APPALLING if you are not right next to the router!! So bad! He’s complained and they said they wouldn’t do anything! Not impressed Sky @SkyHelpTeam 🙄😱 #RT . . #badservice #notuptoscratch #badcustomerservice #notgoodenough

At my other half’s house and @SkyUK signal is APPALLING if you are not right next to the router!! So bad! He’s complained and they said they wouldn’t do anything! Not impressed Sky 🙄😱 #RT . . #badservice #notuptoscratch #badcustomerservice #skycustomerservice #notgoodenough

@EvanJames @SkyUK Legit!!! The line in SE London is just diabolical.. Why are we paying so much for such a terrible service!! And I’ve just upgraded to Sky Q and faster broadband... 💩

@virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭

I have never seen those 2 black presenters before. this was tactical by @SkySports

@StopFundingHate @coopuk @CarlsbergUK @Homebase_uk @LauraAshleyUK @TNLUK @SkyUK @Argos_Online @verynetwork @Morrisons @LidlGB @skiptonbs Don't buy the Mail. Certainly don't support any company that advertises there. Shame on you.

@virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one

@virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers

@SkySportsWWE @SkySports sound issues on Smackdown feed.

@SkyHelpTeam Well that wasn’t helpful. I’ll hang on the phone then......

@SkyHelpTeam hi we recently got sky Q but the past couple weeks its not been letting me download or record things & the only way to fix it has been to turn it off & back on again which is now getting very annoying

Honestly though, **** @themichaelowen (who’s been troubled by injuries) for suggesting that Liverpool players kick @MarcusRashford on his injured ankle. **** right off. #skysports #ManUtdVLiverpool

Graeme Souness needs to **** off sky miserable old ****!!! #MANLIV @SkySports

@SkyUK A big THANK YOU to the lovely Sky Backstage team. Coffee machine was not working so we got another free drink instead. Fab customer service from Thomas.

If you think @SkySports are bad with their United bias, don’t even get me started on @btsportfootball

@SkyUK @XyliaMilsom I've recently transferred over from i.d to sky mobile. The 4g is terribly slow (if I'm lucky to get it). My work mobile uses the O2 network and is lightning fast in comparison.

@SkySportsPL @SkySports @Carra23 He’s for real here arsenal as bad defending bench mark or something @Carra23 can get lost arsenal played city of the park 2015 jan 18 for exc u moron

@SkyHelpTeam been on hold for 20 minutes.......... poor service time to change

@SkyUK Can’t have a dish unfortunately. Too many trees blocking the signal.

@SkyUK Thanks but I have just got my account so can't really change. The TV is the problem as its old and does not have the HIMIDI connection

@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!

@SkyHelpTeam That makes sense as the hub was replaced due to going fibre optic. What got me worried is that name SKY74039 is the old hub. I traced the signal to a @LBofBexley lamp post.

@SkyHelpTeam Well it’s not the TV it’s either the Q box or the satellite which are both supplied by sky, therefore I don’t see why I should have to pay when the service I’m already paying for cannot be viewed. Anyway we will see

@SkyHelpTeam It’s very strange on some channels it says no satellite signal but on other channels it’s fine

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@SkyHelpTeam As I thought it has come back after a reboot but it’s quite a common problem

@SkyHelpTeam After an loyal ten years relationship with SkyUK I can’t believe SkyUK is hounded me for the Sky q box...please help me with this matter

@SkyHelpTeam After an loyal ten years relationship with SkyUK I can’t believe SkyUK is hounded me for the Sky q box...please help me with this matter.

@DPD_UK absolutely disgusting service from you. We've waited in for you, tracked your driver and just when he is meant to deliver our package I get a nonsense excuse as to why our @SkyUK package couldn't be delivered. Now I've been on hold for 35 mins and counting!!!

@piersmorgan @SkySports Hope you burn that top after and pop down too Barts hospital . U are going too need a medical 💀

@SkyHelpTeam I am paying for sky sports HD channels but some of them are not working! This is also now the case with Sky 1 and Fox HD

@REDNILE7 @pws1975 @SkySportsPL @SkySports @GNev2 Weird isn’t he, 2019 making Tory shouts. God help his kids.

@SkyCricket @SkySports Not really stunning bowling.Batting was awful👎

@SkyHelpTeam broadband down and 30+ minute wait on the phones... Simply not good enough.

Football is already going down in my estimations without @SkySports making it worse by trying way too hard to be modern. Just keep the camera feckin' still and stop walking and talking 😩

The new sky sports intro music is annoying ******** out of me already. Only 3 weeks in, going to be a long season listening to that 😂 #skysports #football

@SkyCricket @SkySports thanks for transferring the ashes over from sky main event to your designated chanel - which is now not working! Main event Villa v Everton 🤔 don’t think so, but obviously you pay more for the @premierleague rights ! #Disgrace

@delboybeano @BBCSport @SkySports Why should they cant pay them kind of wages in league 2 then beg for help when it catches up with you Dale's had plenty of chances to sell up

@SkyHelpTeam I am disgusted with your service. 3 times in 2 months we have lost internet connection yet because it wasn't for 24 hours we get nothing no discount on our bill the longest time off was aft, evening and into morning. This is Extremely inconvenient #Disgusted

@BBCSport @SkySports why can't premier clubs or players help Bury fc and Bolton

@SkyHelpTeam I am disgusted with your service. 3 times in 2 months we have lost internet connection yet because it wasn't for 24 hours we get nothing no discount on our bill the longest time off was aft, evening and into morning. This is Extremely inconvenient #Disguted