Sky Outage in Whyteleafe, Surrey, England

@SkyHelpTeam It does work, but i just need 2 know of the issue is being fixed.

@SkyUK dont look after your existing customers daylight robbery, bunch of thieves. Customer for 17 years and still have an original box but wont come out to look at a box unless they get £125 so no tv

@SkyHelpTeam I'm really not happy with the customer service I've been receiving. I have downsized my package no longer having multi-room Sky Q and was told I would be sent packaging to return that box. It has never been sent to me and this morning I receive this text (1/2)

@SkyHelpTeam Sorry it wasn’t working for me, so decided to pay for it online and see if that worked. It came straight on. Thanks for no help wot so ever @SkySports

Don’t go for Sky broadband as it’s so slowwwwwwww @SkyHelpTeam I’m only getting shit speed.

Said it once, say it again... **** off @SkySports

@SkyHelpTeam To upgrade to SkyQ I’m an existing customer, looking to see if can get a better price for install

@SkySportsPL @SkySports My 10 year old daughter would be embarrassed to go down with that tiny amount of contact.

This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive

I said size might be an issue for them this season! #HaDayuuummm @BristolFlyers even I am grown up enough to say I get it wrong ‘sometimes’ 😂🏀 @SkySports someone get this on the highlights over cricket 🦗 please! #BritishBasketball

@VodafoneUK stop charging me for skysports packages - 1. I didn’t sign up for skysports2 in the first place. 2. Apparently you can’t refund me, I have to contact sky - weird. 3. I only renewed my contact less than a month ago but I’ve been charged 4 times for skysports #terrible

@pj2310 @SkyUK 🙌 their WiFi service was inferior to dial up internet. They’re the absolute pits👎👎👎

@SkyHelpTeam so we are still waiting for the engineer who was due between 5-7pm. He can’t be contacted, your phone isn’t answered. Really glad we paid extra for the premium service.

@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.

@SkyHelpTeam It's been resolved. I had been without internet for the entire evening last night re Norbury. But there are often outages with the broadband so nothing new. When theres another problem I'll be in touch.

@mac1882thfc @SkyHelpTeam @virginmedia Been with @virginmedia in the past & had loads of issues with them in my area unfortunately & the hiking up on charges was not helpful despite being a loyal customer of 16 years & poor customer services attitude.

@SkyHelpTeam @mac1882thfc Yes outage in NORBURY area! Does not help disabled customers inparticular who rely on a service to communicate with outside world!

@rebeccadlloyd @SkyHelpTeam I got through! Apparently it is an BT exchange in the area that is a problem and not an individual issue. Also that they are working on finding the problem, have been asked to allow 48hours for them to resolve the issue. 😳😡

@SkyHelpTeam SW16 area and no #internet I followed troubleshooting advice and now trying to call sky, on the phone 17 mins so far still waiting for some one to answer!! HELP!

@SkyUK so the latest appointment for customer services and an appointment to “swap a mini box” is a whole month...I pay OVER £120 a month and have done for a decade and this is the BEST sky can do....seriously this is pathetic

@jimmykorderas am watching @WWENXT on the network as over here @skysports are not showing it 😠 still in January @btsport will be showing @WWE

@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all

@SkyHelpTeam Everyday we turn it on and it says no signal so we have to turn it off and on again to get it to work

@SkyHelpTeam could you please contact me regarding a visit and your disgusting and rude customer service agent that I spoke to this morn

@SkyHelpTeam not happy this morn , awaiting a visit to fix a sky q box, between 8-12.30 , had to ring customer services to be informed it will be between 12.30 and 2.30. My partner was supposed to be in work at 1!!!!!

@SkyUK should call their @Channel4 on demand service Some4 not #All4! I wanted to watch the pet food factory programme on the telly not my iphone 😫😫😫😫

@SkySports why do we all ways Graeme Souness on when arsenal are playing. He does nothing but moan and says the same shit every time

Recently installed SKY Q and it has been a nightmare. called 3 times reporting technical issues & the customer service team has been awful. Hours wasted on the phone with them and they refuse to even arrange a call back ... #disappointed @SkyUK @SkyHelpTeam @MoneyTelegraph

@SkyHelpTeam please explain why my new sky internet has stopped working less than a week after being installed. All I get of your customer service is sorry and refusing to send anyone out to look. Not impressed and seriously thinking of leaving after years. #sky

This not a good idea @JimWhite and @SkySportsNews @SkySports @SkyFootball a count down to a club possible demise like transfer deadline day - shame on you all

*******. Less shame than Liverpool @SkySports.

So my red button for QPR v Swansea says it's WBA v Reading @SkySports WTF #QPR

@VanGough4 @SkySports @SkySportsRugby I’m ringing to get a deal or cancel - they’re an English not British company

15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

This isn't a suck up to the BBC, but the slower more rigourous fact checking that they do is what the world's most expensive game deserves. Yes, sometimes it's very slow, sometimes SkySports are first to the party, but there's countless times that they've abused this influence.

@SkyUK so you lock my email without telling me, keeping me hanging on 40 minutes to resolve it and then hung up when I complained. You’ve lost me as a TV customer already and at this rate you’re going to lose me as a broadband customer too. #sky #poorservice

@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.

@LaVallette @bigdannyspencer @SkyUK Virgin had six devices running in skip-rat HQ earlier and they’re shit.

@SkyHelpTeam Please help! I have an old sky email address that I understand Yahoo now manage but I have been informed I need to contact sky as I have experienced issues with the email account. Password not recognised nor phone number recovery used.

@SkyHelpTeam @SkyUK just received this. As a “valued “ customer who has been with sky a long time I feel that this should be a free upgrade, not an extra £13 a month plus installation. I already pay sky more than enough, including mobiles and broadband.

@SkyHelpTeam Law and order. The app doesn't list then in order as you can see but half the series are missing which really doesn't help. Surely someone has the capabilities at sky to run the programmes in order it's so frustrating. It's not just that series it's others too

@SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway

Dear @SkyUK My son and my wife gave you their PAC codes on Sunday. They were told they’d be transferred to #SkyMobile Tuesday. 48 hours on and it's still not working properly. Please HELP!

@SkyHelpTeam Thanks. Have replied. Got the email working on my phone now just need to fix the internet issue at home

@SkyHelpTeam OK thanks. It would be better to address it to us by name rather than "Dear Customer", which is normally a sure sign of a dodgy email. Gmail sent it straight to my junk folder.

@SkySports guys, what on earth are you doing with Ramon Calderon on television, this guy is the biggest idiot in Spain and not good for Sky

@SkyHelpTeam @SkyHelpTeam hi, I wonder if you can help.I have been sent a message to say a sky engineer is visiting me between 8-10 on 16/7. An engineer come out a week ago and solved my issues. I do not need an engineer tomorrow. Can you please cancel this appointment.

@SkyHelpTeam my wife has a new iPhone XR. We reset the password last night but she hasn’t been able to log in to her emails and the phone hasn’t downloaded any since 7am this morning. I’ve checked all the settings I can think of. Help!

@SkyUK we left virgin to join sky and we have had nothing but hassle, we have used all our mobile data waiting for you to connect us, this is terrible service!

Brilliant service from @SkyHelpTeam internet Service has gone down twice tonight in the B70 area. Really not good enough for a paid service

@SCarolina_XBRIT @MatchroomBoxing @KSIOlajidebt @DAZN_USA @SkySportsBoxing @SkySports @FiteTV He held his head (illegal) and uppercut him, and when he was on his way down he hit him in the back of the head (illegal). That’s why the 2 points were taken away.

@SkyHelpTeam Broadband has been unstable over the last few weeks, cutting out completely at night. Before you send me a useless generic link to "solve" the issue. I've tried it, It's your end.

@SkyHelpTeam broadband internet absolutely useless yet again!!!!! Why is it so crap, getting fed up of it now.

@SkyHelpTeam Honestly your internet is shit

@SkyHelpTeam Back to good old @ThreeUK broadband. Sky is down for a change. 🙄

@SkyUK internet is dog shit! Haven’t had a connection this bad since my dad try to speak to me!

@EmilyWrighty96 @NetflixUK @SkyUK Think it must have been down a short while. Was up working today l x

@Cricketdel @NetflixUK @SkyUK I was having issues with Netflix last night on the Xbox x

@SkySportsNews @SkySports At least the Egypt national team have some common sense. Poor Naby Keita got bummed by his