Sky Outage in Sevenoaks, Kent, England

@SkyHelpTeam @SkyUK just received this. As a “valued “ customer who has been with sky a long time I feel that this should be a free upgrade, not an extra £13 a month plus installation. I already pay sky more than enough, including mobiles and broadband.

@SkyHelpTeam @SkyHelpTeam hi, I wonder if you can help.I have been sent a message to say a sky engineer is visiting me between 8-10 on 16/7. An engineer come out a week ago and solved my issues. I do not need an engineer tomorrow. Can you please cancel this appointment.

@SkyHelpTeam my wife has a new iPhone XR. We reset the password last night but she hasn’t been able to log in to her emails and the phone hasn’t downloaded any since 7am this morning. I’ve checked all the settings I can think of. Help!

@SkyHelpTeam Hello, we've been without internet since Saturday and were told that it would be within three working days, and today we've been told it's five, and that there's no way Sky can get any time frame information from Openreach. Pretty poor service guys...

@BillyMorrisBoh @FootballerGay @SkyBetChamp @gaytimesuk @5liveSport @EFL @FA @PFA @SkyBetLeagueTwo @SkyBetLeagueOne @premierleague @SkySports If the @fooballergay is #CAFC we’ll sing his name because he’s #CAFC and you can find somewhere else to watch your football if that’s a problem. Hope @CAFCofficial ban you for your attitude.

@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

@SkyHelpTeam Yup. Got an error code now that says there's a problem with connectivity. It's got to be our router, will reset that

@SkyHelpTeam The sky engineer did fix the youtube and downloading problems and we didn't have the Netflix problem when they were here, this is new

Aahh..no #WeberCup tonight on #SkySports..a let down for many subscribers to the expensive #SkySports service

Defo going to join @Skyuk tomorrow had enough been a customer for over 10 years on top package and had nothing but shit for last 6 months. Told Virgin this they said Sky can offer 350mb fibre I said no good if you can’t connect to it in half your house

@SkyUK pay £160 a month and it loses signal with a bit of rain! Time to change to virgin

Can’t believe i’ve watched 40 hours (4 seasons) of Game of Thrones just for @SkyUK to put all of the seasons in sky store except season 8 charging £23.99 per season. My mum being a loyal customer for 11 years rings up to complain and has no resolution proposed whatsoever 😃

@SkyHelpTeam Hi there, I’ve noticed my WiFi has really slowed down over the last month or so –and I mean REALLY slowed down. It can no longer cope effectively with more than one device connected and I keep having to turn my WiFi on my iPhone off to refresh it. Help please.

@SkyHelpTeam our sky q box refuses to download anything. It just says queuing then stops then queues. Done everything except factory reset. Any help would be great. Oh and our broadband is fine

@SkyHelpTeam I have been trying to get hold of you for a few days by messenger please can you get someone to contact me. Need my Sky q minibox swapped out. It keeps losing signal to main box

@SkySports what the hell is going on recorded #cafc games but end of program was before pens so cant see us win. Wtf!

@SkyHelpTeam just not good enough. And my line still not working! Cheers 👍

@EvanJames @SkyUK Legit!!! The line in SE London is just diabolical.. Why are we paying so much for such a terrible service!! And I’ve just upgraded to Sky Q and faster broadband... 💩

@SkyHelpTeam I missed around 5 or so minutes of the race. However this isn't the first time my sky q silver box has done this and have asked Sky before if there are any software updates due or issues that have been acknowledged

@SkyHelpTeam why can’t you publish a telephone number that is actually easy to find on your website. Had broadband issues at home for three days but because I can’t use the internet I need to speak on Thor phone

Why are the @SkyUK Q routers so poor, in the room right next to the router cupboard and signals awful 😭😭😭

@StopFundingHate @coopuk @CarlsbergUK @Homebase_uk @LauraAshleyUK @TNLUK @SkyUK @Argos_Online @verynetwork @Morrisons @LidlGB @skiptonbs Don't buy the Mail. Certainly don't support any company that advertises there. Shame on you.

@1kevincampbell @leemarkjudges @SkySports We like a different side away from home, just don’t understand it, there’s always a good away support too!

@SkyHelpTeam our internet was painfully slow for most of yesterday and has barely worked at all today. Tried resetting the router a few times which usually does the trick but not today.

@SkySports because even a broken clock is right twice a day. #pundits #akidcouldguessbetter

@SkyUK I have emailed you to complain of your poor service and unable to resolve my broadband issue that appears to be related to the router and I didn’t have this issue when I was with @bt_uk At least @bt_uk gave me the option to speak to a manager! #BadCustomerService

@SkyHelpTeam Tried that and didn’t help. That is why I had to phone your support.

@SkyUK broadband intermittently dropping connection. Your support tell me it’s due to number of wi fi devices connnected. When I was with @bt_uk this was not an issue. Sky support tell me I have to pay £300 cancellation fee to leave Sky!

@SkyUK Just got a letter telling me that my bill will be going up by £6 a month!!!!! What!!! Goodbye sky how dare you treat us this. Your broadband router is shocking as well. #milkingus #skyuk

@SkyUK absolute joke, been with Sky 30+ years, trying to adjust my viewing package or cancel, just being pushed from pillar to post. Will cancel my direct debit.

@MCYeeehaaa @LingfieldPark @AtTheRaces @SkySportsRacing @SkySports Oh well Matt if the industry wants to put the final nail in the coffin of the lower end of racing they are on the verge of doing so. That idiot Becket is forgetting the punter , the racecourse staff and even people like yourself. Another idiot born with a silver spoon

@SkyHelpTeam is internet down in SE20. Have no connection this morning

@SkySportsWWE @SkySports sound issues on Smackdown feed.

@SkyHelpTeam hi we recently got sky Q but the past couple weeks its not been letting me download or record things & the only way to fix it has been to turn it off & back on again which is now getting very annoying

@SkyUK A big THANK YOU to the lovely Sky Backstage team. Coffee machine was not working so we got another free drink instead. Fab customer service from Thomas.

@hayley_emma1 @bt_uk @SkyUK Interesting that @bt_uk responded quicker than @SkyUK AND they got your name right. Now, if only BT could actually be better at actually getting your phone line working you’d be a happy customer and wouldn’t have to take another half day off work. Fingers crossed H.

@SkyUK @XyliaMilsom I've recently transferred over from i.d to sky mobile. The 4g is terribly slow (if I'm lucky to get it). My work mobile uses the O2 network and is lightning fast in comparison.

@SkySportsPL @SkySports @Carra23 He’s for real here arsenal as bad defending bench mark or something @Carra23 can get lost arsenal played city of the park 2015 jan 18 for exc u moron

Have that you little ****. Alan Smith, skysports, Michael Oliver. Its not working.

@SkyUK Thanks but I have just got my account so can't really change. The TV is the problem as its old and does not have the HIMIDI connection

@SkySports have had a mare again. Might cancel my subscription and just stream all the footie.

@that_tech_thing @SkyUK Ew sky. Such slow speeds

@stripey2121 @snowangelmrsp @SkyHelpTeam Hubby phoned & queried our monthly bill last week. When he threatened to cancel it was remarkably reduced by £31 per month!

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

So far on the customers services/fraud departments I have spoken to today @SkyUK is winning hands down - very prompt and actually sounded like they cared - and because I've been hacked I have spoken to many this morning...

@SkyUK Ha, nice try Sky! It’s back up today and I’m sure you have the occasional problem too...

@richschaller54 @ChelseaFC @jf9hasselbaink @SkySports Every striker is different. Robert Fleck, Chris Sutton, Kezman & Torres....you can’t be a bad striker overnight. For them it just didn’t work out. Morata was never the leading striker at Juve or Madrid......he has the ability....

@SkySports @btsport stop giving teams shit kick off times you greedy wankers. One day you'll lose everything because of your greed

@SkySports help, error code 9002 on my sky sports app. How do I fix. Vodafone said it’s all up to date and should work.

@SkyHelpTeam After an loyal ten years relationship with SkyUK I can’t believe SkyUK is hounded me for the Sky q box...please help me with this matter

@MichaelOK84 @SkyUK @SkySports Got same problem here mate

@DagensMargaret @SkyHelpTeam Thanks, Margaret, I finally got through by clicking on the cancellation option, then I was able to message online, it was a slow process but I got satisfaction in the end with a discount restoring my payments to their previous level so I'm happy with that.

@SkyHelpTeam I finally got online help after I selected the cancellation option and got a good discount in the end which is great .but it's a shame that a long term customer has to do this in order to get speaking to someone to get help.

Our apologies! Due to issues with our Sky services the SWFC Vs Luton Match will not be shown tonight. We're working on the problem for future matches. Apologies for any inconvenience! #SWFC #TheCommonRoom #LutonFC #SkySports #TechnicalDifficulties

@FaggotsnPeas @SkySports Thats top flight football meant to be stampi g that shit out of football but after all it is man utd got their own rules

very impressed with my @SkyUK service - new Sky Q Box delivered, home move for free, cheaper faster internet all for being a loyal customer. The engineer who installed everything was brilliant too. #SkyTV

(Geordie voiceover mode) Day 7 in the @SkySports studio, the housemates are still discussing the Pogba penalty Hated, adored, never ignored

@SkySports giving it the big one over Pogba missing a penalty. Ronaldo, Messi, Rooney all missed plenty of penalties in their time but it was never this big an issue.... They’re fuelling the fire for the ********* on Social media.

@SkySportsPL @SkySports pundits are the problem

******* @SkySports on ******* going on about this Pogba pen, talk about milking it. Daft **** misses pen. The end. Move along.