Sky Outage in Twickenham, Greater London, England

@SkyUK waited all day for my engineer not to arrive with no call to say why. Now on hold for an hour to reschedule. What a joke of a service

@SkyUK I hav now been on hold to speak to someone for over an hour come on Sky sort out your customer service!

@SkyUK @emandjonh Don’t do it dude these guys are the worst. My box has been broken for days. Just use amazon and Netflix it ain’t worth a dime

@westers123 Joking apart, they really need to sort the streaming issues out if they want it to catch on. If these games were available on @SkySports as well, I'd be watching Sky. No comparison - IMHO.

@SkyHelpTeam Ok thanks we were told he was coming today and he would call and neither happened. So mixed messages from several different call centre agents. Not to worry I'm sure we'll come to a resolution tomorrow and that resolution will be us switching to a more competent provider.

@SkyUK Sort out your crappy internet .. been down for 24 hours ! Stupid .. pay for a service to not even get it

@SkyUK Haha unbelievable I just came back to sky..after cancelling my contract I got promise after promise of it will be better.. but still you never fail to disappoint

holy **** I can’t wait till I switch from @SkyUK to an actual decent provider absolutely dog shit

@SkySportsPL @SkySports That is piss poor from Everton

@rtownl @SkyHelpTeam My Vodafone Broadband is just as bad. Drops out randomly. Quicker to use the 4G on my phone.

Great start to my @SkyUK contract. Engineer hasn’t turned up and now have a hour wait on the phone to find out why! Left Virgin because I thought they were bad 🙄

@SkyHelpTeam I'm very irritated by your terrible service. Not only did you terminate my broadband service a week early, we've waited 2wks for an engineer, only for him to arrive, say he's not comfortable drilling holes, insult my husband & then leave! Completely unacceptable!

@NW6Rd You've just reminded me my contract is up with my absolutely appalling @SkyUK broadband. It's so slow it's like AOL dial-up

@SkyHelpTeam to be there again, ask to make a complaint to be put on hold again for another 30 mins.... rivalling SWR for worst service in 2019 #fail

Just cancelled my @virginmedia account due to the person on the other side of the phone was not worthy of my hard earned money because of mr Tosin you lost a valued customer of over 5 years. @SkyUK @TalkTalkTV @BTGroup I am available for your services. Best offer wins

Been on the phone with @virginmedia the level of customer service is ridiculous. Been on the phone for over an hour explaining I received I call on Friday from them about upgrading my tv broadband and phone. However I explained @SkyUK we’re doing a amazing Black Friday deal.

@SkyHelpTeam good evening Could you follow me as I’ve an issue with receiving any sky tv channels, I’ve just spoken to someone on the phone regarding an engineer and the date they have given me is 14th December which is unacceptable

Waited a month for @SkyHelpTeam to come to fix Sky Q after it didn’t work 30 mins after original installation. Swapped the box, yet now have a ‘mode not supported’ message on my TV whenever I try to switch it on. Placed this order in August, haven’t been able to watch Sky TV yet

Absolutely ridiculous service from @SkyUK @SkyHelpTeam - installed on the 9th November but nothing working till the 19th November!!! Paying for 100s of channels but receiving only 5 in that time!!

@SkyHelpTeam my broadband is so bad since Saturday 😡 with sky q paying so much for this shit services

Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys

I can’t even fathom into words my hatred for your internet service @SkyUK

@SkyHelpTeam Why do I have to call to cancel Sky Movies! And there’s a 20 minute waiting time absolute Joke!!!

Oh dear. most of Sky’s broadband customers (including me) have had no service for the past three hours yet they’re posting ‘happy monday’ @SkyHelpTeam #SkyFail

@SkyHelpTeam @anniekday1 And this doesn’t work because I tried it myself before finding out there’s a nationwide problem!

@virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.

@SkyHelpTeam I really enjoy it when you organise an engineer to install a TV who then never turns up, consequently leaving someone waiting in all day for them...

@NovemberHoney1 @Apple @SamsungMobile @EE @SkyUK @VodafoneGroup I try not to be in fairness depends how much time I’ve got on my hands lol and I have more than one phone so work phone tends to get used during the day mostly but if I’m somewhere with low signal battery dies well quick.

@talkSPORT and @SkySports making a non story into a story, regarding the sterling/Gomez spat. Get ******** over it. No one cares 😴✊🏻😴✊🏻😴

Gee wizz, @skyUK is a shocker of a provider. Our internet and TV is constantly down!!! 🤬

@SkyHelpTeam This isn't a good start. Have now been waiting four days for our customer support. All we get told is to call back when you're less busy.

@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

VAR is a shambles. Football needs to look at other sports for help. This is ruining the game we love. #notovar #WATCHE #SkySports

@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service

@Fraggle_D6 @afneil @SkyUK @BTCare Make sure you log a formal complaint and get compensation for every day of no service. Good luck!

@SkyHelpTeam I'm really not happy with the customer service I've been receiving. I have downsized my package no longer having multi-room Sky Q and was told I would be sent packaging to return that box. It has never been sent to me and this morning I receive this text (1/2)

@SkyHelpTeam @deanljbirch But we shouldn’t have to keep repeatedly check our connections when it’s clearly a sky fault! It’s bloody frustrating having to repeatedly put up with this crap! Why are we paying sky all this money when your internet service isn’t fit for purpose!!! 🙄😡

@pottermoss @SkyHelpTeam Snap! Worst network connection ever! My phone constantly buffers and no one in the house has decent WiFi connection! Not fit for purpose!

Why does @SkyUK make it so ****ing impossible to contact them. “You can do most things online”. Well not this. Speaks volumes about its lack of customer care.

@SkyUK @SkyHelpTeam is the absolute worst company I’ve ever dealt with. Appalling customer service. Over 12 years a customer and treated like utter shit. A total disgrace they don’t care at all about their customers. Utterly disgusted @Ofcom @BBCWatchdog

Don’t go for Sky broadband as it’s so slowwwwwwww @SkyHelpTeam I’m only getting shit speed.

This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive

Wasted 2 hours of my life on text and app messaging @SkyHelpTeam and nothing! No resolution, nothing! Takes so long for a single response. Your service is on par with @TfL - absolute shit!

@SkyHelpTeam Some channels are not showing on my #SkyQ. Help needed. @SkyUK

@SkyHelpTeam Morning broadband is down in Chiswick London W4. Gone on local forum I’m not the only one having problems in area.

@SkyUK I have just terminated our Sky tv contract after approx 28 years because of technical issues with Sky Q and SkyGo apps and the failure of your support team to resolve the issues and because you’ve been overcharging is for 2 years.#skytv #noloyalty

@SkyHelpTeam No ******* plans as your internet and phone not working.

@SkyHelpTeam worst Customer service and also broadband and telephone not working, no engineer until Wednesday. Why not have your own engineers instead of openreach.. so pissed off for moving to sky..😡🤬🤬🤬

I said size might be an issue for them this season! #HaDayuuummm @BristolFlyers even I am grown up enough to say I get it wrong ‘sometimes’ 😂🏀 @SkySports someone get this on the highlights over cricket 🦗 please! #BritishBasketball

@staceyo_1983 @SkyUK Only other option is virgin everything else uses bts lines and they are shit themselves

@SkySports obviously matt never watched the game properly or listened to Bruce it was a foul on the defender which the ref gave and the assistant 80yards away gave a corner they scored from

@SkyHelpTeam you lot honestly take the piss. My parents have been waiting for A MONTH for a Sky Q box, I’ve now sat here and waited for 2 hours for an engineer who NEVER showed and they’ve just had a call saying to rearrange for the 4th OF JAN. all while they’re paying £££. Joke.

Can you just not give credit where credit’s due @SkySports #SUFC 5th in the league .... but it’s always other team doesn’t turn up and never say @SheffieldUnited have actually played well.... #JustSaying

@ncfclee @SkySportsNews @SkySports yep in asscociation with @kickitout...if u cant see their agenda then ur ignorant..the slimebag @SkySportsNews @SkySports producers made their @JimWhite @VickyGomersall reporters peddle out the incident at the etihad excessively for 5 days..5!! thats #dedication!

@SkyUK twenty minutes on hold to be then cut off! Brilliant service once again!!! #whatamipayingfor #nosignal

@SkyUK absolutely terrible service from Sky. Spending money to get Sky Q installed spent more for installation on a Saturday and been waiting all afternoon - tracking the engineer only to be told now that he’s not coming! And next installation date is 11th Jan!!! DISGUSTING

@SkyUK why can we never get through on your phone line. We just want to downgrade and have been trying for weeks to get through. Hours later on hold we are no further forward. Appalling customer service.

@SkyHelpTeam The external fault is phone line has been disconnected as i have already said again my question is y would you send a sky engineer out to fix a bt line fault your engineers have no access to bt equipment so seems a waste of time just send bt to fix there fault

@RossiTheBossi @SkyUK @SkyHelpTeam I'm sure their response will be no more than lip service.