Sky Outage Report in Spelthorne District, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at Sky
Sky is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (64%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (5%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent Sky outage reports came from the following cities: London, West Drayton, Acton, Ealing, Harrow, Hampstead, Windsor, Surbiton, Fulham, Wembley, Slough, Sutton, Guildford, Hammersmith and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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Belinda Moore
(@BelsMoore) reported
from
Merton, England
@SkyHelpTeam Don’t understand. Engineer has arrive but says not allowed in the house bit you sent me a video yesterday explaining how to have a visit safely. Router/Sky Q mini box problem. Waited 10 days for engineer. Family of 6 inc 4 kids off school. Need Sky to work!
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Belinda Moore
(@BelsMoore) reported
from
Merton, England
@SkyHelpTeam Ok will try that - network connection back now no satellite signal reactiving box for 20th time,
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Gaishey
(@gaishey) reported
from
London, England
@iamtomskinner @SkyHelpTeam They can’t say at the moment as their internet is down and unable to get online to fix the problem
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@nottobias333 @SkySports Leads do usually fall apart in March to be fair. And the break did help them. It was touch and go before the break. No need to hassle the woman
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COLFESeconomics
(@COLFESeconomics) reported
from
London, England
@SkyHelpTeam No Christmas Eve #StarWars as broadband not working; thanks @SkyHelpTeam
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Stanley Motown
(@stanleymotown) reported
from
London, England
@SkyHelpTeam No, streaming to my TV, phone has two bars WiFi signal, TV has no internet connection - 6ft away, check internet settings on TV tells me it’s connected then not then is then not
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richard patrick
(@richard07023467) reported
from
West Molesey, England
@SkySports In Full Support of Kick it out , Will never support BLM !
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Nick Watts
(@NickW2108) reported
from
West Molesey, England
@SkyHelpTeam having broadband issues and the link to test on your website appears to be broken. Help please!
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Stephen munslow
(@MunslowStephen) reported
from
Leatherhead, England
@SkyHelpTeam How long is it going to be down for ????
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Michelle Hook♍️
(@mchllhk) reported
from
Addlestone, England
@SkyHelpTeam You should give us money off our bill every time you have an issue it’s getting to be a joke now
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Belinda Moore
(@BelsMoore) reported
from
Merton, England
@SkyHelpTeam Main box keeps losing network connection assume that is why mini box keeps disconnecting. Mini box multiple reasons, no connection, lost Sky Q box, no sat signal. New router but everything else - phones, laptops, iPads all connected and holding connection.
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Tony
(@TBoulders) reported
from
Old Windsor, England
@SkyHelpTeam It gets worse, awful service!
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Gerard ward
(@gerarddward) reported
from
Addlestone, England
@SkyHelpTeam It has been down for a few hours in Surrey. Router shows everything is OK but it is not working.... is it still down for most people?
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Lisa Woodman
(@Lewoodman) reported
from
Merton, England
@SkyHelpTeam constant connection issues in CR4 is there an internet / broadband issue today?
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Daniel
(@danielthfc13) reported
from
Southall, England
@SkyUK can you fix your wifi please 4 hours it’s been down...
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Gaishey
(@gaishey) reported
from
London, England
@Rob_Harrison_82 @SkyHelpTeam They can’t say at the moment as their internet is down and unable to get online to fix the problem
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
Virgin Media putting up prices. Under the guise of network upgrades! “like it or leave it” they say. Fair enough, “leave” it is. @SkyUK @bt_uk I’m coming to one of you! #leavevirginmedia #virginmedia
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David Britten #RenewParty
(@dbritten) reported
from
Wandsworth, England
Awful #CustomerService @SkyUK you managed to cut off my Sky. Engineer attended to update SkyQ,failed due to council regulations, told throw away Q card keep old one(3 months ago).Today viewing card error, as I had not installed new viewing card to Old system.3 days wait new card
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Sudhir Kapoor
(@sudhirkapoor82) reported
from
London, England
@SkyHelpTeam What’s the latest? Mines still not working
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Lisa Woodman
(@Lewoodman) reported
from
Merton, England
@SkyHelpTeam @Jimmy74923391 London in general I agree with, I’m Morden and it’s been severely cutting and I upgraded to superfast a few months ago! All trouble shooting tried. Sky needs to now investigate.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@Chris51141091) reported
@SkyHelpTeam I've sorted it myself so much for being a help team if we don't get a response for hours at a time
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Gooner Legend
(@telboy34) reported
@cookie71279 @SkyHelpTeam Not been able to make any work calls for hours. This is abysmal. This is a major problem why is it talking so long to fix?
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Ian Spink
(@Spink85) reported
@SkyHelpTeam hi sky help team. Your customer service number appears to be down. Also you have increased my monthly broadband payment by £16 a month despite assurances you wouldn’t. Finally I only have broadband to half my home? Can I have a number for the complaints dept please?
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eleri.
(@elerimorgann) reported
@SkyHelpTeam I’ve just been told my a customer service advisor it’s going to take 48 hours to resolve?
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Wootwitwoo 🇺🇦
(@wootwitwoo) reported
@SkyHelpTeam Hi, I'm having the same problem, "invalid number" whenever I call. Any idea how long this is likely to be an issue?
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Julian Davenport
(@JulianD06) reported
@currysplc upgraded phone at your invitation, got sent the wrong handset, spent this morning being passed from pillar to post, obstacles galore, given up, will have to make do or cancel, probably the latter which is a shame after 8 years as a loyal customer, @skyuk any offers?
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Vicky Pac-Pomarnacki
(@vickylouiseuk) reported
@SkyHelpTeam understand there is an issue with Sky Mobile today, but I've been having this issue for MONTHS now, regularly get people messaging saying my number is unavailable. New sim didn't help, also had new phone too. Any other suggestions or do I just need to leave?
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Jamie West
(@westie1981) reported
@SkyHelpTeam was on hold for nearly 3 hours and was cut off, trying to complain about my broadband speeds, was told the new broadband put in 10 days ago would sort the issues!!! I asked if would still need the booster they said no, now I’m told I need it which I sent back!!
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joe peters
(@joepete14431397) reported
@SkyHelpTeam the WiFi you run as your fastest option is literally awful constantly loosing connection. Can’t watch the sky glass tv without this happening or plug in a booster without it loosing connection, play a game online without constant lag and nobody you send ever sorts it
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David Lewin
(@Dax151) reported
@Castweets1212 @SkyHelpTeam It would have been nice to get a text informing us of the issue rather than having to spend time and effort searching around!