Sky Outage in Slough, England

Numerous calls to our landline (which basically never rings) from someone who claims to be from @SkyUK about our Internet connection but actually wants to gain access to a laptop. You'd think they'd give up but no.

Well done @SkyUK phoned Saturday for assistance because my PC wouldn't log on to your broadband but my iPhone did. To be told it's an 'external fault'. I knew it wouldn't be the case and had no internet over the weekend till I realised what the issue was this morning!

@SkyHelpTeam Sadly not, have two toddlers and laptops and tablets will just get damaged. As a loyal customer it just gets to me that if it’s on your terms then things get done quickly (upgrades etc) but then when it’s not the customer has to wait 3 weeks

@SkyHelpTeam absolutely disgusted by the service, due an engineer today to fit the tv package and now just been told can’t do today and re-scheduled for 25.02, not good enough in my opinion as this will mean over a month with no tv, want to cancel all subscriptions with you now

@SkyHelpTeam @McAfee ok so I just tried your suggestion and it’s a Sky number which I’ve called numerous times over the past 2 weeks! I’ve tried again and all they say is keep trying the link it will work at some point! This is ridiculous WHERE IS THE HELP!

@SkyUK how much would it cost me to have 2 boxes sky movies sky entertainment, broadband and boxsets/netflix as a new customer thanks thinking of leaving virgin

@PTippell @SkySports They hate anyone but liverpool. the love in alone when they finally are crowned champions this season will be enough to cancel sky sports alone!

Ffs @SkySports Fulham 1-0 down already and you can't put the right game on the red button to watch it. #FulhamFC

@mikebirty Sky sports cricket pundits a significant factor in our decision to cancel our @SkySports subscription.

100% with Gary Neville on this and I find it weird @SkySports @SkySportsPL needs to say this isn’t their view. You’re the broadcaster FFS; take a principled stand. You and @bt_uk have the power to force premier league to address the issues. Don’t be cowards.

@SkyUK, @SkyHelpTeam cancelling an engineer at 5.15pm and giving me a new engineer date of 17th Jan is poor customer service to say the least! Then to be asked by an impatient call handler who I should suggest he puts me through to is ridiculous! Customer satisfaction POOR!

@SkyUK I hav now been on hold to speak to someone for over an hour come on Sky sort out your customer service!

@SkyHelpTeam why is the broadband always going down in Sandhurst it’s becoming a joke now

@SkyUK your customer service is shit

@westers123 Joking apart, they really need to sort the streaming issues out if they want it to catch on. If these games were available on @SkySports as well, I'd be watching Sky. No comparison - IMHO.

@SkyUK Sort out your crappy internet .. been down for 24 hours ! Stupid .. pay for a service to not even get it

@SkyFootball @SkySports @SkyBetChamp @pnefc @WBA Oh dear. The WBA player definitely dived. Never a penalty.

Great start to my @SkyUK contract. Engineer hasn’t turned up and now have a hour wait on the phone to find out why! Left Virgin because I thought they were bad 🙄

@SkyHelpTeam I'm very irritated by your terrible service. Not only did you terminate my broadband service a week early, we've waited 2wks for an engineer, only for him to arrive, say he's not comfortable drilling holes, insult my husband & then leave! Completely unacceptable!

@PRITCHNEWS @GNev2 @SkySports @GNev2 doesn’t manage them (yet) but I agree , I was hoping @ManUtd would still be in their pomp ready for @LUFC to knock them down next season in the #Premiere at this rate we will cross over or beating them won’t represent much of an achievement.

I have to hand it @GNev2 remaining remarkably balanced in his commentary on @SkySports despite his team who would obviously support getting soundly beaten by a newly promoted team.

Absolutely ridiculous service from @SkyUK @SkyHelpTeam - installed on the 9th November but nothing working till the 19th November!!! Paying for 100s of channels but receiving only 5 in that time!!

@SkyHelpTeam It is working again now. It was down in the early hours. GU21

Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys

@SkyHelpTeam Why do I have to call to cancel Sky Movies! And there’s a 20 minute waiting time absolute Joke!!!

Oh dear. most of Sky’s broadband customers (including me) have had no service for the past three hours yet they’re posting ‘happy monday’ @SkyHelpTeam #SkyFail

@SkyHelpTeam @anniekday1 And this doesn’t work because I tried it myself before finding out there’s a nationwide problem!

@LeighBee88 @SkyHelpTeam Cheers for update Leighanne you’re providing a much better service than @SkyHelpTeam 👍

Really quite unimpressed with @SkyUK’s customer service. Opaque billing systems that confuse agents has meant a I’ve had to spent another hour sorting out their own mistakes to avoid a sizeable bill. Make sure you double check their paperwork in future! #customerservicefail

@NovemberHoney1 @Apple @SamsungMobile @EE @SkyUK @VodafoneGroup I try not to be in fairness depends how much time I’ve got on my hands lol and I have more than one phone so work phone tends to get used during the day mostly but if I’m somewhere with low signal battery dies well quick.

@SkyHelpTeam This isn't a good start. Have now been waiting four days for our customer support. All we get told is to call back when you're less busy.

@SkySportsPL @SkySports Yes, a yellow for Son breaking down play. Gomes is knocked off balance and collides in to Aurier. Aurier is not at fault. (Ps I don’t support either team #nobias )

VAR is a shambles. Football needs to look at other sports for help. This is ruining the game we love. #notovar #WATCHE #SkySports

@SkyHelpTeam I'm really not happy with the customer service I've been receiving. I have downsized my package no longer having multi-room Sky Q and was told I would be sent packaging to return that box. It has never been sent to me and this morning I receive this text (1/2)

@SkyHelpTeam @deanljbirch But we shouldn’t have to keep repeatedly check our connections when it’s clearly a sky fault! It’s bloody frustrating having to repeatedly put up with this crap! Why are we paying sky all this money when your internet service isn’t fit for purpose!!! 🙄😡

@pottermoss @SkyHelpTeam Snap! Worst network connection ever! My phone constantly buffers and no one in the house has decent WiFi connection! Not fit for purpose!

What a time to lose your TV signal and internet. Thank goodness for @bbc5live. Boo to @SkyUK. Well done England. #rugbyworldcup2019japan

@SkySportsPL @SkySports VAR is shit, its ruining football in my opinion, goal line technology is good leave the rest to the ref

@SkyHelpTeam Morning broadband is down in Chiswick London W4. Gone on local forum I’m not the only one having problems in area.

@SkyUK I have just terminated our Sky tv contract after approx 28 years because of technical issues with Sky Q and SkyGo apps and the failure of your support team to resolve the issues and because you’ve been overcharging is for 2 years.#skytv #noloyalty

@SkyHelpTeam No ******* plans as your internet and phone not working.

@SkyHelpTeam worst Customer service and also broadband and telephone not working, no engineer until Wednesday. Why not have your own engineers instead of openreach.. so pissed off for moving to sky..😡🤬🤬🤬

Excellent work from @SkyUK Rang to cancel last month, they persuade me to do a home move (with promise of a new box) We move, technician gives me an almost decade old box with no WiFi built in. Ring to cancel again, promise a Sky Q box. No one completes the order, or rings me.✅

@SkyHelpTeam hello, I’ve had the same issue now for 7 months with Sky Q. The minis upstairs hardly work, despite a booster being fitted and the main box connected via Ethernet. The internet is worse than what I had 10 years ago. Guys on the phones seem to care, technicians don’t.

@SkyHelpTeam The issue isnt getting it installed, the issue is still getting it fixed! I've been paying for a service for the last 6 weeks yet havent had SKY since 10 August!

.@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK

What a summer of cricket... will not know what to do with myself... time to call SKy and cancel that subscription and get a life ! #cricketworldcup #Ashes #WorldCup2019 @bagshotcc @BagshotCCBanter #SkySports #summerofsport #allstars

@SkyUK as a Sky VIP. Try to buy a movie Sky Store #fail. Call centre say as VIP we’ll put you straight through!! now on hold...at 17mins ironically the marketing starts re movies I can buy! At 19 mins “buy broadband” 22 mins still no answer, 35 min a fix. Doesn’t feel very VIP!!

County cricket matches all over the place yet @SkySports shows nothing but repeats and crap...

@SkyHelpTeam could you please contact me regarding a visit and your disgusting and rude customer service agent that I spoke to this morn

@btsportwwe @DreamWWE WTF was that shit bt, seriously stay up to watch the main event and you pull that shit by ending the broadcast early, no even an apology on your side, between that shit and sticking big **** off bt graphics over anything remotely wwe network........i miss skysports

@SkyHelpTeam Constantly having issues with the broadband , it’s slow , it drops out on a regular basis . No matter how often I speak to yourselves and go through the process of checking everything , then being sent a new router , it’s always the same . I’ve just accepted it now

@SkyFootball @SkySports Mourinho masterclass that went wrong,went for 0-0 at 70mins then go for it,unfortunately it was 1 down before 70 and lucky not to be more,then he goes on about dead players ffs be real,its Feb everyone has same problems,Rbl were without 2 top defenders

It's been slow for weeks now! Now I cant get it at all @SkyHelpTeam

@SkyHelpTeam Been at my new place for over a month and broadband keeps dropping. Was told to wait 10 days for new connection to set itself up, but now connection is dropping multiple times a day. Have used your online guides re: wifi / bad connection many times + still nothing

@SkySports I don’t see the problem in the women’s game #THEDEBATE #Rainbowlaces

@Stoneysnapper @SkySports @ChampionsLeague @ScottishFA @UEFA 👍stand corrected, just thought there was a fee to pay to UEFA for it and Scotland never paid it

@Stoneysnapper @SkySports @ChampionsLeague @ScottishFA @UEFA The English teams and league couldn't give a monkey's **** about gate money, 3/4 of them would run at a profit just with TV money....they just tell UEFA to beat it mate....

@SkyUK our internet connection is awful, and has been awful since before Christmas. Isn’t it supposed to be getting better rather than worse

@martin10001 @SkyHelpTeam I left Virgin Media after 8yrs 9 days ago. Because the price just kept increasing all the time. Got Sky in and worst decision ever hasn’t been one day where it’s not worked properly or can’t get online so annoying!