Sky Outage in Burnham, Buckinghamshire, England

@SkyUK how much would it cost me to have 2 boxes sky movies sky entertainment, broadband and boxsets/netflix as a new customer thanks thinking of leaving virgin

@PTippell @SkySports They hate anyone but liverpool. the love in alone when they finally are crowned champions this season will be enough to cancel sky sports alone!

Ffs @SkySports Fulham 1-0 down already and you can't put the right game on the red button to watch it. #FulhamFC

100% with Gary Neville on this and I find it weird @SkySports @SkySportsPL needs to say this isn’t their view. You’re the broadcaster FFS; take a principled stand. You and @bt_uk have the power to force premier league to address the issues. Don’t be cowards.

@SkyUK, @SkyHelpTeam cancelling an engineer at 5.15pm and giving me a new engineer date of 17th Jan is poor customer service to say the least! Then to be asked by an impatient call handler who I should suggest he puts me through to is ridiculous! Customer satisfaction POOR!

@SkyUK I hav now been on hold to speak to someone for over an hour come on Sky sort out your customer service!

@westers123 Joking apart, they really need to sort the streaming issues out if they want it to catch on. If these games were available on @SkySports as well, I'd be watching Sky. No comparison - IMHO.

Great start to my @SkyUK contract. Engineer hasn’t turned up and now have a hour wait on the phone to find out why! Left Virgin because I thought they were bad 🙄

@PRITCHNEWS @GNev2 @SkySports @GNev2 doesn’t manage them (yet) but I agree , I was hoping @ManUtd would still be in their pomp ready for @LUFC to knock them down next season in the #Premiere at this rate we will cross over or beating them won’t represent much of an achievement.

I have to hand it @GNev2 remaining remarkably balanced in his commentary on @SkySports despite his team who would obviously support getting soundly beaten by a newly promoted team.

Absolutely ridiculous service from @SkyUK @SkyHelpTeam - installed on the 9th November but nothing working till the 19th November!!! Paying for 100s of channels but receiving only 5 in that time!!

@SkyHelpTeam It is working again now. It was down in the early hours. GU21

Oh dear. most of Sky’s broadband customers (including me) have had no service for the past three hours yet they’re posting ‘happy monday’ @SkyHelpTeam #SkyFail

@SkyHelpTeam @anniekday1 And this doesn’t work because I tried it myself before finding out there’s a nationwide problem!

@LeighBee88 @SkyHelpTeam Cheers for update Leighanne you’re providing a much better service than @SkyHelpTeam 👍

Really quite unimpressed with @SkyUK’s customer service. Opaque billing systems that confuse agents has meant a I’ve had to spent another hour sorting out their own mistakes to avoid a sizeable bill. Make sure you double check their paperwork in future! #customerservicefail

@NovemberHoney1 @Apple @SamsungMobile @EE @SkyUK @VodafoneGroup I try not to be in fairness depends how much time I’ve got on my hands lol and I have more than one phone so work phone tends to get used during the day mostly but if I’m somewhere with low signal battery dies well quick.

@SkyHelpTeam This isn't a good start. Have now been waiting four days for our customer support. All we get told is to call back when you're less busy.

@SkySportsPL @SkySports Yes, a yellow for Son breaking down play. Gomes is knocked off balance and collides in to Aurier. Aurier is not at fault. (Ps I don’t support either team #nobias )

@SkyHelpTeam I'm really not happy with the customer service I've been receiving. I have downsized my package no longer having multi-room Sky Q and was told I would be sent packaging to return that box. It has never been sent to me and this morning I receive this text (1/2)

What a time to lose your TV signal and internet. Thank goodness for @bbc5live. Boo to @SkyUK. Well done England. #rugbyworldcup2019japan

@SkyHelpTeam that failed as its says can not be rebuilt in diskless mode. Turn off and restart, tried that - no different!!! HELP! 2/2

@SkyHelpTeam just turned on tele to a message saying you have updated my sky+ box and have a look at all the wonderful things you can now do. Well my planner has now disappeared, just says there is an issue and press yellow, then tells me to do a Sky+rebuild, tried that, but 1/2

@SkyHelpTeam hello, I’ve had the same issue now for 7 months with Sky Q. The minis upstairs hardly work, despite a booster being fitted and the main box connected via Ethernet. The internet is worse than what I had 10 years ago. Guys on the phones seem to care, technicians don’t.

@SkyHelpTeam The issue isnt getting it installed, the issue is still getting it fixed! I've been paying for a service for the last 6 weeks yet havent had SKY since 10 August!

.@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK

@SkyUK as a Sky VIP. Try to buy a movie Sky Store #fail. Call centre say as VIP we’ll put you straight through!! now on hold...at 17mins ironically the marketing starts re movies I can buy! At 19 mins “buy broadband” 22 mins still no answer, 35 min a fix. Doesn’t feel very VIP!!

County cricket matches all over the place yet @SkySports shows nothing but repeats and crap...

@SkyHelpTeam could you please contact me regarding a visit and your disgusting and rude customer service agent that I spoke to this morn

@SkyHelpTeam not happy this morn , awaiting a visit to fix a sky q box, between 8-12.30 , had to ring customer services to be informed it will be between 12.30 and 2.30. My partner was supposed to be in work at 1!!!!!

Interesting debate about British Asians not making it in football. My opinion, not enough role models and too many barriers at grassroots including lack of parental support. Top clubs just look at ability, not ethnicity #Skysports #TacklingRacism

@SkySports @SkySportsPL that #arsenal and #spurs shyte in that cafe is one of the worst things I have ever seen, another reason why Football is shit these days

Recently installed SKY Q and it has been a nightmare. called 3 times reporting technical issues & the customer service team has been awful. Hours wasted on the phone with them and they refuse to even arrange a call back ... #disappointed @SkyUK @SkyHelpTeam @MoneyTelegraph

@SkyHelpTeam Hey guys. Nothing you can really do as you’ve stopped support for the Mac desktop app...

@SkyHelpTeam I’ve been with you 20 years and this is by far the worst service I had. Every time I call I get told another excuse. Time to find another provider I think.

@SkyUK has the worst customer service in the world. Cc never put any notes after the conversation with the customer. You are promised a million things but after you call up they completely deny those and make you feel like you have lied and when you

@SkyHelpTeam Hello, can you tell me if you have any offers that I'd find too good to turn down for existing customers thinking of upgrading to Sky Q with x 4 mini boxes. #quotemehappy

@SkyHelpTeam hi can you help please my wife has been trying to call you guys all day to no avail. Our sky broadband is so slow. WiFi on phones hardly working. Can’t download on Sky Q - ongoing problem very frustrating.

@SkyHelpTeam is there an issue in the Maidenhead area with the internet. Don’t seem to have any connection.

Why ******** is @SkySports looking like @SkySportsNews tonight doing my nut in

@SkyHelpTeam, signal dropped in the middle of @MTG_Arena game. again. this is becoming more frequent recently. so sad... 😭😭😭

@SkyHelpTeam, signal dropped in the middle of @MTG_Arena game. again. this is becoming more freqrnt recently. so sad... 😭😭😭

@DavidJ_Farrell @SkyHelpTeam Hey I’ve same problem with sky@email account

@Randox1 @SkyHelpTeam @yahoomail Yahoo Mail has gone down! I friggin changed my password as I thought it was a security problem so now god knows what password it’ll accept when it’s back up 🙄

@SkyHelpTeam on hold this morning for over 15 minutes, and still no one answered. Absolutely shambolic customer service.

@SkyUK I would like to say how unimpressed I am that following my sky q box hard drive crashing leaving me with no recording or access to anything apart from live tv and multi room not working because of this I have to wait nearly a month to get this fixed!Great customer service

@SkyHelpTeam sky Q has to be the worst service you guys have ever bought out. Even worse than your internet. Never works

Dear @SkyUK please fix the lack of #pip on iPad (minimizing the video you're watching so you can use other apps while still continuing to watch) - it's incredibly frustrating not to have this feature!

@SkyHelpTeam Offered sky vip diamond due to being a customer of 20 odd years. Being a diamond vip it said that I could get Sky Go Extra for free. Duly accepted then get and email saying I will be charged after offer ends.Bit scammy if so & shite way to treat long term customers.

@EvanJames @SkyUK Legit!!! The line in SE London is just diabolical.. Why are we paying so much for such a terrible service!! And I’ve just upgraded to Sky Q and faster broadband... 💩

@SkyHelpTeam I have to re-enter my password, but yes I can access my sky account and email, the problem is my mail app on my tablet wont work, and thats the way I've always viewed my mail, its a pain having to go on line to do it.

@SkyHelpTeam outrageously poor customer service tried to get an engineer visit booked on 16/1/20 now being told the soonest they can get to me is 14/2/20, I expected more having been a customer approaching 20 years and they winder why people go elsewhere!

@4Viewers @AnthonyTagg @SkyUK @E4Tweets @SkyOne @itn @VIMN_PR @channel5_tv @5star_tv @WarnerBrosUK @warnerbrostv Channel 5 is never going to air it.

@4Viewers @AnthonyTagg @SkyUK @E4Tweets @SkyOne @itn @VIMN_PR @channel5_tv @5star_tv @WarnerBrosUK @warnerbrostv And also whilst at it permit Channel 4 getting their Smallville re-airing rights back from sister network Channel 5 airing I was watching that then they stopped airing it it's about Mike and Tom not the Allie Mack show they shouldn't have stopped us watching for her being on it.

@SkyHelpTeam Am on phone to you to cancel it, they said should have been today but doesn't matter now

@deKay01 @SkyUK Really need more detail on what is being changed. There are no details that I can see which tells you what they are dropping support for.

@Lufferov @SkyUK Presumably they don't support the type of authorisation needed. TLS or something. Although I use TLS on Outlook 2016 so not that.

@SkyHelpTeam I ordered it Saturday via one of your stalls and they said definitely here Monday via post which has already been, i needed it for daughters phone so will have to try and get a different contract somewhere else today and cancel this, it annoys me when false promises

@SkyHelpTeam No so wasted 20 quid thanks allot keep up the terrible work

@virginmedia Made no effort to resolve my complaint. Have escalated to CIFAS. Will now be switching my, wifes and parents mobile supplier to @SMARTYMobileUK, will be switching broadband supplier to @bt_uk or @SkyHelpTeam at the very earliest opportunity. After 19 years, bye Virgin 👋