Sky Outage in Rosyth, Fife, Scotland

@OpenreachHelp @SkyHelpTeam Kinross KY13 no broadband. Middle router light yellow and lots of chatter on social media about outage, again!!tried Sky online test and you can’t find my router

Absolutely pathetic from @SkySports. Don’t give a shit about any of the other home nations. Gutted @btsport hs lost the rights to the spfl.

About time McGregor was punished for his stupid antics. Gets away with this kind of behaviour all to often. #RangersFC #Hibs #SkySports #spl

@SkySports really need to sort there shit out because I was wanting to watch the @NewYorkRedBulls v @LAGalaxy game but changed the time because of the EFL match I have now missed the game because of this shit I am absolutely disgusted with @SkySports as I am a big @LAGalaxy fan

@SkyHelpTeam I'm in Fife and my broadband has been down since Sunday. BT engineer changed the phone line yesterday but it's made sod all difference

@SkyHelpTeam Phoned earlier. Apparently a phone line issue

@Bhoy1888Celtic1 @The3rdFrame @ScotlandSky @SkySports @SKYSP0RTSF000T Totally agree. I was working yesterday and watched when I finished. I was actually shouting at TV “shut ******** up” and show the whole ceremony instead of them idiots wittering away

@SkyUK the worst customer service ever 4 phone call@over 4 hours to get nowhere , the worst ever!!

@SkyUK Will SKY give me a reduction on my monthly payments as every time I put Sky News on its the same shit repeated

Really disappointed with @SkyUK as they say it will take up to five working days to fix a dropped internet connection! Then the Customer Service agent on a far and crackly line has the cheek to ask for a high score in a forthcoming customer service survey! 😡

@SkyUK I had downgrade today sadly but the customer service was straight forward no trying push sales. Excellent service

Nice to know it’s still a nightmare to cancel anything with @SkyUK clearly haven’t sorted anything since they were on @BBCWatchdog for exactly this problem! #pillartopost #2daywaitonlivechat

what a **** but I sometimes feel like that I usually watch @SkySports and often downgraded to @btsportfootball and have to listen to the utter shit your bang average pundits serve up #LCFC

@Jode1975 @TheAgileShark @SkyHelpTeam The very reason we ditched @SkyUK & wouldn’t return. Most content is available through other sources, cheaper & delivered with better service.

Never seen anything like that in my life #CHEMCI @SkySports

Honest to goodness... My mum has @NOWTV and no issues. We have Sky Q at 10 x the price and its a useless hot mess @SkyUK.... Come on guys its overpriced crap

@KarlT0 @SkyUK Yeah, had similar issues with Sky. Settled down.

Just upgraded to fibre broadband with @SkyUK and shock horror it’s not working. Standard. Will be cancelling that tomorrow. Absolutely rubbish service as per

@SkyUK Nothing annoys me more than new customers getting better deal than existing customers. This results in phonecalls &time spent. I refused 2pay more than a new customer & got it resolved but if I hadn’t called, Sky would have been happy to take my money. VIP won’t cost Sky a penny!

@SkyUK love the way you call me to tell me how much a loyal customer I am and all the different offers you can give me.......then when I ask if I can reduce my contract and monthly bills you charge me £50 for the privilege.....amazing service as usual 👏👏👏

Between the @EASPORTSFIFA servers and having @SkyUK broadband which is just a shit playing games online is just impossible

@SkyHelpTeam so sick of sky broadband pay sky over £120 in total a month and the broadband totally lets it down. Pay for 40gb speed lucky if I get 10gb. Simple websites take ages to load. Trouble shoot all the time nothing works so resolution from sky. So I have one I’m leaving

@SkyUK been on hold 20 mins trying to cancel sky with no call back options.Please DM for call back

@TheBhoyMoz Some one needs too as @STVSport @BBCSportScot @BBCSportsound @ClydeSSB @TheSun @skysports and @Record_Sport will all hang the kid out to dry claiming “he couldn’t cope”

What good is it having and paying for sky q when you can’t watch it because the box keeps having connectivity issues when my box down stairs work fine !! @SkyUK

@aerotec @SkyHelpTeam @hive @Sonos @Synology @devoloUK Not as surprised as you'd be at the appalling customer service you get if you raise this issue...

@SkyUK £199 to change to skyq are you for real 😂😂😂 plus £12 extra a month. Hmm no I’ll stay old school or better yet see what virgin will offer me as a new customer, absolute disgraceful service to a loyal customer

Whoever the reporter was pressing for a bad comment from Hooper should be fired. This is rugby, not football #rugby #SkySport @SkySports #australiaengland

**** @SkySports they’re a joke. Take it you’re looking at Scottish football from 15 years ago with that ridiculous coverage you bunch of robbers.

@thehibeesfamily @SkySports Binned them a few years ago...thick ignorant presenters, shockingly bad coverage...

Watching @LiviFCOfficial v @CelticFC game on @SkySports and the absolute weapon of a commentator just said he had no issues with Shaun Byrne’s dive. Saying other teams have players able to win dubious fouls. Please @btsport don’t let them get full Scottish fitbaw coverage #noclue

Just tried to upgrade for another 12 months @SkyUK. By the time I was finished with the webchat, I had no upgrade in place and the absolute idiot on the other end has cut my movies off!!!.. and I've just had an email he's cutting off my sports, my HD, & my boxsets too!😂 #Joker

@BTCare Once again BT’s customer service is a disgrace! You call and get treated like shit. You chat on the online service it’s a waste of time as it’s a bot. You reach out here and you have no interest. Looks like am going back to @SkyUK. You can read about @bt_uk in the newspapers!

@SkyHelpTeam That couldn’t help. As my mum wasn’t with me. No phone. Lying flat on her back. Unable to user he phone. No access

@SkyHelpTeam know u can't answer right now but my broadband is down again it's happening on a nightly basis right now. Really inconvenient as this is the most important time for me and it's costing me more in data plans to use my mobile as a hotspot, why does this happen so much?

8 weeks of @virginmedia incompetence and blaming the customer. @SkyUK took one phone call on a Sunday to get @bt_uk out this morning to fix the fault within an hour, including setting up devices.

@SkyUK you just lost a valuable customer smh

Omg what a goal man! ******* miss watching Barca every hungover Sunday! **** you @SkySports

Need to tweet at hpw amazing the customer service i received from @virginmedia after over a year of not having a tv provider decided it was time to take the leap and went old school with phoning @SkyUK and @bt_uk they cannot compete with the customer service and price! #happy

@SkyHelpTeam Hi, I pre ordered Solo: A Star Wars Story on 26th May 2018. (I have an email from Sky confirming this). When I go in on my Purchases screen, it’s says I have purchased it-but on the next screen it asks me to pay for it. Please help!

Shocking service yet again from @SkyUK - cancelled my broadband at the beginning of August and they’ve just charged me £30 for this month only to be told they can’t refund me until October 10th?! Ridiculous customer service.

@SkyHelpTeam Please can you ask your Manager if they can help escalate this, then? I’m very concerned about this customer’s situation, and he is either ignoring or doesn’t understand our messages about him needing to contact Sky directly. We really appreciate your help here.

@SkyHelpTeam No, because I am not the customer nor do I have any account details so can’t get past that. I’m trying to help Sky to help your customer. Plus it says 72 hours for a reply. Please can you take your customers details and contact them directly?

@SkyHelpTeam Hi Breagh, the customer is confused and is ignoring what we’re saying to him re getting him to contact Sky. We’ve tried repeatedly to point him to Sky directly. Please can Sky reach out to him, I can pass on contact details to you.

@SkyHelpTeam please can you help? We have a confused, elderly and vulnerable customer contacting our business thinking that we’re Sky. He needs to cancel his package with Sky, please can you provide a contact for me to pass his details to? Many thanks

@SkyUK how can you justify charging a #disabled #pensioner £109.50 for sky TV, phone and broadband when you mis-sold her #SkyQ over a year ago! Sharing a dish with a neighbour, poor service and lack of contact to rectify the issue! #Disgusting #disabilities

@Jamie_Jambo @SkySports Fuck off nosey

@SkyUK my broadband is down and has been for over three hours. You text me with a link to check for updates. I need broadband to check it. Is that customer service? #4g #my£topostthis #confused

@goldchannel @SkyUK @bt_uk @TalkTalkTV Would I be able to cancel my contract with VM on the basis of losing Gold etc ?

@UKTV @SkyUK @bt_uk @TalkTalkTV Thats a poor resolution and look forward to further developments

@SkyHelpTeam Thanks Off and on again seemed to fix it

@SkyHelpTeam Oh yeah, I totally get that... but it’s also going to be a legal issue on a listed building, unfortunately. I just meant that your website would have allowed us to sign up for a subscription to a service we wouldn’t have been able to receive.

@SkyUK they won’t even ring me to sort the problem, I have to phone them! Interesting customer service 🤔

@SkyHelpTeam New customer, but given that it’s a listed building I can’t imagine we’d be putting a dish up! I’m quite surprised how hard this information is to find, to be honest :(

@SkyUK terrible to see contracts are enforced even with customers being in dire financial circumstances!

@Chelsea_HQ @SkySports sometimes - I want to believe that stories are generated with the aim of creating hate on this poor man --

@ScottCoker @ssearena @lovatojrbjj @mousasi_mma @Semtex_170 @ErickSilvaMMA @BellatorMMA @StrabanimalMMA @SkySports @channel5_tv @DAZN_USA Holy crap. This one is on actual tv!

@jamiethebb @SkyUK They were shocking at mine after 5 months of arguing i got them to agree to a termination of service and got £200 back :)

We have no @SkyUK until at least Friday, I am missing @thismorning all week. Miss my daily fix of @Schofe and @hollywills #sadface

As per SkySports, the £50mill is broken up into £35mill + £15mill. Just accept club & player demands & PAY the fcking money Palace want so we can move on to the next 3 or 4 signings that we desperately need. Dead Woodward you are getting worse at this with every passing day #GGMU