Sky Outage in Lochgelly, Fife, Scotland

@SkyHelpTeam is there not a 24 hours number to contact as none of my services are working at all. Contacting the service provider is impossible to fix all 3 services which I pay monthly for 80mbps and hardly get 50mbps. Clearly an issue any solutions since can’t contact via phone

Never had so much trouble trying to spend more money with a company than I’m having with @virginmedia at the moment at least @SkyUK answer the upgrades line quickly!

@SkyHelpTeam @SkyUK I will, but that does not help other customers who get two pre recorded messages, first saying wait time is one hour, then another saying 20 minutes. Pre-record suggests this is delibrate tactic, not because of a one off busy period.

@shewat24 @SkyHelpTeam Just some free movies from Sky Store sis 😊 Nothing big but they were quick in dealing with my problem and admitted it was their error!

@SkyUK why does My Sky never work. I go in to check piggy bank and manage it but all I ever get are error messages.

@virginmedia Yes, there's been a fault for 24 hours that your engineers are 'still working hard to correct'. Over 24 hours! Hopeless. Leaving @SkyUK was the worst decision ever.

@OpenreachHelp @SkyHelpTeam Kinross KY13 no broadband. Middle router light yellow and lots of chatter on social media about outage, again!!tried Sky online test and you can’t find my router

Absolutely pathetic from @SkySports. Don’t give a shit about any of the other home nations. Gutted @btsport hs lost the rights to the spfl.

@SkyHelpTeam @marieandscott25 Marie I continually got asked in surveys about sky’s service I didn’t have . Once I got them I realised how big a mistake I’d made . Now on the minimum package for 2 months then out

@graemefrank4266 @SkyUK I’m down scaling as well going else where

About time McGregor was punished for his stupid antics. Gets away with this kind of behaviour all to often. #RangersFC #Hibs #SkySports #spl

@SkySports really need to sort there shit out because I was wanting to watch the @NewYorkRedBulls v @LAGalaxy game but changed the time because of the EFL match I have now missed the game because of this shit I am absolutely disgusted with @SkySports as I am a big @LAGalaxy fan

@SkyHelpTeam I'm in Fife and my broadband has been down since Sunday. BT engineer changed the phone line yesterday but it's made sod all difference

@SkyHelpTeam Phoned earlier. Apparently a phone line issue

@Bhoy1888Celtic1 @The3rdFrame @ScotlandSky @SkySports @SKYSP0RTSF000T Totally agree. I was working yesterday and watched when I finished. I was actually shouting at TV “shut ******** up” and show the whole ceremony instead of them idiots wittering away

@SkyUK Will SKY give me a reduction on my monthly payments as every time I put Sky News on its the same shit repeated

@SkyUK I had downgrade today sadly but the customer service was straight forward no trying push sales. Excellent service

what a **** but I sometimes feel like that I usually watch @SkySports and often downgraded to @btsportfootball and have to listen to the utter shit your bang average pundits serve up #LCFC

@Jode1975 @TheAgileShark @SkyHelpTeam The very reason we ditched @SkyUK & wouldn’t return. Most content is available through other sources, cheaper & delivered with better service.

Never seen anything like that in my life #CHEMCI @SkySports

Honest to goodness... My mum has @NOWTV and no issues. We have Sky Q at 10 x the price and its a useless hot mess @SkyUK.... Come on guys its overpriced crap

@KarlT0 @SkyUK Yeah, had similar issues with Sky. Settled down.

@SkyUK Nothing annoys me more than new customers getting better deal than existing customers. This results in phonecalls &time spent. I refused 2pay more than a new customer & got it resolved but if I hadn’t called, Sky would have been happy to take my money. VIP won’t cost Sky a penny!

@SkyUK love the way you call me to tell me how much a loyal customer I am and all the different offers you can give me.......then when I ask if I can reduce my contract and monthly bills you charge me £50 for the privilege.....amazing service as usual 👏👏👏

Between the @EASPORTSFIFA servers and having @SkyUK broadband which is just a shit playing games online is just impossible

@SkyHelpTeam so sick of sky broadband pay sky over £120 in total a month and the broadband totally lets it down. Pay for 40gb speed lucky if I get 10gb. Simple websites take ages to load. Trouble shoot all the time nothing works so resolution from sky. So I have one I’m leaving

@SkyUK been on hold 20 mins trying to cancel sky with no call back options.Please DM for call back

What good is it having and paying for sky q when you can’t watch it because the box keeps having connectivity issues when my box down stairs work fine !! @SkyUK

@aerotec @SkyHelpTeam @hive @Sonos @Synology @devoloUK Not as surprised as you'd be at the appalling customer service you get if you raise this issue...

@SkyUK £199 to change to skyq are you for real 😂😂😂 plus £12 extra a month. Hmm no I’ll stay old school or better yet see what virgin will offer me as a new customer, absolute disgraceful service to a loyal customer

Whoever the reporter was pressing for a bad comment from Hooper should be fired. This is rugby, not football #rugby #SkySport @SkySports #australiaengland

**** @SkySports they’re a joke. Take it you’re looking at Scottish football from 15 years ago with that ridiculous coverage you bunch of robbers.

@thehibeesfamily @SkySports Binned them a few years ago...thick ignorant presenters, shockingly bad coverage...

@BTCare Once again BT’s customer service is a disgrace! You call and get treated like shit. You chat on the online service it’s a waste of time as it’s a bot. You reach out here and you have no interest. Looks like am going back to @SkyUK. You can read about @bt_uk in the newspapers!

@SkyHelpTeam That couldn’t help. As my mum wasn’t with me. No phone. Lying flat on her back. Unable to user he phone. No access

@SkyHelpTeam know u can't answer right now but my broadband is down again it's happening on a nightly basis right now. Really inconvenient as this is the most important time for me and it's costing me more in data plans to use my mobile as a hotspot, why does this happen so much?

8 weeks of @virginmedia incompetence and blaming the customer. @SkyUK took one phone call on a Sunday to get @bt_uk out this morning to fix the fault within an hour, including setting up devices.

@SkyUK you just lost a valuable customer smh

Need to tweet at hpw amazing the customer service i received from @virginmedia after over a year of not having a tv provider decided it was time to take the leap and went old school with phoning @SkyUK and @bt_uk they cannot compete with the customer service and price! #happy

@SkyHelpTeam Hi, I pre ordered Solo: A Star Wars Story on 26th May 2018. (I have an email from Sky confirming this). When I go in on my Purchases screen, it’s says I have purchased it-but on the next screen it asks me to pay for it. Please help!

Shocking service yet again from @SkyUK - cancelled my broadband at the beginning of August and they’ve just charged me £30 for this month only to be told they can’t refund me until October 10th?! Ridiculous customer service.

@SkyHelpTeam Please can you ask your Manager if they can help escalate this, then? I’m very concerned about this customer’s situation, and he is either ignoring or doesn’t understand our messages about him needing to contact Sky directly. We really appreciate your help here.

@SkyHelpTeam No, because I am not the customer nor do I have any account details so can’t get past that. I’m trying to help Sky to help your customer. Plus it says 72 hours for a reply. Please can you take your customers details and contact them directly?

@SkyHelpTeam Hi Breagh, the customer is confused and is ignoring what we’re saying to him re getting him to contact Sky. We’ve tried repeatedly to point him to Sky directly. Please can Sky reach out to him, I can pass on contact details to you.

@SkyHelpTeam please can you help? We have a confused, elderly and vulnerable customer contacting our business thinking that we’re Sky. He needs to cancel his package with Sky, please can you provide a contact for me to pass his details to? Many thanks

@SkyUK how can you justify charging a #disabled #pensioner £109.50 for sky TV, phone and broadband when you mis-sold her #SkyQ over a year ago! Sharing a dish with a neighbour, poor service and lack of contact to rectify the issue! #Disgusting #disabilities

@goldchannel @SkyUK @bt_uk @TalkTalkTV Would I be able to cancel my contract with VM on the basis of losing Gold etc ?

@UKTV @SkyUK @bt_uk @TalkTalkTV Thats a poor resolution and look forward to further developments

@SkyHelpTeam I have now cancelled @SkySports and sky movies. I have been a customer since 2005 with all TV services, broadband, landline, multi room and HD and discovered last week a brand new customer would pay considerably less. Unacceptable.

@craig_mellon @mellon_88 @SkySports You are the worst Mellon I’ve ever met Craig

@SkyHelpTeam it's been over 8 hours and you still haven't replied to the below. Your motto is 'believe in better' and, ironiclally, we all believe you can do better in this situation...help her out 👇👇

@SkyHelpTeam hi we have been struggling with both of our sky q boxes to connect to our network. Now my phone laptop and playstation are all connected what is wrong with your boxes this is about the 4th time it's happened since we've had them

@skyatlantic @SkyUK I have problem with my internet,it is very slow and I’m paying for fibre (high speed one)but wasting my money as it is not good at all . Not a good company.

Coming up to 2 years with Sky. but i'm not an important customer because im not new!! @SkyHelpTeam

Just been told by @SkyUK that they can’t fix my TV box until 19th September, after promising to arrive this Wednesday and when they no showed then promised this weekend. £130 a month absolute joke service. Fuming

@SkyUK yesterday I spent an hour in the phone to uncover the reason for random extra charges. It was an error. Your rep apologised etc I paid my actual bill and left happy. My service is restricted today. Contacting via app or phone is only giving me access to a pay a false bill

@SkyUK after an hour on the phone yesterday with one of your people uncovering the reason random extra charges (an error) I paid what I owed and apologies were made. Today my service is reinstated and I can’t contact you via phone or app without first paying a bill I don’t owe.

@SkyHelpTeam STILL waiting on response from you regarding half of my accessories order missing. Messaged for help 12th August.

@SkySports @btsport .. why ******** do I wanna watch best premier league goals from 1993 or Man U v Galatasaray from 93/94.. when there’s live football on... Sort this shit out #whatamipayingfor #fuckintrashTV I want a refund

@CBlue2527 @Hillman4Simon @SkySportsPL @SkySports The fact is that You have mentioned that 4 times so you clearly do have a problem with JFT96 . And VAR is banter but calling ppl who lost their children victims is of sick people