Sky Outage in Lochgelly, Fife, Scotland

@OpenreachHelp @SkyHelpTeam Kinross KY13 no broadband. Middle router light yellow and lots of chatter on social media about outage, again!!tried Sky online test and you can’t find my router

Absolutely pathetic from @SkySports. Don’t give a shit about any of the other home nations. Gutted @btsport hs lost the rights to the spfl.

@SkyHelpTeam @marieandscott25 Marie I continually got asked in surveys about sky’s service I didn’t have . Once I got them I realised how big a mistake I’d made . Now on the minimum package for 2 months then out

@graemefrank4266 @SkyUK I’m down scaling as well going else where

About time McGregor was punished for his stupid antics. Gets away with this kind of behaviour all to often. #RangersFC #Hibs #SkySports #spl

@SkySports really need to sort there shit out because I was wanting to watch the @NewYorkRedBulls v @LAGalaxy game but changed the time because of the EFL match I have now missed the game because of this shit I am absolutely disgusted with @SkySports as I am a big @LAGalaxy fan

@SkyHelpTeam I'm in Fife and my broadband has been down since Sunday. BT engineer changed the phone line yesterday but it's made sod all difference

@SkyHelpTeam Phoned earlier. Apparently a phone line issue

@Bhoy1888Celtic1 @The3rdFrame @ScotlandSky @SkySports @SKYSP0RTSF000T Totally agree. I was working yesterday and watched when I finished. I was actually shouting at TV “shut ******** up” and show the whole ceremony instead of them idiots wittering away

@SkyUK Will SKY give me a reduction on my monthly payments as every time I put Sky News on its the same shit repeated

@SkyUK I had downgrade today sadly but the customer service was straight forward no trying push sales. Excellent service

what a **** but I sometimes feel like that I usually watch @SkySports and often downgraded to @btsportfootball and have to listen to the utter shit your bang average pundits serve up #LCFC

@Jode1975 @TheAgileShark @SkyHelpTeam The very reason we ditched @SkyUK & wouldn’t return. Most content is available through other sources, cheaper & delivered with better service.

Never seen anything like that in my life #CHEMCI @SkySports

Honest to goodness... My mum has @NOWTV and no issues. We have Sky Q at 10 x the price and its a useless hot mess @SkyUK.... Come on guys its overpriced crap

@KarlT0 @SkyUK Yeah, had similar issues with Sky. Settled down.

@SkyUK Nothing annoys me more than new customers getting better deal than existing customers. This results in phonecalls &time spent. I refused 2pay more than a new customer & got it resolved but if I hadn’t called, Sky would have been happy to take my money. VIP won’t cost Sky a penny!

@SkyUK love the way you call me to tell me how much a loyal customer I am and all the different offers you can give me.......then when I ask if I can reduce my contract and monthly bills you charge me £50 for the privilege.....amazing service as usual 👏👏👏

Between the @EASPORTSFIFA servers and having @SkyUK broadband which is just a shit playing games online is just impossible

@SkyHelpTeam so sick of sky broadband pay sky over £120 in total a month and the broadband totally lets it down. Pay for 40gb speed lucky if I get 10gb. Simple websites take ages to load. Trouble shoot all the time nothing works so resolution from sky. So I have one I’m leaving

@SkyUK been on hold 20 mins trying to cancel sky with no call back options.Please DM for call back

What good is it having and paying for sky q when you can’t watch it because the box keeps having connectivity issues when my box down stairs work fine !! @SkyUK

@aerotec @SkyHelpTeam @hive @Sonos @Synology @devoloUK Not as surprised as you'd be at the appalling customer service you get if you raise this issue...

@SkyUK £199 to change to skyq are you for real 😂😂😂 plus £12 extra a month. Hmm no I’ll stay old school or better yet see what virgin will offer me as a new customer, absolute disgraceful service to a loyal customer

Whoever the reporter was pressing for a bad comment from Hooper should be fired. This is rugby, not football #rugby #SkySport @SkySports #australiaengland

**** @SkySports they’re a joke. Take it you’re looking at Scottish football from 15 years ago with that ridiculous coverage you bunch of robbers.

@thehibeesfamily @SkySports Binned them a few years ago...thick ignorant presenters, shockingly bad coverage...

@BTCare Once again BT’s customer service is a disgrace! You call and get treated like shit. You chat on the online service it’s a waste of time as it’s a bot. You reach out here and you have no interest. Looks like am going back to @SkyUK. You can read about @bt_uk in the newspapers!

@SkyHelpTeam That couldn’t help. As my mum wasn’t with me. No phone. Lying flat on her back. Unable to user he phone. No access

@SkyHelpTeam know u can't answer right now but my broadband is down again it's happening on a nightly basis right now. Really inconvenient as this is the most important time for me and it's costing me more in data plans to use my mobile as a hotspot, why does this happen so much?

8 weeks of @virginmedia incompetence and blaming the customer. @SkyUK took one phone call on a Sunday to get @bt_uk out this morning to fix the fault within an hour, including setting up devices.

@SkyUK you just lost a valuable customer smh

Need to tweet at hpw amazing the customer service i received from @virginmedia after over a year of not having a tv provider decided it was time to take the leap and went old school with phoning @SkyUK and @bt_uk they cannot compete with the customer service and price! #happy

@SkyHelpTeam Hi, I pre ordered Solo: A Star Wars Story on 26th May 2018. (I have an email from Sky confirming this). When I go in on my Purchases screen, it’s says I have purchased it-but on the next screen it asks me to pay for it. Please help!

Shocking service yet again from @SkyUK - cancelled my broadband at the beginning of August and they’ve just charged me £30 for this month only to be told they can’t refund me until October 10th?! Ridiculous customer service.

@SkyHelpTeam Please can you ask your Manager if they can help escalate this, then? I’m very concerned about this customer’s situation, and he is either ignoring or doesn’t understand our messages about him needing to contact Sky directly. We really appreciate your help here.

@SkyHelpTeam No, because I am not the customer nor do I have any account details so can’t get past that. I’m trying to help Sky to help your customer. Plus it says 72 hours for a reply. Please can you take your customers details and contact them directly?

@SkyHelpTeam Hi Breagh, the customer is confused and is ignoring what we’re saying to him re getting him to contact Sky. We’ve tried repeatedly to point him to Sky directly. Please can Sky reach out to him, I can pass on contact details to you.

@SkyHelpTeam please can you help? We have a confused, elderly and vulnerable customer contacting our business thinking that we’re Sky. He needs to cancel his package with Sky, please can you provide a contact for me to pass his details to? Many thanks

@SkyUK how can you justify charging a #disabled #pensioner £109.50 for sky TV, phone and broadband when you mis-sold her #SkyQ over a year ago! Sharing a dish with a neighbour, poor service and lack of contact to rectify the issue! #Disgusting #disabilities

@goldchannel @SkyUK @bt_uk @TalkTalkTV Would I be able to cancel my contract with VM on the basis of losing Gold etc ?

@UKTV @SkyUK @bt_uk @TalkTalkTV Thats a poor resolution and look forward to further developments

@SkyHelpTeam I have now cancelled @SkySports and sky movies. I have been a customer since 2005 with all TV services, broadband, landline, multi room and HD and discovered last week a brand new customer would pay considerably less. Unacceptable.

@craig_mellon @mellon_88 @SkySports You are the worst Mellon I’ve ever met Craig

Why did my nbc had go down while watching the golf , got to listen to they twats on skysports now , Horrendous

@SkyUK really poor customer service. Had to send a text for help and then wait 40mins for a reply!

@SkyHelpTeam Thanks, the issue is not within my flat, I'm sure as no-one has touched the connections except me when following your online instruction to unplug the connections etc. As everything appears to be okay at the moment, I'll let you know when it crashes again. Thanks.

My broadband has been off/on/off/on for the last few days. @SkyUK expects me to spend my time trying to fix their problem.

@jamiethebb @SkyUK They were shocking at mine after 5 months of arguing i got them to agree to a termination of service and got £200 back :)

We have no @SkyUK until at least Friday, I am missing @thismorning all week. Miss my daily fix of @Schofe and @hollywills #sadface

As per SkySports, the £50mill is broken up into £35mill + £15mill. Just accept club & player demands & PAY the fcking money Palace want so we can move on to the next 3 or 4 signings that we desperately need. Dead Woodward you are getting worse at this with every passing day #GGMU

@SkyUK your broadband is honestly a joke , 300 quid a month for shit WiFi

@SkyHelpTeam hi sky I have a dish and cables into the house, I haven’t been a customer for about five or six years, how much would it cost for Sky Q to be fitted please Virgin want £99 to fit a 2 meter length of coax through an existing hole to the box the other side of the wall

Just watching drogba 100 club on @SkySports not gonna lie this Chelsea team was unreal they were unstoppable, never replaced him #drogba #whataplayer

@SkyHelpTeam I've had sky for years, but I no longer live at the property, so I need to cancel the account

@SkyHelpTeam @NOWTV @SkyUK @SkySports Well this is just the problem. I like the versatility of a single week subscription from nowtv but it’s a massive ballache to get on the tv. Given sky and nowtv work closely I wondered why I cannot just do the short subscription through sky

Getting fed up of the Sky Q Mini box. Constantly not working and loosing its signal @SkyUK

@SkyHelpTeam sky equipment is faulty and they want me to pay £60 for a engineer to fix it! 🤬🤬 pay £80 month and this is the service you get! #ripoff