Sky Outage in Ipswich, Suffolk, England

@SkyHelpTeam really! 15 minutes to answer the phone when your online help has now told me to ring as broadband cant be sorted! Not really good enough

@SkySports What a total fail tonight. Sky Q is a horrible service, order UFC 246 and wake up to watch in bed only to find my Sky Q box in the bedroom won't connect. My kitchen Sky Q hasn't worked in over a month, have called customer service. Out with my Sky and soon

@SkyHelpTeam i PMed at 13.30 but heard nothing, can you help urgently. I paid for access to a service but been blocked

@SkyUK @SkyHelpTeam Hello, ive ben a victim of a scam and Sky have said it will take 7 days to investigate can you help urgently

How is Gary Neville allowed to be so biased in his comments. He has just put Spurs down the whole way through. Shocking, shouldn't be allowed. @SkySportsPL @SkySports #Tottenham #Spursvchelsea #Spurschelsea

@SkyUK can someone please contact me regarding the loss on audio I get every 60 seconds on all your channels, I’ve asked already an no response, you are quick enough to take your payments each month so can someone please sort this problem ASAP #nothappy

@SkyUK hi I’m having sound issues on most of your channels, audio cuts out every 60 seconds for a second this is spoiling watching movies and live sport, this has been going on since August, I have reset all the equipment (I.e turn on / off) but no joy please advise how to fix.

@SkyHelpTeam broadband is terrible in comparison to when I was with @bt_uk…Constant drop outs, signal doesn't even reach every room! Shame @bt_uk priced me out of staying with them!

Appaling service from @SkyHelpTeam Pay for a service, and then I am told ive exceeded my devices (only use 1) and no cant use my subscription. Have had to raise a case with my bank to recover the money that has been taken

@SkyUK when will you decide to contact a interested new customer who has requested a callback with the blue light app. We advised the request on Saturday for 2pm it’s now Monday and you haven’t even bothered to call. You are a complete joke. How can you expect to get custom.

@RonHayward200 @SkySports Doing it to wind you up.. Burn his house down buh😂😂

@RonHayward200 @SkySports It's a disgrace, fans treated like *****. Hence why I refuse to have Sky now, **** em.

@simonchateley @SkyHelpTeam Sorry can’t help anymore Si

@simonchateley @SkyHelpTeam Yea I had trouble when we moved had to get fibre to boost signal sorry I can’t help anymore

@SkyHelpTeam Ok but we never used to have to have yet another add on for Ch4 programme. It’s ridiculous.

@SkyHelpTeam A Travel Man episode - downloaded them in the past with no problem

@SkyUK is your Internet down can't even access service status check. Ipswich UK ip3 area

Compliments where compliments are due! I can honestly say I am so super impressed with the quality of service with @YourSSE broadband! Not a single drop in connection and no problems at all! I battled for years with constant connection issues with @SkyUK @BT and @VodafoneUK.

@SkyHelpTeam Hi. The issue has been resolved again but not sure how long for..

@DeniseDennyp342 @annispice @SkyUK @KayBurley @SkyNews Burley would never remember that Major prorogued Parliament in 97, that's far too convenient for her to forget

I’m pretty sure that @SkyHelpTeam must be the most useless support account on Twitter. @SkyUK

@SkyHelpTeam Ok found it using the on screen guide but it’s not showing up in the sky app. No real surprise there seeing as you’ve abandoned that piece of shit app. I can’t wait to get rid of Sky TV.

Funny how suddenly shocking the customer service is fron @SkyUK when you want to cancel👎🏼🤬

@SkyHelpTeam Sent a question regarding broadband in Stowmarket as keeps dropping out unable to use any device that requires broadband/wifi Been this way for a while. Says signal is poor run diagnostic and does not get a chance to finish before it drops out again😡 not good enough

@SkyUK why’s my internet not working 😡😡😡😡

@ClaretNBlues @SkyHelpTeam Never used to do it....seems to happening more regular..almost every other day....it’s a pain as it then takes about 5 mins to reboot, sometimes longer !

@SkyHelpTeam I am still having this same problem. Your last agent talked me through a master reset and it’s made no difference. Can you advise on the next step because my feed is 1 minute 15 seconds delayed.

@SkyMobileTV @SkyUK coverage issue.spoke to various managers.Recorded conversations confirming my contract can be cancelled with a device refund.Then phone is sent back to me saying i can’t have a refund and it can’t be cancelled.Very unprofessional.Act quickly! @BBCWatchdog

@SkyMobileCorp @SkyUK coverage issue.spoke to various managers.Recorded conversations confirming my contract can be cancelled with a device refund.Then phone is sent back to me saying i can’t have a refund and it can’t be cancelled.Very unprofessional.Act quickly! @BBCWatchdog

@SkyUK Lets see just tried to get as an existing customer and apparently I’ll get a code to upgrade tomorrow 🤞🤞

Championship review show on @SkySports has just spent 5 mins raving about Abraham and Villa’s ‘firepower’, and said absolutely **** all about a player who made 4 assists and scored an absolute screamer. Imagine my shock. #nffc

@MattKiddle @SkyHelpTeam So annoying ain’t it, whenever I need to speak to them it never happens and I don’t wanna sit on the phone for ages 🙈

@SkyHelpTeam Your online live chat is shocking. Permanently busy.. poor poor feature and service. Just a excuse to get a phone conversation to talk a customer into not cancelling

@SkyHelpTeam Thank you for the usual response showing how little you care about this abandoned app. An email has been sent to your “apps team” which I’m sure will be ignored. Hopefully I won’t be a Sky TV customer at all for much longer.

@CamulosAcademy @SkyHelpTeam @BritishBakeOff 🤣🤣🤣 Lol! Poor Prue!

Missing the Bake Off final because my stupid useless Sky tv hasn’t worked since Thursday!! 😩 #GBBOFinal @SkyHelpTeam #SkyQ #rubbish @BritishBakeOff

@SkyUK is the worst organisation I have ever dealt with. I ordered Sky six weeks ago and this is the second time the engineer failed to attend despite having to be home . No apology. Useless company . This might prompt a response #doubtit

@SkyUK the box office live transmission feed of #WWEEvolution is bloody awful! Would like a refund! Trying to record it for my daughter! Intermittent...

@SkyHelpTeam slow slow slow. Downloading at ten pixels per year.

@SkyHelpTeam don’t know how many times I need to moan about the sky wifi. Hit a high of 2mb tonight. So glad I pay for this amazing service...

@SkyHelpTeam don’t know how many times I need to moan about the sky wifi. Hit a high of 2mb tonight. So glad I pay for this amazing service...

Hey @SkyHelpTeam is there an issue with email. Won't accept my password.

@SkyHelpTeam I’ve given up on your “apps team”. It seems you aren’t a support account any more? All you ever do is fob people off to somebody else. Just tell your apps team to pull their finger out and fix your bloody apps.

@SkyHelpTeam @SkyUK Plus the app still routinely loses connection to the sky box whenever you leave the app has to rescan and connect. This issue has been ongoing for nearly 2 years now. I did have an open support case but I think it got closed. I assumed you’d given up on this app.

.@SkyHelpTeam @skyuk seeing as you never even updated the Sky+ app for the iPhone 6/7/8 screen and it has had connectivity issues for nearly 2 years I’m guessing it’s wishful thinking that the app will ever support the X/XS? Is the app dead?

@SkyHelpTeam absolutely disgusted. Have spent the best part of 2 hours over various departments trying to sort an overcharge you have caused and not one person would help have provided a reference number and passed on to different department not happy will be changing suppliers

Hi @btsportmotogp would be able to do the same function like @SkyUK do by allowing to change the commentary to someone who can actually do the job. So many people complain about @KeithHuewen and how he is terrible. Please can you do this for the watching public #motogp

@SkyHelpTeam any idea when the east of england broadband, fibre and phone outage will be resolved, causing major issues for homework and smart devices in our home.

@SkyUK You are quite correct. @BTCare customer service was shockingly quite indifferent to the problem. Just spent a further 35 minutes of my life conversing with a vacuous assistant only to get no further forward. The end of landline communication is not far away... #ShoddyBT

@SkyUK I’ve had enough of your WiFi that keeps getting slower and slower and my sky q box never working and having a over heated melt down.

@SkyHelpTeam how can you have a help system via your website that doesn't work unless you actually have broadband working. Our broadband had packed up this evening and I can't run any of the tests because the broadband isn't working!!

@Turloughog77 @JimWhite @SkySports @EuropaLeague @RangersFC @CelticFC Bheasts Letting down the coefficient.

@AllOfTheBelts @SkyHelpTeam @BTSportBoxing I did mine ok your not the 1st one saying they have problems have you tried calling them

@SkyHelpTeam @SkyCinemaUK I messaged you hours ago for some help with registering for Sky in our new home. Can’t get through when trying to set up online nor on the phone all evening. A response would be appreciated

@McgeachanTm @@SKYSPORTS never heard a thing, 50,000 bigots ranting & raving about killing Roman Catholics, Ear Mufflers on again,

Registered with @btsportwwe in time to watch @WWENXT and was looking forward to seeing #DreamvsStrong Imagine my disappointment when they lose the link and I miss the end of the match. Dont recall ever having this problem with @SkySports #WWENXT #Whowon

@SkyHelpTeam Apologies. The account is called SkyHelpTeam so I assumed you’d be able to help. My mistake.

@SkyHelpTeam This is where I thought you guys could help

@SkyHelpTeam I waited 15 minutes then spoke to someone who then said they couldn’t help me so put me on hold for another 20 minutes! I bet if I rang to upgrade I wouldn’t be on hold for over half an hour, it’s just time for us to part ways. It’s not you it’s me!

@SkyHelpTeam I’d rather the person answering the phone just say ‘we’re clocking off at 10, ring back tomorrow’ rather than pretending not to hear me and putting the phone down especially when I’m trying to upgrade my package.