TalkTalk Outage in Wargrave, Wokingham, England

@TalkTalkGroup 1 I am a new customer, set up tv box and router on Weds, couldn’t get several apps to play content all had their own error boxes. Online chat with talktalk for ages, nothing helped. I decided to do a factory settings tv box reset - now works but pushes on every

@TalkTalk you are an disgrace I called today to complain my inlaws phone line has been down for three days, 3 days ago you promised to transfer their calls to their Mobile,today you promised the same and still it has not happened these are shielding and you have failed them again

@TalkTalk is there a problem with phone and internet in my area

Can’t get @TalkTalk to help me for another week until an engineer comes out. We know the issue! Have a 9 month old with a medical condition and need the baby cam to watch her!! Absolute out of order! #badcustomerservice

@unfunckt Really poor - obviously issues @TalkTalk - own up and fix it please

@unfunckt @AmyDanbrowsky @TalkTalk Nope - not working

@Kate_N_Walters @TalkTalk No connection here now - they can’t test your line as system is down!

@talktalk very slow internet this afternoon - down to 1mps. Is there an issue in Maidenhead?

@HannahLewin12 @TalkTalk Talktalk are ****.

@TalkTalk Hi, my emails have stopped sending using either webmail or my iPhone. On my iPhone it says my password is incorrect. Retyped it in and error still remains. Can you help?

@DavidBeckitt @virginmedia In my experience (so might be wrong), all the others use the same BT/Openreach infrastructure - so much of a muchness. I’ve got TalkTalk, it’s cheap & the new router is good. The customer service is poor tho’!

@TalkTalkHere @TalkTalk I want to speak to your customer service team to dispute my exit fee in circumstances where the service has not been fit for purpose.

And TalkTalk had the audacity to demand £25 off me for a service that didn't work & now they say I owe them hundreds even though I was disconnected! I wrote to Dido and got NOTHING! 😡 #Sackthelot #CORRUPTION #notmygovernment #voteofnoconfidence

@TalkTalk All help is needed! No Internet

@TalkTalk Hi, we’ve been without internet for 24hrs, we’ve followed all the steps on the website and can’t seem to get in contact with anyone to get it fixed. Can you please advise as your website is saying there are no issues in our area!

@TalkTalk I have to say trying to contact you being that I’m a new customer is SHOCKING. How are you to want new customers when we can’t even contact you. Something wrong with an order but no information. Shocking and disgusted.

@TalkTalk I have been waiting 7 months to get internet..and I am no nearer to being connected. The process so far has been painful, with false promises, false starts and the most shocking customer service. The point of my message is to implore anyone to reconsider using Talk Talk

@TalkTalk No phone, no internet, looking at your outage map I think you've got a problem

@TalkTalk dreadful service. Customer's are required to provide a month's notice to terminate. TalkTalk retains the Wi-Fi preventing new tenants from selecting their own provider😳

Credit where it's due @TalkTalk have phoned and apologised and taken full responsibility for the problem I was having on Monday. They spent 2.5 hours refusing to believe it was anything other than me at fault I couldn't see one particular website.

@TalkTalk The internet has gone down and won’t reconnect. In Leeds 15.

@GratiaetIacomus @TalkTalk Sorry, you were disconnected from the Twitter agent, can you please repeat your issue in full...

@TalkTalk No doubt i will be leaving this farcical service at the end of my current contract period.

@TalkTalk Offered an upgrade at a special rate due to poor connectivity only to be told i need to sign another 24 month contract!

@TalkTalk Been on the phone to customer service for over 2 hours still no resolution to my problems! went from a great experience to the worst one in a matter of minutes.

@TalkTalk tried multiple ways to cancel our service . Get through to your sales department in seconds, but in order to cancel service seems impossible? Now the phoneline is dead (but lines still within working hours) and live chat doesn’t work?

@TalkTalk Just had a call however it turns out I have no wifi till 15th due to you guys and the lack of communication/contact, promised call backs. Entire issue could have been avoided. How am I supposed to complete my work? Communication lacks so badly from you guys 👎🏻😕

@TalkTalk customer service is the biggest load of shite

@TalkTalk Hello. I’m a support worker and trying to sort my clients broadbands. He hasn’t got all his phone number but account number etc. Who can I phone please? Thanks x

I would highly recommend no one ever use any @talktalk services. ever. worst customer service I’ve ever experienced 🥴