TalkTalk Outage in Windsor, England

@TalkTalk Most #appalling #CustomerService trying to cancel account on three occasions x2 on phone x1 on live chat on x2 different days #system #incompetence #prevents - record of live chat instructing to close and cancelled direct debit will have to do!

Im so pissed off that I have @TalkTalk internet it’s probably the WORST thing ever

The day I write a thread with my last month and a half experience in this 'network' provider, it will be the never ending thread. To summarize, again, avoid @TalkTalk at all costs.

@TalkTalk This is getting funny, @TalkTalk . The engineer was booked for today in the morning. 4:13pm and no engineer, therefore no internet. Bad news for me is that I need to stay with you until November... But it seems any penalty will worth the change...

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

For my UK friends...please avoid @TalkTalk and their network services. You will be more offline than online and they will not make the best as possible to fix it as soon as possible.

@TalkTalk yet again I cannot access my work computer remotely! All my home safe settings are off and customer service are reading off a script. Useless!! #fedup #cancellingsoon

@TalkTalk in Rickmansworth seems to be down, cannot stream anything! So annoying, paying for a non premium service!

@TalkTalk I pay monthly for broadband, but your service only works in 1 room, now you want me to pay extra to get the service I already pay for 🙄😒 I think you have defaulted

Blooming @TalkTalk is driving me mad. For over an hour I’ve been trying to switch off scam protection as it is blocking my work website and it keeps telling me to phone up. I’ve followed all the steps that they persist in telling me is the only way to fix it 1/2

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

NEVER EVER switch to TalkTalk under any circumstances. They are rotten without a proper customer service hotline or technical support. You will regret switching trust me.

@TalkTalk I do not appreciate talk talk putting add ons to my bill without informing me or asking me, after spending over 30mins on the phone to Paul in customer services he has assured me that I will be credited on my April bill, and the mistake rectified for the future, I hope

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk Yes get me out of this contract your service is dreadful!

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

Anyone out in there can help me with my broadband speed just joined Vodafone and it’s absolutely crap was on the phone to them yesterday for over 2 hours no help - sorry I ever left TalkTalk stay clear folks @VodafoneGroup @EUombudsman @Ofcom

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

@TalkTalk booked a callback today 16:00-18:00 to discuss my ongoing router issues. You have failed to call!

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@TalkTalk a very unimpressed Talk Talk customer after years of loyalty I can't get a better package I just keep getting my contract keep being extended NO THANK YOU #DoBetter

just signed up with @TalkTalk now ringing to terminate @TalkTalk - customer service is crazy bad, not sticking with that for 18 months.

@TalkTalk I keep doing speed checks on my fibre optic but the outcome is always unsatisfactory sometimes I get as low as 18 mbps. I’m incredibly disappointed and unhappy as I signed up for super fast fibre optic and was promised 55mbps. I’ve reported this problem so many times...

Horrible services provided by @TalkTalk, wouldn’t recommend anyone to take their contract. Disappointed. #poorservice #scam #talktalk

@TalkTalk I only realised there was a systematic problem when I checked twitter and sent that tweet. My wife has taken over in my office for the moment, so I’ll probably be in contact tomorrow.

@TalkTalk Also my broadband is to slow for yt videos and catch up TV, landline not working, reported few days back, still no reply or a change! Shocking!

@TalkTalk please advise how to cancel my contact! Its hopeless all together!

@TalkTalk I have no internet at all . It’s normally crap but now it seizes to exist!

@TalkTalk I can’t wait to leave your services behind!! I’ve had over 6 weeks with the worst internet!! Now I have none and you still passing me around! Your gesture of £4.26 ad compensation just lost you another customer. #talktalk #worstinternetprovider

@TalkTalk The worst internet seevice in the world

@TalkTalk help with refund as my phone bill is huge due to tethering my phone when forest hill broadband was down #help #please

@TalkTalk is possibly the worst internet provider on earth! My god!

Half way through a dungeon when our @talktalk internet dies. Urgh. Not so good when it's both of us and we make up half the team and I'm support. Stupid upgrades #ffxiv

@TalkTalk Thanks for the reply. At this point I've already started the switch to EE. First 2 calls to customer service made me realize switching was the least frustrating option. My 3rd I tried to turn off kidsafe & even that couldn't be done easily. Confirmed I made the right decision.

Only took 7 days in London to realize @TalkTalk has the worst realibility and customer service. They have some nerve asking £40 month for broadband and phone service that barely works. Can't wait for the switchover to another provider. Ended up being less expensive too.

@TalkTalk NO HELP ! I’m switching to @sky very bad customer service as well mike

@TalkTalk Hi Chris, this morning the service is fine, thank you. However, virtually EVERY night/early morning the service fails. From about 01.30 until later on in the morning. Could this be looked into today please.

@TalkTalk Catford, but I've just seen your pinned tweet so I guess that's the problem....

My @talktalk service has gotten worse and I’m still paying the full price #thatsnotfair

@TalkTalk your internet is down again this morning! I’ve had about 30 conversations regarding this and £4.26 as compensation is a joke! #awfulservice #techinalsupportispoor #whathappenedtothisbusiness #goingdown

@TalkTalk I have just tried to report a problem with my internet by phone but I know what the problem is an I need to speak to an engineer . urgently as I have no internet so am on 3g

If you require a ‘GOOD’ customer service, it needs to be based in the UK, not in the PHILLIPINES or INDIA. THERE IS GREAT DIFFICULTY HAVING A CONVERSATION WITH A PERSON OVER THE TELEPHONE WHEN, however good their English, they do have an accent.i am referring to Talktalk !

@TalkTalk Yes, on my phone it is often slow too, and occasionally our TV loses connection. It’s been the case ever since the contract began, even after the monthly price went up (!) Do @TalkTalk engineers exist? Or is everything over the phone....

@TalkTalk Hi. This is an ongoing problem. My housemate is the acct holder so the team won’t let me explain the problem on the phone. Last time we tried reporting the problem, we got stuck on the phone for over an hour with someone trying to tell us how to diagnose the issue. Useless.

Disappointed with @TalkTalk service. My elderly parents have been without landline for 24 hours. They were told all incoming calls would be transferred immediately to their mobile. Nothing has been put in place, no news, no engineer called, no repair.

@TalkTalk ive just been on the the phn to tt and have had the phn put down on me and my issue still not resolved

@SkyHelpTeam Hi, please can u help me move from TalkTalk? I have an old AOL email set up that I want to keep so can I retain this set up including all my files and move my phone, TV and broadband to you?

@TalkTalk You have loss of service all over the country !!

@TalkTalk When ever you start messing around testing my phone line and security system go down !! My alarm box goes if and I cannot use home phone. I have re-booted router and red light has gone off !!I WAS INSTRUCTED BY TRCH MANAGER, not to touch router !! Please get your act together.

@247Slashfreak @TalkTalk We're having a problem with the internet too. Thought we were the only ones and it's been going on the whole day. Pretty shit tbfh!

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@AsifChoudry @SkyHelpTeam @bt_uk @plusnethelp @VodafoneUK @TalkTalk I know it gets stick, but if you have Virgin in the area the wifi connection speed is phenomenal. 4 people in my house and no less than 9 phones/tablets/tvs/devices in use and no issues whatsoever. And I've always found their customer service brilliant.

@TalkTalk WiFi is crap we’ve had nothing but problems since having it. I strongly advise you go with someone else.

@TalkTalk ur shit broadband goes down every single day. Two more months and you're gone for real and forever.

@TalkTalk hi mike just thought I’d join the other hundreds of people complaining about this shitty broadband. Advertised a minimum of 40 Mb/s but at some points struggles to even hit 5 the customer service is awful helpline doesn’t understand English and hangs up frustrated

@TalkTalk I will be cancelling my contract with you due to the garbage service u provide and if you come looking for a contract end fee please find a stone and attempt to draw blood from it

@TalkTalk Five days without a working @TalkTalk phone line or internet connection so far and no end in sight. Conflicting information from @TalkTalk representatives. Booked a day off work for an engineer appointment that never happened. @ofcom @which @sun @mirror

@mf74cymru Just wondered as TalkTalk for last 6 weeks have insisted no problem with their equipment but I'm only getting 0.5Mbs on broadband. Finally getting an engineer out next week.

For terrible service and money swindling ba@#!$ds visit @talktalk for trying to get £130 exit fee from my 85 year old mum for a service she doesn't has!!!!